Review from Ann R (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience

I really didn't want mum to go into a care home. However, it turned out to be the best thing for her, and for me. The staff at Oak Mount are so very friendly yet business-like. Everything they do for the residents is to the highest standard and I felt mum was in the safest hands I could possibly wish

for. There is a lovely friendly atmosphere. Singing, arm-chair exercises, stimulating games, hairdressing and chiropody is organised for anyone wanting to participate. I was kept fully informed whenever mum had a health problem. All residents were happy, well dressed in clean clothes whenever I dropped in for a visit. Choice of meals freshly prepared in their own kitchen, and drinks and biscuits continually offered around. Mum's behaviour became very challenging towards the end of her stay at Oak Mount but the staff always attended to her needs without fail. If you have any doubts about using a care home for a loved one go and visit Oak Mount. You won't be disappointed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Matthew I (Friend of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience

Was lovely to be able to visit my friend in the dedicated visiting area. It felt very safe with the perspex screens, face masks and hand gels. It still felt relaxed and was an enjoyable experience for myself and the resident even with the restrictions in place. It is a lovely care home and the staff

are always caring and welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil G (Son of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience

A well run home with a lovely atmosphere set in well maintained and attractive grounds. The staff are welcoming, cheerful. caring and efficient

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I B (Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience

My wife and myself have found Oak Mount to be a very good place to live. Very good staff, food is very good, with a very relaxed feel.

Reply from Dominic Foot, Partner at Oak Mount Care Home

We really like these residents and we would say that this review is largely fair, the only comment we would make is that sadly, due to Covid, a lot of our activities have been on hold. Hopefully to restart in the new year!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea B (Daughter of Resident) published on 30 October 2020
Submitted via Website • Report

Overall Experience

Mum spent her final couple of years at Oak Mount before sadly passing away this month (October 2020). I cannot praise this home and the staff who work there highly enough. They were always warm and welcoming and nothing was ever too much trouble. During mum’s final weeks the staff cared for her with

kindness and compassion and worked hard to keep her as comfortable as possible. This home has a unique homely feel and that little bit of something special which you don’t get everywhere. I would wholeheartedly recommend Oak Mount.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline F (Daughter of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience

I can't speak highly enough of Oak Mount Care Home. It is a small, personalised and homely residence, staffed by very caring and professional people. Seeing my mum well cared for and knowing she is comfortable and content also gives me great peace of mind.
Hats off to all the staff at Oak Mount.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amy P (Friend of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience

I have been visiting my friend at the Care Home for many years and have always found it to be a happy and caring atmosphere. I love the staff, they are genuinely caring, going that extra mile for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve C (Son of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience

My mother spent 3 years in Oak Mount Care Home and throughout the time we found all staff very caring and supportive.
The greatest care was taken in catering for her needs and we would recommend this care home to anyone looking for a 'family feeling' place for their relatives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Celia R (Daughter of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience

Mum was in the loving care of Oakmount for 3 years. The standard of care and compassion was second to none. Their residents always took top priority but they always kept the family well informed. All the carers tried to make it as much like home whilst making sure they were well cared for. Us as a family

were always made welcome and food was always supplied when needed and the opportunity to share lunch or dinner with Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N V (Son of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience

My mother became a resident at Oak Mount in June 2015. We found the management helpful and efficient. The standard is high and the staff trained to a high standard.
We found the home very clean and well maintained. The staff are patient and caring. The level of communication to me about Mum's health

was good.
Mum was at Oak Mount for three years and very well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ginette S (Daughter of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for 3 years and in that time her care and wellbeing at all times has been exemplary. The staff are all well trained and really good with everyone. The only area for improvement could be to let the family know when the home is not open to visitors due to illness - this has happened

to me twice and would save a trip.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura F (Daughter of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience

I cannot recommend Oak Mount enough. From the moment I first viewed the home 2 years ago for my beloved Dad, I felt a warm welcoming homely feeling as I stepped through the door. The country setting is beautiful and the staff are down to earth, and all very attentive and caring. In fact, it was like

they were family members themselves. My Dad settled in very well and he enjoyed joining in with various in-house activities and games. The food was great and I never had any complaints at all about the care or service.
Sadly my dad passed away recently, but I can’t thank Oak Mount enough for making his last 2 years a very happy 2 years for him. I will miss going to the home visiting as part of my life.
I would recommend Oak Mount to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Victoria C (Daughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience

Oak Mount is a lovely comfortable home surrounded by gardens and wonderful trees. The atmosphere is always welcoming, friendly and there is a lot of laughs. I am impressed with how clean and well cared for Mom's room is and the whole house. Mom always looks beautiful. The quality of care is excellent.

Every effort has been made to make Mom feel at home. Mom moving here has not changed the quality of time I spent with her at all which reflects so well on the kind of loving atmosphere that is nurtured there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lucy C (Friend of Resident) published on 18 April 2017
Submitted via Website • Report

Overall Experience

A friend of my parents' is currently an extremely happy resident at this lovely care home - so well looked after and such friendly staff, I would have no hesitation recommending Oak Mount to my nearest and dearest.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Matthew C (Grandson of Resident) published on 12 April 2017
Submitted via Website • Report

Overall Experience

I visit my Nan regularly at Oak Mount and I have always been very impressed. Nan is very happy here (we didn't expect her to adjust and settle in so quickly), and I think this is down to the excellent staff and facilities. The staff are always very friendly and professional when I visit, the home is

very clean and Nans room is a very good size. I would not hesitate in recommending Oak Mount to anyone considering care for a loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy M (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been in Oak Mount for three months. I am extremely pleased with the way she is being looked after and cared for. She is very happy in herself and joins in with all the events that the care home provides. The staff are all very efficient and nice and I feel very happy to leave my mother

in their care. The manager is very helpful and keeps me fully informed of my mother's progress. I would very happily recommend this home to anyone else who has been put in my position of finding care for a parent. Very good!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Allan W (Son of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience

The care home has made a major impact on mums well being her dementia care has taken all the worries of my families shoulders. I cannot say enough how well the staff look after her. Great staff Great home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie W (Daughter of Resident) published on 1 September 2015
Submitted via Website • Report

Overall Experience

Following not being able to manage in the community, Oak Mount became my mother's home. Prior to her move, staff encouraged us to bring anything that would help mum feel at home for instance, furniture, ornaments and so on. To our surprise mum, who had always been fiercely independent, settled very

quickly being treated with empathy and respect by staff.

We found all the staff very professional, empathetic and compassionate. Mum's needs were always the priority and we knew she was being cared for in a way we would have liked to have managed in our own home. When we visited, we were made to feel welcome by the staff who were always on hand to bring us up to date with mum's latest exploit. It was evident that staff took the time to sit and talk to mum who always enjoyed a 'good chat', no matter how odd the subject matter could be.

What is impressive is that many of the staff at Oak Mount have worked there some considerable amount of time. This was reassuring for us as we felt this was an indicator of the quality of care the home provides. The home is clean, warm and bright and there is a homeliness which promotes a family atmosphere which includes the residents and staff.

Sadly, at the age of 95, mum died of old age. However, we feel that during her stay at Oak Mount, mum's best interests were always promoted with humility and respect. The homely consistent atmosphere that is prevalent at the home supported mum's peaceful passing as she was surrounded by consistently familiar voices, noises and routines.

I can highly recommend Oak Mount Rest Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Oak Mount Care Home

Care Provided by Oak Mount Care Home

Good to Know

Funding & Fees Guide for Oak Mount Care Home

Facilities