Oak Tree Lodge

114 Lyndhurst Road, Ashurst, Southampton SO40 7AU
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10 47 Reviews
  • Oak Tree Lodge, Southampton
Oak Tree Lodge is a residential care home, situated on the edge of the New Forest. It makes the most of a beautiful location in order to help people achieve a comfortable and satisfying retirement.

The home is within walking distance of shops and other amenities. Ashurst station, with frequent trains into Southampton, Bournemouth, London and other large cities in the South, is a five minute walk away.

A professional team aim to provide the very best facilities and care for all people living in the home. The dedication and devotion of highly-trained staff has established their reputation as an friendly and caring home.

Oak Tree Lodge is a lovely, modern and tastefully decorated care home. It is registered with the Care Quality Commission to accommodate 19 residents in 18 bedrooms, all fitted with a nurse call system. Most rooms have en-suite facilities, whilst two assisted bathrooms and an assisted shower are available for those who need it.

Residents can relax in bright, spacious and comfortable lounges, a large conservatory or quiet sitting room. A charming landscaped garden is perfect for enjoying the fresh air and beautiful, scenic surroundings.

The appetising, tasty and nutritious menu at Oak Tree Lodge provides residents with a healthy and varied diet. Specific dietary requirements and residents’ preferences are catered for. Meals are served in a well-appointed dining room and residents can also dine in their own rooms if they wish.

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Care Provided by Oak Tree Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kate Biddlecombe (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Oak Tree Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,650 – £1,750
    • Self-Funded Residential Dementia Care £1,650 – £1,750
    • RESPITE Self-Funded Residential Care £1,650 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,750
  • (these prices are only a guideline, please contact Oak Tree Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Oak Tree Lodge Reviews (47)

Total of 47, showing 21-40
10

Oak Tree Lodge has a Review Score of 10 (9.958) out of 10, based on 10 reviews in the last 2 years. Over all time Oak Tree Lodge has 47 reviews.

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Review from Rachael E (Granddaughter of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Oaktree are incredible. They looked after my grandmother for 8-years before she recently passed away from old age. They treated her with dignity and loved her, which made our whole family extremely grateful.

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Review from A J (Granddaughter of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Tree Lodge has given exceptional care to our grandmother. The staff are wonderful and have treated her like their family. Great thought goes into the daily activities which include music, art and cooking - for someone with dementia these have been incredibly important to Nana. Thank you for looking
after her so beautifully in her final years.

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Review from Korine B (Granddaughter of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been at this care home now for over 8-years. The current management is amazing. They really care about the residents and treat them like their own family. There are great daily activities with lots of music which the residents love. I know that my nan is looked after, and I am provided constant
updates about her care.
I would highly recommend this home.

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Review from N M (Daughter of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Tree is a small care home. We are delighted with the level of care our Mum receives. Everyone is kind, compassionate and empathetic, they always have time to listen to us as well as our Mum. During this challenging time (Coronavirus) we are pleased that our Mum is so well cared for in such a safe,
caring environment. We have regular social media photo updates and can contact at any time, which is so important and reassuring.

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Review from Jenny G (Daughter of Resident) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum required full-time care. Social recommended several homes but we knew Mum would not have been happy in any. As she was self-funding, we wanted her to have the best. On walking into Oak Tree Lodge, we knew this was the one, it was home from home. The bedroom she had is the one in the photo, very
similar to her own. Our tour was very thorough and everything was explained i.e. care/entertainment etc. Food was lovely home-cooked and we were offered refreshments each time we visited. Mum loved the carers as if they were family, it was so comforting to see the care she had. She was checked upon every 2-3 hours and turned each time to make her comfortable. She was also turned through the night as my Husband and Brother witnessed as they were bedside for the last week. Expensive?? Maybe but a 5-star hotel B&B without the care received here would cost more. All Staff were so loving so caring so professional. Mum passed away at 99 having been there for 6 months.
Thank you staff.

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Review from Samantha W (Granddaughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents are well fed and well looked after. The staff are friendly and genuine. They do a better job than I could at home.

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Review from L H (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a small friendly care home working with the residents best interests at heart. Like all care facilities, you are never going to find the 'perfect' place but Oak Tree Lodge comes close for my mother. The staff are always welcoming and chatty and work hard to make the residents stay as comfortable
as they can. The home cooked food is always of a high standard - they have recently had a change of cook, so we hope the quality will be maintained.

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Review from J A S (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Oak Tree Lodge is a well-run home with a family atmosphere. The home and garden are continually being redecorated or upgraded. Staffing: Efficient, caring manager and staff that are well trained, organised and attentive. The catering staff are very good at producing home-cooked meals, making birthday
cakes and various celebration foods and the kitchen is always in good order. First-rate care with medications and keeping the family informed. Joy is also on the agenda at Oak Tree Lodge with weekly in house functions, garden parties/BBQ's in the summer, fancy dress parties with all the seasonal events celebrated. All in all, very very good and gives the service users family peace of mind. Well done to the owners, managers and all the staff.

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Review from Karen B (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the standard of care that our mum receives at Oak Tree Lodge. The staff are professional, caring and compassionate to both mum and ourselves. We highly recommend Oak Tree Lodge Care Home.

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Review from D T (Son of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after at Oak Tree Lodge. The staff are caring and spend time with her and all the residents. Although mym has dementia they involve her in activities and she especially likes music.
They have ensured she has a doll that gives her comfort. The food is excellent and her bedroom
is spacious and always fresh.

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Review from Richard B (Son-in-law of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Tree Lodge is a small, very friendly care home.
The relationship between the staff and residents is outstanding. Nothing is ever too much trouble and all the staff are very professional. Although the building is small, it is very well maintained. I would not hesitate to recommend the home to anyone
wanting real value for money care for an elderly relative or friend.

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Review from Jack W (Son of Resident) published on 25 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and also always smells fresh and clean. All the staff are very attentive and helpful at all times and create a very welcoming atmosphere.

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Review from J A L (Husband of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent loving home.

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Review from S B (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always approachable and kind. There are lots of activities to keep residents entertained if they want to take part. My mother really enjoys the food. It always seems that nothing is too much trouble.

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Review from Jacqueline B (Wife of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a delightful small home with a family atmosphere. The staff are without exception caring and friendly and prepared to go the extra mile and treat every resident with respect. Residents are encouraged to take part in simple activities but only if they wish to do so. Everyone enjoys the man with
the keyboard who plays favourite songs of yesteryear.


Oak Tree Lodge Care Home is a very special place for any elderly person requiring care.


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Review from Martin O (Son of Resident) published on 10 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I previously submitted a review in December 2015 following my mother becoming a resident in January 2015 followed by my father in February 2015. My father passed away in September 2016 and my mother in February 2017. Both my brother and I, including our families, will always be extremely grateful to
all the staff at Oak Tree Lodge for the care and time given to them and for making their final days as comfortable as possible and for the support given to us.

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Review from Gillian C (Daughter of Resident) published on 23 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Oak Tree Lodge care home. You all made my father very welcome, with the care and support you gave him. When choosing a home for a parent it can be very daunting and upsetting but my brother and I could not have found a better place, it was homely, friendly and
the care offered was tailored to my dad's needs. The last few months of my dad's life were happy and this was down to the compassion and consideration shown to him by all at the home. Once again we would like to thank you all.

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Review from J M (Daughter of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Oak Tree for five years. She has always been treated with the utmost respect and kindness. The staff show a wonderful level of care - nothing is too much trouble for them. The small size of the home means that it is a home from home and not at all clinical - a really
nice environment for residents.

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Review from P T (Son of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Tree Lodge provides excellent care with staff who are understanding and patient, ensuring Mum's needs are met as an individual.
Staff are supported to undergo training to maintain high standards of care and to keep up to date with new practices.
The rooms are attractively decorated and a lift
and specialist bath equipment is installed.
There is a bright sunny conservatory for residents and families to sit and enjoy and most afternoons activities or entertainment is provided.
Hairdressing and chiropody services are also available.

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Review from Elizabeth F (Partner of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Tree Lodge is an excellent care home. The atmosphere is pleasant, cheerful and friendly. The place is bright, clean and the food is really good. The staff are kind and helpful. I know my partner is being well cared for.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Oak Tree Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Oak Tree Lodge is calculated as follows: ( (114 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 118 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oak Tree Lodge is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

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Kate Biddlecombe

Job Title: Manager

Oak Tree Lodge is owned by Carewise Homes Group and is run by Care Manager, Mrs Kate Biddlecombe. Kate started her career as a midwife and specialised in community midwifery care, antenatal education and home births. After raising her children Kate returned to work but switched to elderly care, primarily working with dementia patients. Kate has been with Oak Tree Lodge for six years and worked from senior carer to deputy manager and now manager. Kate has gained her NVQ level 5 in Health and Social Care and holds qualifications in end-of-life care, dementia care and safeguarding as well as others.


Attentive and compassionate carers are available twenty-four hours a day. The high staff-to-resident ratio enables us to provide companionship and stimulation, as well as tending to your physical needs.


In addition to the Care staff, Oak Tree Lodge Care Home employs expert cooks, domestic staff, catering and kitchen assistants and a maintenance person.


In addition to the Care staff, Oak Tree Lodge Care Home employs expert cooks, domestic staff, catering and kitchen assistants and a maintenance person.