Croft Manor Residential Care Home

28 Osborn Road, Fareham PO16 7DS
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9.5 25 Reviews
  • Croft Manor Residential Care Home, Fareham
Dating from Victorian times, Croft Manor is a splendid brick built 'villa', set back from the road situated close to the town centre. It provides excellent 24-hour care for up to 28 elderly residents, many with a variety of needs.

There are 26 bedrooms over two floors, served by a passenger lift. Of these, 24 are for single occupancy whilst all the bedrooms have their own private toilet facilities.

The home offers two lounges, one being a designated “quiet” lounge. In addition, there is a large dining area that overlooks the gardens, for all to sit and enjoy the wonderful home cooked meals, served throughout the day.   

The mature gardens are a particular feature, laid to lawn with various shrubs and trees, designed for all residents to enjoy when the weather allows.

Lastly, a large car park offers ease for visiting relatives and friends.

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Care Provided by Croft Manor Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • CC Croft Manor Ltd
  • Person in charge
  • Emma Finch (Manager)
  • Admission Criteria
    • LA and Private
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Croft Manor Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,350
    • Self-Funded Residential Dementia Care £1,100 – £1,350
    • RESPITE Self-Funded Residential Care £1,150 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,350

  • The prices given are purely for guide purposes only.
    Please contact us to discuss your requirements in more detail.
  • (these prices are only a guideline, please contact Croft Manor Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • visiting times are not restricted and friends and family may vsit anytime. Certain parts of the day can be busier, such as around meal times


  • Parking

  • The home has loads of parking to the front of the building


Croft Manor Residential Care Home Reviews (25)

Total of 25, showing 1-20
9.5

Croft Manor Residential Care Home has a Review Score of 9.5 (9.488) out of 10, based on 7 reviews in the last 2 years. Over all time Croft Manor Residential Care Home has 25 reviews.

Overall Experience

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  • 9
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Review from Leslie W (Wife of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident at Croft Manor Care Home for the last six months of his life and he received the best care I could have wanted. I was allowed to visit at any time and was always kept up to date regarding any problems and any suggestions I put forward to help him were acted on swiftly. I was
allowed to stay with him 24 hours a day for the last few days of his life. The food was excellent and tailored to residents' individual needs. All of the carers were extremely kind both to my husband and myself and very professional in their work. I would highly recommend this home.

Reply from Samantha Thorne, Manager at Croft Manor Residential Care Home

Thank you for your kind comments, it was an absolute pleasure caring for your husband and spending time with you.


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Review from S H (Friend of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my friend is safe in the care of Croft Manor and his overall health has improved with the regular meals etc. I travel from London to visit my friend and if the visit is near mealtime I am sometimes offered food which is much appreciated. The manager and staff are always available.

Reply from Samantha Thorne, Manager at Croft Manor Residential Care Home

Thank you very much for your review. We are really pleased that you and your friend are happy with the care provided. It is a pleasure having your lovely friend stay with us here at Croft Manor.


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Review from Yvonne D (Daughter of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but absolute respect for all the staff at Croft Manor my dad seems happy and I know his needs are being met.
I am kept informed of my dad's health. The staff are polite and friendly.
All staff make my dad's visitors feel welcome at all times.

Reply from Samantha Thorne, Manager at Croft Manor Residential Care Home

Thank you for your lovely feedback. We are so glad Dad is happy here as it is an absolute pleasure having him stay with us at Croft Manor.


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Review from D J (Daughter of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, Croft Manor is a good care home, very understanding and caring staff, good food, clean and the surroundings are lovely. Communication between care home and family on medical and health issues could be improved. One bugbear is even though Mum's clothes are labelled, every time we go in she has
someone else’s clothes on, her clothes and underwear are nowhere to be seen, we spend a lot of money getting lovely clothes for her to find they’ve disappeared or someone else is wearing them, so whoever does the laundry needs to be on top of this, how hard can it be to read a label and put it in the right pile! Management are always happy to chat and help with any problem and to make things as easy as possible whatever the issue is. All the carers that work here are kind, caring and lovely, Mum is very happy here.

Reply from Samantha Thorne, Manager at Croft Manor Residential Care Home

Thank you for taking the time to share your feedback. It is a pleasure looking after Mum and we are glad she is happy here with us at Croft Manor. Thank you for raising your concerns with us. We are now in the process of hiring a full time laundry assistant to rectify these issues.


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Review from Chris W (Son of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks for the opportunity to review the performance of the Croft Manor Residential Care Home. I have found the staff to be caring and enthusiastic, always willing to be helpful to visitors who may be unsure of what to expect. every aspect of what you do is always so much appreciated, regards.

Reply from Samantha Thorne, Manager at Croft Manor Residential Care Home

Thank you for your lovely review. I am so glad you are happy with everything we do here at Croft Manor.


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Review from Trevor H (Brother of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has lived in Croft Manor for 4-5 years. He is happy and well looked after despite his condition deteriorating. All the staff are friendly and helpful. They keep me informed as I live a good distance from him. I recommend the home. Well done.

Reply from Samantha Thorne, Manager at Croft Manor Residential Care Home

Thank you for your lovely review. It is a pleasure having your brother stay with us here at Croft Manor.


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Review from Merick H (Nephew of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner and I chose Croft Manor for my uncle. We needed to find an alternative care home for him because the funding was discontinued for his previous nursing home placement. I was happy with the CQC report, the food hygiene rating and previous reviews. We liked the architecture of the building.
His room was freshly decorated, with a new sink, carpet, furniture and TV. It already had an ensuite toilet. The managers are very friendly and the registered manager visited my uncle to complete an assessment which was very positive. I have received positive feedback from both my uncle and the home who are both happy. I have visited my uncle on a number of occasions and am always made welcome.

Reply from Samantha Thorne, Manager at Croft Manor Residential Care Home

Thank you for taking the time to write a review and for your positive feedback. We thoroughly enjoy having your uncle live with us at Croft Manor.


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Review from David F (Son of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been staying at Croft Manor Residential Care Home all through the pandemic. The manager and her team have been really great throughout all this time, and looked after my mother really well, and done their utmost to keep everyone in Croft Manor safe. It's a really good home, and I can
definitely recommend it.

Reply from Sarah Andreas, Manager at Croft Manor Residential Care Home

DeThank you very much for your review. We are really pleased that you and your family are happy with the care provided. It's a pleasure having your mum living at Croft Manor.


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Review from Laraine O (Daughter of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family were really anxious about putting mum into care but we can see that we have done the best for her.
Mum’s health has improved greatly and she is happy to be there and regards it as her home.
The staff are always very friendly and helpful .
The safety of the residents for Covid
is excellent.
We are really pleased with all they do.

Reply from Sarah Andreas, Manager at Croft Manor Residential Care Home

Thank you so much for your review. We thoroughly enjoy having your mum live with us at Croft Manor.


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Review from Kerry G (Daughter of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My lovely Dad moved to Croft Manor Care Home in July, when his dementia became too much for Mum. Sadly due to Covid-19 restrictions visiting was limited to only a few in the garden. Dad sadly passed away after 3 months. We as a family were very happy with Dad's care, the staff are all so friendly and
caring, due to the lack of visiting they answered all of our many questions over the telephone with empathy and kindness. Lovely home with great caring staff. I cannot comment on facilities or activities as due to Covid-19 restrictions we could not enter the building.

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Review from Doreen C (Friend of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Croft Manor weekly almost without exception for 2yrs 3months - 2018 was erratic due to personal reasons. My day for visiting varied greatly but on no occasion did I find the home or her room dirty or unsafe.
The staff were extremely efficient, friendly and supportive of any need.
The food
was varied and of a high quality. In difficult times they do an amazing job. I would recommend them in an instant.

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Review from Susan M (Daughter of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been at Croft Manor for almost 3 years and since my last review over a year ago she has declined due to the progression of the dementia.
However, the care she has received is second to none and has been adapted to suit her needs.
The staff are amazing from the management to the maintenance,
the food and the cleanliness cannot be faulted in any way.


I would and have already recommended Croft Manor to other families.


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Review from S D (Wife of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband suffers from Parkinson's, after caring for him for 8 years I was finding it hard and was not coping very well.
Croft Manor was suggested as a home where my husband would be happy and would be very well looked after. We visited the home and were greeted by the friendly staff. There was a
warm, homely atmosphere throughout the home and my husband has settled in very well. Thank you to you all at Croft Manor.

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Review from Margaret M (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my up to date review. Nothing has changed my original opinion of Croft Manor. My mother is very contented in the home. Mealtimes are looked forward to, as the food is first class. I would recommend this home to anyone, it is so homely. Visitors are welcomed by the friendly staff. A hairdresser
and also a chiropodist visit regularly, which my mother takes advantage of, free manicures too.

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Review from Stephen S (Son of Resident) published on 16 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Croft Manor now since June 2017 and despite her advanced years and having a long-term illness, is still able to enjoy an excellent quality of life with the thoughtful care and treatment received. We have found over the months all of the staff extremely competent and
approachable, enabling us to develop a sound relationship with them. The quality of catering, care and support is second to none and we can always rely on a prompt update if there are any issues with Mum's health and well being, that are not run of the mill. I am really pleased that I chose this particular care home for her, and have every confidence in their continuing ability to look after my mother.

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Review from Dave M (Son of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum and dad have lived here for 3 years. Mum has received excellent care and support to help her cope with dad's recent death. The home has a comfortable, traditional feel to it and it's within easy wheelchair access to shops, cafes and pubs.
Most of the Carers have been there over the 3 years,
providing personal, consistent care. Whenever medical care is needed the staff arrange it quickly and keep me informed of any incidents. Overall, I am very satisfied with the care provided for my parents.

Reply from Rechell Hernandez, Regional Manager at Croft Manor Residential Care Home

Dear Mr. M,


Thank you for your very positive feedback. I will pass your feedback to the whole team. We aim to continue and maintain consistent and safe care practices at Croft Manor. We are very pleased that you are satisfied with the care provided to your parents.


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Review from Jill P (Daughter of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The stressful and upsetting experience of having to move my mother into full-time care was made so much easier by the professional and caring personnel at Croft Manor Residential Care Home, they could not have been more helpful or kind. This kindness also extends to whoever this family visits, when
a warm welcome is always received at any time of the day with the offer of a cup of tea. This welcoming atmosphere instils a confidence that she is in safe hands and will always be cared for.

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Review from Rosemarie C (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Croft Manor very clean and the place smells lovely, usually due to the cooking in the kitchen. The staff are always helpful and cheerful.
The place is run by a very efficient manager and is run very smoothly with an industrious staff.
The care is wonderful, nothing is too much
trouble.
My mother us well looked after, always clean and tidy. I have seent he activity rota and there is a wide range of events going on every week.

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Review from Sheila M (Wife of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband suffers with dementia. After 2 weeks in hospital I realised I couldn't cope any more. My husband is 87 and I am 85. My daughter chose 3 care homes and then she took me to look at them. She took me to look at Croft Manor first and I told her I didn't want to see the others, my mind was made
up. It is such a lovely homely place and the staff are wonderful - nothing is too much trouble for them.

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Review from Dacia R (Sister of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reaction to sensory mat alarm - within seconds. Constant attention to toilet needs in a very sensitive manner. A constant supply of hot and cold drinks. Handyman personalised room in an hour or so to residents satisfaction. Staff introduced themselves within hours. Immediate and warm welcome to visitors.
Staff working as a team. The building is very suitable and has been sensibly and sensitively adapted to light, bright and airy with aspects over the garden. Service and care very personalised.

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Current Review Score: 9.5 (9.488)

Overview of Review Score

The Review Score of 9.5 (9.488) out of 10 for Croft Manor Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Croft Manor Residential Care Home is calculated as follows: ( (64 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 80 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Croft Manor Residential Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Croft Manor Residential Care Home

What types of Care is Croft Manor Residential Care Home registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Croft Manor Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Croft Manor Residential Care Home have?

There are 28 Single Rooms.

What are the Facilities & Services at Croft Manor Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Croft Manor Residential Care Home to the centre of Fareham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.