Merlin Park

1 Fort Road, Alverstoke, Gosport PO12 2NJ
Submit a Review
9.1 8 Reviews
  • Merlin Park, Gosport
Merlin Park is a care home from Numada Healthcare, a family-run business that believes in quality care training and a personal touch. The home welcomes short and long-term needs and carers are experienced in many specialist and complex health issues. The home itself has a charming interior, ideal for a relaxing lifestyle, though there is much to experience and be involved with.

Show Merlin Park on the Map

Care Provided by Merlin Park

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 25 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lisa Gascoigne (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has an open visiting policy and visitors are welcome at any time.


  • Parking

  • car park on site


Merlin Park Reviews (8)

9.1

Merlin Park has a Review Score of 9.1 (9.092) out of 10, based on 4 reviews in the last 2 years. Over all time Merlin Park has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

Date Published

8
0
0
4
4

Review from R M (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Merlin Park staff treat my mother with care, kindness and respect. They get to know my mom's needs and try to accommodate everything. Whenever I visit is see carers in the main living area talking to or caring for clients It is a really relaxed family feeling in the care home. We as a family are relieved
to have my mom in such a lovely care home. Mom tells me they can't do enough for you and the food is also great!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susie H (Wife of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is with heartfelt gratitude that I impart my words for all the above and beyond kindness, that you have shown us. The pain of my husband going into a care setting when I have been his sole carer since his young onset Alzheimer's disease diagnosis has been truly heartbreaking. Each and every one of
your wonderful staff has brought great comfort to our family. We can rest and know this comfort because he's in such caring, loving and kind hands. We feel a real connection and respect for you all and have grown to adore all your lovely residents too. A real family. Thank you for making this tragic event also bring a beautiful blessing to our world. Your staff are angels.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Merlin Park is a small residential care home accommodating 25 residents. The home is well managed. The carers are kind thoughtful and always go the extra mile for each resident. There are activities daily and the residents enjoy participating. The residents eat well, the meals are well-planned and nutritious.
Medical care is on hand should the residents require medical review. The resident's rooms are well situated and are a reasonable size, each room has its own toilet. The home is very clean and well-maintained. Services such as laundry and cleaning are managed well. The residents have access to an enclosed garden which is well maintained and utilized well by the residents. My family have been involved with the home for approximately 2 years. Communication with the home is excellent and the team feel like family. My mum is a resident and is extremely happy in the care of this wonderful team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B L (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Merlin Park for 5 years. She has received the very best care. I attribute this to the efforts of the manager and her team I am very grateful for all they do for her. My mother had her 100th birthday on the 6th of May. The manager and her team made it a very special occasion for
my mother and her family. The manager in particular makes me feel confident that she is giving my mother more than just care. She shows compassion and love which is a rare thing these days. I would always recommend Merlin Park.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie F (Daughter of Resident) published on 18 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All residents are treated as individuals. Care is excellent and staff treat residents with kindness and dignity. I have no concerns about my mum while she is in their care. I would highly recommend this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan R (Daughter of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Merlin Park has been a warm, caring environment for my mother. She is very happy there. The staff are responsive to any question we have. They have excelled during this difficult time of the pandemic in providing in-house entertainment, although I hope as Covid rules lift, there will be more outside
entertainment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Daughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring and well orgainse, very friendly.
My mother tells me all the carer are her friends.
My mother has lovely and varied meals.
She is always clean and tidy.
She enjoys her activities even though limited.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Daughter of Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are very good, they treat the residents as if they are their own relatives. If you have a problem they answer it (sort it out) straight away. My mother is very happy here and not lonely anymore. Everything is cleaned and smells nice, it is "home from home".

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.1 (9.092)

Overview of Review Score

The Review Score of 9.1 (9.092) out of 10 for Merlin Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Merlin Park is calculated as follows: ( (44 Excellents x 5) + (4 Goods x 4) ) ÷ 48 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.175 Points relating to the number of positive Reviews for Merlin Park is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 4 Positive Reviews ÷ 5 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Merlin Park

What types of Care is Merlin Park registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Merlin Park provide?

Own GP if required is an additional type of care provided.

How many Rooms does Merlin Park have?

There are 19 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Merlin Park?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Merlin Park to the centre of Gosport?

1.1 mile(s) as the crow flies, distance by road may be significantly further.