Hazeldene Residential Care Home

20 Bury Road, Alverstoke, Gosport PO12 3UD
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9.8 50 Reviews
  • Hazeldene Residential Care Home, Gosport
Hazeldene is a family owned business specialising in the care for people with dementia. The aim is to provide a safe and comfortable home in a warm and friendly atmosphere to those no longer able to care for themselves.

Care workers pride ourselves in providing the highest level of care to meet people’s individual needs and to enhance their quality of life at a time when it’s most precious.

A dedicated staff are passionate about ensuring that the care they provide is designed to meet individual needs, promoting independent living, preserving dignity and maintaining privacy and personal choice at all times. They offer very competitive rates for both private and social services funded clients and would be delighted to show anyone around the home at any time. So feel free to pop in and meet them.

The Home Offers:

•        24 hour Residential Care
•        Touch Screen Computer to surf the internet, email and Skype for keeping in touch with family and friends
•        Excellent Home Cooking by a friendly Chef
•        Highly Trained Staff, Experienced in Dementia Care
•        Daily Activities Programme Delivered by Qualified Activity Providers and Music Therapists
•        Regular Visits from Hairdresser, Chiropodist and Optician
•        Committed Management and continued investment in their facilities

Show Hazeldene Residential Care Home on the Map

Care Provided by Hazeldene Residential Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Firtree Associates Ltd
  • Person in charge
  • Kelly Proctor (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Hazeldene Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,250
    • Self-Funded Residential Dementia Care £1,100 – £1,250

  • Fee`s are assesed at the pre-admission stage and are based on personal need`s and rooms available at the time of enquiry.
  • (these prices are only a guideline, please contact Hazeldene Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No appointment required


  • Parking

  • On site parking


Hazeldene Residential Care Home Reviews (50)

Total of 50, showing 1-20
9.8

Hazeldene Residential Care Home has a Review Score of 9.8 (9.816) out of 10, based on 9 reviews in the last 2 years. Over all time Hazeldene Residential Care Home has 50 reviews.

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Review from Dawn H (Granddaughter of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is only one word to describe Hazeldene - OUTSTANDING! The level of care shown to my nan is truly heart warming.
Nothing is ever too much trouble, every member of staff is always happy. Whenever my sisters and I have a question, they always take the time with us. The food is fantastic (all fresh).
My nan is safe, happy and content here. Thank you all so much.

Reply from Lynn McGregor, Director at Hazeldene Residential Care Home

Thank you so much for your lovely review. It is so appreciated. We will ensure to share with our team and more importantly, your nan is a pleasure to have living with us at Hazeldene. Best wishes.


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Review from S F (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted into Hazeldene Residential Care Home for a short while and then was admitted permanently as her care at home wasn't enough. She needed extra care in a residential home. This met her needs and her care there was excellent. The staff at the care home were superb. Thank you all at
Hazeldene Residential Care Home.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Thank you so much for your kind review of Hazeldene. Our team will be delighted with your kind words. Best Wishes


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Review from K L (Daughter of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a traumatic 6 months last year and nearly lost my mum after a bleed in the brain. When it became clear she had dementia and was no longer able to take care of herself, I was advised to have her admitted to Hazeldene. My mum's care is impeccable and I can go about my daily life knowing she is in
safe hands. Staff and management alike do every task in a highly professional manner. I'm always informed of her condition, an excellent establishment.

Reply from Lynn McGregor, Director at Hazeldene Residential Care Home

Many thanks for your review which will be shared with the team who will be delighted. Best Wishes


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Review from G K (Nephew of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two aunts in the home. One has been there for 18 months and the others aunt for 6 months.
They get excellent care, all carers are happy and very caring. I honestly can't fault this care home. I know they are both safe and happy. The food is always excellent.

Reply from Lynn McGregor, Director at Hazeldene Residential Care Home

We would like to thank you for your review and kind words. I will ensure the team are aware and I am sure they will be delighted. Best Wishes


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Review from Nicola T (Granddaughter of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazeldene Care Home look after my nan she’s well looked after kept clean dressed nice fed well kept entertained all the staff are lovely she’s got a lovely room and have no complaints.
My nan is 97 years old and she seems happy overall.

Reply from Lynn McGregor, Director at Hazeldene Residential Care Home

Thank you very much for your kind review which we will share with our team and they will be delighted. Best Wishes


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Review from Susannah R (Daughter of Resident) published on 26 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Hazeldene since April. She was reluctant to give up her independence but could not be happier now. Her room is warm and cosy and she loves the food, especially the roast dinners. We are very impressed by the kind, understanding manner of all the staff towards the residents and
by how quickly they got to know Mum's likes and dislikes. Mum likes to observe before she participates and we greatly appreciate how the staff gently encourage her to take part in the wide range of activities when she feels ready. Hazeldene was recommended to us by several family friends when we were looking for the right place for her and we would not hesitate to recommend it to others. Mum now refers to it as her house. Thank you.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Thank you so much for your kind words which we will share with the team and we know they will appreciate. Best Wishes.


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Review from Susan G (Wife of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So much has improved since my last visit. New flooring has been put in which brightens the place up and colourful pictures have been added to the walls. A newer bed has been provided which means my husband is now supported when he sits up in bed. Also, I noticed the bed was much more comfortable.
I
have always found the staff to be excellent and seem to manage my husband's rapid change of moods excellently. I do however wish there was somewhere downstairs for visiting as it is quite a palaver for the staff having to disturb and take my husband upstairs, when they are so busy, but I do understand space is limited. Thank you everybody.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Many thanks for your review and we will take your comments into account. I am sorry you feel we are limited in space for visiting however this is not the case and we actually learned from lockdown that visits in your loved ones room were more beneficial to family and residents alike as these were more intimate. This then leaves the lounges for our other residents to enjoy and be free from distractions and disturbances. Please be assured that our staff are more than happy to oblige for all visits to the home. If you have any other concerns we would be delighted for you to arrange to discuss. Best Wishes.


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Review from B W (Husband of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant care home where residents are made to feel welcome and at home by all members of staff and of all departments. It is very clean and well run with a good homely feel. The staff are attentive, kind and most professional in their duties. The kitchens provide good plain meals and do the very
best to meet the requirements of the individual. I would have no hesitation in recommending Hazeldene Residential Care Home to anyone having care needs for a loved family member.

Reply from Lynn McGregor, Director at Hazeldene Residential Care Home

Many thanks for your kind words which we will pass onto the team. Best wishes


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Review from Wendy B (Niece of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazeldene Residential Care Home has looked after my uncle for two years now. He was admitted, as we thought, for his last months. The care and attention that he has been given has been amazing and two years on he is now walking and in good health. The home itself is spotless and the decorating is always
being done.

Reply from Lynn McGregor, Director at Hazeldene Residential Care Home

We would like to thank you for your review of Hazeldene and are delighted that your uncle is enjoying living with us. We will ensure your kind words are passed on to the team. Best wishes.


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Review from T B (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum has to move from her previous home I had huge concerns. However, since the initial settling-in period Mum has come on in leaps and bounds and as she has dementia this is a very satisfactory situation.

Reply from Lynn McGregor, Director at Hazeldene Residential Care Home

Thank you so much for your review. We are really pleased that your Mother has settled in well with us at Hazeldene. Best Wishes


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Review from Carolyn K (Niece of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt has flourished despite advanced dementia at Hazeldene Residential Care Home. It is a relief to know she is safe, warm and well fed on a daily basis. We are impressed by the daily activities and comfortable feel of the home. We are always met by smiling personable staff.

Reply from Lynn McGregor, Director at Hazeldene Residential Care Home

Thank you so much for your kind words which we will share with our team. We are delighted that your aunt enjoys our wonderful activity programme. Our aim is to ensure that we create a home-from-home environment. Best wishes.


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Review from Karen C (Daughter of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was adamant she would never go into a care home and now she says that she never wants to leave! The care given, truly respecting her individuality and personal choice has been excellent. She is so comfortable and happy. Thank you all.

Reply from Lynn McGregor, Director at Hazeldene Residential Care Home

We are delighted your mother is happy at Hazeldene. Thank you for sharing your views


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Review from Alan K (Son of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are extremely happy with the way my mother is treated in the care home. The staff are kind and pleasant.

Reply from Lynn McGregor, Director at Hazeldene Residential Care Home

We are glad you are happy with Hazeldene and will share your review with our team.


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Review from Patrick M (Son of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is very good.
My mother is more than happy there which puts my mind at rest knowing that she is being looked after. Although she spends most of her time in her room, the staff are always encouraging her to get out and meet other residents.
Her room is small but perfectly adequate for
her needs. She loves her smart speaker.
The staff are all very friendly and supportive. I have no complaints at all.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Thank you for your kind words, I will pass them on to the team.


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Review from Yvonne H (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with the kindness and care of the staff. They have been so helpful during the lockdown and have accommodated our regular phone calls, behind the screen visits and now the visits in the room. It feels very safe, Covid test, forms filled and PPE before anyone can enter the premises.
It has been a joy to see mum looking so happy and well. Thank you to the manager and her wonderful staff.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Many thanks for your kind words, I will pass these on to the staff as they appreciate the feedback on what has been a very difficult year for everyone. Regards Allan


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Review from Andrea B (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hazeldene team have taken wonderful care of my late dad and now caring for my mum.
The team are so hardworking and are so patient and kind to its residents and always ensuring the residents' dignity. Although this lockdown has been unbearable, keeping us from our loved ones, I always knew that Mum
was receiving the best care as she is always happy and joins in the many activities, so this made being apart a lot easier. The team have done a marvellous job keeping covid out of the care home and being a family while we are unable to visit.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Thank you so much for your kind words, the team have worked so hard during the pandemic, they will appreciate your feedback


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Review from Angie D (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hazeldene team are always friendly and professional. The care for the residents has been amazing during the pandemic and they have always remained Covid free which shows the care and professional team they are.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Thank you for your kind words, I will pass this onto the team as they appreciate feedback during this difficult time.


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Review from P B (Son of Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at Hazeldene Residential Care Home are polite and helpful. My mother informs me that she is being cared for nicely. She also says that the food is good.
The staff always keep me informed of any changes to routines or in my mother's condition. I have peace of mind that my mother is being
looked after and treated well.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Many thanks for your feedback, I will share this with the team. Regards Allan


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Review from J P (Daughter of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother moved to the home during the lockdown following a nasty fall at home and after we agreed I could no longer keep her safe at home, on my own.
As a recently retired older person's mental health nursing professional/ senior manager for day hospital/inpatient/community services and
trust lead serious incident investigator/trainer; you may understand I found the process of having to 'give up' caring for mum extremely difficult and distressing. However, the team at Hazeldene have made this transition for mum and me as easy as it could possibly be; offering the highest level of individual care, compassion and support for both of us. I now know we made the decision, (as difficult and upsetting as it was) at just the right time. Mum is settled, really enjoying life and 'blossoming' in the excellent individual care of the Hazeldene team. She is even showing great improvements in her mobility, which I couldn't be happier about. To say I have been impressed is, to put it mildly - I would describe mum's move as 'seamless' and her care as 'individual' which both of us are highly appreciative of.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Many thanks for your kind words; we are so happy to have been of help and support in what has been a very difficult few months. I will pass on your review to the team. Regards.


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Review from J W (Daughter of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit my mum and felt totally at ease.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Many thanks for your feedback; I will share your scoring with the team. Kind Regards.


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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Hazeldene Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Hazeldene Residential Care Home is calculated as follows: ( (98 Excellents x 5) + (9 Goods x 4) ) ÷ 107 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Hazeldene Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Hazeldene Residential Care Home

What types of Care is Hazeldene Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hazeldene Residential Care Home provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hazeldene Residential Care Home have?

There are 25 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Hazeldene Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hazeldene Residential Care Home to the centre of Gosport?

0.3 mile(s) as the crow flies, distance by road may be significantly further.