What types of Care is Oaklands Rest Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oaklands Rest Home provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Oaklands Rest Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oaklands Rest Home to the centre of Southampton?

2.4 mile(s) as the crow flies, distance by road may be significantly further.

Oaklands Rest Home, Veals Lane, Marchwood, Southampton, Hampshire SO40 4WW

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Review from G B (Resident) assisted by family/friend published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience

Have a spacious room with all this I need, I am cared for well. The staff are always there to help me and are happy. The food is really nice, there are activities which I can join if I wish to. I can have visitors whenever I wish and also go out with family. We do exercises and have haircuts. All my

needs are met perfectly. I feel like I am part of an extended family here.

Reply from Nicola Ray, Registered Home Manager at Oaklands Rest Home

Many thanks for such kind words. Your comment echoes our Core Values, demonstrating that they are at the heart of everything we do. We are extremely touched that you feel part of the 'Oaklands Family', a sentiment I will proudly share with the team. With regards to the areas in which we did not achieve 5 stars, I would be more than happy to discuss with you and explore how we can improve. Your feedback, as always, is greatly appreciated so we can forge ahead in ensuring the service we provide is of the highest standard.

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Review from Susan B (Daughter of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience

After suffering a transient ischemic attack (TIA), my 90-year-old mum needed some rest and recuperation.
Mum had a very friendly, caring and professional respite stay at Oaklands. She had always insisted that she never wanted to stay in a Care Home, but thankfully she loved it.
Thank you all.

Reply from Paige Edginton, Management Support at Oaklands Rest Home

Thank you so much for your kind words, I will share this with the team who strive to provide the very best. It was our pleasure looking after Mum, and getting her back to full strength to return home. We are so glad she enjoyed her stay with us and hopefully changed her view on Care Homes.

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Review from S C (Friend of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience

We are always made to feel very welcome when we visit. It is obvious that all the residents are very happy and are cared for extremely well. There are many varied activities arranged for residents and visitors are very welcome to join in. A very happy place, where everyone is treated with respect and

dignity.

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Review from Valerie S (Friend of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience

Oaklands Rest Home is a very warm friendly welcoming home. It is always such a pleasure to visit my friend who has been cared for at Oaklands for two years. The staff are wonderful and all the residents are so content and well looked after.

Reply from Nicola Ray, Registered Home Manager at Oaklands Rest Home

Thank you so much for such a wonderful review, it is so nice to be able to welcome such a good friend of this lovely lady. Your words have affirmed that all our hard work, love and care has a positive effect on our residents. Looking forward to seeing you on your next visit.

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Review from T W (Son of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience

This is a really lovely rest home and we are so pleased we found it. My mum absolutely loves living here after some initial misgivings (before she went). The staff make all the difference and could not be nicer.

Reply from Paige Edginton, Management Support at Oaklands Rest Home

Thank you so much for your kind words. We understand moving into a care home is a big step, and takes time to adjust. Not only for the individual but the family as well. So we work hard to make sure each step is person-centred and at their pace. Mum has settled in so well here and is much loved by all.

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Review from Caroline A (Niece of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience

A lovely home that has a wide range of activities for the residents. Staff are always very helpful and keep me informed of my Aunt's well-being. All residents are treated as individuals and their needs considered.

Reply from Nicola Ray, Registered Home Manager at Oaklands Rest Home

Thank you so much for such a positive review. It is an absolute pleasure to have your aunt as part of the Oaklands Family. The activity team are working very hard to ensure that activities are as varied and individual as the residents we care for, and I will be extremely happy to pass on your comments to them

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Review from M M (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience

It was a difficult decision to place Mum in a rest home but we are glad we chose Oaklands. The staff are always very warm and welcoming whenever I visit and they are very patient and attentive with Mum. There are loads of activities to do and they do something different every day to keep the residents

entertained. Mum has settled in well and has built great relationships with most of the staff. My only negative comment would be that some of Mum's clothing has gone missing while being washed although they are all correctly labelled and Mum often has items of clothing in her wardrobe which aren't hers. Overall we are really happy with Oaklands and would recommend the home to anyone.

Reply from Nicola Ray, Registered Home Manager at Oaklands Rest Home

Thank you so much for your amazing review. We take on board your comments regarding Mum's clothing and the laundry process. Please feel free to come and speak to us about this, as it is important that we put things right. Mum is an absolute pleasure to care for and spend time with. I will proudly share this review with the whole team, as it takes us all working together to generate such lovely feedback.

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Review from S W (Daughter of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience

Staff always go above and beyond. Great range of activities. Mum is happy and well looked after. I was nervous about Mum moving into residential care, she has been there 8 months and is thriving. I also always feel welcome.

Reply from Robin Hall, Executive Assistant at Oaklands Rest Home

Thank you for leaving Oaklands a review and sharing your thoughts with us. We completely understand being apprehensive about a loved one going into care, and are delighted you feel your Mum is doing well with us. We're enjoying having her involved in the activity programme and look forward to you both taking part in events with us in the future.

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Review from Alison R (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience

My father has been at Oaklands since my mum died. He has been there over three years and he is very settled there and well looked after. He loves the staff and every time I visit him I am welcomed by the staff and always reassured if I have any worries.
I can't express enough the relief I feel at knowing

my father is safe and being cared for. I used to worry about him so much and now I have peace of mind and I visit the home regularly.
The staff love him and often support Dad when planning my next visit. The staff are often the people I speak to. They are kind, and thoughtful and update me regularly about any changes or updates. Dad loves the activities and enjoys his walks with the staff.
He looks physically well and presents as comfortable and content. I could not ask for more.
Please don't go changing. I love the staff. It is a stable team and I have been working closely with them for the last three years.
The staff are awesome and I am happy with the facilities.

Reply from Paige Edginton, Management Support at Oaklands Rest Home

Thank you so much. Dad is very much a part of the Oakland family, and so are you and your family. We love planning your visits with him, especially when it's a surprise visit and seeing the smiles from everyone is just wonderful and brings joy to all the staff. Our activities and the daily walking club are so important to the home, ensuring our residents have something different every day to enrich their lives whilst living here with us. We are so grateful to you all, and cannot wait to share your kind and amazing words with our team. Thank you.

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Review from F T (Daughter of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience

We could not have found a better home for Mum to move into.
Everyone there has gone above and beyond to welcome her, and despite Mum having some complex needs, this did not matter to the wonderful caring staff there, who really do make you feel like family.
We are so happy that we chose Oaklands,

they have gone out of their way to support both my mum and us as a family and it is such a relief knowing she is in safe hands and we don't need to worry about her getting the care she needs.

Reply from Mia Williams, Deputy Manager at Oaklands Rest Home

Thank you for your wonderful review; we are all so passionate about making our residents and families part of our family where everybody can be open and approachable no matter the need.

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Review from J D (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience

Mum has been at Oaklands for over a year, and her care has been exceptional.
There have been some difficult periods in her health and the manager and the staff have adapted her plan of care to meet these changes promptly.
Knowing that we can contact the home at any point to get an update or, when

needed discuss any worries with Mia has been very reassuring.
The atmosphere in the homes is warm and the care provided is offered with kindness.
The staff work tirelessly to keep the environment safe, fresh and clean despite the challenges of group living.
Food and refreshments are wonderful and tailored to meet each person's needs flexibly.
Well, done to the activity people who provide lots of interesting opportunities for people. Mum is happy and that is the best we can ask for, thank you.

Reply from Mia Williams, Deputy Manager at Oaklands Rest Home

Thank you for your kind words we endeavour to make our home and the families part of our family and we strive to be warm and welcoming. Our chef is a true reflection of our core values making sure all the residents' wants and needs are catered for. The carers make sure every day is a good day no matter the obstacles they may have to overcome. Activities are a huge part of our day we like nothing more than a party or a game to while away the hours keeping smiles on everyone's faces. Mum's happiness is our priority, and we will continue to do our best to ensure she is always happy. I will pass your incredible words on to all of our team, once again thank you.

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Review from Nick W (Son of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience

We were worried when Mum had to move into a care home but Oaklands has exceeded our expectations in every way. Mum hasn't been this happy in many years and we feel so much better knowing the staff take care of her every need. I can't recommend them highly enough.

Reply from Paige Edginton, Management Support at Oaklands Rest Home

Hi Nick, thank you so much for your kind words, we are thrilled we have exceeded your expectations, and will aim to continue to do so. We are so pleased mum has settled so well into our home, and is happy and enjoying her life with us.

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Review from Michael A (Son of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience

The staff are very caring and attentive. They all display a happy demeanour in their work which generates a family-like atmosphere in the home.

Reply from Nicola Ray, Registered Home Manager at Oaklands Rest Home

Hi Michael, thank you so much for the lovely comments. As you have mentioned we are a 'family' and are very proud to have that recognised. With regards to the areas of the review that we have not scored so well, I would love the opportunity to discuss these with you when convenient, cuppa and cake included. Thanks again, take care.

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Review from Samantha L (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience

My mum had cared for my stepdad for several years after his dementia diagnosis. She then became unwell herself and it became necessary to put Dad into care. An extremely hard and heartbreaking decision.
The day we took Dad to the home was unbelievably hard but, the warm welcome and gentle distractions

when it was time to go made a very sad day more bearable. The home has a nice family feel, very warm and the rooms bright and clean. Each person has their own colourful front door complete with a knocker and letter box making it feel like a proper house. A lovely idea.
They seem to be busy every day with something new for the residents.
We are under no pressure to visit Dad, which is difficult and potentially triggering for Dad and they assured us they would look after him as if he was their own family and I believe they will.
Our thanks go to the dedicated team for caring for Dad and helping us see a light at the end of a very dark tunnel after a stressful few years.

Reply from Nicola Ray, Registered Home Manager at Oaklands Rest Home

Samantha, thank you so much for such an amazing, reflective review. We are so proud as a team to have been able to help with the transition, as well as take the pressure off the family. We are always trying to come up with new concepts and designs that will enhance the lives of our residents. If there are any ideas/ suggestions or feedback that would help us with this, we would be more than grateful to sit with you and listen. Long may that light continue to shine brightly. Take Care.

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Review from J P (Daughter of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience

Mum took a little while to settle in but with gentle persuasion and great care, she is now quite happy and enjoys all the activities. All the staff are lovely and are very kind to us as well as Mum.

Reply from Paige Edginton, Administrator at Oaklands Rest Home

Thank you for such a positive review, I will be sure to let all of the team know. We are so pleased Mum has settled so well with us and participates in our activities and enjoys them.

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Review from J B (Niece of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience

I visited my aunt today and found the experience excellent. Although I was only there for a short while as my aunt was in bed, the staff were so friendly. My aunt could not speak highly enough of them and their care. I look forward to my next visit.

Reply from Paige Edginton, Administrator at Oaklands Rest Home

Thank you for such a wonderful review. We are so pleased you had an excellent experience when visiting your relative, and look forward to seeing you again. I will pass on this amazing review to all of the team.

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Review from H K (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience

Mum became a resident of Oaklands on 21/12/23. It was a trying time for all the family, but with the kindness and caring, the staff at Oaklands gave, it has made things a lot easier for us.

Reply from Nicola Ray, Registered Home Manager at Oaklands Rest Home

Thank you so much for such a positive review.
We take pride in using our understanding of the issues the families face to assist with a smooth transition for all involved.
Your kind comments mean the world to us, and I look forward to sharing them with the team.

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Review from Jane P (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience

The environment in Oaklands is always warm and welcoming. All the staff do their utmost to make sure my mother is happy and cared for. I couldn't be with her at Christmas, but felt happy knowing that she was being cared for and celebrating the festivities as we were. Oaklands provides an excellent service,

and I am very grateful for this. Thank you.

Reply from Nicola Ray, Registered Home Manager at Oaklands Rest Home

Thank you so much, Jane, for such a lovely review.
To know that you were able to enjoy a worry-free Christmas whilst being away from Mum is so heartwarming; I look forward to relaying this to our passionate, caring team.

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Review from Jane N (Daughter of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience

Wonderful service during a distressing time. I would definitely recommend the home as a place for your loved one.

Reply from Nicola Ray, Registered Home Manager at Oaklands Rest Home

Thank you so much for your review.
It was an absolute pleasure to have Mum and the rest of the family join our Oaklands family.
We pride ourselves on our caring service and I am so glad that this shone through and you felt you could complete this review as you went through a very tough time; very much appreciated.
Take care.

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Review from K B (Daughter of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience

General:
Interaction with staff - excellent, family always receives a warm welcome and kept informed of Mum's needs, health concerns, falls etc.
Food - excellent.
Activities - good.
Parking - satisfactory.
General ambience - friendly, warm and welcoming.
Mislaid clothing/labelling of clothing

- of concern; being addressed.
Exterior: A little depressing; side entrance needs updating; doorway would benefit from a porch, smoking area's seats are uncomfortable and heavy to move around; planters need regular attention with dead/dying plants removed and replaced.
Grounds: Bland; residents may benefit from more interesting outlooks (ornamental trees, shrubs). Entrance needs better upkeep with more attractive planting. The planted boxes under the pergola are overgrown and neglected. Residents' rooms should not look out on any untended/unplanted areas, rubbish piles/broken ladders etc.
Interior: Public spaces - worn and need updating (apparently underway).
Curtains - rail fixings (all curtain hooks etc) need to be in place and tie-backs need to be utilised for neatness, in public rooms and residents' rooms (small details, negative impact at present).
Excursions - much appreciated; limited (but expensive).
Quiet/private areas - difficult to find for family visits (apart from resident's own room).
Two front rooms - crowded; difficult to manoeuvre walking frames etc.
Overall: A generally comfortable rest home in need of more TLC.

Reply from Paige Edginton, Management Support at Oaklands Rest Home

Thank you for taking the time to leave a review. We appreciate all feedback to help us reinforce good practice, learn and improve.
We are always happy to discuss the details of any issues in person, and are already working on some of your concerns.
Our building is looking rather tired, and we have exciting plans to extend the home - a new activities area, some extra rooms for residents and new office space. We have applied for planning permission and received favourable feedback, but the process has been very slow (1 year so far). We hope that building work can start soon.
Meanwhile, we will consider options to improve the appearance of the front of the building in response to your comments.
We will look to address the points you raise about the curtains, and our manager will talk to you about this and about the Library area, which many families use when they want a quiet space for a visit.
Thank you again for your feedback and we are looking forward to seeing you again soon.

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Meet the Team (7)

Nicola

Job Title: Registered Manager

Joined: 2014

Nicola joined Oaklands in 2014 as our Registered Manager and has become a familiar face for many in the Marchwood community, thanks to her ongoing efforts to ensure a strong relationship between the home and the local residents.

Nicola has an extensive background in the care sector, having started out in the industry at just 17 years old. Before moving to the New Forest with her family, Nicola also achieved a BSc degree in Welfare Studies from Newport University while working as a Manager at a care home in Wales.

Outside of work, Nicola can often be found taking part in charity work and raising awareness for dementia causes, having lost her own father to the illness. Nicola is also hugely family-orientated and loves listening to music and taking her dog, Bella, on long walks.

Samir

Job Title: Managing Director

Samir is the Managing Director at Oaklands and works alongside his brother, Anish, to ensure the smooth running of the home. With over 20 years in the healthcare sector, Samir has always been passionate about making a difference in the industry, improving care standards and enhancing residents’ lives.

With a particular interest in technology, Samir helps Oaklands, as well as other care homes in the UK, adopt innovative solutions to improve person-centred care. This dedication to the industry is what led him to become the Founder and CEO of iCare Services, which revolutionises the care sector through technology.

Samir is the former Chair and now Executive Board Member of Hampshire Care Association – a not-for-profit organisation, which ensures care in Hampshire is of the highest standard and quality. Samir continues to play a role locally and nationally advocating for care providers.

Outside of work, Samir loves spending quality time with his family and can often be found training at the gym, playing rugby and enjoying boxing.

Anish

Job Title: Operations Director

With his highly analytical mind and degree in Computer Engineering, Anish took on the role of Operations Director at Oaklands to ensure the best working environment and processes are in place.

Similar to his brother, Samir, Anish has over 20 years of experience in the healthcare industry and shares his passion for embracing technology in the care sector.

Before becoming Operation Director, Anish was also the registered manager at Oaklands for 5 years.

Outside of work, Anish is a very sociable individual, who values his strong family connections and friendships. He is also a keen traveller and is extremely fortunate to have visited several countries and continents.

Paige

Job Title: Administrator

Paige is a lovely, warm character, who you’ve probably found greeting you upon your arrival at Oaklands.

Paige has been with us for over four years and massively enjoys her job. Paige particularly loves the daily interaction with residents and visitors, as well as the wealth of knowledge she’s amassed in her role.

Outside of Oaklands, Paige can be found looking after her two pet rabbits and enjoying her newest hobby…sea fishing!

Mia

Job Title: Head of Care

Mia Williams is a hardworking and committed member of the Oaklands team and since starting her career as a Carer in 2016, has progressed to Senior Carer, Senior Lead and is now Head of Care.

Initially, Mia came into care to look after her terminally ill father with her mother, but as she truly values how precious the later stages of life are, wanted to give something back to other families. Mia continues to be passionate and committed to the residents and their loved ones.

Mia has shown her dedication by completing her care certificate, followed by Levels 2, 3, and 4, and has nearly completed Level 5. Mia is also our medication champion.

Dave

Job Title: Head of Maintenance

Joined: 2014

Dave is an incredibly valued member of the Oaklands team and joined us in 2014 as a trained Chef before progressing to become our Head of Maintenance.

He is responsible for ensuring the safety and well-being of the residents and staff and always works tirelessly to keep the home and gardens looking their best.

Dave is at the heart of everything that happens at Oaklands and goes above and beyond to make events special for residents. From playing the ‘Last Post’ on Remembrance Day to creating a memorable Jubilee Street Party by putting up beautiful decorations to celebrate Oaklands’ first event where friends, family, neighbours and staff could come together again since the pandemic started.

He is well-loved by our residents and always takes their opinions into account when carrying out his work and spends time helping new residents settle in, to make sure Oaklands always feels like home.

In his spare time, Dave recently walked seven marathons in seven days, raising lots of money to support a mental health charity. It just goes to show what a caring person he is, inside and outside of work!

Helen

Job Title: Lifestyle Coordinator

Joined: 2024

Helen joined the Oaklands’ team as our Lifestyle Coordinator in 2024, bringing over 40 years of experience in organising events and activities. Born locally in the old Hythe Hospital, Helen has always loved being near the sea and the forest, which is why she’s never left the area. After many years working in various office roles, she decided it was time for a change and is now thrilled to be part of the Oaklands team.

Outside of work, Helen has been a Brownie leader for 39 years, sings with the ‘Goodnight Sweethearts’, a close harmony group, and is a member of the ‘Waterside Musical Society’. She also enjoys dressmaking, dancing, spending time in nature, and supporting local charities and events.

Helen is married with one son and two cats. Her organisational skills and passion for creating engaging activities are what make her such a valued part of our team. Helen hopes that the residents enjoy the activities she arranges and looks forward to spending quality time together.

Oaklands Rest Home

Care Provided by Oaklands Rest Home

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Oaklands Rest Home Reviews (65)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Bed Vacancies

1 Bed Vacancy

Awards / Recognitions (5)