Oaklands Rest Home

Veals Lane, Marchwood, Southampton SO40 4WW
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9.7 65 Reviews
  • Oaklands Rest Home, Southampton
Oaklands Rest Home offers specialist dementia care in The New Forest & Southampton, combining expert and tailored care packages with a comprehensive activities programme in order to support a satisfying daily lifestyle.

There are two lounges to promote social interaction, a cafe area for a quiet retreat, two dining areas to enjoy and also a spa bathroom including a hydrotherapy bath and specific hairdressing station.

There is a friendly and relaxed atmosphere and staff are highly trained and dedicated to providing the individual loving care residents require. A strong bond is developed with both the residents and their families so that a secure and homely environment is provided.

Using the latest innovations, techniques and technology, staff work hard to improve the lives of the people who live at Oaklands.

Care Provided by Oaklands Rest Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Marlacourt Ltd
  • Person in charge
  • Nicola Ray (Manager)
  • Admission Criteria
    • Must be 65+
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 3

Funding & Fees Guide for Oaklands Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,145 – £1,500
    • Self-Funded Residential Dementia Care £1,145 – £1,500
    • RESPITE Self-Funded Residential Care £1,145 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,145 – £1,500
  • Our fees are a guide and will depend on an assessment of needs and the room requested


  • (these prices are only a guideline, please contact Oaklands Rest Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome at Oaklands Rest Home at any time. Oaklands also has a relatives' gateway where relatives can view care notes online, and share messages and pictures with loved ones from anywhere (appropriate consents are required).
    Oaklands Rest Home also has a Facebook page which is updated daily with photographs of residents engaging in activities, and events and entertainment.


  • Parking
  • Parking is available on site


Total of 65, showing 41-60
9.7

Oaklands Rest Home has a Review Score of 9.7 (9.745) out of 10, based on 21 reviews in the last 2 years. Over all time Oaklands Rest Home has 65 reviews.

Overall Experience

  • 49
  • 16
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Professional and courteous at all times.

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Overall Experience  Overall Experience 5.0 out of 5

Very kind and helpful.

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Overall Experience  Overall Experience 5.0 out of 5

My Nan was here for respite. She was so happy and well looked after. The carers were amazing with her and all my family.

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Overall Experience  Overall Experience 5.0 out of 5

I have found Oaklands Rest Home to be extremely kind and caring, with a policy of the utmost respect granted to residents within their care. They exhibit a devotion to duty towards their residents, and I am enormously grateful to them for their outstanding care to my 95-year-old mother.

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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that mum receives at Oaklands Rest Home.

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Overall Experience  Overall Experience 5.0 out of 5

From the moment I arrived to view the home, and all the way through I have found all members of staff to be nothing but kind, approachable and helpful.
Nothing is too much trouble for anyone and the home is always bright and clean.
I wouldn't hesitate in recommending Oaklands to anybody for the care
of their relative.

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Overall Experience  Overall Experience 4.0 out of 5

Staff very caring and welcoming. My husband enjoys the food. The room is clean and comfortable and nicely furnished.

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Overall Experience  Overall Experience 4.0 out of 5

Very welcoming, always offered a cup of tea. Very caring.

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Overall Experience  Overall Experience 4.0 out of 5

Oaklands Rest Home is situated on the edge of the New Forest at Marchwood, it has easy parking. I found it to be focussed on the care and well-being of the residents. Furthermore, I find the staff caring and helpful with visitors welcome anytime. The room is bright and clean with ensuite and has a daily
laundry service. It has a front lounge or peaceful quiet reading area upstairs which is accessed by a lift. A walk in bath/shower or wet room is available. The kitchen serves good food in the dining room front and rear - all in all, a nice place if a rest home is required.

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Overall Experience  Overall Experience 4.0 out of 5

Mum was with Oaklands only for a matter of weeks before she sadly passed away at 91 years of age. The staff were brilliant with mum in her final hours and treated her with dignity and care. Mum's move to Oaklands was seamless as her previous care home closed down at short notice.

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Overall Experience  Overall Experience 5.0 out of 5

After my Gran had a fall and needed more care, especially because of her Dementia, we needed a place quickly. The staff were all lovely and very helpful right from the very first visit to access the place. They sorted out her assessment very efficiently and she was very soon settled there.
The staff
are always very helpful and seem very good with the residents and their varied needs.

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Overall Experience  Overall Experience 4.0 out of 5

Overall I find the staff pleasant, caring and mostly accommodating to my relative's needs.
there is much fun and laughter between the staff, residents and the resident's families etc.
I believe this is so important and it goes well alongside kindness and care generally.

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Overall Experience  Overall Experience 4.0 out of 5

Oaklands Rest Home is comfortable and cosy, what it lacks in up to date decor is more than made up for by the caring, dedicated staff. It is a very welcoming, family orientated home to all....residents and visitors alike.

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Overall Experience  Overall Experience 4.0 out of 5

My wife has been at Oaklands since the beginning of this year. There have been difficult times but due to the dedication and respect from the staff, I have my full trust in them in looking after my wife.

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Overall Experience  Overall Experience 4.0 out of 5

Friendly and homely, with residents given choices in their daily lives.
Group and individual activities most days. These include exercises, quizzes, singing, arts and crafts, hairdressing and pampering sessions as well as gardening and caring for the resident chickens.


The staff know everyone well

and are kind and caring, helping them retain dignity and individuality.

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Overall Experience  Overall Experience 5.0 out of 5

My grandad has been living here for a few months now and he has settled in really well. He’s very happy staying here and enjoys the activities.

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Overall Experience  Overall Experience 5.0 out of 5

The care staff are fantastic. My dad enjoys living here. He's settled and content. It's like home from home. The staff here go that extra mile to make sure service users feel special. My dad certainly does! In turn, this reassures me that my dad is in safe hands when I'm not around.

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Overall Experience  Overall Experience 5.0 out of 5

I think you are doing a fantastic job at this home I've never seen residents of any care home as happy as these are so carry on the great work.

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Overall Experience  Overall Experience 5.0 out of 5

I have been working with residents and staff at Oaklands for a number of months and find the home provides a safe, caring environment with outstanding activities and wonderful meals.

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Overall Experience  Overall Experience 5.0 out of 5

I have been working with Oaklands Rest Home for around 3 months and it's just really refreshing to see people who genuinely care about the residents of the home.
Having recently placed my Grandma in a home, on the other side I'm familiar with the requirements of an ageing relative.
Seeing how they
use and embrace technology to give the residents a better standard of care was an eye-opener for me. The sensors used to help monitor sleep allow residents to sleep without being constantly checked up on, something I know my Grandmother struggles with.

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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Oaklands Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Oaklands Rest Home is calculated as follows: ( (194 Excellents x 5) + (45 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 247 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaklands Rest Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 17 Mar 2025

We currently have 1 room available.


Awards / Recognitions (5)

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Meet the Team (7)

Nicola

Nicola

Job Title: Registered Manager

Joined: 2014

Nicola joined Oaklands in 2014 as our Registered Manager and has become a familiar face for many in the Marchwood community, thanks to her ongoing efforts to ensure a strong relationship between the home and the local residents.


Nicola has an extensive background in the care sector, having started out in the industry at just 17 years old. Before moving to the New Forest with her family, Nicola also achieved a BSc degree in Welfare Studies from Newport University while working as a Manager at a care home in Wales.


Outside of work, Nicola can often be found taking part in charity work and raising awareness for dementia causes, having lost her own father to the illness. Nicola is also hugely family-orientated and loves listening to music and taking her dog, Bella, on long walks.


Samir

Samir

Job Title: Managing Director

Samir is the Managing Director at Oaklands and works alongside his brother, Anish, to ensure the smooth running of the home. With over 20 years in the healthcare sector, Samir has always been passionate about making a difference in the industry, improving care standards and enhancing residents’ lives.


With a particular interest in technology, Samir helps Oaklands, as well as other care homes in the UK, adopt innovative solutions to improve person-centred care. This dedication to the industry is what led him to become the Founder and CEO of iCare Services, which revolutionises the care sector through technology.


Samir is the former Chair and now Executive Board Member of Hampshire Care Association – a not-for-profit organisation, which ensures care in Hampshire is of the highest standard and quality. Samir continues to play a role locally and nationally advocating for care providers.


Outside of work, Samir loves spending quality time with his family and can often be found training at the gym, playing rugby and enjoying boxing.


Anish

Anish

Job Title: Operations Director

With his highly analytical mind and degree in Computer Engineering, Anish took on the role of Operations Director at Oaklands to ensure the best working environment and processes are in place.


Similar to his brother, Samir, Anish has over 20 years of experience in the healthcare industry and shares his passion for embracing technology in the care sector.


Before becoming Operation Director, Anish was also the registered manager at Oaklands for 5 years.


Outside of work, Anish is a very sociable individual, who values his strong family connections and friendships. He is also a keen traveller and is extremely fortunate to have visited several countries and continents.


Paige

Paige

Job Title: Administrator

Paige is a lovely, warm character, who you’ve probably found greeting you upon your arrival at Oaklands.


Paige has been with us for over four years and massively enjoys her job. Paige particularly loves the daily interaction with residents and visitors, as well as the wealth of knowledge she’s amassed in her role.


Outside of Oaklands, Paige can be found looking after her two pet rabbits and enjoying her newest hobby…sea fishing!


Mia

Mia

Job Title: Head of Care

Mia Williams is a hardworking and committed member of the Oaklands team and since starting her career as a Carer in 2016, has progressed to Senior Carer, Senior Lead and is now Head of Care.


Initially, Mia came into care to look after her terminally ill father with her mother, but as she truly values how precious the later stages of life are, wanted to give something back to other families. Mia continues to be passionate and committed to the residents and their loved ones.


Mia has shown her dedication by completing her care certificate, followed by Levels 2, 3, and 4, and has nearly completed Level 5. Mia is also our medication champion.


Dave

Dave

Job Title: Head of Maintenance

Joined: 2014

Dave is an incredibly valued member of the Oaklands team and joined us in 2014 as a trained Chef before progressing to become our Head of Maintenance.


He is responsible for ensuring the safety and well-being of the residents and staff and always works tirelessly to keep the home and gardens looking their best.


Dave is at the heart of everything that happens at Oaklands and goes above and beyond to make events special for residents. From playing the ‘Last Post’ on Remembrance Day to creating a memorable Jubilee Street Party by putting up beautiful decorations to celebrate Oaklands’ first event where friends, family, neighbours and staff could come together again since the pandemic started.


He is well-loved by our residents and always takes their opinions into account when carrying out his work and spends time helping new residents settle in, to make sure Oaklands always feels like home.


In his spare time, Dave recently walked seven marathons in seven days, raising lots of money to support a mental health charity. It just goes to show what a caring person he is, inside and outside of work!


Helen

Helen

Job Title: Lifestyle Coordinator

Joined: 2024

Helen joined the Oaklands’ team as our Lifestyle Coordinator in 2024, bringing over 40 years of experience in organising events and activities. Born locally in the old Hythe Hospital, Helen has always loved being near the sea and the forest, which is why she’s never left the area. After many years working in various office roles, she decided it was time for a change and is now thrilled to be part of the Oaklands team.


Outside of work, Helen has been a Brownie leader for 39 years, sings with the ‘Goodnight Sweethearts’, a close harmony group, and is a member of the ‘Waterside Musical Society’. She also enjoys dressmaking, dancing, spending time in nature, and supporting local charities and events.


Helen is married with one son and two cats. Her organisational skills and passion for creating engaging activities are what make her such a valued part of our team. Helen hopes that the residents enjoy the activities she arranges and looks forward to spending quality time together.