Fees are agreed upon the assessment of the individual and their care and support requirements. Fees exclude sundry expenses such as hairdresser, newspapers, toiletries and podiatry.
No restrictions for visiting at Milkwood House, however, politely request that mealtimes can be avoided.
Lunch - 12.30pm
Supper - 5pm
Free parking on site in allocated spaces
Milkwood House Care Home has a Review Score of 9.8 (9.801) out of 10, based on 20 reviews in the last 2 years. Over all time Milkwood House Care Home has 60 reviews.
Review from M P (Resident) published on 15 April 2025
Submitted via Postal Card •
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Reply from Jack Newman, Registered Manager at Milkwood House Care Home
It is a pleasure to support you and your family, and we are very pleased that you have settled in well and feel so relaxed.
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Review from Jane W (Sister of Resident) published on 7 April 2025
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Reply from Jack Newman, Registered Manager at Milkwood House Care Home
Thank you for your review, I will pass this over to the staff and kitchen regarding your Christmas dinner!
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Review from S P (Daughter of Resident) published on 3 April 2025
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Reply from Jack Newman, Registered Manager at Milkwood House Care Home
Thank you for your lovely review - we like to make our mealtimes as close to a restaurant as possible with staff sat with them to encourage food intake. I will pass on your lovely feedback to the staff.
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Review from James s (Son of Resident) published on 1 April 2025
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Reply from Jack Newman, Registered Manager at Milkwood House Care Home
Thank you for such a great review, it is a pleasure to support Mum and to have been able to assist you and your family through this transition.
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Review from Helen L (Daughter of Resident) published on 28 March 2025
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Reply from Jack Newman, Registered Manager at Milkwood House Care Home
Thank you for your lovely review. It is a pleasure to continue to support your Mum, she keeps us entertained as much as we entertain her.
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Review from Sue W (Niece of Resident) published on 28 March 2025
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Reply from Jack Newman, Registered Manager at Milkwood House Care Home
Thank you for your kind words and review. It was an honour to support your uncle in the last stages of his life and watching him still be able to do all of his card tricks!
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Review from Victoria S (Daughter of Resident) published on 28 March 2025
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Reply from Jack Newman, Registered Manager at Milkwood House Care Home
Thank you for your lovely review and I am pleased that we have been able to show you the type of home we are! I will make sure I pass on your comments to the team.
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Review from Elaine W (Daughter of Resident) published on 28 March 2025
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Reply from Jack Newman, Registered Manager at Milkwood House Care Home
Thank you for your lovely review, Mum is an absolute pleasure to care for - I will pass on your comments to the team.
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Review from Bill A (Friend of Resident) published on 27 March 2025
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Reply from Jack Newman, Registered Manager at Milkwood House Care Home
Thank you for such a lovely review of our home. We are so pleased that your resident has such a great support network outside of us as carers and it is a pleasure to work with you all.
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Review from Kate B (Daughter of Resident) published on 4 March 2025
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Reply from Jack Newman, Registered Manager at Milkwood House Care Home
Thank you for your review and compliments. I will pass this onto the staff.
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Review from John N (Son of Resident) published on 9 August 2024
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Reply from Jack Newman, Registered Manager at Milkwood House Care Home
Thank you so much for your lovely review - I will pass on your compliments to the team.
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Review from N R (Daughter of Resident) published on 8 August 2024
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Reply from Jack Newman, Registered Manager at Milkwood House Care Home
Thank you for your review. Your Dad keeps us entertained day in and day out and it is a pleasure to support him.
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Review from J S (Daughter of Resident) published on 5 August 2024
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Reply from Jack Newman, Registered Manager at Milkwood House Care Home
Thank you for your lovely review, we are over the moon that we are able to get Mum out and about more often!
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Review from Nigel G (Son of Resident) published on 5 August 2024
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Reply from Jack Newman, Registered Manager at Milkwood House Care Home
Thank you for your review! We always like our residents to have their own things to make it feel homely and look forward to seeing this for Dad.
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Review from E N (Daughter of Resident) published on 16 April 2024
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Review from Trisha C (Daughter of Resident) published on 17 January 2024
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Reply from Jack Newman, Registered Manager at Milkwood House Care Home
Thank you for such a kind review. Your Dad is often thought of and missed by us all.
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Review from Shirley R (Daughter of Resident) published on 17 January 2024
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Reply from Jack Newman, Registered Manager at Milkwood House Care Home
Your Father is very much missed by all of our staff and residents at Milkwood. I am so pleased that we were able to give you and your Father such a positive experience in a care home.
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Review from C D (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card •
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Reply from Jack Newman, Registered Manager at Milkwood House Care Home
Thank you so much for your lovely review. Mum is very much missed by us all at Milkwood, it was our pleasure to have supported you, your sister and Dad during this time and to host a farewell for your mum.
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Review from Mark A (Son of Resident) published on 5 June 2023
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Reply from Jack Newman, Registered Manager at Milkwood House Care Home
Thank you for your review, it was an absolute pleasure to have supported your Mum and your family, we miss her and you all terribly but have some great memories of a wonderful lady!
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Review from Elizabeth P (Daughter of Resident) published on 17 May 2023
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Reply from Jack Newman, Registered Manager at Milkwood House Care Home
Thank you for such a wonderful review. We are so pleased with how Mum has settled in and only too happy to spend time with our relatives as well!
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The Review Score of 9.8 (9.801) out of 10 for Milkwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.801 for Milkwood House Care Home is calculated as follows: ( (192 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 236 Ratings = 4.801
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Milkwood House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Apr 2018
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Job Title: Registered Manager
Joined: 2018
I started working at Milkwood House after spending some time as a visitor to my grandparents here.
I started as a carer in 2018 and took over as Manager in 2021.
I have completed my NVQ Level 5 Leadership and Management in Adult Care as well as an NVQ 2 Dementia Care.