Hollybank Rest Home

41 Winchester Street, Botley, Southampton SO30 2EB
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9.9 68 Reviews
  • Hollybank Rest Home, Southampton
Hollybank is a small, friendly family run home, in the beautiful old village of Botley, Hampshire. Built in 1883, Hollybank is a lovely Victorian House, with a large garden.

Residents are encouraged to live an active life where possible and to pursue personal hobbies and activities. The priority is for freedom of choice in a homely and comfortable atmosphere.

The home has completed a six-bed extension, and refurbished the whole building, and every room in the home has its own en-suite wet room.

Now there is a beautiful lounge /dining room, a second smaller lounge area, and a relaxation/ treatment room to name but a few of the new features.

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Care Provided by Hollybank Rest Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • hollybank rest home ltd
  • Person in charge
  • Michelle Hand (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Hollybank Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,400
    • Self-Funded Residential Dementia Care £1,350 – £1,400
    • RESPITE Self-Funded Residential Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,349 – £1,400

  • Day care is provided at a rate of £100 per day.
  • (these prices are only a guideline, please contact Hollybank Rest Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting.
    CVisits are booked on the online booking system, visits can be booked by email or phone call.


  • Parking

  • Limited parking at the front of the home, there is parking available near by.


Hollybank Rest Home Reviews (68)

Total of 68, showing 1-20
9.9

Hollybank Rest Home has a Review Score of 9.9 (9.931) out of 10, based on 17 reviews in the last 2 years. Over all time Hollybank Rest Home has 68 reviews.

Overall Experience

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Date Published

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Review from Jeanette S (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hollybank Rest Home is truly a home from home and my Mum receives so much love and care that she is positively thriving there. She is encouraged to join in the many activities taking place but equally if she chooses not to her wishes are respected. All the staff are so kind and my Mum feels like she
is part of a large loving family full of laughter and cuddles.

Reply from Michelle Hand, Manager at Hollybank Rest Home

Thank you for your positive review, we really do love the work we do. We are blessed to be working with some of the most incredible people in our community. It really does feel like family.


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Review from Ann Marie H (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A few words to describe our experience with Hollybank Rest Home would be happy, Kind, helpful, friendly, flexible, amazing service.
we visited my mum during the Christmas holiday and took her out 4 days in a row, it was not an easy task in that she can hardly walk. Hollybank gave us such an amazing
service and helped so much that this was 4 very successful days. When mum got back from being out the staff looked after her and were extremely helpful. They are always so friendly and helpful and my mum is extremely happy there. Nothing to complain about what so ever.

Reply from Michelle Hand, Manager at Hollybank Rest Home

Thank you for your amazing review. Mum had a wonderful Christmas with family and it was an absolute pleasure to be a part of that.


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Review from Deborah V (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law has been living at Hollybank Rest Home for over four years and is very happy there. We like the fact that Hollybank is a small privately run Home, as it means my Mother in law has built good relationships with all the staff and they know her and her ways very well. She is very well
looked after and treated with dignity and respect. The Home is always spotless and is kept very well maintained. Staff are warm, welcoming and very well qualified.
My Mother-in -law enjoys the varied activities and entertainments that the home provides and has a weekly timetable so that she knows what is on and can choose what she wishes to participate in. She also enjoys relaxing in her comfortable room with ensuite facilities. She enjoys the varied and nutritious meals provided.
It is wonderful for us knowing that she is safe, happy and very well cared for.

Reply from Michelle Hand, Manager at Hollybank Rest Home

Thank you for your positive review, we are very proud to be able to provide an outstanding service and work with such wonderful people. We really do appreciate the time taken to leave us a review, thank you.


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Review from A T (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mothers Alzheimers is progressing rapidly, and I had a very bad experience with her when I went to see her. The staff could see how upset I was and they took the time to help me settle my mum, then spent time with me to make sure I was okay. Every time I go, they are always kind, generous and helpful,
with a real care for those they look after. They go the extra mile to make sure that things are okay and care about both residents and their families. I love Hollybank Rest Home, and am so glad I chose it as a place for my mum to live out her life, and be cared for in a lovely way.

Reply from Michelle Hand, Manager at Hollybank Rest Home

Thank you for your kind words and appreciation. Family are just as important to the team as the person we support, we are always available to help and support, it is our pleasure.


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Review from M P (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad has been a resident at HollyBank Rest Home for the last 3.5 Years. We can't speak highly enough of the staff and the care which he has received. The consistent staff members are always caring and considerate offering an approachable and friendly manner. Honestly don't think he could be in a
better place.

Reply from Michelle Hand, Manager at Hollybank Rest Home

Thank you for your kind words and appreciation. We are always happy to help and support you all and work hard to produce positive outcomes for residents and their families.


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Review from Elaine E (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I loved watching all the Christmas activities that you had for all the lovely residents. It was especially nice seeing my Mom joining in and participating in Christmas baking which she always enjoyed doing in her younger years. The staff go above and beyond in their care for everyone which I witnessed
myself when I visited Mom in May 2024. I live in Canada so really appreciate the Facebook posts.

Reply from Michelle Hand, Manager at Hollybank Rest Home

Thank you for your positive review. It is good to hear that our Facebook page is reaching far away family members and helping them to share in the memories we are making.


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Review from Mark S (Son of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with Hollybank Rest Home since Mum had to make the move back in August 2024. We knew it was the right home for her as soon as we walked through the front door.
The staff are so helpful and friendly and the care she receives is excellent.
Excellent facilities, activities and
food and the small homely feel of Hollybank is just what Mum needed.

Reply from Michelle Hand, Manager at Hollybank Rest Home

Thank you for your positive review, we are really pleased Mum is happy and settled and you feel you have made the right move. It is a privilege to work with the wonderful individuals we support.


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Review from L L (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Hollybank Rest Home after a stay in hospital, happily living there for 6 months until he passed away. Not only was dad beautifully cared for but so were we, his family.
I cannot speak highly enough about the quality of the staff that cared for dad and the loving, supportive, resident
focused approach care that is offered to everyone at Hollybank.
From the leadership team headed up by one of the staff members, who sets the professional and caring tone, to every single person who works there, you could not get better care or attention for your loved ones who need residential care.
The food is excellent, they ensure there is always something the residents enjoy. Cleaning standards are excellent. All the staff go the extra mile to ensure there are plenty of activities and enrichment for those residents wanting to participate, celebrating so many events! Nothing is too much trouble.


I rarely give a five star review but Hollybank is a five star establishment in every aspect!!!


Reply from Michelle Hand, Manager at Hollybank Rest Home

Thank you for your positive review and kind words. It was an absolute pleasure to be trusted with the care of your wonderful father, he will remain in our thoughts and heart, as do you his family.


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Review from G G (Son of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everywhere is very clean and tidy, it's lovely and warm. The food is excellent, the staff are very efficient, helpful and friendly. There is always some entertainment on to keep the residents occupied. A lovely home.

Reply from Michelle Hand, Manager at Hollybank Rest Home

Thank you for your kind words and positive review, we are very pleased to be creating positive outcomes for individuals that use our service.


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Review from J B (Friend of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was amazing by the super standard in this home. More like a 5-star hotel. Warm friendly, clean, good company and good food.

Reply from Michelle Hand, Manager at Hollybank Rest Home

Thank you for your kind review.We are pleased to hear positive feedback and do our best to ensure positive outcomes for the people we support and their friends and families.


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Review from Lisa H (Daughter of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Hollybank for over three years. In that time they have encouraged him to join in activities. He loves to grow vegetables so they have made sure this has continued.
The staff are amazing showing love and support at all times. They are always so positive, happy and patient.
His
bedroom and en-suite is lovely with everything he needs.
The home has a lovely family feel and nothing is too much bother.

Reply from Michelle Hand, Manager at Hollybank Rest Home

Thank you for your kind and encouraging comments. We are very pleased to know you and your father are happy and feel well-supported in our home.


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Review from J R (Daughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a sudden change in health Mum required 24-hour care which was provided by Hollybank, only days after an emergency request. Mum has remained at Hollybank since then.
With patience and help from staff and external professionals, Mum eventually settled and says she feels safe and secure at Hollybank.
She likes the staff and knows they do their best for her.
We are grateful for the much-needed help Mum received in 'crisis'.
Family meetings with the manager and deputy manager help us better understand what we all strive for in this chapter of Mum's life. We feel our input has been important and have felt listened to by staff.
We appreciate everything done to make Mum's life at Hollybank a positive chapter.

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Review from Roger W (Husband of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my wife has got progressively better and better as my wife has got worse and worse.
The palliative care she now needs is over and above what is usually expected by a care home.
They have told me they will continue to care for her till the inevitable end.
They have organised and negotiated
a care plan between the County Council, Hollybank Rest Home and me that is still very expensive but will cater for her needs. This has taken a great deal of time and effort to achieve as you can imagine!

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Review from Patricia A (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the very best I've ever come across. The staff are knowledgeable, friendly, always approachable and a fantastic team regardless of the job they are employed for.
They work as a united and loving team which is led from the top.
Absolutely nothing at all negative. On every visit, the
residents are happy and looked after/cared for like no other.

Reply from Michelle Hand, Manager at Hollybank Rest Home

Thank you for your kind words and positive feedback. It is very reassuring to know, we are getting it right and producing positive outcomes for residents and their families.


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Review from C P (Daughter of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very happy in this care home relaxed and joyful. The home is a very friendly place and the facilities are of a high standard. Management goes out of their way to provide for staff, clients and family members, cleanliness is outstanding. This care home is one big happy family.

Reply from Michelle Hand, Manager at Hollybank Rest Home

Thank you for your kind words. We will always do our very best for the wonderful people we support, it is as always our pleasure.


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Review from Gina J (Friend of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is outstanding. The level of care is exceptional. This is what care should look like. A home full of caring loving staff where my relative feels safe. The home is nothing short of immaculate and has great activities and outings in their car. Even a takeaway when requested! Management always
present to answer any questions.

Reply from Michelle Hand, Manager at Hollybank Rest Home

Thank you so much for your kind and positive feedback.


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Review from Jill N (Daughter of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that this care home is outstanding. The managers and their teams are very approachable, happy to engage with you, and give first-class care. It is always a happy home, like your second family. The residents are always being kept busy, playing games, out in the car, jigsaws, etc,
and being entertained. But mostly they go above and beyond to care for your loved one.

Reply from Michelle Hand, Manager at Hollybank Rest Home

Thank you for your kind words of recognition for the dedication and passion of our team.
We enjoy supporting some of the most wonderful people in our community and take pride in providing a safe and happy home.


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Review from P W (Friend of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very safe and caring environment. Staff are extremely polite, cheerful and respectful. They value the dignity of the resident and are welcoming to visitors.

Reply from Michelle Hand, Manager at Hollybank Rest Home

Thank you for your positive review.
We really enjoy our work and are always looking for new ways to make the days fun and interactive.
Its good to know our efforts are acknowledged and appreciated.
We consider ourselves very blessed to be able to support some of the most wonderful people in our community.


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Review from Sarah B (Niece of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident at Hollybank Rest Home and, sadly, passed away there. Whilst there, the care and support to not only my aunt but to my family and me was exemplary. Since she died, the Manager has kept in touch with me and continued to support me, going over and above the call of duty. It was
as much a loss to lose Hollybank as it was to lose my aunt. It meant so much to me to know I could keep in touch with the manager and the team, and I am still in touch to this day. I promote Hollybank at every opportunity and am pleased to see that family friends are now staying at Hollybank, I cannot speak highly enough of the manager. Nothing is too much trouble and she ensures that Hollybank is a real home from home for the resident, and the families.

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Review from Emily W (Daughter of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the particularly difficult time over the last two years, and now when my mum is on her way out, the manager has lead her amazing team superbly well. Her careful decision making and attention to detail make you feel in very safe hands. I live far away and it's a relief to be able to trust my mum's
welfare, comfort and safety is being so well managed.

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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Hollybank Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Hollybank Rest Home is calculated as follows: ( (190 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 203 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hollybank Rest Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 10 hours ago

We currently have two available rooms. One room is on the ground floor and the second room is on the first floor. we have a lift between floors and two stair ways. All of our rooms are decorated to the taste of the individuals wishing to come and stay, all of our rooms have en- suite wet rooms.


Awards / Recognitions (6)

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Meet the Team (0)

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Frequently Asked Questions about Hollybank Rest Home

What types of Care is Hollybank Rest Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hollybank Rest Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hollybank Rest Home have?

There are 21 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Hollybank Rest Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hollybank Rest Home to the centre of Southampton?

5.8 mile(s) as the crow flies, distance by road may be significantly further.