Oaklands Rest Home

Veals Lane, Marchwood, Southampton SO40 4WW
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9.7 65 Reviews
  • Oaklands Rest Home, Southampton
Oaklands Rest Home offers specialist dementia care in The New Forest & Southampton, combining expert and tailored care packages with a comprehensive activities programme in order to support a satisfying daily lifestyle.

There are two lounges to promote social interaction, a cafe area for a quiet retreat, two dining areas to enjoy and also a spa bathroom including a hydrotherapy bath and specific hairdressing station.

There is a friendly and relaxed atmosphere and staff are highly trained and dedicated to providing the individual loving care residents require. A strong bond is developed with both the residents and their families so that a secure and homely environment is provided.

Using the latest innovations, techniques and technology, staff work hard to improve the lives of the people who live at Oaklands.

Care Provided by Oaklands Rest Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Marlacourt Ltd
  • Person in charge
  • Nicola Ray (Manager)
  • Admission Criteria
    • Must be 65+
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 3

Funding & Fees Guide for Oaklands Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,145 – £1,500
    • Self-Funded Residential Dementia Care £1,145 – £1,500
    • RESPITE Self-Funded Residential Care £1,145 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,145 – £1,500
  • Our fees are a guide and will depend on an assessment of needs and the room requested


  • (these prices are only a guideline, please contact Oaklands Rest Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome at Oaklands Rest Home at any time. Oaklands also has a relatives' gateway where relatives can view care notes online, and share messages and pictures with loved ones from anywhere (appropriate consents are required).
    Oaklands Rest Home also has a Facebook page which is updated daily with photographs of residents engaging in activities, and events and entertainment.


  • Parking
  • Parking is available on site


Total of 65, showing 61-65
9.7

Oaklands Rest Home has a Review Score of 9.7 (9.745) out of 10, based on 21 reviews in the last 2 years. Over all time Oaklands Rest Home has 65 reviews.

Overall Experience

  • 49
  • 16
  • 0
  • 0
  • 0

Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My stepmother has been at Oaklands Rest Home since just before Christmas 2016. She has had marvellous caring from the staff, nothing is too much trouble for them, opportunities are there for one to join in activities if able.


Meals are served in two dining rooms, with a large sitting room. The bedroom

is absolutely ideal looking out onto woods - very peaceful. Plenty of light with own en suite, room kept clean, with regular bedding change. The staff find time to sit down and talk and listen to my stepmother, which I find refreshing.

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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Oaklands for about 16 months.
I am delighted to say that despite her reluctance to leave her own home she now regards Oaklands as her home.
When she talks about the care team it is always with positive remarks and they have become an extended family to her.
I visit
daily and feel as welcomed and supported as mum.
I love to see residents involved in activities i.e. making cakes, feeding the hens, reminiscing, singing, playing games, being allowed to wander or snooze as they wish.
The management team have been supportive regarding some temporary needs my mother has by allowing a room change.

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Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since February 2016
She has been used to having several generations of family living with her and was very reluctant to be cared for in a home.
I am really pleased that she now feels she has friends amongst the caring team and residents.
She has been positive in her praise
of all the staff at the home describing them as "lovely" and scoring them "10 out of ten" to the social worker on a recent visit.
I have been visiting mum daily and have observed all the residents interacting with a team of people (including the caretakers ,cleaners and cooks as well as the carers and management) who offer fun, kindness and compassion.
I have been supported also by the staff when sometimes mum found the transition difficult and left me feeling guilty.
Mum is settled and happier than I had hoped she would be.

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Overall Experience  Overall Experience 5.0 out of 5

My Step-Grandmother has been a resident at Oaklands for over 7 years. I have always found the staff to be very helpful and caring towards her. The home suits her needs well, they notice the small things that make a huge difference e.g. they noticed that she did not eat when in a room full of people
but as soon as the others left she would start to eat, so she is now able to eat her meals in a room on her own. It is good to know that there is flexibility within their systems to allow each person in their care to still be treated as an individual, with the respect and dignity that they deserve.

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Overall Experience  Overall Experience 5.0 out of 5

My step father went in for respite care at Oaklands Rest Home. I could not have asked for a better place or care. The management were very supportive and the carers were amazing. Oaklands has a very cosy, friendly, family atmosphere and their care goes beyond the resident to their family as well. I
would recommend Oaklands to everyone. Thank you so much.

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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Oaklands Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Oaklands Rest Home is calculated as follows: ( (194 Excellents x 5) + (45 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 247 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaklands Rest Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 17 Mar 2025

We currently have 1 room available.


Awards / Recognitions (5)

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Meet the Team (7)

Nicola

Nicola

Job Title: Registered Manager

Joined: 2014

Nicola joined Oaklands in 2014 as our Registered Manager and has become a familiar face for many in the Marchwood community, thanks to her ongoing efforts to ensure a strong relationship between the home and the local residents.


Nicola has an extensive background in the care sector, having started out in the industry at just 17 years old. Before moving to the New Forest with her family, Nicola also achieved a BSc degree in Welfare Studies from Newport University while working as a Manager at a care home in Wales.


Outside of work, Nicola can often be found taking part in charity work and raising awareness for dementia causes, having lost her own father to the illness. Nicola is also hugely family-orientated and loves listening to music and taking her dog, Bella, on long walks.


Samir

Samir

Job Title: Managing Director

Samir is the Managing Director at Oaklands and works alongside his brother, Anish, to ensure the smooth running of the home. With over 20 years in the healthcare sector, Samir has always been passionate about making a difference in the industry, improving care standards and enhancing residents’ lives.


With a particular interest in technology, Samir helps Oaklands, as well as other care homes in the UK, adopt innovative solutions to improve person-centred care. This dedication to the industry is what led him to become the Founder and CEO of iCare Services, which revolutionises the care sector through technology.


Samir is the former Chair and now Executive Board Member of Hampshire Care Association – a not-for-profit organisation, which ensures care in Hampshire is of the highest standard and quality. Samir continues to play a role locally and nationally advocating for care providers.


Outside of work, Samir loves spending quality time with his family and can often be found training at the gym, playing rugby and enjoying boxing.


Anish

Anish

Job Title: Operations Director

With his highly analytical mind and degree in Computer Engineering, Anish took on the role of Operations Director at Oaklands to ensure the best working environment and processes are in place.


Similar to his brother, Samir, Anish has over 20 years of experience in the healthcare industry and shares his passion for embracing technology in the care sector.


Before becoming Operation Director, Anish was also the registered manager at Oaklands for 5 years.


Outside of work, Anish is a very sociable individual, who values his strong family connections and friendships. He is also a keen traveller and is extremely fortunate to have visited several countries and continents.


Paige

Paige

Job Title: Administrator

Paige is a lovely, warm character, who you’ve probably found greeting you upon your arrival at Oaklands.


Paige has been with us for over four years and massively enjoys her job. Paige particularly loves the daily interaction with residents and visitors, as well as the wealth of knowledge she’s amassed in her role.


Outside of Oaklands, Paige can be found looking after her two pet rabbits and enjoying her newest hobby…sea fishing!


Mia

Mia

Job Title: Head of Care

Mia Williams is a hardworking and committed member of the Oaklands team and since starting her career as a Carer in 2016, has progressed to Senior Carer, Senior Lead and is now Head of Care.


Initially, Mia came into care to look after her terminally ill father with her mother, but as she truly values how precious the later stages of life are, wanted to give something back to other families. Mia continues to be passionate and committed to the residents and their loved ones.


Mia has shown her dedication by completing her care certificate, followed by Levels 2, 3, and 4, and has nearly completed Level 5. Mia is also our medication champion.


Dave

Dave

Job Title: Head of Maintenance

Joined: 2014

Dave is an incredibly valued member of the Oaklands team and joined us in 2014 as a trained Chef before progressing to become our Head of Maintenance.


He is responsible for ensuring the safety and well-being of the residents and staff and always works tirelessly to keep the home and gardens looking their best.


Dave is at the heart of everything that happens at Oaklands and goes above and beyond to make events special for residents. From playing the ‘Last Post’ on Remembrance Day to creating a memorable Jubilee Street Party by putting up beautiful decorations to celebrate Oaklands’ first event where friends, family, neighbours and staff could come together again since the pandemic started.


He is well-loved by our residents and always takes their opinions into account when carrying out his work and spends time helping new residents settle in, to make sure Oaklands always feels like home.


In his spare time, Dave recently walked seven marathons in seven days, raising lots of money to support a mental health charity. It just goes to show what a caring person he is, inside and outside of work!


Helen

Helen

Job Title: Lifestyle Coordinator

Joined: 2024

Helen joined the Oaklands’ team as our Lifestyle Coordinator in 2024, bringing over 40 years of experience in organising events and activities. Born locally in the old Hythe Hospital, Helen has always loved being near the sea and the forest, which is why she’s never left the area. After many years working in various office roles, she decided it was time for a change and is now thrilled to be part of the Oaklands team.


Outside of work, Helen has been a Brownie leader for 39 years, sings with the ‘Goodnight Sweethearts’, a close harmony group, and is a member of the ‘Waterside Musical Society’. She also enjoys dressmaking, dancing, spending time in nature, and supporting local charities and events.


Helen is married with one son and two cats. Her organisational skills and passion for creating engaging activities are what make her such a valued part of our team. Helen hopes that the residents enjoy the activities she arranges and looks forward to spending quality time together.