The Gatehouse Residential Care Home

64 Becton Lane, Barton-on-Sea, New Milton BH25 7AG
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10 34 Reviews
  • The Gatehouse Residential Care Home, New Milton
A family-run care home which has been owned by the current proprietors since 1992, giving it a very personal feel. Set in beautiful grounds in Barton on Sea, there is a caring, homely and relaxed atmosphere.

The Gatehouse is rated as ‘Good’ in all areas in (last review July 2023) and prides itself on providing person-centred care.

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Care Provided by The Gatehouse Residential Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • E and J I Breckon
  • Person in charge
  • Melanie Sellers (Registered Manager)
  • Admission Criteria
    • Assessments and 1 months trial
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for The Gatehouse Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,260
    • Self-Funded Residential Dementia Care £1,000 – £1,260
    • RESPITE Self-Funded Residential Care £1,000 – £1,260
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,260

  • Our fees are based on the room type, and the facilities available in those rooms. Where possible we do consider local authority funded residents. Please feel free to call us for more information.
  • (these prices are only a guideline, please contact The Gatehouse Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Gatehouse welcomes visitors to the home and encourages this for the wellbeing of the residents.


    Any restrictions on visiting will only be in place in line with government guidance.


  • Parking

  • On site parking


The Gatehouse Residential Care Home Reviews (34)

Total of 34, showing 21-34
10

The Gatehouse Residential Care Home has a Review Score of 10 (9.958) out of 10, based on 14 reviews in the last 2 years. Over all time The Gatehouse Residential Care Home has 34 reviews.

Overall Experience

  • 33
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Date Published

34
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5
14
20

Review from Jill B (Daughter of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have full peace of mind knowing my mother is well looked after. Even with all the stresses of the last few years, everyone is always smiling and go out of their way to help. I would recommend The Gatehouse to anyone looking for a residential care home.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thank you so much, Jill. I am chuffed to hear that you always see a smile from the staff.


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Review from Elaine R (Daughter of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my Dad has had to move to a nursing home due to his needs changing. I would like to thank everyone for the kindness and excellent care given to him during his stay at the Gatehouse. It is very homely and always plenty of activities to do. My dad really enjoyed the home-cooked food and
there was always a good choice. He was never forced to do anything that he didn’t want to do. Thank you for everything.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thank you so much, Elaine, for your kind words and for taking the time to leave a review. We send our best wishes to your Dad in his new home. Take care.


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Review from Katy P (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the wonderful staff at Gatehouse Lodge. My mother was in need of some TLC which was given to her in bucket loads. The attention that was given was perfect in these strange times. I totally recommend this beautiful care home. I was able to see my mother while sitting outside her french
windows and used our mobile phone to chat. The gardens are wonderfully cared for. Thank you to the team for always being there for my calls and having the answers that I needed.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thank you for your kind words, it was a pleasure looking after your Mum. Best wishes from all at The Gatehouse.


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Review from Sandra D (Cousin of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has dramatically improved in her wellbeing since being cared for by The Gatehouse staff. She is drinking and eating more due to their encouragement. They keep her clean and tidy and generally give her the TLC she deserves.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thank you so much for taking the time to post a review, it is much appreciated.


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Review from Linda S (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Gatehouse has been looking after my mum for nearly two years now and I cannot recommend it highly enough.
This is Mum's 3rd care home since she developed Dementia and was unable to live independently in her home, so I feel I have some experience to draw from. From previous experiences with other
care homes, everyone should book a space at The Gatehouse for when their time comes to be looked after!
Ultimately residents are treated with respect and dignity. When I bring my children in to visit their Nan it feels like I'm taking them into her home. The staff always offer my children the drinks they like and we always find Mum looking lovely. Her room and bathroom are immaculate, always clean, tidy and the bed made. Mum always looks well cared for, clean and she begins the day in fresh, clean clothes - they do not always stay that way due to the amount of tea and treats she requests!
The food is delicious - homecooked on the premises and always a traditional 'favourite' dish.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Linda, thank you so much for the lovely review, it is much appreciated. One of the best things we could be told is that it feels like home.


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Review from Kathryn K (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Gatehouse a few weeks before lockdown. We had previously visited 12 other homes but this one stood out as being homely and welcoming, with attractive rooms and gardens. The cheerful staff were always engaged and patiently polite with the residents, as well as welcoming towards
visitors.
Throughout lockdown, management has frequently updated us with details of their protective protocols. They have enabled FaceTime and Skype ‘virtual ‘ visits and latterly garden visits, with scrupulous attention to hygiene and distancing. They have been inventive in arranging ongoing activities for the residents despite current restrictions. I feel grateful that my mother is being looked after so well.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thank you, Kathryn, for your kind comments, it is particularly good to hear that you feel we have managed this very difficult time well.


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Review from Malcolm P (Son of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident of The Gatehouse for 2.5 yrs. In all the time she has been there she has been well looked after by an extremely diligent and supportive group of staff.
Wherever possible they will accommodate any special requirements and are always trying to get her to take part in
the group activities, although she does prefer to be a bit of a loner. In which case they are always popping in for a chat.
I am always kept up to date on anything that I need to be aware of and as her next of kin, I can rest assured that she is receiving the best of care in a warm, friendly and safe environment.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thank you, Malcolm, it is great to hear your lovely comments.


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Review from Susan G (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Gatehouse is a lovely, caring and well-run care home. My mum has been there for 9 months now with ongoing Dementia and she absolutely loves her new home and the friends she has made.
It has been an unprecedented few months due to Covid, but they have managed this extremely well, keeping all residents
and staff covid free. We have been able to see her via facetime and outside visits under strict covid rules.
The home is family-friendly, very clean and with well-kept gardens to use.
They keep the residents entertained throughout the year with daily activities.
I would recommend this care home without hesitation for any person looking for a familiar homely living space.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thank you so much for your kind comments and recommendation, it is much appreciated!


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Review from Susan S (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Gatehouse provides first-class care to all their residents. They closed their doors to hospital and respite admissions just prior to lockdown. They have ensured the health, safety and welfare of all their residents during this difficult time.
My relative is happy and well cared for, which is so
reassuring during this time. I have no hesitation to recommend them to anyone who is looking for elder care.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thanks for taking the time to write such a lovely review of our home; it is great to hear that you would recommend us!


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Review from Mark S (Son of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring nursing home, very friendly staff and comfortable home. They even look after the visitors before lockdown and during lockdown they eventually allowed the family to visit in the garden, under controlled conditions and to the government guidelines.
The staff work very well looking after the
residents, well done.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thank you for your review, it is much appreciated!


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Review from Naomi H (Daughter-in-law of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Gatehouse have gone out of their way to make sure my Mother-in-law has felt settled and welcomed into their home. She has been a resident there over a year now and I feel that she is extremely well looked after. In 'usual times' they have an excellent array of entertainment on a daily
basis and they have done their best in these 'unusual times' to ensure the residents are occupied. I feel that the current Covid19 situation has been dealt with very thoroughly ensuring everyone's safety. In my opinion, The Gatehouse is a fantastic friendly care home.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thank you for your kind words; they are much appreciated.


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Review from Lesley G (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a resident at The Gatehouse for nearly 2 years and I couldn't speak more highly of the personalised care, and love shown to her by all the wonderful staff.
The home was recommended by a local friend and we couldn't have chosen a better place.
My brother, sister and myself all live a
significant distance away and felt totally confident in the care that Mum received.
They were brilliant with communications and always available to help or answer any concerns we had, even helping with filling in government forms, which can be quite daunting!
Their attention and respect of the individual traits of Mum, was so appreciated and made the biggest difference to the later part of Mums life.
Sadly, she passed away in February and that period was also managed with love and dignity by all the staff.
Thank you so much for the love that you gave to Mum, all of you.
We can't thank you enough and highly recommend you.
Stay safe and well, all staff and residents.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thank you so much for your kind words, it is so lovely to hear that you had confidence in the care we provided. We aim to treat all of our residents as individuals and with dignity and respect and so I am really pleased that this is recognised. It was a pleasure looking after your Mum. Best wishes to you all...


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Review from Maureen P (Daughter of Resident) published on 17 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in The Gatehouse Care Home and was wonderfully cared for. She had a lovely room. She could not have been in a better home. I would certainly recommend it.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thank you so much for this great review, it is really appreciated.


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Review from Annette O (Daughter of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using The Gatehouse for respite day care for over a year now and it's been a lifesaver. When we go on holiday we all have a total break and I never worry about Mum while we are away. They have been very good with Mum's complex health needs and very accommodating. I love the fact that one
day they were having a bbq and they called us and invited us for the day. I would highly recommend The Gatehouse.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for The Gatehouse Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for The Gatehouse Residential Care Home is calculated as follows: ( (158 Excellents x 5) + (7 Goods x 4) ) ÷ 165 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Gatehouse Residential Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Louise

Louise Fowle

Job Title: Operations Manager

Joined: 2016

Louise is the daughter of the owners and has grown up with the home since the age of 12, when June & Eric purchased the care facility.


In 2016 Louise joined the home as the Operations Manager, to support the Registered Manager with the business and administration side of the home.


In recent years Louise has taken over the management of the home, overseeing the senior team.


Mel

Mel Sellers

Job Title: Registered Manager

Joined: 2021

Mel manages the care of residents within our home and has over 25 years of experience, many of these in management positions. She has her Level 5 qualification, and in her last role, she won a Top 20 Care Homes award.