Moorland House

20 Barton Court Avenue, Barton on Sea, New Milton BH25 7HF
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9.6 35 Reviews
  • Moorland House, New Milton
Moorland House is situated in the scenic Barton-on-Sea, where a team of professional carers specialise in looking after the well-being, health and lifestyles of services users.

All of the accommodation's 23 rooms are en-suite and Moorland House has benefitted from complete refurbishment to achieve modern care standards throughout all elements of the service.

Staff value the independence of residents and maintain a flexible activities programme to suit hobbies and interests, as well as catering for specific dietary requirements.

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Care Provided by Moorland House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Wallace (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Moorland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,100
    • Self-Funded Residential Dementia Care £950 – £1,100
    • RESPITE Self-Funded Residential Care £950 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,100

  • In addition to the 24-hour personal care, Moorland House provides the following services included in the fees:
    •   Full board and lodging
    •   All meals
    •   Beverages (tea, coffee, Horlicks, drinking chocolate) and fruit juices are provided at regular intervals and as requested.
    •   All heating and lighting
    •   A full personal laundry service (excluding dry cleaning)
    •   Entertainment
    Exclusions for which additional charges may be made are:
    •   Newspapers and magazines
    •   Transport, e.g. taxis
    Additional services for which charges are made by the individual practitioners are:
    •   Chiropody / foot health treatment
    •   Optician (free eye testing)
    •   Dentist
    •   Hairdressing
  • (these prices are only a guideline, please contact Moorland House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Moorland House Welcomes Visitors at any time suitable to the visiting party. There is no specific times of visiting Hours.


  • Parking

  • Free car parking is available on site


Moorland House Reviews (35)

Total of 35, showing 1-20
9.6

Moorland House has a Review Score of 9.6 (9.595) out of 10, based on 10 reviews in the last 2 years. Over all time Moorland House has 35 reviews.

Overall Experience

  • 26
  • 8
  • 0
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  • 1

Date Published

35
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25

Review from J S (Friend of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely impressed with the staff's attitude to the residents. Treated with empathy and dignity. The cleaning is very impressive, chairs cleaned, floors washed, which is a daily occurrence. Most importantly, there was also fun!

Reply from Lisa Wallace, Manager at Moorland House

Thank you for such kind words, we're pleased you enjoyed your visit, we look forward to welcoming you again.


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Review from Ken B (Son of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very glad that Mum is a resident in Moorland House. The staff are very caring and it's run by a wonderful director who goes above and beyond to make the residents happy and cared for. She organised activities most days to keep Mum happy, singing, playing games and favourite visits from the animals.
A hairdresser pays regular visits. Also has her nails painted. She has a cosy room with her personal things. Food is excellent. I am delighted that Mum is well looked after.

Reply from Lisa Wallace, Manager at Moorland House

Thank you for taking the time to review us and giving your feedback. We are pleased that Mum is a part of the Moorland House family, it's our absolute pleasure to support you all on this journey.


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Review from Robin B (Husband of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Moorland House Care Home to be very warm and comfortable and is made up of two lounges and a dining room for patients, the bedrooms are very nice with a toilet and washing facilities, wardrobes and dressing table and a comfortable bed. The food also is very good. They have a good-sized garden
where in the summer on warm days, patients can sit outside. I am very pleased that my wife is being looked after at Moorland House and she wouldn't be better anywhere else.

Reply from Lisa Wallace, Manager at Moorland House

Thank you for taking the time to review us; we value your thoughts immensely. It's our absolute pleasure to have your wife with us here at Moorland House, we look forward to many more happy times.


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Review from Janet M (Granddaughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Such lovely staff, so patient and so respectful of all the residents, they deserve a medal. The care manager goes above and beyond her job role to inform us of any changes with our nan who is 103. They helped organise our nan's birthday celebrations through COVID regulations and coordinated video call
meetings with all our family. Any requests for extra tea and sweet treats for my nan are always given to Nan without any questions. It's not the most upmarket care home but what it lacks in style it gains in old-value traditional caring and support.

Reply from Lisa Wallace, Manager at Moorland House

Thank you so much for taking the time to review us, Nan is an absolute pleasure to have. We look forward to seeing you again soon.


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Review from L G (Sister of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After moving my brother from another care home, Moorland House was so supportive of us as a family. He settled very quickly due to the support of the special manager and her team of great carers. I always feel very welcome, reassured and supported by the team. The home is such a lovely homely environment.
In the other home, my brother was isolated and never socialised but at Moorlands he comes down for all his meals and sits with his
'mates'. We as a family could not be happier with the care he is receiving.

Reply from Lisa Wallace, Manager at Moorland House

Thank you so much for taking the time to review us, we are so pleased you chose Moorland House to look after your brother - it's been our absolute pleasure to have you all a part of the Moorland House family. We look forward to many more shenanigans in the future.


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Review from S P (Wife of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Moorland House, especially the manager, for making my husband so warmly welcomed, settling him in and being cared for. It was a difficult decision for me to relinquish my role as his carer. The home is a happy place, very clean, with lots of activities. The food is excellent
with a varied menu, all freshly prepared. I really like the open door policy as it makes visiting easy.

Reply from Lisa Wallace, Manager at Moorland House

Thank you for such lovely words, it's our absolute pleasure to help look after your husband, to enable you to return to being a wife foremost and firm friend of Moorland House, here's looking forward to many more years of fun and mischief!


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Review from Ron R (Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely good.

Reply from Lisa Wallace, Manager at Moorland House

Thank you for taking the time to review us, we really appreciate your feedback.


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Review from R L (Daughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff at Moorland to be caring, responsive and happy to discuss anything. Good humour is be found wherever possible. The home remains friendly whilst being immaculately clean. Every staff member is sensitive to the patient’s needs.
They have a lovely team looking after people.

Reply from Lisa Wallace, Manager at Moorland House

Thank you for such kind words and taking the time to review us, we value your feedback immensely.


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Review from Stephen L (Stepson of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Under new ownership with a very caring team, very responsive to the needs of both residents and relatives. The manager is all you could ever wish for in the role. Lots of ongoing improvement initiatives and excellent communication.
This is my second experience of two different care homes for both parents.
I have no hesitation in recommending Moorland House Care Home and the team as they are experts at making sometimes difficult and stressful situations easy and manageable for both residents and relatives alike. Five-star.

Reply from Lisa Wallace, Manager at Moorland House

Dear Stephen,
Thank you so much for such kind words. It's been an absolute pleasure to have you as part of the Moorland House family, I am so pleased to hear that you are happy with the changes and share our vision.


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Review from Lynda B (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for making Mother’s Day lunch special for Mum and me. Your efforts were really appreciated. You sat us in a very sunny place with privacy. The food was beautifully cooked and very tasty.

Reply from Lisa Wallace, Manager at Moorland House

Dear Lynda,
Thank you so much for your lovely words, I am so pleased to hear you enjoyed lunch with Mum. You're most welcome to come again and again.


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Review from Fay J (Daughter of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moorland House was the perfect solution for respite care for mum. We found the care home to be very homely and comfortable. The home is kept extremely clean. We found the staff to be relaxed and calming, which was exactly the approach we needed over mum's fortnight, respite stay.
The staff at Moorland
House have a good understanding of dementia care, which is evident in every interaction.
We have no complaints whatsoever. Mum returned home happy and content.
Thank you.

Reply from Lisa Wallace, Manager at Moorland House

Dear Fay, thank you for taking the time to write such a lovely review. Having your mum stay with us was an absolute pleasure, and we hope to be of service again if you need us in the future!
Take care & Best Wishes.


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Review from Amanda A (Granddaughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team treated my grandmother with such care and respect. She was always dressed well and cared for in the best way. The staff kindly accommodated her needs when she could no longer manage to get upstairs and my grandma always said how lovely and plentiful the food was. Cannot thank them all enough.

Reply from Cherry Funnell, Manager at Moorland House

Dear Amanda, Thank you for taking the time to leave a review. The whole team misses your grandmother, she was a wonderful lady, we also miss seeing you and the family.
Kind regards from Moorland House team.


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Review from T A (Daughter of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moorland House helped us at a very difficult time with Mum, we needed emergency respite care which they provided to start with. We were greeted, Mum, me and my husband, with exceptional understanding and compassion and understanding of our situation by the manager which was such a relief during our
very desperate time.
The patience and caring attitude of the staff helped so much and it became very obvious to us we couldn't cope with her dementia with carers at home anymore.
Anyone who has been in this situation will understand how traumatic this is for the family.
The staff were reassuring and so kind and patient to both us and Mum. The room was large and comfortable with an ensuite and we were able to take Mum's things in such as her TV - all helping her to settle.
We are very grateful for all the help we got and how caring the staff were.
They were proficient at getting medical assistant as and when needed, which meant any treatment that was needed was prompt and any issue dealt with.

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Review from P K (Son-in-law of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Moorland House has recently been sold and is under new ownership. We were very happy with the care my father-in-law received, but as he, unfortunately, died just as the new owner took over we can't say the same about the way we have been treated since. Having initially agreed to refund fees paid in
advance, we had 5 weeks of extremely poor communications and trying to avoid a refund before having to send details of their obligation under consumer law to finally receive a partial refund.

Reply from Cherry Funnell, Acting Manager at Moorland House

Thank you very much for your recent review regarding your father-in-law's care while he was a resident in Moorland house. We are pleased to hear that you were very happy with the care provided.


As you rightly stated, and as you may appreciate, as a new owner I had to familiarise myself with my new care home and check all the accounts to ensure a satisfactory solution was provided to you. I am sorry it took longer than you expected to be resolved, however, I trust that the matter was settled.


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Review from L V (Friend of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend finds Moorland House very comfortable and friendly.

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Review from M B (Son of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and caring. Rooms and areas kept clean and tidy. Information is passed on to me when the doctor etc has visited.

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Review from Beverley L (Daughter of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently resident and despite her initial reservations and resistance to join in and embrace, she has now settled nicely. This is due entirely to the dedication and patience of the staff who have treated her with dignity and as an individual the whole time. Credit is due to all the staff
at the home for their care and compassion.

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Review from Susan J (Wife of Resident) published on 20 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Moorland House recently after a stay in hospital and what can I say he has never been happier. The quality of care is exemplary, the whole of the staff team are all fantastic, particularly the home manager, office administrator, care coordinator and especially one certain carer
who is extremely professional and compassionate in all that she does. They have all been more than helpful. The food is of a very high quality. My Husband is encouraged to get involved in all the activities on offer, and I must say his social life is better than mine. I would recommend Moorland House to anyone who is looking for a care home.

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Review from sarah B (Granddaughter of Resident) published on 20 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan has recently moved into Moorland House and from the start, we have been treated with the utmost respect.
Nan has settled in really well, which we were worried about how she would settle, as she had dug her heels in and did not want to leave her home, she now calls Moorland House home which is a
huge relief to us as a family.
The staff treat everybody with dignity and respect and have a lot of time for the residents and go out of their way to make all relatives welcome.
The food is always freshly cooked, always looks good, nan said it always tastes nice too.
Management is very friendly and seems to know the residents very well, there is a good rapport between the staff and the residents.
There are activities going on most days, which nan enjoys, she has not once said a bad word about the place, the family as a whole feel so glad we have found this place.

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Review from Dorothy P (Resident) assisted by family/friend published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and very helpful. Staff are pleasant and help you with anything you want. There is always someone to talk to. I love sitting in the gardens in the summer. I wish they would take us out to the shops or garden centres sometimes. I would like more singers please.

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Current Review Score: 9.6 (9.595)

Overview of Review Score

The Review Score of 9.6 (9.595) out of 10 for Moorland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.595 for Moorland House is calculated as follows: ( (75 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 116 Ratings = 4.595

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moorland House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Lisa Wallace

Job Title: Registered Manger

Joined: 2023

I came to Moorland House 6th February 2023


I started my career in adult social care back in 2000 working at a local nursing home starting off in the kitchen as the weekend tea girl, from then on it became obvious to me that I had found my calling in life.
I quickly transferred across to the caring side of things and never looked back. I have worked my way up to registered manager having completed my Diploma in health on social care level 5 in 2016.


I enjoy spending time with our residents and their families, getting to know them on a one to one basis, helping them integrate into care home life, believe it or not - it can be really fun! but also helping them navigate any trials and tribulations they maybe facing.


We at Moorland House are more than just a care home, we are family.


Frequently Asked Questions about Moorland House

What types of Care is Moorland House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Moorland House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Moorland House have?

There are 23 Single Rooms.

What are the Facilities & Services at Moorland House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Moorland House to the centre of New Milton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.