Hazeldene Residential Care Home

20 Bury Road, Alverstoke, Gosport PO12 3UD
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9.8 50 Reviews
  • Hazeldene Residential Care Home, Gosport
Hazeldene is a family owned business specialising in the care for people with dementia. The aim is to provide a safe and comfortable home in a warm and friendly atmosphere to those no longer able to care for themselves.

Care workers pride ourselves in providing the highest level of care to meet people’s individual needs and to enhance their quality of life at a time when it’s most precious.

A dedicated staff are passionate about ensuring that the care they provide is designed to meet individual needs, promoting independent living, preserving dignity and maintaining privacy and personal choice at all times. They offer very competitive rates for both private and social services funded clients and would be delighted to show anyone around the home at any time. So feel free to pop in and meet them.

The Home Offers:

•        24 hour Residential Care
•        Touch Screen Computer to surf the internet, email and Skype for keeping in touch with family and friends
•        Excellent Home Cooking by a friendly Chef
•        Highly Trained Staff, Experienced in Dementia Care
•        Daily Activities Programme Delivered by Qualified Activity Providers and Music Therapists
•        Regular Visits from Hairdresser, Chiropodist and Optician
•        Committed Management and continued investment in their facilities

Show Hazeldene Residential Care Home on the Map

Care Provided by Hazeldene Residential Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Firtree Associates Ltd
  • Person in charge
  • Kelly Proctor (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Hazeldene Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,250
    • Self-Funded Residential Dementia Care £1,100 – £1,250

  • Fee`s are assesed at the pre-admission stage and are based on personal need`s and rooms available at the time of enquiry.
  • (these prices are only a guideline, please contact Hazeldene Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No appointment required


  • Parking

  • On site parking


Hazeldene Residential Care Home Reviews (50)

Total of 50, showing 21-40
9.8

Hazeldene Residential Care Home has a Review Score of 9.8 (9.816) out of 10, based on 9 reviews in the last 2 years. Over all time Hazeldene Residential Care Home has 50 reviews.

Overall Experience

  • 37
  • 13
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Date Published

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Review from S I (Daughter of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and informative about my mum's health concerns and any urgent matters.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Thank you for your feedback. I am aware that our Manager has spoken with you this week to discuss where we could improve on your scoring of us in the future and we appreciate your review and will share this with the team.


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Review from Irene P (Daughter of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, it delivers a very high standard of care. Staff are wonderful. My mother loves it there. The activities are outstanding, it's a wonderful therapy. My mother communicates through the experience of having these. It is just wonderful. My mother is happy and smiles a lot since being there.
She has been there over a year and is living a happy life there, excellent for 98 years of age.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Thank you so much for this truly wonderful review of Hazeldene, this is exactly what we continually strive to achieve, I will share your kind comments with the team.


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Review from Jackie R (Daughter of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but gratitude and appreciation of our brief experience.
My mum was in the later stages of dementia. The wonderful staff, through love, dedication and experience, managed to bring out a quality and dignity of life for my mum's last few months.
Under lockdown rules, communication was
always an available two-way thing. When she was unwell, I know they did everything possible, I felt, the residents are priority and I was kept up to date with sensitivity and kindness.

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Review from A H (Daughter of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my Mum she has settled and is very happy where she is.

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Review from A B (Son of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was fiercely independent, and it was a struggle to convince her to move into a care home. She settled very quickly, however, and valued being "in company". She joined in the activities enthusiastically. The care she received was thoughtful and friendly. The administration was most efficient.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Many thanks for your kind words, I will share your review with our team. Best wishes, Allan.


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Review from Debbie S (Sister of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has taken care of my sister to an excellent standard. There is truly a 'family home' feel to this place, so much love and attention lavished on all residents without exception. Nothing is too much trouble - everyone has individual talks with staff. All clean and organised. No loneliness.
I'd recommend this to everybody - very efficient.

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Review from R W (Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My only complaint is, there is nothing to complain about. The home is warm, friendly and caring. The staff have endless patience and I am very lucky to be here.
There are activities both physical and mentally to keep people happy. The manager and her staff deserve a pat on the back.

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Review from J E (Niece of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt as only been here since June and has consistently told me that she is very happy here. She certainly looks very well cared for.

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Review from M T (Husband of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made welcome and friendly. Make good food, tea and have no complaints with any of the staff. Thank you.

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Review from Michael L (Son of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has now been a resident in Hazeldene for one year. It took her six weeks to settle in and she is now very comfortable and is well looked after by the attentive and professional staff, which is reassuring for myself and my brother.

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Review from Christine S (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazeldene is a caring home. My Mum has been resident for 3 years and feels safe and is very content there. The staff are wonderful and Mum is gently encouraged (but never made) to take part in the activities. It is clean and the meals are very good and Mum can choose her meal for the next day. Visitors
are always welcome. There have been some improvements to the building for safety reasons which are beneficial too. Mum is treated with dignity, respect and friendliness.

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Review from Adrianne A (Wife of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I never wanted my husband to go into a home my biggest regret was letting him go, but now feel how lucky he is the carers are wonderful, also a lovely new manager. A really lovely kind and understanding owner what a lovely team they all are.

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Review from N M (Daughter-in-law of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazeldene is first and foremost a 'home' for its residents.
The staff are caring and the residents are treated with dignity and respect.
I wouldn't hesitate in recommending this care home to anyone.

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Review from Jemma H (Granddaughter of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Hazeldene were amazing with my dear grandma, and especially when she recently received end of life care. Dementia is an evil illness, but thanks to Hazeldene, Grandma’s final years, weeks and days were made more dignified and bearable by the care and compassion of Hazeldene. Thank you
ALL.

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Review from Jacqueline H (Daughter of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazeldene has provided my dad with a safe and happy environment which he now calls home.
Staff always make us feel welcome. Dad often tells us how he has a giggle with staff and enjoys the activities.
Teamwork is observed with all staff working together regardless of their role. Nothing is too much
trouble and a professional, friendly service that we would highly recommend to others.
The manager/director are very approachable.

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Review from Eric J (Husband of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazeldene is a friendly home with a range of activities. It is not too large and the food is good. The staff are friendly and competent and have a sense of humour. The home also caters for residents who suffer from incontinence.
In general, the home has a pleasant and caring atmosphere.

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Review from Linda (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

More than happy with the care and support given to my mother whilst she has been a resident at Hazeldene over the past few years.
The staff are fantastic.
They really understand the needs of dementia sufferers.

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Review from Barry D (Son of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for at Hazeldene Residential Care Home for more than four years now. She is well cared for. I visit regularly and consider the home to be first class in every respect.

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Review from Michael S (Son of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Hazeldene for one year and all her needs have been met in a kind, caring environment. The staff have, from the outset, spent considerable time to get to know her and used their skill in dealing with advanced dementia to overcome resistance, ensuring a very high standard
of personal hygiene. She is always well dressed in clean clothes when we visit. The high standard of cleanliness also applies to the house, which always has a fresh, clean atmosphere. The sign says 'a home for retired gentlefolk' and all the staff treat the residents with great respect, meeting that strapline.

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Review from C B (Daughter-in-law of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother-in-Law has been at Hazeldene for 2 months now. She never wanted to leave her own home where she was not coping at all. The staff here have settled her in very well and she is very happy in the care home. She enjoys the food, the company of the other residents and the quizzes. Her family are
relieved that she is now being well looked after and is safe and warm.

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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Hazeldene Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Hazeldene Residential Care Home is calculated as follows: ( (98 Excellents x 5) + (9 Goods x 4) ) ÷ 107 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Hazeldene Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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