Heatherside Rest Home

Scures Hill, Nately Scures, Hook RG27 9JR
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9.8 51 Reviews
  • Heatherside Rest Home, Hook
Heatherside is located in the scenic Hampshire countryside, within two acres of well-kept gardens, while offering homely comforts and a versatile daily lifestyle.

The team discuss preferences with clients as soon as they arrive, making sure services are tailored to suit their care needs, diet and also personal interests and hobbies.

An activities coordinator makes sure there is plenty to enjoy when residents choose to get involved, while staff look to be as welcoming to visiting loved ones.

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Care Provided by Heatherside Rest Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nicola Parsons (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Heatherside Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,550 – £1,550
    • Self-Funded Residential Dementia Care £1,550 – £1,550
    • RESPITE Self-Funded Residential Care £1,550 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,550 – £1,550
  • (these prices are only a guideline, please contact Heatherside Rest Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting at all times


  • Parking

  • Parking to the front of the building (off road)


Heatherside Rest Home Reviews (51)

Total of 51, showing 1-20
9.8

Heatherside Rest Home has a Review Score of 9.8 (9.789) out of 10, based on 19 reviews in the last 2 years. Over all time Heatherside Rest Home has 51 reviews.

Overall Experience

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Date Published

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Review from Sam H (Daughter-in-law of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has now been at Heatherside Rest Home for 8 months. She has dementia and the care and activities at Heatherside have helped her no end. The staff are lovely and so patient with her. We live locally so go in everyday and at different times of day and whenever we go in the home is welcoming
and she is well looked after.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for sharing your experience with Heatherside Rest Home. It's wonderful to hear how much the care and activities have helped your mother-in-law. It's clear the staff's patience and dedication make a big difference, and your daily visits show how much you care. What a great testament to the team here!


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Review from C P (Son of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well managed care home, with professional staff who care for the residents. We would have no reservations recommending this residential care home to anyone seeking residential care for themselves or a family member.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your positive review. I will share this with our wonderful team.


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Review from P R (Son of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly our mother passed away on the 2nd January, she was so well looked after by the staff, they are very caring and attentive. I would rather not pick anyone out, they were all fabulous. I can recommend this home without reservation. Our mother was there for three years, she was very happy and settled,
despite her dementia. Although she was very passive there was a lot of work for them to do. One point worth mentioning, is the substantial renovation and upgrades which have made the home even more comfortable.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your lovely kind words. Your mother meant a lot to all the staff here and we will miss her dearly.


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Review from P R (Wife of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a calm, friendly atmosphere when one enters this home. The residents are encouraged to sit in the lounge during the day where there is always something going on. The activities provided are brilliant. The personal cleanliness of the residents is very good. The laundry situation could do with
attention, e.g system for sorting clothes, (missing items). There is a lovely garden to walk round or sit.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your lovely review. We always welcome feedback and the laundry system is something we will look into.


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Review from S T (Daughter of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first wrote a review when Mum had been at Heatherside for 9 months. She has now been there for nearly 2 years. There is a lady of 108 years of age so they obviously look after the residents well! What particularly impresses me are the wide range of stimulating activities provided by a dedicated, enthusiastic
team of activity coordinators and the lovely extensive grounds full of flowers and shrubs. Lots of wildlife (eg pheasants, ducks, deer, squirrels and many birds) visit to provide added interest. Many of the staff have worked at Heatherside for many years. They are very caring and know all the residents by name. Although it is an old building it is constantly being renovated to keep it fresh. Only problem is that parking can sometimes be difficult if lots of visitors at the same time as delivery vans.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for lovely words, we have taken feedback about the driveway on board. Thank you.


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Review from C C (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great caring people, my mother is here today because of this home, you are always welcome. I always look forward to seeing my mother and the carers at this home. The food is amazing, and they have lots of activities.
And they have a lovely garden, which they have lots of fairs.
Thank you.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your lovely review, we are so glad you are happy with mums care here at Heatherside.


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Review from Sue G (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Heatherside are professional and friendly. They tend to all mum's needs, no matter what that is. Heatherside is a lovely place and a very pleasant atmosphere. it's a happy place to be.
They provide entertainment for the residents, they're kind and caring. And will sort anything out for
you. Nothing is too much trouble.
The manager is an incredible lady!
Thank you so much HEATHERSIDE for EVERYTHING.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Hello, thank you so much for your lovely kind words. it is our absolute pleasure looking after your mum. I will share your feedback with our wonderful team.


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Review from Nina D (Granddaughter of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to live at the home earlier this year after spending a spell in hospital Nan is like a different person. She has gone from struggling with her dementia, not wanting to eat, drink or participate in anything to doing a 180°. She settled in and made friends quickly. Her appetite returned and
she was always telling us how lovely the meals are. She was encouraged to take part in the activities and now happily joins in willingly. Her sense of humour has returned and it feels like we have our nan back. The staff at the home are fabulous and you just know they really care. We have just attended the family fete day and it was fantastic. The garden was decorated with flags, there were stalls, food, drink and even a singer! Nan had a lovely afternoon with her friends and family. Would 100% recommend this care home.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your lovely kind words, I will share this with our fantastic team. We are so glad you enjoyed our summer fete.


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Review from Natasha R (Daughter of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel reassured my mum is receiving the best care at Heatherside. Staff are approachable when I have questions regarding any of my mum's health and care needs for her dementia.
The food prepared onsite is great. Always smells good when passing the kitchen.
It's a relief knowing residents can have
their optician and dental check-ups carried out onsite.
Lovely entertainment and daily activities are provided encouraging and supporting all to participate.
Thoughtful care staff, who take time to do the little things we take for granted, like cleaning resident's glasses. The ladies getting pamper days is so lovely.
Special thanks to all of the staff who care for my mum.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your review! I have shared your review with the team. It's always great to receive such positive feedback!


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Review from Stephen C (Son of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Heatherside in October 23 after spending the last few years in sheltered accommodation in Basingstoke. From the very beginning, we were so impressed with the atmosphere and philosophy of the home. They did so much for their guests, to help with both their physical well-being and
also to stimulate them mentally. The main lounge area was bright and airy, and Mum's room was cosy and had everything she needed. The staff were so attentive, and communication from the home was excellent, particularly as Mum's health began to decline this year. Both the managers there definitely go the extra mile in looking after both the family of their residents and the residents themself. Nothing is too much trouble. Unfortunately, Mum passed away in mid-February, and my only regret was that she had such a short time at Heatherside. It was a very happy place for her.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

We really appreciate your kind words; thank you so much. I will pass your comments on to our wonderful team.


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Review from Sally P (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherside has been my mother’s home for over 5 years. It has always been, and still is, like one big family. The staff and residents are wonderful. A lovely lounge looking out onto the gardens and activities for residents to join in with, if they wish. The grounds are stunning with a lovely area to
sit out when it’s warmer. You couldn’t wish for a lovelier home.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your lovely words, feedback is important to us. I will share your review with our fantastic team, thank you.


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Review from Louise I (Daughter of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Heatherside for two and a half years and is very content. All the staff are lovely and look after her very well.
By choice, she spends almost all her time in her comfortable room. However, the home has a bright, spacious lounge and cosy dining room that many of the residents
use daily.
All her care needs are met (although I do top up her fruit but I suspect that's because she doesn't think to ask for more).
It took a little while to learn the 'system' at the home. For example, Mum didn't know for some time that she could ask for a larger meal. Perhaps a 'welcome' leaflet with this sort of information would be useful.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Hi, thank you so much for your review. We appreciate the feedback and will share this with the team. Nicky


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Review from A R (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fairly satisfied with the service. Staff do their best to provide a happy comfortable experience, they are all concerned with the well-being of the residents. They make an effort to include and involve residents in a variety of activities. Mum enjoys the food and the staff make great efforts to involve
her in entertainment. All residents appear to be happy.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your kind words. Mum is an absolute pleasure to have here at Heatherside.


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Review from Jenny W (Sister of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident for a month, he has settled in very well, all staff are very good at what they do, very attentive and kind to him, the home is very clean, he is very pleased with the food that he has had, nice size room, on the whole, we are very pleased.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your kind words and 5 stars! I will share this with our fantastic team.


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Review from W K (Daughter-in-law of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home a very nice place to visit. It is very warm and friendly. My Mother-in-law has been here for 5 months and has settled in really well. She loves the company and enjoys the food. The family feel better knowing she is safe and well looked after.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your kind words, I will pass this on to my fantastic team.


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Review from Phil G (Son of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so much happier and less anxious since she moved to Heatherside. The staff and carers are a wonderful bunch of people who genuinely care about the residents and do their best. When Mum was ill recently the carers went above and beyond to really look after her and help her recover. There is a
friendly and sociable atmosphere at Heatherside, most of the residents can usually be found in the light and airy open-plan lounge area where they can get involved in organised activities, listen to music or often just chat together.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Hi, thank you for your kind words, we will share this with the team. Nicky


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Review from J C (Granddaughter of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherside do such a fantastic job of looking after my grandmother. She has resided here for numerous years and the staff are always so bubbly, friendly and caring. The care and support she receives as a resident is more than we could have hoped for as a family. Thank you!

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your kind words. I will pass on these lovely comments to our fabulous team.


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Review from Colin John F (Son of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherside Rest Home has always given excellent service for my mother. The care manager and all staff over eighteen years have been superb. Any difficult situations have always been handled with full professionalism and dignity.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your lovely review, I will pass this onto the care team. Your mum has been here for many years and means a lot to us.


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Review from M K (Husband of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I could be wrong but it appears this home only works five days a week, Monday to Friday. Management is absent weekends. I would suggest a rolling process of five days on in seven where senior managers could be available weekends.
If this became available you would get an immediate answer. Now three
to five days minimum.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your feedback. We have management 7 days a week at our care home, our senior team are experienced individuals who can support the home in the absence of the manager. We always ensure that there is a responsible person on at all times should you require any senior attention. Management are also on call 24/7 for urgent queries and emergencies. Thanks once again for your review.


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Review from M F (Daughter of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has lived at Heatherside for two years. I am very pleased with her care and information that I receive from the home. The food looks very tasty and well presented. I would recommend Heatherside.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you very much for your kind words. I will pass your comments on to our staffing team.


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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Heatherside Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Heatherside Rest Home is calculated as follows: ( (181 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 223 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heatherside Rest Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Nicola

Nicola Parsons

Job Title: Care Manager

Joined: 1995

Heatherside is very close to my heart and always will be, having previously been owned by my parents over 16 years ago. I have worked at Heatherside for over 25 years and have taken on every role in the home throughout this time. I was a senior care assistant for many years then became deputy manager back in March 2019. I am now thrilled to have taken over as manager at Heatherside in September 2020.


I am currently qualified at Level 3 and will be undertaking level 5 in due course. I have extensive knowledge in all areas of care including end of life, dementia, care planning etc.


Frequently Asked Questions about Heatherside Rest Home

What types of Care is Heatherside Rest Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heatherside Rest Home provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Heatherside Rest Home have?

There are 32 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Heatherside Rest Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heatherside Rest Home to the centre of Hook?

1.2 mile(s) as the crow flies, distance by road may be significantly further.