The Lawn Residential Care Home

119 London Road, Holybourne, Alton GU34 4ER
Submit a Review
9.6 49 Reviews
  • The Lawn Residential Care Home, Alton
The Lawn care home specialises in residential care. Rooms at The Lawn are spacious, light and airy with en suite facilities.

The Lawn offers a choice of communal areas with its two light and airy sitting rooms and spacious dining room, residents can enjoy the company of fellow residents, visiting family and friends.

The stunning grounds with sweeping lawned gardens, a shaded wooded area and an enchanting stream at the bottom of the garden are a soothing and calming space of enjoyment.

The dedicated care team at The Lawn understand that every resident is different. Care planning is personalised and centred on each individual resident's needs, coupled with this, the relaxed and informal environment of The Lawn makes The Lawn home from home for residents, families and friends alike.

Respite care packages are also available at The Lawn for people who need everyday care and support when carers need a respite break, or for people who need extra care and support during a recuperation period after an illness or hospital discharge.

Show The Lawn Residential Care Home on the Map

Care Provided by The Lawn Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Alina Gutu (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Lawn Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,565 – £1,775
    • RESPITE Self-Funded Residential Care £1,722 – £1,953
  • (these prices are only a guideline, please contact The Lawn Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Lawn Residential Care Home Reviews (49)

Total of 49, showing 21-40
9.6

The Lawn Residential Care Home has a Review Score of 9.6 (9.637) out of 10, based on 17 reviews in the last 2 years. Over all time The Lawn Residential Care Home has 49 reviews.

Overall Experience

  • 29
  • 19
  • 0
  • 1
  • 0

Date Published

49
3
8
17
32

Review from Philip C (Husband of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident at The Lawns for a short time before she sadly died. The last few weeks were the happiest I have seen her for a very long time. This was a direct result of the excellent care she received at The Lawns. What struck me most was the high level of professionalism displayed by all
the staff and the genuine high level of care provided to all the residents. The location of the home was superb, set in lush, green habitation with a small brook running through the centre of it. Of course, none of the aforesaid would have been possible without the high level of management on display at all times. To them and all the staff, my family and I owe them our sincere gratitude and thanks.

Reply from Alina Gutu, The Lawn Care Home Manager at The Lawn Residential Care Home

Thank you very much for taking the time in completing this review. Thank you for acknowledging our staff and the care provided. It has been a great pleasure to look after your wife.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E S (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was resident at The Lawn for about five years and at first, we thought that the care she received was good but sadly we had to raise issues on many occasions during the last few years of her stay.
Despite repeated requests for regular updates as to my mother’s well-being, we received very
little feedback which was especially vital during lockdown, e.g. we were never informed of our mother’s continued weight loss, she weighed only 38 kilos when she was admitted to hospital.
My mother suffered a fall early one morning and no ambulance nor call to a family member was made for 12 hours, despite her being in pain (the manager gave no adequate reason, apart from saying that they had been ‘very busy’ that day). She was eventually admitted to hospital where she remained for just under 2 weeks with fractures.
We then moved my mother to another Home nearby where she was looked after with a great deal of care and attention and where she gradually regained some of her health.

Reply from Jessica Stone, Head of Communications at The Lawn Residential Care Home

Many thanks for taking the time to leave a review for The Lawn. We pride ourselves on delivering the best quality of care for residents at The Lawn, so I was very sorry to read your review and would be keen to discuss your concerns with you if you are happy to. Should you wish to discuss I can be reached at Comms@fote.org.uk. Many thanks


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny W (Daughter of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has now been in The Lawn Residential Care Home for over two years and I have no complaints at all, to say Mum is happy is very hard as she has dementia and is not so well right now, but the staff are on it. They have noticed the decline, her care needs have increased and so has the care she is
given. I sometimes struggle emotionally to come to terms with what is happening to my mum and need to talk. The managers door is always open, no matter how busy she is, she will always take the time to talk to you and reassure the best she can. The staff are very kind and professional and if there ever is a problem I feel I can voice it and be listened to, and if relevant action will be taken. I would not want my mum to end her life anywhere other than where she is, it’s her home and she is as happy there as she would be anywhere, but most importantly I know she is in very good hands, she unfortunately due to her dementia does not always recognise this.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you very much for taking time to complete this review. I would also like to thank you for acknowledging our staff. Your mum plays a big part in our community and is loved by both residents and staff. It is a great pleasure to have her around us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah B (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Living in Holybourne and wanting to move my mother to the area, I looked at several homes in the locality but chose The Lawn as it felt like a home, not an institution. The original building and gardens are beautiful, but actually what makes The Lawn special is that the staff all care for the residents'
well-being. The staff instigated help for my mother, I did not need to chase them to get in touch with external professionals, I always felt that her well-being was their top priority. My mother enjoyed regular trips out and took part in all sorts of activities when she initially moved to the home. Sadly my mother's deteriorating dementia meant she could no longer stay at The Lawn. Having moved her, I now, even more, appreciate the intimate caring environment of The Lawn and only wish for both her and my sake she had been able to stay there.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you very much for taking time to complete this review. I would also like to thank you for acknowledging our staff. Your mum was a big part of our community and she is greatly missed by all of us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael J (Son of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank all the team at The Lawn for looking after my mother over the past year. When we were looking for a care home for her, we visited a number of different homes in the area. We immediately know that The Lawn would be the place for her as it had such a wonderful open feel to the
place, and we knew that Mum would be content there. The last year has been an extremely difficult period for everyone, but knowing that Mum was being so well looked after has made it so much less worrying. The staff were always helpful, and the feedback we got was that Mum was content.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you for taking the time to complete this review. Also, thank you for acknowledging our wonderful staff. It has been a pleasure to know and care for your mum. She was a big part of the community, and she will be missed by all of us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen C (Son of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Attractive residence with good-sized, light, airy dining and communal rooms. Large attractive gardens for residents to enjoy, mainly suitable for wheelchairs. Hardworking, caring and friendly staff creating a good atmosphere. Staff a bit stretched at times (mainly weekends I think) resulting in residents
being got up late, late breakfast and meal trays being left in rooms. Choice of food available but all rather bland. Decor is good and regularly updated when worn. Wear and tear take its toll. Residents treated with respect.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you for taking the time to complete this review of our care home and for your recommendation. Thank you also for acknowledging our wonderful hardworking, caring and friendly staff.
The Lawn Care Home has had to implement new Covid Wise Working practices. Enhanced infection control measures, including personal protective equipment, and rigorous safety and hygiene practices, has slowed the pace of some aspects of care home operations. The Lawn care home has adapted to this new Covid Wise way of working, ensuring we continue to deliver safe and effective care, as well as, keep our residents, our staff and our volunteers, as safe as possible, during the Covid-19 outbreak.
Our team understands nutrition is central to the health & wellbeing of our residents and encourages where possible, menu suggestions from residents and their families. Thank you once again for your review and your recommendation of our care home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C D (Son of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Lawn provides a homely feel in a beautiful setting. The staff are caring and kind and go the extra mile.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you very much for your review. Also, thank you very much for your appreciation for the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E E (Goddaughter of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Lawn was always clean and smelt fresh. My godmother enjoyed the food, which was served fresh and hot. The staff were always polite, friendly and would answer any questions and deal with any worries. She was always treated with compassion and dignity. We were very happy with The Lawn.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you very much for completing this review. It was a pleasure to look after your Godmother. Thank you also for acknowledging our wonderful staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ernest F (Son of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had been with this care home for nearly three years before his death in October 2020. I had visited him regularly before the Covid lockdown. In the first year, he was a resident, I visited daily and in subsequent years, 2 to 3 times a week. I have seen how the Care Home operates, had opportunities
to ask my father (and other residents) how they feel about the care home and it's staff and I have been very well impressed. The location is wonderful, the rooms are very good and the staff are second to none. They made him feel at home by allowing him to be surrounded by his own furniture and possessions. They thought through his every need and were always on hand to help - and having severe dementia - he needed a lot of assistance. He went on a few excursions which he loved and they even adapted his meals to suit him. My father was enabled to settle-in and live here in comfort, peace and a friendly atmosphere for the last years of his life.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you very much for completing this review. We have been truly honoured to have cared for your relative. Thank you also for acknowledging our wonderful staff, your review will mean so much to them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N J (Daughter of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very well looked after at this home. I felt that she was safe and her needs were sympathetically catered for. The home kept me informed of any problems at all times, and she was as happy as possible. She was a great gardener when she was a little younger, so The Lawn was very suitable for her
due to their lovely grounds. Their management of the covid crisis was admirable, and there were no cases within the home.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you very much for your review and for your appreciation. It has been our pleasure to care for your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet S (Daughter of Resident) published on 9 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I recently visited my father who is a resident at The Lawn. The planned visit was in the garden because of the COVID -19 outbreak.
My father had a medical emergency around the time I was due to see him. The staff at the home and paramedic who attended went to great lengths to deal with the problem
and avoid my father having to go to A and E . He was very anxious the visit should still happen. It did thanks to the efforts and sensitive care of the staff and a skilled paramedic.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you very much for your review. Also, thank you very much for your appreciation for the staff. It is our pleasure to look after your dad.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T R (Daughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found The Lawn to be a very homely environment for dad with a lovely warm atmosphere. The conscientious staff are respectful of the dignity, kind and communicative. Dad really enjoyed the food.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you very much for completing this review. We have been truly honoured to have cared for your relative. Thank you also for acknowledging our wonderful staff, your review will mean so much.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at The Lawn from January 2020 until his death on 26th June. We found the staff to be very kind and caring, and Dad enjoyed the good food. Sadly, lockdown prevented his outings to the local village shop and pub, but the home was very successful at keeping him and all the residents
safe from the coronavirus. Thank you all.

Reply from Alina Gutu, Care Home Manager at The Lawn Residential Care Home

Thank you very much for completing this review. We have been truly honoured to have cared for your relative. Thank you also for acknowledging our wonderful staff, your review will mean so much.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rose (Cousin of Resident) published on 23 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited The Lawns a few times whilst a relative stayed for respite care.
The building and surrounding gardens made for a peaceful and happy stay.
The staff were all so friendly and welcoming, including the kitchen staff who made our relative feel important and that her opinion mattered to them.
She was very happy there.

Reply from Triinu Org, Home Manager at The Lawn Residential Care Home

Thank you very much for completing this review. We have been truly honoured to have cared for you relative. Thank you also for acknowledging our wonderful staff, your review will mean so much.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen J (Daughter of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in The Lawn for six years. During this time her care needs have varied and recently increased. During the six years, we have noted positive changes enabling the home to keep up to date with the increasing demands of caring for the elderly. We have found the staff to be
caring yet professional when dealing with a potentially serious illness or injury and with less significant matters such as changing a time for a bath. The manager and staff do their best to communicate information to both residents and relatives and to listen to requests and ideas. The manager and shift leaders help to create a welcoming and calm atmosphere which I appreciate in a busy care home is a difficult balance to maintain. I am very thankful that my dear mother is living in The Lawn.

Reply from Triinu Org, Home Manager at The Lawn Residential Care Home

Thank you very much for your review it is appreciated. We are constantly striving to give outstanding care. It is a pleasure to have your mum living at The Lawn.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David C (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and support that my mother receives at The Lawn. It is especially good for us to feel she is safe and warm.

Reply from Triinu Org, Home Manager at The Lawn Residential Care Home

Thank you for your lovely review. It was a pleasure to know and care for Mum. The team at The Lawn is very grateful for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A A (Resident) assisted by family/friend published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very kind. I feel safe in the home. I enjoy taking part in the activities as it makes the day go quicker. I enjoy the day trips out.

Reply from Triinu Org, Home Manager at The Lawn Residential Care Home

Thank you for your kind review. We encourage all our residents to participate in activities or socialise with others. I am please to hear that you feel safe at The Lawn


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are really happy with the care my Dad receives. We always get information about how he's doing and they always inform us of falls or changes in his care needs. Pre-school visits are brilliant!

Reply from Triinu Org, Home Manager at The Lawn Residential Care Home

Thank you for your lovely feedback and comments. Our staff team at The Lawn is delighted to receive such a positive review and welcome your support. Thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F B (Son of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Inside very clean and bright.

Reply from Triinu Org, Home Manager at The Lawn Residential Care Home

Thank you so much for your lovely review and we welcome your support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John C (Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care, staff and facilities. Uncomfortable as other residents mostly suffered from dementia at various levels, whilst I was there for just a weeks respite care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for The Lawn Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.637 for The Lawn Residential Care Home is calculated as follows: ( (137 Excellents x 5) + (60 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 204 Ratings = 4.637

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lawn Residential Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Runner Up Dementia Care Team of the Year 2023

Recipient: Friends of the Elderly

Date: Thursday 07 Dec 2023 More details

Runner up for Dementia Care team of the Year 2022

Recipient: Friends of the Elderly

Date: Thursday 01 Dec 2022 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Alina

Alina Gutu

Job Title: Manager

“Caring for others runs in my family. My Mum is a Nurse and my Dad is a Paramedic, so I was very fortunate to grow up in a very caring environment; it really spurred me on to follow a career in caring.


I have worked in the Care Sector for nine years, five of those with Friends of the Elderly, becoming the Care Home Manager at The Lawn in 2020. Each member of The Lawn Team is devoted to keeping each resident safe, happy, inspired and motivated, every day.


We support and work with our residents to be engaged and stimulated, by taking part in our wide and varied activities, having a chat and reminiscing over a cup of tea or taking a stroll around our gardens, perhaps even bumping into The Lawn pet rabbits – Snowy and Rudolph.


At The Lawn, we have a very open, caring, supportive and positive culture and a happy and loving environment. We really are a family. It is a home, not a care home and together our residents and team are one big happy family.”