Kiln Lodge

66 Kiln Road, Fareham PO16 7UG
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9.9 47 Reviews
  • Kiln Lodge, Fareham
Kiln Lodge has been providing high quality care for 28 years, in which time the home has become a relaxed place to live with a homely feel.

The home provides a range of care options to suit the personal needs of its residents, and staff are passionate about providing high levels of care every day.

Kiln Lodge has unrestricted visiting hours and offers both large communal areas and quiet reading rooms for residents to spend time in.

Activities and social events take place regularly to help residents remain as independent as possible and enjoy getting involved with engaging activities.

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Care Provided by Kiln Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 24 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Luci Hammett (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Kiln Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,450
    • Self-Funded Residential Dementia Care £1,350 – £1,450
    • RESPITE Self-Funded Residential Care £1,350 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,450
  • (these prices are only a guideline, please contact Kiln Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Kiln Lodge Reviews (47)

Total of 47, showing 21-40
9.9

Kiln Lodge has a Review Score of 9.9 (9.904) out of 10, based on 16 reviews in the last 2 years. Over all time Kiln Lodge has 47 reviews.

Overall Experience

  • 43
  • 4
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Date Published

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Review from L D (Wife of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, patient, kind, comforting, encouraging and caring with the added bonus of being a fun-loving bunch of people within a safe, clean, bright, cheerful environment.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your review, this means a lot to the team. Luci


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Review from Gareth S (Son of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We selected this care home for my mother in January 2017 as the staff showed good knowledge of how to care for my mothers physical needs. The new management team are also good at this but go further and ensure that there are numerous a activities to stimulate the residents. In this respect they are
excellent. Overall the staff are very kind and patient and understand not only the needs of the residents but also of thier relatives.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your review this means a lot to our team.


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Review from Hayley P (Granddaughter of Resident) published on 12 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma moved into Kiln Lodge during the first lockdown. Prior to her moving in and right from the very first home visit, which was done by the manager and another member of staff, as a family we cannot fault what they have done for her. Every member of staff we have come in contact with personally
or via facetime has always been so lovely with her and so understanding of her needs. The whole team at Kiln Lodge have become her family especially when we weren't allowed to visit due to restrictions. Seeing the bond they have with her and the trust she has with them all puts our minds at ease knowing she is so much happier and very much loved and cared for. We are always kept updated on how she is and she is always dressed smartly. The manager and her team became aware of her triggers very quickly and always do their best to ensure her triggers are kept to a minimum and that she remains happy. I can't thank them enough for the time they spend with her and for allowing us to facetime her. They have made her life so much better and safer.

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Review from Pat S (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Kiln Lodge for the past 3 years and has been well cared for during this time. Over lockdown during covid when families were unable to visit, we were kept informed of what was happening. As soon as we were able to visit then we were welcome to visit mum in the garden or
through the window. If the weather was too bad then it was back into the home with testing and PPE being worn. The home is always very clean and welcoming with activities taking place for the residents and all of the staff are always friendly. I would not hesitate to recommend Kiln Lodge to anybody looking for a place for one of their family.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your review, your support over the last few years has meant a lot to the team.


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Review from Bev T (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Kiln Lodge for over nine months and the staff there have shown both Mum and I a great deal of kindness and patience during the most trying of times of the Covid pandemic. Mum had a few problems initially adapting to her new way of living but has now settled and enjoys the
interaction with all members of staff who often stop by her room to have a chat with her. The kitchen staff ask what meals she would like (she is a vegetarian) and really go out of their way to tempt her to enjoy her food. The staff are very professional and answer any queries I have, either in person or on the phone and contact me directly if they have any concerns about her. I feel confident that Mum is being very well looked after.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you very much for your review, I will pass on your review to our team.


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Review from A L (Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was enrolled for the service without priming regarding the difficulties of other service users. Initially, I was cared for like other users and was not credited with any ability, which I found very difficult. However, once staff understood that I was not suffering from dementia, then things settled
down nicely. All "care" became more respectful and I became more comfortable. Services were provided with more excellence thereafter.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your review, we were so pleased that you were able to adapt to your surroundings and after the first few days, started to enjoy your rest.


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Review from Peter R (Wife of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home extremely capable of dealing with my wife's needs. All her needs are dealt with sympathy and kindness in a manner I would expect to happen in the family home.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your feedback, this means a lot to the team.


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Review from D K (Son of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very early to lockdown and stop visiting! I think this has been a major factor in the home remaining covid free. The staff are always friendly and helpful. The home is clean, bright and peaceful. My mum is well cared for and seems happy in her own little way.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you very we appreciate all the support and patience with the visitor restrictions.


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Review from W S (Son of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot find fault with the way my mother has been looked after and the way the staff have looked after myself and the rest of my family. These people are absolute angels, and I can never thank them enough.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your feedback; it is really appreciated.


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Review from Ann D (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my 2nd visit since lockdown and I can only thank and praise the management and team for the precautions taken and excellent care provided during the lockdown period keeping everyone safe. We have always been very satisfied with the outstanding care our mum has received over the last 5 years.
Being totally incapacitated, all her needs are met in a caring, dignified and respectful way. The home is immaculately clean and excellently managed. The whole team are very friendly and welcoming and make it a pleasure to visit.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you very much for your feedback. This means a lot to us.


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Review from David T (Son of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kiln Lodge look after my father so well and whenever we visit, he is always happy and so well presented and smartly dressed. We are so grateful for the quality care and attention all the staff there give him. We couldn’t be any happier with Kiln Lodge. Thanks again to the manager and her team for all
they do for my Dad.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you very much for your kind comments. Your dad is a pleasure to care for.


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Review from K T (Wife of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased my husband was able to reside permanently at Kiln Lodge. The staff are extremely kind and very accommodating to the resident's needs. I visit regularly, and if there is a problem, I would mention to the manager or a member of staff, and immediately it would be sorted! I am impressed
how immaculately clean, and I appreciate he is always given a lovely smooth shave, usually be a male member of staff "correct me if I'm wrong"!

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your comments, it's an absolute pleasure to support you both.


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Review from M B (Granddaughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very loving and caring environment led by the manager. All of my grandmother's needs were met by all the staff. The palliative care, in particular, was excellent.

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Review from Karen H (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very welcoming, pleasant care home which my mum has been a resident of for 1 1/2 years.
The staff are very caring, comforting and reassuring to residents and relatives. Responsive to all their resident's needs, mental and physical and visitors requests and requirements. This includes all
the housekeeping staff and cooks. Priority is definitely the wellbeing of all.
The home itself is very comfortable and has been refurbished. It is a nice place to visit and spend time in.
Activities and entertainment are organised for most days.
I am really pleased I found this home for Mum and she has improved in physical health since being here.

Reply from Ellie Boswell, HR Home manager at Kiln Lodge

Thank you for your kind review.


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Review from Lynda C (Daughter of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Kiln Lodge for two and a half years now. It was a very difficult decision at the time and I still find it hard to come to terms with her not being in her own home but I can rest easy in the knowledge that she is getting the best care possible. I have nothing but praise
for all the staff (most of whom have been at Kiln Lodge long time) who always treat those in their care with the greatest respect. They will always go the extra step to try and make the residents feel as cared for as possible and will spend time listening to families too. The house is full of light and often full of fun.

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Review from D C (Husband of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Kiln Lodge to be helpful with nothing too much trouble. The staff looked after my wife with care and compassion. We were always treated with kindness and compassion.
My wife was cared for in an excellent manner and looked after very well. Kept clean and tidy, bath and hair washed. She was
happy there and content.

Reply from Samantha Thorne, Quality Coordinator at Kiln Lodge

Thank you for your kind review.


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Review from L D (Daughter of Resident) published on 11 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this to be a wonderful home and though I was unable to view the home due to the distance of travel. If I had to choose one myself for mum I would have certainly chosen this one. You are always made to feel welcome and mum has settled well, I cannot thank the staff enough that they have given
me the peace mind that mum is being well cared for.

Reply from Sam Thorne, Quality Coordinator at Kiln Lodge

Thank you for your review and your kind words.


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Review from Sue J (Daughter of Resident) published on 8 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are very caring and helpful. I am always kept up to date with mum's health and any changes of medication and she has recently been allocated a pleasant room on the first floor following a deterioration in her mobility.
The staff are very patient when helping residents manoeuvre
around the home, the atmosphere is calm and relaxing, the meals freshly prepared and the rooms spotless.
I am confident that the residents are looked after extremely well and are treated with respect and kindness.

Reply from Samantha Thorne, Quality Coordinator at Kiln Lodge

Thank you for your lovely review.


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Review from Angela T (Daughter of Resident) published on 7 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father needed to go into a care home. I visited 5 different ones in the local area and Kiln Lodge stood out to me. Staff were welcoming and put me at ease with the whole process. The building is clean and tidy and has a homely feel to it. My father is now a resident and it was the best decision
I made for him. He loves the food and the staff and he says it feels like home.

Reply from SamThorne, Quality Coordinator at Kiln Lodge

Thank you for your lovely review, we really appreciate it.


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Review from Janine G (Daughter of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary service and care since day one.
Mum spent 7 years at Kiln Lodge and she was treated with care and respect throughout her stay. The home is immaculate, sunny and warm, the food is good and plentiful. The staff are outstanding - they care for each and every one of the residents, getting to
know what they like and taking time to give them each individual attention.
I am so grateful that when the time came for mum to need full-time professional care, Kiln Lodge had a vacancy.
I would recommend Kiln Lodge to anyone looking for a safe, caring placement for their loved one.

Reply from Rosemary Kingdon, Manager at Kiln Lodge

Thank you so much for your kind words about our home. Mum was a pleasure to look after and she is sadly missed.


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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Kiln Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Kiln Lodge is calculated as follows: ( (170 Excellents x 5) + (18 Goods x 4) ) ÷ 188 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kiln Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (7)

Luci

Luci Hammett

Job Title: Home Manager

Joined: 2020

Luci joined Kiln Lodge in January 2020 and has worked in the care sector for over 20 years. She really enjoys working with people that live with dementia and being involved in their lives here at Kiln Lodge. Luci has worked in various organisations in numerous roles and gained invaluable experience. Luci has a level 5 qualification in leadership and has a passion for staff development and training.


Kathleen

Kathleen Spencer

Job Title: Deputy Manager

Joined: 2013

Kathleen has been in working within Adult Care since she was 17 years old, and has experience working in Queen Alexandra Hospital, where she was a Support Worker on D5, in the community as a Carer to support elderly clients to be able to remain at home, and also with adults with learning disabilities. This was for clients who had been living in a secure unit and they were supported back into the community to live as independently as possible.


Kathleen has achieved Levels 3 and 4 in Health and Social Care, she has a National Diploma in Health Studies. She is now also halfway through completing her Level 5 in Adult Care.


Kathleen has been at Kiln Lodge since 2013, where she started as a Carer and has worked her way up to a Deputy Manager. Alongside her role, she has a passion for event planning and will liaise with the Wellness Champion to arrange the occasion events for the residents within the home. Kathleen also manages the staff rota for the home and any staff queries to ensure everything is covered and runs smoothly. Alongside all of this, Kathleen also manages the medication along with our Medication Lead.


Kathleen loves her job within Kiln Lodge, her focus is to ensure all the residents have person-centred care and for them to live as independently as possible. Kathleen enjoys learning new things, she also enjoys being able to pass on her knowledge to the Seniors and Carers. She also loves an on-the-spot quiz!


Every day is very different at Kiln Lodge, it has a real home feeling and the staff all work hard together to ensure the residents are safe and well.


Elizabeth

Elizabeth Willcocks

Job Title: Deputy Manager

Joined: 2021

Liz has worked in elderly care since the year 2000 and started out working at Moorgreen Hospital on the wards. These wards housed patients from Knowle Hospital which was a secure ward for patients living with Dementia and other Mental Health conditions.


Over the past 22 years, Liz has worked in various residential and nursing homes as well as managed an extra care scheme prior to starting at Kiln Lodge in 2021.


Liz started out at Kiln Lodge as a Senior Carer in 2021. Within 3 months she was promoted to Deputy Manager as her leadership and care skills were recognised immediately as just what was required when the Deputy position became available.


Liz holds both Level 2 and 3 in Health and Social Care as well as an SVQ in Dementia Care. She is currently completing her Level 5 NVQ in Adult Care. As well as this, Liz is also a Dignity Champion for Southampton.


In her day-to-day role, Liz completes all the care plans within the home and this gives her a great opportunity to really get to know the residents and their families personally. She also manages the care staff and ensures everything runs smoothly on the care floor each day.


Liz has a passion for making a difference in the residents' lives, ensuring that person-centred care is delivered at all times. She loves the variety that each day brings at Kiln Lodge and no two days are the same in the home. This gives a real sense of what a happy home at Kiln Lodge really is.


Eleanor

Eleanor Boswell

Job Title: Manager Support

Joined: 2018

Eleanor has worked at Kiln Lodge Care Home since 2018 and enjoys working in a family-friendly environment where no 2 days are the same. Her job is very different to her previous jobs where she served 12 years in the Royal Navy and has also worked 17 years for a multinational corporation.


Eleanor has many years experience of Human Resources, Training and Payroll with a myriad of qualifications including an Accounts Diploma, a Certificate in Personnel Practice, a Level 4 Certificate in Teaching and Coaching and she is also a qualified First Party Auditer.


Melissa

Melissa French

Job Title: Infection Control Lead

Joined: 2020

Melissa has worked at Kiln Lodge for 1 year and has worked in health and social care for the last 5 years. Melissa has achieved her level 2, 3 and 4 in health and social care. Melissa has a passion for infection control and maintaining high standards within the home. Melissa manages the housekeeping team and all areas of health and safety as well as the staff inductions.


Loren

Loren Millson

Job Title: Senior Care Assistant

Joined: 2020

Loren started working in social care in 2016 and has worked at Kiln Lodge since 2020. Loren has nearly completed her QCF level 3. Loren enjoys working in a small Residential Home and says the best part of working at Kiln Lodge is it has a family feel and that she has time to spend quality time with the residents she cares for. Loren is our continence champion, Loren would one day like to train and become the homes moving and handling trainer.


Rose

Rose Button

Job Title: Care Assistant

Joined: 2006

Rose has worked at Kiln Lodge since 2006, Rose is an energetic and caring carer. Rose goes above and beyond in her role and always ensures that residents are cared for to a very high standard. Rose is always singing and dancing and has a very loyal, strong work ethic. Rose is versatile in her role and steps in to help in all areas of Kiln Lodge. Rose is also our champion with our electronic care plan system and her documentation is of a very high standard and passes this down to new staff.