Oaklands

216 Stakes Hill Road, Waterlooville PO7 5UJ
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7.9 27 Reviews
  • Oaklands, Waterlooville
Oaklands Care Home was first set-up in 1983 and has been under the present ownership since January 1988. Oaklands was for many years a farmhouse and the original building dates back about 200 years.

A large purpose-built extension was added in 1990 and the adjacent house was acquired in June 2005 which is now joined to the main home. It provides a further two spacious single rooms with en-suite facilities. A further extension was added to the home in mid-2007 with the addition of extensive communal spaces and an upgrade to existing facilities taking place at the same time. Upgrading of rooms is an ongoing process, the new salon/bathroom has recently opened, offering a personal experience to service users.

The home has an attractive garden space at the rear and most of the ground-floor rooms have their own patio doors leading onto small personalised garden areas. The enclosed garden area at the rear is often used during the summer months for parties and celebrations. Residents and their families can spend time together in the garden when visiting if they so wish.

The home has a large central lounge for residents and their guests to use. There is a spacious dining room although residents may prefer to take meals in their rooms.

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Care Provided by Oaklands

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Owner
  • Oaklands Residential Care Ltd
  • Person in charge
  • Georgina Gibbs (Manager)
  • Admission Criteria
    • All potential clients are assessed in exactly the same way irrespective of who is making the placement
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Oaklands Reviews (27)

Total of 27, showing 1-20
7.9

Oaklands has a Review Score of 7.9 (7.911) out of 10, based on 1 reviews in the last 2 years. Over all time Oaklands has 27 reviews.

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Review from J C (Stepdaughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather was well cared for during his 2 week respite stay. The manager managed her team of staff well, and was friendly and professional. The staff were attentive, kind, and caring towards my stepfather, and he felt safe at Oaklands. All our requests were helpfully responded to. My stepfather
enjoyed his meals the staff provided and said that they regularly spoke to him and asked if there was anything he needed. There was no limit to family visiting.

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Review from P H (Son of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away in your care on January 12th, and while this was not wholly unexpected, it was obviously still a shock. From the first call, at 06:30 to the last at 19:00, we received great care. He was cared for with great dignity; we were able to get to see him and really could not have asked
for more.
He first went into the home in 2016 after our mother passed away and has slowly deteriorated due to his Dementia but throughout, despite all the changes and the pandemic, the care has been superb - a big thank you to all the staff, without you all I think we would have had a much tougher time in his final year's.
Thank you.

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Review from Linda S (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely dreadful place from start to finish.
Too much to write but end of life care was disgusting. We asked to be notified at any time of day or night so we could be with our mother/grandmother.
Apparently, her life was ending at 3 AM she passed at 5 AM and they called us at 9.41 AM!
Do not
place your loved ones in their care. They should be ashamed of themselves.

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Review from Bill F (Husband of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was admitted to Oaklands Care Home, Waterlooville, Hants on the 18th of October 2022 for respite care. Care manager and staff give good service and care to all their patients. Oaklands is a very pleasant, comfortable, clean and tidy place. They make patients feel welcome and show very good care
to their residents.

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Review from Alan A (Husband of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was designated as an emergency care practitioner but this has never come about. Why when visiting my wife it can't be done in her room instead of being cordoned off in a corner of the lounge, I think restrictions are a little over the top. My wife has now been a resident for 15 months and in that
time has been well cared for by a great bunch of carers. General cleanliness in the home is excellent.

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Review from Tina C (Daughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

MY dad first came to Oaklands for respite care in February and now permanent, he has settled well. He was confused and upset at first, but is very happy and likes being in the home now. I would say at the moment he's the best I have seen him for a long time. His health seems good he's lost a bit of
weight which is good and he's happy. He is well cared for by staff they are always friendly and helpful and likes to joke around with Dad. The home is pleasant and clean. Staff encourage Dad to come out of his room which is good.

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Review from Karen B (Daughter of Resident) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed here for a few weeks for respite care. I was impressed with the welcoming attitude of the manager and team, and ongoing communication was very good. My mother was comfortable, and well looked after, so thank you.

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Review from George C (Respite Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management went that extra mile to ensure everything needed was supplied and nothing seemed too much trouble.

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Review from Michael B (Son of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

While mum was at Oaklands, we as a family felt she was always safe, happy and well cared for. All of the carers and support staff gave exceptional care and consideration to all of her needs. They also were very friendly and obliging to us. Full credit to them. Although all of the managers have been
fully supportive and engaging, have found it a little unsettling to have as many changes to home manager in such a short time.

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Review from Carole D (Daughter of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad went to Oaklands and was there for almost six months. The staff was very kind and helpful. He was a real character and got on with everyone. He did not know where he was most of the time but the staff helped him understand. all the time Dad was there, he seemed happy enough, apart from his dementia.
Thank you to all at Oaklands.

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Review from June W (Daughter of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As I live abroad I telephone frequently. The staff are very kind and give me the latest news on mum. Recently she celebrated her birthday, a good spread, birthday cake and outside entertainment was provided. My mum and other residents enjoyed the party although mums health has deteriorated the staff
are attentive and caring.

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Review from M O (Son of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff understand my mum very well, are both sympathetic and responsive to her support needs, treating her with dignity and care at all times. Oaklands home itself is always bright and clean, the food is of an excellent standard and my mum has been very happy in the 3 years she has been here.
Communication is also very good indeed and the staff ring me personally if there is anything they think I need to know. Their overall service standard is excellent. I have no complaints.

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Review from Tracy O (Daughter of Resident) published on 18 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been at Oaklands for nearly three years now. The care he has received is of a good standard and delivered by the most amazing group of carers he could possibly wish for. In his words the girls are lovely and they look after me very well, I couldn't ask for any better. Keep up the excellent work
for the lovely group of residents.

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Review from J C (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad settled very quickly into Oaklands and I believe this was down to the friendliness and helpfulness of the staff. He enjoys the meals and the dining room and lounge are of a nice size, not cramped and not too big that it is like a hospital. The fact that it is a converted house is a positive as
it is more like home for the residents.

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Review from Arthur Laurie T (Husband of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy for the care provided for my wife. The home is clean, efficient and caring to all residents. They are helpful and cordial to family, friends etc.

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Review from Colin J (Son of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Oaklands is kept clean and tidy with ongoing maintenance. Always seeking to improve facilities. Care and food is always of a good standard. Staff are friendly and helpful, always keen to please. They have to deal with difficult situations and show great patience.

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Review from Lance M (Son of Resident) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in Oaklands for almost a year when she passed away in July 2017. In that time, she was looked after extremely well with understanding by friendly and dedicated staff. The food was excellent.

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Review from Susan H (Daughter of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful homely place, very friendly. The staff go above board in making the residents happy and content. Food is delicious and nutritious. Lots of entertainment, beautiful well kept garden. Stands out from other care homes and I would highly recommend to anyone looking for a place for a relative.

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Review from Sue C (Daughter of Resident) published on 11 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had previous experience of care homes and I would rate this one very highly indeed. They are a very caring environment and interact really well with the residents. There is always a good staff presence and they are always interacting with the residents.
The home is welcoming, clean and a good
place to visit. My dad's face lights up when staff come to him which for me is a wonderful testament to how happy he is there.

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Review from June F (Sister of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention that is given to my brother is marvellous. He is treated exactly how I would expect him to be if he were still home with me. We recently had the pleasure of attending the home annual hog roast. 10/10 to the management and carers for putting on such a lovely event.

Reply from DENISE VIVIERS, Care Manager at Oaklands

It remains an honour to care for our residents.


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Current Review Score: 7.9 (7.911)

Overview of Review Score

The Review Score of 7.9 (7.911) out of 10 for Oaklands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Oaklands is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.161 Points relating to the number of positive Reviews for Oaklands is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 1 Positive Reviews ÷ 6.2 = 0.161

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Oaklands

What types of Care is Oaklands registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oaklands provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Oaklands have?

There are 21 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Oaklands?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oaklands to the centre of Waterlooville?

1.0 mile(s) as the crow flies, distance by road may be significantly further.