Milkwood House Care Home

Hill Brow, Liss GU33 7PB
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9.8 60 Reviews
  • Milkwood House Care Home, Liss
Milkwood House offers luxury care accommodation for up to 43 people. The house is suitable for wheelchair users and the highly trained staff are experienced with residents who may be suffering from physical impairments or Dementia.

This elegant facility has attractive grounds and a homely environment, with the choice of two large communal lounges and dining areas, allowing residents to achieve a calm and relaxing lifestyle.

At Milkwood House, residents enjoy an effective level of care, whilst having regular local outings and entertainment to enjoy, with TV point in all rooms and pets accommodated where possible.

Milkwood House is regulated by the Care Quality Commission (CQC), and its last inspection was 22 January 2018.

The home is at this time waiting for its next visit from CQC which will update the date on their website, however the CQC has been in contact with the home to check in and ensure they are meeting CQC requirements through:

PIR* – November 2021
PIR – November 2022
Teams conference – June 2023
PIR – November 2023
PIR – March 2024

*A PIR is short for “provider information return”, this is a 7 hour survey completed by the home outlining how they are providing safe, effective, responsive, caring and well-led services.

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Care Provided by Milkwood House Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jack Newman (Registered Manager)
  • Admission Criteria
    • Subject to pre-assessment
    • Ages 18+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Milkwood House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,425 – £1,525
    • Self-Funded Residential Dementia Care £1,425 – £1,525
    • RESPITE Self-Funded Residential Care £1,425 – £1,525
    • RESPITE Self-Funded Residential Dementia Care £1,425 – £1,525

  • Fees are agreed upon the assessment of the individual and their care and support requirements. Fees exclude sundry expenses such as hairdresser, newspapers, toiletries and podiatry.
  • (these prices are only a guideline, please contact Milkwood House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions for visiting at Milkwood House, however, politely request that mealtimes can be avoided.
    Lunch - 12.30pm
    Supper - 5pm


  • Parking

  • Free parking on site in allocated spaces


Milkwood House Care Home Reviews (60)

Total of 60, showing 41-60
9.8

Milkwood House Care Home has a Review Score of 9.8 (9.801) out of 10, based on 20 reviews in the last 2 years. Over all time Milkwood House Care Home has 60 reviews.

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Review from Amy L (Granddaughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Super friendly staff, cannot praise them enough for the care they provide.
They are extremely attentive to my grandmother.
My grandmother seems extremely happy in their care and the attention to keep family updated during the pandemic has been second to none.

Reply from Christine Arnold, Care manager at Milkwood House Care Home

Thank you for your kind words. It has been a difficult time for the care industry and we are so very grateful for all the support received from our residents families and friends.


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Review from Linda W (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time our mother has been in the care home we have found both management and staff to be both helpful and caring. We are also kept up to date with information and can speak to our mum on a regular basis, especially through lockdown.

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Review from David B (Relative of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good standard of care.

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Review from Sue K (Friend of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am the 'local to the home' friend of a resident whose family live in Yorkshire. I was informed by the family my friend was very ill during the lockdown, but on every occasion, I phoned the staff were most happy to update me on her progress. She has recovered thanks in no small part to the care given
to her by the staff. I have always been made most welcome over the past two years by the staff and I am always aware of familiar faces. I was so pleased to receive the latest issue of 'Milky Way' including our update letter indicating the new procedures for visiting.

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Review from S K (Son of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has been resident at Milkwood for 2 and 1/2 years and I have nothing but praise for the staff and home. The staff are dedicated and very caring towards the residents and as a visitor (pre-COVID) you always receive a very warm welcome.
Residents always seem very happy and well cared
for.
The house is very well laid out, quite spacious and always very clean.
The residents have regular activities, entertainment and outings.
The house seemed very well prepared, well in advance and during COVID lockdown.
I have been regularly updated with the situation at the home in general and my mother in particular. I have had my emailed letters printed for her and regular video calls with her.
The term "home" is very apt and I have no hesitation recommending Milkwood for your loved ones.

Reply from Grant Douglas, Operations Director at Milkwood House Care Home

Thank you for your review on Milkwood House; I will pass your lovely comments to the staff team.


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Review from Diane W (Granddaughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was placed here as an emergency placement. We couldn’t have wished for a better care home, my nan was shown nothing but care and compassion from all the staff from the housekeepers all the way up to the managers. Would definitely recommend this care home.

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Review from S H (Niece of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, always happy to talk and take the time to reassure the residents (and visitors), there is a genuine relaxed atmosphere. Varied and stimulating activities are regularly provided for the residents along with fresh, home-cooked meals. I viewed several care homes before selecting
Milkwood and discovered several of them buy in 'pre-made aeroplane-style' meals. So discovering Milkwood cooked wholesome meals in their kitchen was a real bonus. The most important fact is that Milkwood has been my Uncle's home for over 5 years and he is happy, content and well cared for.

Reply from Christine Arnold, Care manager at Milkwood House Care Home

Thank you so much for your comments and your lovely review.


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Review from Jane B (Daughter of Resident) published on 4 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Milkwood for six years until she passed away in August. During that time I cannot fault the care she received. She had a lovely room which was bright and always spotlessly clean. The staff were helpful and friendly. Management were always accessible and organised plenty of activities
and outings. The whole atmosphere of the home was relaxed and happy. The food was plentiful and very good but above all, Mum was treated with dignity and her needs were met with care, understanding, patience and good humour. I would recommend Milkwood to anyone looking for the best of care for their loved one.

Reply from Grant Douglas, Operations Director at Milkwood House Care Home

Thank you for the lovely review of Milkwood House, I will pass this onto our Team.


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Review from Gillian H (Daughter of Resident) published on 17 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Milkwood for seven months, during which time the staff there dealt with her severe Alzheimer's with kindness and compassion. All of the staff were very professional and looked after mum with patience and good humour. Her room was nice and spacious, the residents' areas were welcoming
and comfortable. I felt that she was treated with dignity and respect during this very difficult time of her life. The staff were also very kind to my father when he came to visit.

Reply from Cris Arnold, Care manager at Milkwood House Care Home

Thank you for your lovely comments and kind words.


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Review from Gladys H (Wife of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to Milkwood House Care Home for safe care as he suffers from Alzheimer's disease. His welcome on his first day was very welcoming. He appeared to settle fairly well initially, then more settled and I was able to settle after a few weeks after the ability to be able to discuss
his on-going care. His care was maintained at a good standard. In his latter weeks it was obvious he was very unwell and received end of life care, this was of a very good standard. From the holistic care approach including district nurses, Gp's and spiritually the local minister from Liss. This for me was very comforting overall. Thank you.

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Review from Mark F (Son of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff and manager enough for the care they gave to my father. He had vascular dementia and was treated with the love and care that family would give, but also with the most professional medical care and in a completely secure environment that we could not give him at home. During
his last days, the staff and the manager provided the most incredible care and helped ease his pain. Thank you!

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Review from C W (Niece of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The response time to the doorbell was swift. We were able to walk through the home to find our resident. There were sufficient chairs and space for us to socialise well. We are provided with everything we requested coffee, glasses and biscuits. Staff are always helpful and obliging.

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Review from Kim R (Daughter of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After much searching for a suitable home for my mother, I stumbled across Milkwood House. The staff were very friendly and welcoming and patients/residents seemed to adore the manager - she had time for everyone and patience.

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Review from Charles N (Son of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife, daughter and I have been visiting my Dad daily while we have stayed in Petersfield with my Mum (we all live overseas). We have all been impressed by the standard of care which you afford to my Dad and from what I have observed, to other residents as well. Thank you so much for what you are
doing.

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Review from L M (Power of Attorney of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given by the staff is amazing.
They are always on hand and are never too busy to stop and talk to/reassure residents.
Everyone is very caring.
The activities are varied and the resident I am responsible for really enjoys them and talks about them - they stimulate her.
Management has gone
out of their way to get her room exactly how she wants it and to arrange one-to-one outings.

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Review from Ron W (Stepson of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The whole service and care is first class. No complaints what so ever. Highly recommended.

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Review from L M (Daughter of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Milkwood House is always welcoming. The staff are always friendly and seem to genuinely care for the residents. I've only had experience of one other care home that one was appalling so to find this is great.

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Review from William N (Husband of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the staff very friendly and helpful and always in good spirits.

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Review from Elizabeth H (Daughter-in-law of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home only looked after my mother-in-law for 3 weeks before she sadly passed away. Those 3 weeks meant the world to me because I knew she was safe and being looked after properly. We only wish that we had placed her here back in April, where maybe with their amazing activities schedule and
amazing staff, they would have given us more happy memories.


These people truly care.


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Review from JM (Resident) assisted by family/friend published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for 9 months now and am happy and well looked after, warm and well fed. The staff are all friendly and helpful.

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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Milkwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.801 for Milkwood House Care Home is calculated as follows: ( (192 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 236 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Milkwood House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Jack Newman

Job Title: Registered Manager

Joined: 2018

I started working at Milkwood House after spending some time as a visitor to my grandparents here.


I started as a carer in 2018 and took over as Manager in 2021.


I have completed my NVQ Level 5 Leadership and Management in Adult Care as well as an NVQ 2 Dementia Care.