Oak Tree Lodge

114 Lyndhurst Road, Ashurst, Southampton SO40 7AU
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10 47 Reviews
  • Oak Tree Lodge, Southampton
Oak Tree Lodge is a residential care home, situated on the edge of the New Forest. It makes the most of a beautiful location in order to help people achieve a comfortable and satisfying retirement.

The home is within walking distance of shops and other amenities. Ashurst station, with frequent trains into Southampton, Bournemouth, London and other large cities in the South, is a five minute walk away.

A professional team aim to provide the very best facilities and care for all people living in the home. The dedication and devotion of highly-trained staff has established their reputation as an friendly and caring home.

Oak Tree Lodge is a lovely, modern and tastefully decorated care home. It is registered with the Care Quality Commission to accommodate 19 residents in 18 bedrooms, all fitted with a nurse call system. Most rooms have en-suite facilities, whilst two assisted bathrooms and an assisted shower are available for those who need it.

Residents can relax in bright, spacious and comfortable lounges, a large conservatory or quiet sitting room. A charming landscaped garden is perfect for enjoying the fresh air and beautiful, scenic surroundings.

The appetising, tasty and nutritious menu at Oak Tree Lodge provides residents with a healthy and varied diet. Specific dietary requirements and residents’ preferences are catered for. Meals are served in a well-appointed dining room and residents can also dine in their own rooms if they wish.

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Care Provided by Oak Tree Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kate Biddlecombe (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Oak Tree Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,650 – £1,750
    • Self-Funded Residential Dementia Care £1,650 – £1,750
    • RESPITE Self-Funded Residential Care £1,650 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,750
  • (these prices are only a guideline, please contact Oak Tree Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Oak Tree Lodge Reviews (47)

Total of 47, showing 1-20
10

Oak Tree Lodge has a Review Score of 10 (9.958) out of 10, based on 10 reviews in the last 2 years. Over all time Oak Tree Lodge has 47 reviews.

Overall Experience

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Review from Nick C (Friend of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited the wife of a friend here on a couple of occasions and I am always impressed by the attentiveness of the staff, what is going on in the home and how happy all the residents look.
From speaking to my friend, he confirms that his wife is not just cared for, but loved by the staff. The
attitude displayed is that this is one big family and that the care doesn't stop at the exit, but that it extends to the families at home as well.

Reply from Kate Biddlecombe, Home manager at Oak Tree Lodge

Thank you for this review. Oak tree Lodge really is just one big family, and that does include all of the relatives and friends of our residents.


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Review from Paula S (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Oak Tree Lodge since October 2022. She was originally placed in a different care home, under the discharge to assess process, but I found it necessary to look for somewhere else for her to live, as she was being neglected and left alone for many hours in the NHS provided
home. Oak Tree Lodge was recommended to me by a friend whose mum was a resident. I went for a visit, and met with the manager and her assistant, who were both lovely and welcoming, and very understanding of my situation. Luckily for me and my mum, a place became available not long afterwards, and I was able to move mum there. All the staff are wonderful and attentive, and are able to deal with my mums complex needs. They have lots of activities, that they try to get mum involved with, and they go out of their way to make sure mum has the foods she likes. Although mum isn't always easy, they treat her like she is part of their family, and I no longer have to worry about her care.

Reply from Kate Biddlecombe, Home manager at Oak Tree Lodge

Thank you for this wonderful review.Your mum is a part of our family, as are you and your dad. Caring for her is such a privilege, she is very much loved by all the staff at Oak Tree.


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Review from Ruth J (Wife of Resident) published on 21 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well looked after and the staff are very kind and patient, not only to my husband but also very kind to me. I am very welcome to join them for meals and also I am given lifts home after visiting.

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Review from H E (Grandson of Resident) published on 21 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan was very well looked after here. She settled in well and loved all the staff.
The activities person managed to bring her out of her shell and get involved. She was loved, safe and happy in her final years. And that's all we wanted.

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Review from Lucy A (Friend of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been blown away by the care and attention for my neighbour and friend at the care home. Having visited other homes in the past, this one feels more like a family than any other. From the individual care, to the cleanliness and group activities, all the staff and management team seem to genuinely
care about each of their residents personally. They take time to know and understand the residents, their likes and dislikes, their family and friends. And the activities which are then organised are so thoughtful to the residents wants and needs. The decision to move into a home is never an easy one but this home is such a safe, warm, welcoming environment and I'm incredibly grateful to the staff and management team.

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Review from Clare G (Friend of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting a resident. As always, Oak Tree Lodge is a hugely welcoming place. There have been some internal and external decorations since my last visit, which are excellent. The interior, especially, feels like an up-market hotel! The staff were all friendly and smiling, and whilst I was visiting, there
was some entertainment being provided, which was also extremely good, with many of the residents singing or nodding along. Everywhere is clear, and there is always someone on hand to answer any queries. Highly recommended.

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Review from S B (Daughter-in-law of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is here, and we could not be happier with our choice.
The manager and her team ensure that everyone (from what we see) is happy, comfortable and wants for nothing. Christmas was fabulous; we were made so welcome, and the activities they planned were perfect for the people living there.
Food is good and plentiful; we can eat with my mother-in-law as and when we would like.
We have no concerns at all, but the manager welcomes any comments to help her improve what they do.

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Review from Rozie L (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be more pleased with the care my father receives at Oak Tree Lodge, Ashurst. The carers, admin staff, activities team, kitchen staff, cleaners and handyman are all extremely friendly approachable people, and nothing is too much trouble for them. They all engage with residents and visitors.
The home is a credit to the manager and her staff. The rooms are neat and tidy with
ensuites. The home is very clean and tastefully decorated. There is a lovely, bright conservatory for the residents to sit in and enjoy. The garden has been refurbished and looks so nice; there are tables and chairs to encourage the residents to sit outside. My father has settled in so well, and he is happy where he is. He feels safe and well looked after. He especially enjoys his trips to the local shop to get his paper and a visit to the local pub.

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Review from Linda K (Daughter of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is happy and well looked after here. The staff are wonderful, kind and compassionate. The home is beautifully decorated and just like a home, not even a home-from-home! Staff aim to make this like one big family, and they succeed. You can speak to the management team at any time, and they are
welcoming and honest. Very open with us. The current management team are so effective and lovely.

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Review from Len W (Grandson of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredibly professional and compassionate during our nan's final days from the start of providing care for her to the end. All staff were exemplary in the way they treated her with dignity. Thank you.

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Review from Scott F (Grandson of Resident) published on 19 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, myself and family are very impressed with the service and attention shown to my nan (or 'nanny'), who spent her last 3-4 months as a resident with Oak Tree Lodge.
Anyone who has had a family member with Alzheimer's or Dementia will know how hard life becomes to not only see the rapid deterioration
of their character/physical ability, but also the increase and intensity of their care and comfort (both mentally and physically).
Oak Tree Lodge and its staff never fell short of good practice and professional, friendly care when it comes to its residents. We always left our visit safe in the knowledge that our nan was not only in a secure home but in the company of its warming staff.
Would not hesitate to recommend them to anyone in need of their services, and remains grateful for all they have done for our family.

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Review from Clive J (Son of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great care home. I am very happy with our choice. The staff are great, and the manager has been very helpful. My step mother really enjoyed her time there and was well cared for. My dad also visited each week and was always welcomed by the friendly staff and really enjoyed the entertainment and food
at the Oak Tree. Thank you.

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Review from T E (Son-in-law of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is so loved and well cared for here. There is nothing that is too much trouble. Living the best years of her life. All staff, and particularly the management team, are amazing. As a family, we are so happy. Loads to do and great activities.

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Review from Lisa L (Daughter-in-law of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A totally empathetic and caring environment where you can feel safe in the knowledge your loved ones are being cared for and well looked after. The staff are extremely friendly, helpful and dedicated to their jobs and looking after with compassion, my father in law and all residents.
The activities
and organisation of birthday and anniversary celebrations are amazing, thoughtful and wonderfully arranged and catered for.
Thank you for everything you all do.

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Review from L C (Daughter of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Tree Lodge cared for my mum for three years until she passed away there peacefully in November 2021. The care she received at Oak Tree Lodge was second to none, the manager and the care team were so attentive, knowledgeable and hard working. Nothing was ever too much trouble for them both in regards
to Mum and to us, particularly during the very trying times we’ve all endured due to a pandemic. They did their best to accommodate safe visits as soon as they were allowed to do so.
When Mum deteriorated and became end of life, the staff ensured she was as comfortable as could be, keeping us informed of all changes and directions given by the GP etc. They were so kind, caring and supportive to us as a family, and the care team knew exactly how to look after Mum in her final days. When Mum passed away, they all knew what they needed to do and did so efficiently and with empathy.
They really do have genuine respect and fondness for all of the residents, treating everyone with dignity always.

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Review from Paul G (Son of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Dad was moved to Oaktree Lodge in early October, he has gone from strength to strength with the care, entertainment and personal attention he has received. The staff and management go above and beyond to look after my Dad as if he were there own Dad. I cannot thank them enough for what they
have done for my Dad, would highly recommend.

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Review from Jean L (Wife of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband came into Oak Tree Lodge I have been so happy with everything at the home. They are amazing and I couldn’t wish for my husband to be in a better place. They are so attentive and keep me informed of any issues that may occur. I cannot wait until I am able to visit and join in everything
that happens and be part of the home.

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Review from Richard L (Son of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot begin to express what a wonderful care home Oak Tree Lodge Care Home is. They have cares for my Father as if he was their own parent and considered his needs far beyond what I would even hope for. The entire team feel like one big family and I could not be happier with the treatment and care
he receives. Wish I could give them all a big hug and say thank you.

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Review from Julie G (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Oak Tree Lodge Care Home highly enough, the management and staff are exceptional and treat my Dad as if he were their own Dad, which is exactly what you want from a care home. They go above and beyond to make everyday personal to him and have even gone to some extraordinary lengths
to decorate Dads room with everything he loves. They also make us feel like we are part of the family, are so accessible and keep us extremely well informed of every aspect of his care. I can certainly rest at night knowing how well cared for my Dad is and couldn’t be happier with every aspect of care they provide.

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Review from Cheryl T (Daughter of Resident) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Sister, Brother and I would like to say how caring, kind and thoughtful the staff were to our Mum who came to Oak Tree Lodge in July 2020.
Mum sadly passed away in October but you made her final days as comfortable as was possible in the circumstances with Covid and with all the visiting restrictions.
We can see how everyone is so dedicated to looking after and giving and going beyond what is needed.
I would therefore like to thank all the staff for their kindness and support at what is a very sad and difficult time. Thank you.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Oak Tree Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Oak Tree Lodge is calculated as follows: ( (114 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 118 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oak Tree Lodge is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

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Kate Biddlecombe

Job Title: Manager

Oak Tree Lodge is owned by Carewise Homes Group and is run by Care Manager, Mrs Kate Biddlecombe. Kate started her career as a midwife and specialised in community midwifery care, antenatal education and home births. After raising her children Kate returned to work but switched to elderly care, primarily working with dementia patients. Kate has been with Oak Tree Lodge for six years and worked from senior carer to deputy manager and now manager. Kate has gained her NVQ level 5 in Health and Social Care and holds qualifications in end-of-life care, dementia care and safeguarding as well as others.


Attentive and compassionate carers are available twenty-four hours a day. The high staff-to-resident ratio enables us to provide companionship and stimulation, as well as tending to your physical needs.


In addition to the Care staff, Oak Tree Lodge Care Home employs expert cooks, domestic staff, catering and kitchen assistants and a maintenance person.


In addition to the Care staff, Oak Tree Lodge Care Home employs expert cooks, domestic staff, catering and kitchen assistants and a maintenance person.


Frequently Asked Questions about Oak Tree Lodge

What types of Care is Oak Tree Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oak Tree Lodge provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Oak Tree Lodge have?

There are 19 Single Rooms.

What are the Facilities & Services at Oak Tree Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oak Tree Lodge to the centre of Southampton?

5.2 mile(s) as the crow flies, distance by road may be significantly further.