Oak Mount Care Home

2 Narrow Lane, Poulner, Ringwood BH24 3EN
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9.8 38 Reviews
  • Oak Mount Care Home, Ringwood
Oak Mount Care Home has been run by the same family for the last 20 years, during which time clients have seen an ongoing commitment to high standards.

The clients feel as though they are living in a setting which is homely, with a very friendly atmosphere. This is something staff pride themselves in and it is often what residents like most about living at Oak Mount.

Staff adhere to the care home's philosophy of maintaining the kind of home they would all like for their loved ones, which means putting all the residents' needs first.

Oak Mount is located just a mile outside of Ringwood town centre in a secluded location. The residents often enjoy making the most of beautiful gardens, especially enjoying the views from an easily accessible sun lounge, no matter what the weather is like outside.

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Care Provided by Oak Mount Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 21 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Oak Mount Care Home Ltd
  • Person in charge
  • Debbie Churchward (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Funding & Fees Guide for Oak Mount Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,080 – £1,180
    • Self-Funded Residential Dementia Care £1,080 – £1,180
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,300
  • (these prices are only a guideline, please contact Oak Mount Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room

Oak Mount Care Home Reviews (38)

Total of 38, showing 1-20
9.8

Oak Mount Care Home has a Review Score of 9.8 (9.763) out of 10, based on 16 reviews in the last 2 years. Over all time Oak Mount Care Home has 38 reviews.

Overall Experience

  • 33
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Date Published

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Review from S W (Daughter of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are really friednly and proffessional. The activities lady really engages with my dad. The food looks lovely. Dad likes to see my dog, she is welcome and also gets a biscuit.

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Review from E C (Wife of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has recently gone into Oak Mount Care Home and is very happy there. He says the staff are very kind and the food is good. They are very good at giving him activities which help him a lot.

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Review from S C (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my father was only in the home for four months before needing more medical assistance, in those months the care was excellent, all the staff were very kind and caring and would go out of their way to help him, my father is a very fussy eater but never complained once about the food, The
home was always clean and the staff were more like friends than carers. Well done to you all.

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Review from David K (Brother of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visit my sister, you are always met with happy faces. The staff are very helpful, and nothing seems to be too much trouble. I always say I couldn't do your job, as they have so much patience.

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Review from Liz G (Daughter of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Oak Mount Care Home now for over four years, and I can't recommend this home enough. I have been very pleased with the care and attention they give my mother, and they are always one step ahead when it comes to her changing needs. The chef always cooks a hearty lunch and there
are always activities/entertainers coming in. Since my mother has been there, the staff have not changed much, so they all know my mum well, and we have got to know them. During the Covid pandemic, they were absolutely brilliant and put the resident's safety first! It is always a joyful and pleasant place to visit and is very homely.

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Review from J P (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have made my mother with dementia feel very at home, she lived with us for 17 years but when she could not be left on her own and had stepdad driving, it was hard for her.
She said to me more than once she likes living here better than where she lived before. What more could you ask for.
They are
lovely, caring, keep you informed, know their residents are people, not patients.
Could not be happier with their care.

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Review from Janet B (Daughter of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived very happily in Oak Mount Care Home for eighteen months until sadly she had a fall in December 2023 when she broke her hip. After surgery for a new hip she was assessed by the manager of Oak Mount and due to frailty and reduced mobility she was unable to return to live there. We were all
so saddened by this as we had hoped it would be her 'forever home'. The home is wonderful and homely, the staff are so caring and friendly and it is such a 'home from home'. Everything about Oak Mount is superb and I feel privileged to be able to give a review on this special care home.

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Review from Matt C (Friend of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend on several occasions at Oak Mount and it is always lovely there. The staff are really friendly and welcoming, it is always clean and tidy and most importantly my friend is extremely happy here. Thank you for taking such great care of her. Keep up the great work.

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Review from Martin N (Son of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Oak Mount initially for respite, after a couple of weeks I could see she had settled in really well thanks to the diligence, professionalism and kindness of the staff, even in the most trying of circumstances. There is plenty of social contact, (Mum lived by herself at home), I could
see her more aware of her surroundings and other people and there are always activities to engage in. Meals are prepared on-site, not 'pinged' in a microwave, and to a good standard. A place I'm very happy for her to be.

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Review from Neil B (Grandson of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was in Oak Mount for about a year. Every time we visited the staff were absolutely fantastic, they really would make us feel very welcome. When we would bring our daughters to see granny the staff would get colouring bits out to keep our children occupied which was really very nice of
them. The home was always very clean and tidy and the garden was a lovely place to sit on nice sunny days. We would certainly recommend Oak Mount Care Home to all of our elderly friends 100%.

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Review from Mary S (Wife of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my husband had been in a very unpleasant care home, where money and business were the main motivators, I'd become rather cynical. As soon as I went into Oak Mount, I just knew I'd found my husband's 'home' in the true sense of the word. You could feel the camaraderie, warmth, kindness and humour
emanating from the staff - everyone matters at Oak Mount. Nothing is too much trouble for the carers and instead of tears and sadness, there is always fun, laughter and activities there. It's an amazing place and I can't believe I was so lucky to have my husband in such a perfect place. We've made friends for life. Often, due to circumstances, I'd visit unannounced, yet he was always laughing with the carers and was obviously well looked after and most of all, the happiest I've seen him in years. The meals as well are a joy, with all the favourites. You're all very special and have helped me through what was a dreadful time. Thank you all so much, you are 'angels' in every sense of the word.

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Review from Sarah O (Daughter of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Oak Mount are truly amazing. They are so patient and they never forgot any requests made by us on behalf of Dad. They really do care and are totally on the ball. The combination of being very organised, alongside genuinely caring for their residents and the wider family, makes Oak Mount
the winner it is. I was so pleased they were able to look after Dad. What a friendly, caring environment. They are small but perfectly formed. Thank you Oak Mount!

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Review from C F (Mother of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home welcoming when we visit, and the staff very friendly. Mum is always well-dressed, clean and in good spirits.

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Review from Julie M (Daughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my mother once a week, and whenever I go, Mum is always neat and tidy. The staff are always cheerful, and the residents look happy and content.

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Review from Jayne D (Daughter of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Mount is an excellent care home. The staff make time for the residents, chats with them and really cares about them. The home is very clean, warm and comfortable, and contact relatives quickly if the need arises. They have activities and encourage residents to join in, a weekly hairdresser and regular
chiropody. I highly recommend Oak Mount for its care and support of residents and family members.

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Review from Richard M (Son of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home now for nearly three months. I like the fact that it is a smaller family-run home in a house very like the house my parents had. The staff are, without exception, extremely kind, friendly and helpful. My mother likes to keep herself to herself; they encourage but
respect her wishes. The food she forever praises, and nothing seems to be too much trouble. Her room is bright and airy, with good views over the gardens. If the time ever came, I would be pleased to spend my days there.

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Review from Linda F (Daughter of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank the team for the care they provided for our mum for around 4 years. She didn't want to go into a "Home" but from the moment she arrived they won her over, she enjoyed the care, the company and the activities. Her last years were happy there. As her health declined and her
care needs increased, they stuck with her until it was no longer possible. It wasn't just mum who benefitted from the care, we her children did also. We are incredibly thankful that she found such a warm safe place for the latter years of her life. Thank you guys and for anyone reading this I wouldn't hesitate in recommending this home if you want the personal touch and commitment for your loved one. They stuck with mum, nothing too much trouble or impossible until it did become impossible

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Review from Antony P (Husband of Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff. Amazing care and compassion, overall just brilliant at everything. Thank you.

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Review from J W (Daughter of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died in Oak Mount Care Home a week ago. She has been a resident in the home for over 6 years. We never had a complaint and the care and friendly atmosphere for residents and their families was incredible.
It was not easy to manage the whole Covid epidemic, but there were no infections and
relatives were kept informed and visited within the restrictions. A big thank you to Oak Mount.

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Review from Adrian W (Son of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit Mum.
Lovely welcome.

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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Oak Mount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Oak Mount Care Home is calculated as follows: ( (143 Excellents x 5) + (42 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 186 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oak Mount Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 28 Feb 2025

First Floor standard room and ensuite available


Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Oak Mount Care Home

What types of Care is Oak Mount Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oak Mount Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Oak Mount Care Home have?

There are 21 Single Rooms.

What are the Facilities & Services at Oak Mount Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Oak Mount Care Home to the centre of Ringwood?

1.1 mile(s) as the crow flies, distance by road may be significantly further.