Hazeldene Residential Care Home

20 Bury Road, Alverstoke, Gosport PO12 3UD
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9.8 50 Reviews
  • Hazeldene Residential Care Home, Gosport
Hazeldene is a family owned business specialising in the care for people with dementia. The aim is to provide a safe and comfortable home in a warm and friendly atmosphere to those no longer able to care for themselves.

Care workers pride ourselves in providing the highest level of care to meet people’s individual needs and to enhance their quality of life at a time when it’s most precious.

A dedicated staff are passionate about ensuring that the care they provide is designed to meet individual needs, promoting independent living, preserving dignity and maintaining privacy and personal choice at all times. They offer very competitive rates for both private and social services funded clients and would be delighted to show anyone around the home at any time. So feel free to pop in and meet them.

The Home Offers:

•        24 hour Residential Care
•        Touch Screen Computer to surf the internet, email and Skype for keeping in touch with family and friends
•        Excellent Home Cooking by a friendly Chef
•        Highly Trained Staff, Experienced in Dementia Care
•        Daily Activities Programme Delivered by Qualified Activity Providers and Music Therapists
•        Regular Visits from Hairdresser, Chiropodist and Optician
•        Committed Management and continued investment in their facilities

Show Hazeldene Residential Care Home on the Map

Care Provided by Hazeldene Residential Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Firtree Associates Ltd
  • Person in charge
  • Kelly Proctor (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Hazeldene Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,250
    • Self-Funded Residential Dementia Care £1,100 – £1,250

  • Fee`s are assesed at the pre-admission stage and are based on personal need`s and rooms available at the time of enquiry.
  • (these prices are only a guideline, please contact Hazeldene Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No appointment required


  • Parking

  • On site parking


Hazeldene Residential Care Home Reviews (50)

Total of 50, showing 41-50
9.8

Hazeldene Residential Care Home has a Review Score of 9.8 (9.816) out of 10, based on 9 reviews in the last 2 years. Over all time Hazeldene Residential Care Home has 50 reviews.

Overall Experience

  • 37
  • 13
  • 0
  • 0
  • 0

Date Published

50
1
5
9
41

Review from Stuart (Son of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the staff are helpful and friendly, but on a day when I needed to take my mother out in a wheelchair (she cannot walk) a few of the staff were reluctant to get the ramp to put over the step on the front door and one said I can wheel her over the step. I told her I cannot but they did bring the
ramp and put it over the step.

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Review from Geraldine M (Daughter-in-law of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law has been a resident in Hazeldene for almost a year and gradually improved in a settled manner. Her mental state is calmer having moved from her home some distance away to be nearer family. The staff have taken great care of her physical frailty and her mental state of mind. There are
many activities which she can participate in with fellow residents and her privacy is honoured by the carers.
Her medical needs are looked after very well and the upkeep and cleanliness of the home is well looked after by the diligent, happy staff. The family are kept informed between visits and on visits of any changes in her health care.

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Review from Launa (Daughter of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Hazeldene this year and the staff have been and are extremely caring. They really do care for the residents in such a lovely way.

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Review from Elaine J (Stepdaughter of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and inviting. They provide care and call for medical assistance when needed. The food is good. No complaints.

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Review from Keith S (Son of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Hazeldene are always very friendly and happy to answer any questions. Mum is always full of praise for the staff, saying "they treat me like a queen".

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Review from June B (Wife of Resident) published on 23 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is in this care home, has been for 3 years. He has dementia. I find it all very satisfactory, he is well looked after.

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Review from Edward J (Friend of Resident) published on 16 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have made many visits to my friend, at all times I have found the whole team, including the manager most helpful and courteous.

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Review from J H (Daughter of Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum required 24/7 care and company and she has excelled since moving into Hazeldene.

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Review from Michael Y (Son of Resident) published on 25 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only go to see mum once a week, it's like she is in good care, staff friendly, helpful, I think mum is in good hands at Hazeldene, mum is happy to be there. Overall a very good care home, keep up the good work, thanks.

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Review from Ros J (Regular Volunteer) published on 19 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended Hazeldene's summer party for residents and guests. It was wonderful to see the terrific atmosphere accompanying the day's Alice in Wonderland theme. The building is being, and has been, extensively, brightly and tastefully renovated. Staff are extremely welcoming, energetic, patient and attentive.
Residents and guests certainly seemed to enjoy an afternoon packed with musical entertainment, costumes and hats, a lovely buffet, a fun raffle and heaps of singing and dancing. Even the weather rose to the occasion. A well-deserved success for a very hard-working and hugely caring outfit.

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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Hazeldene Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Hazeldene Residential Care Home is calculated as follows: ( (98 Excellents x 5) + (9 Goods x 4) ) ÷ 107 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Hazeldene Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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