Hillyfield Rest Home

Barnes Lane, Milford-on-Sea, Lymington SO41 0RP
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9.6 49 Reviews
  • Hillyfield Rest Home, Lymington
A small, family-run, 17-bed care home in the heart of Milford-on-Sea provides residential and day care for older people in the picturesque hamlet of Milford-on-Sea.

Hillyfield Rest Home, which is registered with CQC to care for older people only, has a variety of activities available for those who want to participate, including the most liked minibus trips, three times a week to local attractions.

Join the home just for the day trips to New Forest park and other attractions three times a week!

The relaxing, social environment is a home from home for residents who enjoy wifi access in their rooms and day trips out in the minibus to New Forest Park three times a week.

Staff at the home describe themselves as one big happy family.
Many of the staff members have been with the care home for more than 16 years.

Nutritionally balanced meals using fresh ingredients are prepared for the residents to enjoy.      

A team of quality carers are well equipped to carry out efficient high-quality care, with a smile on their face, a sense of humour and an appreciation that all residents want to feel settled and at home.

Rated 'Good' at last two CQC inspections (October 2019 and January 2017).

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Care Provided by Hillyfield Rest Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 17 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Hillyfield Rest Home Ltd
  • Person in charge
  • Kelsie Herbert (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (15)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (15)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Hillyfield Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,450
    • RESPITE Self-Funded Residential Care £1,350 – £1,450
  • (these prices are only a guideline, please contact Hillyfield Rest Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime.


  • Parking

  • Plenty of parking onsite or the nearest free parking is in the town center few steps away


Hillyfield Rest Home Reviews (49)

Total of 49, showing 41-49
9.6

Hillyfield Rest Home has a Review Score of 9.6 (9.578) out of 10, based on 7 reviews in the last 2 years. Over all time Hillyfield Rest Home has 49 reviews.

Overall Experience

  • 43
  • 6
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Review from S H (Daughter of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Hillyfield Rest Home. My mother has been a resident there for nearly two years and there is nowhere else she'd rather be. The staff are wonderfully caring, showing great respect for all the residents. When needed, medical advice is always sought quickly and resident's worries
dealt with sympathetically.
There is always something to do during the day to stimulate mum, physically and mentally, but if she wants to be alone that's ok too.

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Review from Martyn T (Son of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run by a thoughtful, well led, hardworking team who are happy to respond to suggestions. Care of residents really good in very homely surroundings. Activity range very good and generally, Hillyfield is a very happy place to be. Individuals privacy respected but also lots of encouragement
to engage with others.

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Review from Erin G (Granddaughter of Resident) published on 27 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic facility. Always going above and beyond to help my grandmother and to keep us informed. The food is excellent and activities are brilliant. There is always something going on just what my grandmother needs.

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Review from LD (Daughter of Resident) published on 27 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had to arrange respite care for my parents and Hillyfields has been exceptional in the care, compassion and help it has provided for my parents and family.
The atmosphere in the home is welcoming, the food wholesome, both enjoy their meals. The personal care they have required has been given
with dignity, I feel they have a real sense of being cared for. Staff are considerate to the needs of my parents and do their best to ensure that they are included in all activities.They have taken their time to ask us what their likes and dislikes are, what they like to talk about, what interests them, as well as sorting out medication and other medical requirements . It is a small home and has a homely feel about it, some structural improvements to the layout of the home may ease the walking frame congestion, even this is managed in a very sensible way. I am very impressed with the whole experience we have had, from the manager who is highly motivated to all the staff who are kind at caring at all times.

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Review from Frances R (Daughter of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken in as a matter of urgency, after a fall and a stay in hospital as she was unable to manage in her own home. Hillyfield Rest Home was very helpful and efficient in moving her into the home. She arrived very cross and confused however all the staff worked hard to help settle her in.
She is now a permanent resident. The owners, management and all the staff have shown care, consideration and compassion. They have been excellent in communicating with us, her family. She is in safe hands.

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Review from Tim N (Son of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my mother twice since she has been in this care home after four weeks, following a series of falls in her home. I was impressed by the time the staff and especially the owners, spent talking with the residents. They demonstrated interest, consideration and compassion. In a phrase, the
ethos is that they all care about, as well as care for, those in their care. The indoor and outdoor areas are good, as far as available space will allow.

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Review from Jenni L (Daughter of Resident) published on 26 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillyfield is an excellent home with caring staff. There is a warm & friendly atmosphere, all the rooms are lovely and the food is good. There is regular entertainment and a mini bus for trips out. The home is in a lovely part of the village - quiet but not too far from the shops.

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Review from Jill C (Daughter of Resident) published on 21 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been at Hillyfields for approximately five years. In that time the care she has received has been extremely good. The staff are always very caring , thoughtful and look to her every needs. When she is feeling down they will joke with her and make life a little more fun.
There is a
good atmosphere at the home with its extended family. The residents have a varied menu throughout the week and the food is extremely good. They have trips out in the mini bus several times a week and there is entertainment most days to keep the residents occupied.
As with any 'family ' life it is not always perfect but it is not far off.

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Review from A L (Niece of Resident) published on 14 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly aunt has settled into her new life at Hillyfield in Milford On Sea. The staff are very caring, nothing is too much trouble and she is now in a safe and comfortable environment. She was struggling to look after herself in her own home and her health was deteriorating. After a few weeks at
Hillyfield her health is back to normal.

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Current Review Score: 9.6 (9.578)

Overview of Review Score

The Review Score of 9.6 (9.578) out of 10 for Hillyfield Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for Hillyfield Rest Home is calculated as follows: ( (73 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Hillyfield Rest Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Elaine

Elaine Shearing

Job Title: Registered Manager

Joined: 2022

I have been working in care for over 25 years, I aim to provide high standards of holistic person-centred care with a compassionate and caring approach. our residents are at the heart of everything we do for them to feel at home and to have the very best experience that they can. I strive for staff to enjoy being at work and to be a part of caring for our residents as if they were our own families.