The Lawn Residential Care Home

119 London Road, Holybourne, Alton GU34 4ER
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9.6 48 Reviews
  • The Lawn Residential Care Home, Alton
The Lawn care home specialises in residential care. Rooms at The Lawn are spacious, light and airy with en suite facilities.

The Lawn offers a choice of communal areas with its two light and airy sitting rooms and spacious dining room, residents can enjoy the company of fellow residents, visiting family and friends.

The stunning grounds with sweeping lawned gardens, a shaded wooded area and an enchanting stream at the bottom of the garden are a soothing and calming space of enjoyment.

The dedicated care team at The Lawn understand that every resident is different. Care planning is personalised and centred on each individual resident's needs, coupled with this, the relaxed and informal environment of The Lawn makes The Lawn home from home for residents, families and friends alike.

Respite care packages are also available at The Lawn for people who need everyday care and support when carers need a respite break, or for people who need extra care and support during a recuperation period after an illness or hospital discharge.

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Care Provided by The Lawn Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Alina Gutu (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Lawn Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,565 – £1,775
    • RESPITE Self-Funded Residential Care £1,722 – £1,953
  • (these prices are only a guideline, please contact The Lawn Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Lawn Residential Care Home Reviews (48)

Total of 48, showing 1-20
9.6

The Lawn Residential Care Home has a Review Score of 9.6 (9.615) out of 10, based on 16 reviews in the last 2 years. Over all time The Lawn Residential Care Home has 48 reviews.

Overall Experience

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Review from L P (Wife of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has had a very comfortable stay at The Lawn. Enjoying a delicious and varied menu and great care from all the staff. Cleanliness was excellent and attention from the staff and manager was second to none.
We will recommend The Lawn to friends and definitely use it again. The only slight down
was not having an ensuite shower so had to book a slot. Thank you all so much.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you so much for your kind feedback! We're delighted to hear that your husband had a comfortable stay and enjoyed the delicious menu and attentive service from our team. We appreciate your understanding regarding the shower arrangement and will take your feedback on board as we strive to enhance every aspect of our residents' experience. It was a pleasure to have you with us, and we look forward to welcoming you back to The Lawn in the future! Warm regards, The Lawn Team


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Review from S E (Daughter of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff all appear to be very kind, professional and caring people who do their very best. The Lawn is a most beautiful home with fabulous gardens and a broad range of activities. However, my mother has often waited quite long for assistance and sometimes finds attention to detail a little lacking
e.g her clock or glasses or TV remote may not have been left within her reach, or even once or twice her buzzer was out of reach. I'm sure this is due to pressure on staff and is not a criticism of anyone. On the whole staff do a great job, we also love the relaxed atmosphere e.g the addition of Platon the dog!

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you for sharing your feedback. We're truly pleased to hear that you appreciate the kindness, professionalism, and dedication of our care team, as well as the beauty of The Lawn and its surroundings. It's wonderful to know that Platon is a welcomed addition and adds to the relaxed atmosphere! We're sorry to hear about the occasional delays and the instances where items weren't within your mother's reach. We completely understand how important these small details are to her comfort. Rest assured, we will address this with the team to ensure that every effort is made to keep essential items easily accessible. Thank you once again for your kind words and understanding, as well as for recognizing the hard work of our team. We're committed to continuously improving our services and making your mother's experience as comfortable and positive as possible. Warm regards, The Lawn Team


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Review from L E (Daughter of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to reside at the lawns from 2021 to 2024. He settled in quickly mostly due to the staff looking after him. There are always activities for the residents to do, which relatives are encouraged to get involved with. The management team ensure everything runs smoothly and safely. The food
is great, a good variety. My father sadly passed away however we are still made welcome when we pop in.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you for taking the time to share your heartfelt experience with us. We are honoured to have had the opportunity to care for your father. Our staff are dedicated to creating a welcoming and supportive environment for our residents, and it's wonderful to know that their efforts made a positive impact on your father's stay. We strive to offer engaging activities and encourage family involvement to make everyone feel at home. We also appreciate your kind words about our management team and the variety and quality of our food. Your feedback reassures us that we are meeting our goal of providing a safe and pleasant environment for our residents. It means a lot to us that you still feel welcome when you visit. Please know that you and your family will always be a part of our community.


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Review from J M (Wife of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimers and has been very happy in The Lawn Residential Care Home while I have been away.
He said he would go back in any time.
They were all very kind and caring and he enjoyed walking around the garden. The food was very good. Thank you everyone.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you so much for your kind words and for sharing your positive experience at The Lawn Residential Care Home. We are delighted to hear that your husband enjoyed his stay with us and that he felt happy and well cared for during your time away. Our team takes great pride in providing a caring and supportive environment, and it's wonderful to know that your husband appreciated our efforts. We're also glad he enjoyed our garden and the food. Your feedback is incredibly valuable to us and will be shared with our entire team. If you ever need our services again or have any questions, please do not hesitate to reach out. We would be more than happy to welcome your husband back anytime. Warm regards, Manager, The Lawn Residential Care Home


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Review from G W (Niece of Resident) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been a difficult time for my Auntie as she adjusts to leaving her beloved home at nearly 50 years and giving up her independence. She has been shown such love and kindness, as have we. Now there are lots of things going on in her day (she spent 4 years isolated at home since her first stroke in
2020) and she enjoyed the company. I can't thank everyone enough.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you so much for your heartfelt review. We are grateful that we could be a part of her journey during this significant transition. Our team strives to provide a loving and supportive environment, and knowing that your Auntie has felt such kindness and care means the world to us. It's wonderful to hear that she is now enjoying a variety of activities and the company of others after such a long period of isolation. We are here to support her and your family in any way possible. Thank you again for your kind words. They truly affirm the dedication and compassion of our team.


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Review from Elizabeth R (Daughter-in-law of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident of The Lawn for two years. She had excellent care and attention. The staff were wonderful and nothing was too much trouble. The manager was caring and attentive and would not hesitate to recommend 'The Lawn', beautiful gardens, lots of activities and wonderful food. Thank
you to all for the care.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your mother-in-law received excellent care and attention during her time at The Lawn. Our dedicated staff members work tirelessly to ensure that every resident feels valued and supported. We're delighted that you found our gardens beautiful, our activities engaging, and our food wonderful. Your recommendation means the world to us. Thank you again for entrusting us with your loved one's care.


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Review from N H (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and approachable. They treat residents with care and respect. The setting is beautiful with well-kept gardens. Residents' rooms are clean and spacious. The food is very good and families are encouraged to attend activities at The Lawn when they are on. All staff work very hard
and are always polite to residents' families. My Mum is happy here and feels safe and secure.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you for your review! We're thrilled to hear about your positive experience. Your feedback inspires us to strive for excellence every day. We are truly grateful for your kind words and for choosing us.


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Review from E P (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives. The staff are always friendly and helpful. The facilities are good and residents are treated with a personal touch. There are a variety of regular and special activities. The accommodation is good and the building is well maintained. Apart from the lift
which is often out of order. I am very satisfied with how The Lawn has provided for mum.

Reply from Jessica Dean, Head of Marketing and Communications at The Lawn Residential Care Home

Thank you for your kind review, it is greatly appreciated.


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Review from A P (Son of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been well treated during her stay at The Lawn. The staff are polite and caring.

Reply from Jessica Dean, Head of Marketing and Communications at The Lawn Residential Care Home

Thank you for taking the time to review The Lawn, we really appreciate it.


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Review from S H (Daughter of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly approachable staff who listen and who help to create a homely environment for residents. There are many activities on offer from exercise to arts and crafts as well as events where relatives are invited to join in. The Lawn's link with the local pre-school is beneficial to both sides. The Lawn
is a bright, spacious home with beautifully kept grounds for residents and their visitors enjoyment.

Reply from Jessica Dean, Head of Marketing and Communications at The Lawn Residential Care Home

Thank you for your kind review, we really appreciate your feedback.


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Review from Gill M (Daughter of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited a few care homes I knew that The Lawn would be the best place for my mum’s long-term care as she had become unable to live independently. She was assessed by the manager whilst in hospital and we were able to make her room homely with items of her own furniture before she arrived. The
staff have been wonderful in caring for her and helping her come to terms with not only living in a care home but also the change in her physical abilities. There is a good range of activities, accessible to everyone (even visitors!) and the grounds are just beautiful, whether for a stroll or just viewing from the window. The food is good and freshly cooked, served in an airy dining room, where families can also be included. The Lawn has a warm and homely feel, all staff are friendly and helpful and are a great support, not just to my mum, but also in reassuring me of the difficult decisions that had to be made on her behalf.

Reply from Jessica Dean, Head of Marketing and Communications at The Lawn Residential Care Home

Thank you for your kind review, it is greatly appreciated.


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Review from A G (Daughter of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been at The Lawn for a short time but I am very impressed by the dedication of the staff and management. Not only making sure that my father is comfortable and feels safe but also giving the time to family members' worries and concerns. My father has always had set daily routines
and knows exactly what he likes and doesn't like. The Lawn is very good at adapting to an individual's every need and wants, meal choices, time they get up etc.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you for taking the time to complete this review. It means a lot to our staff to be recognised. We will continue to make sure that your father is comfortable and safe at all times.


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Review from Ron W (Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In all aspects good, most excellent.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you for taking the time to complete this review which is highly appreciated by management and staff.


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Review from Jennifer P (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Lawn management and staff, not only go the extra mile for special occasions such as birthdays, they endeavour to make all family meals celebratory. Craftily -folded napkins and small gifts are much appreciated and contribute to happy times. Thank you all.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you for taking the time to complete this review and for acknowledging the staff. We all enjoy contributing to our residents special occasions, it gives us satisfaction when residents and their families enjoy their special time together.


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Review from J P (Son of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial contact with The Lawn Residential Care Home, when we were seeking care accommodation with some urgency, through the assessment process to our arrival and the installation of my mother, the staff and manager were all very welcoming, positive and flexible. My mother seems settled in a
comfortable room which she likes and is developing a rapport with the carers assigned to her. We are relieved she is being cared for in a place of safety where she is becoming more content. Thank you!

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you for taking the time to complete this review. We are pleased to hear about your positive experience. We are pleased that your mum is building a rapport with the carers and she likes the room. She has built a positive relationship with the other residents.


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Review from S B (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a Mother's Day lunch. The food was excellent, and the staff were so helpful to the residents without being patronising.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you for taking the time to complete this review. We are pleased to hear about your positive experience and thank you for acknowledging our staff.


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Review from Felicity C (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been cared for at The Lawn Residential Care for ten years. She has enjoyed the programme of activities arranged for the residents and the gardens where the lawn is situated. In the early days, we could take her around the village and occasionally out for lunch. The care and respect she
has received from all the staff are admirable. She had many happy years there and we were always made welcome when we visited.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you for taking the time to complete this review. Your mum has been a great part of our community and she is greatly missed. Thank you for acknowledging the staff.


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Review from Gill P (Daughter of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident for ten years - she has been very happy and we have always been impressed with the caring way she has been looked after. The home is secure but I was given a door pass to enter the home, which works very well. The staff are lovely and really care.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you for taking the time to complete this review. Your mum was well loved by all our staff which got to know her very well. I has been our pleasure to care for your mum which we greatly miss.


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Review from Laura G (Daughter-in-law of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law moved in recently to The Lawn. From our first visit, we were very impressed. She has Alzheimer's and was very anxious about leaving her home. But apart from a couple of little wobbles which is obviously to be expected with her illness, she has settled in very well due to a number of
things. Every member of staff we have met has been very welcoming and caring. My Mother-in-law's words were, nothing seems too much trouble for them. From the maintenance man to the chef, from admin to management and of course all the wonderful carers, (the team leader is amazing), cleaners and activity lady, it has all gone very smoothly. I can rest easy now, knowing she is safe, well fed and looked after. Thank you all at The Lawn.

Reply from Jessica Dean, Head of Marketing and Communications at The Lawn Residential Care Home

Thank you so much for your kind review, which is greatly appreciated.


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Review from Philip C (Husband of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident at The Lawns for a short time before she sadly died. The last few weeks were the happiest I have seen her for a very long time. This was a direct result of the excellent care she received at The Lawns. What struck me most was the high level of professionalism displayed by all
the staff and the genuine high level of care provided to all the residents. The location of the home was superb, set in lush, green habitation with a small brook running through the centre of it. Of course, none of the aforesaid would have been possible without the high level of management on display at all times. To them and all the staff, my family and I owe them our sincere gratitude and thanks.

Reply from Alina Gutu, The Lawn Care Home Manager at The Lawn Residential Care Home

Thank you very much for taking the time in completing this review. Thank you for acknowledging our staff and the care provided. It has been a great pleasure to look after your wife.


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Current Review Score: 9.6 (9.615)

Overview of Review Score

The Review Score of 9.6 (9.615) out of 10 for The Lawn Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.615 for The Lawn Residential Care Home is calculated as follows: ( (125 Excellents x 5) + (60 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 192 Ratings = 4.615

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lawn Residential Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Alina

Alina Gutu

Job Title: Manager

“Caring for others runs in my family. My Mum is a Nurse and my Dad is a Paramedic, so I was very fortunate to grow up in a very caring environment; it really spurred me on to follow a career in caring.


I have worked in the Care Sector for nine years, five of those with Friends of the Elderly, becoming the Care Home Manager at The Lawn in 2020. Each member of The Lawn Team is devoted to keeping each resident safe, happy, inspired and motivated, every day.


We support and work with our residents to be engaged and stimulated, by taking part in our wide and varied activities, having a chat and reminiscing over a cup of tea or taking a stroll around our gardens, perhaps even bumping into The Lawn pet rabbits – Snowy and Rudolph.


At The Lawn, we have a very open, caring, supportive and positive culture and a happy and loving environment. We really are a family. It is a home, not a care home and together our residents and team are one big happy family.”


Frequently Asked Questions about The Lawn Residential Care Home

What types of Care is The Lawn Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Lawn Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Lawn Residential Care Home have?

There are 31 Single Rooms.

What are the Facilities & Services at The Lawn Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Lawn Residential Care Home to the centre of Alton?

1.4 mile(s) as the crow flies, distance by road may be significantly further.