Old Raven House

London Road, Hook RG27 9EF
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8.8 41 Reviews
  • Old Raven House, Hook
Welcome to Old Raven House Care Home, a charming Grade II listed building steeped in history and nestled in the picturesque village of Hook, Hampshire.

Dedicated care staff are skilled, professional, and experienced, with many holding Champion status in their specialised areas. This ensures that residents receive the highest quality of care, rooted in safe and attentive practices.

Led by the talented team of chefs and catering staff, the home prides itself on providing delicious meals tailored to resident preferences, nutritional needs, and seasonal produce.

While Old Raven House boasts a rich historical atmosphere as a Grade II listed building with a beautiful cottage garden, it also benefits from a modern wing, offering residents the choice between traditional country house living and modern purpose-built accommodations.

Old Raven House prioritises building personal connections with each resident, ensuring their individual needs and desired outcomes are understood and met. Each resident is assigned a key person who monitors the effectiveness of their care, providing personalised support every step of the way.

With the manager's open-door policy, the home welcomes residents, staff, relatives, and prospective residents to engage with them openly and transparently. Visit the team at Old Raven House and experience the warm and inviting atmosphere.

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Care Provided by Old Raven House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Old Raven Ltd
  • Person in charge
  • Anne Turner (Manager)
  • Admission Criteria
    • Pre-assessment
    • Ages 60+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (28)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Funding & Fees Guide for Old Raven House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,100 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400

  • Please do call them as they aim to be able to help you and work with your budget.
  • (these prices are only a guideline, please contact Old Raven House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Old Raven House Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.


  • Parking

  • Old Raven House Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Old Raven House Reviews (41)

Total of 41, showing 21-40
8.8

Old Raven House has a Review Score of 8.8 (8.840) out of 10, based on 4 reviews in the last 2 years. Over all time Old Raven House has 41 reviews.

Overall Experience

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Date Published

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Review from Imelda P (Friend of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Old Raven House is constantly very good. Staff are always bright and friendly chatting freely with all the residents in a manner personal to each individual so that the individual can respond comfortably in conversation according to that resident's interests and needs.


Each of my visits

and contact with Old Raven House confirms that my decision to choose Old Raven House for my friend was exactly right.


Staff always respond to residents needs with great respect.


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Review from Derek H (Husband of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my last review in December 2016, I still visit most days to see my wife who has Alzheimer's. She still gets the consistent care from the dedicated staff and the manager and her professional team give us endless support. The food is still of a high standard and cleaning and laundry are ongoing
daily.


There are indoor activities and in summer, trips out to various attractions. The gardens are large and well kept so residents and visitors can sit and enjoy.


A very welcoming home.


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Review from Robin F (Husband of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced two "Hell Homes" last year, Old Raven and the staff have proved that "Care Home" is just that.
Real care, compassion and home from home.
I am so lucky to have such a wonderful residence for my wife.

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Review from Ron H (Husband of Resident) published on 11 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking after dementia suffering residents is never going to be easy as each resident is very much an individual with their own very personal problems. To achieve this it is crucial that the staff have both the necessary training and the relevant compassion. The staff at the Old Raven have this which
in my opinion is down to the leadership of the Manager and the management skills of the senior team who lead by example. I have slightly marked down the safety and security as they have only one access which is used by both vehicles and pedestrians. The expensive high tech solution would be to get every resident to wear a microchip necklace which alarmed when crossing the gate threshold.

Reply from Gillian Hepworth, Proprietor at Old Raven House

Thank you for your review. Gillian.


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Review from Denise W (Granddaughter of Resident) published on 11 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a place where I know my Nan feels at home and where I can see she can be herself. I can also see that she is celebrated for her humour and occasional ‘interesting’ choice of language too!


Since living at The Old Raven, Nan looks healthier than she has in years, mainly because she now has

great food and people who genuinely care about her and all the residents.


Every time I visit, I see tonnes of patience and understanding - consistently and from all staff.


To us, that is priceless.


Reply from Gillian Hepworth, Proprietor at Old Raven House

Thank you for your kind words. Gillian.


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Review from Cath (Daughter of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been living at Old Raven House since 2016 and staff have consistently provided high levels of care. The manager and her staff are extremely well organised and dad is treated with dignity and respect at all times. He has formed close trusting relationships with staff and it's comforting to see
how well his individual needs are continually being met.

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Review from Karen (Daughter of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here really care about the residents. My mum's key support worker looks after Mum as if she was her own mother.
Nothing is too much for the staff, day and night they are there to support the residents and their families.
As a family, we love to visit and are made very welcome.

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Review from Yvonne F (Daughter of Resident) published on 19 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Old Raven House is a caring and friendly environment for its residents and its staff are characterised by their kind, compassionate and positive attitude towards residents and their families and friends. No question or suggestion goes unanswered and their quest to do the best for individual people in
their care is second to none. Family meetings and individual care plan reviews have left us with reassurance about the depth of understanding about Mum and their quest to improve life for her and others.


Old Raven go the extra mile to entertain the residents. Their programme of activities went far beyond others when I searched for a place. The Facebook page is an absolute favourite with our extended family who are cheered by seeing her enjoying herself. The menagerie of animals is a particular favourite with Mum. Their encouragement for her to have a budgie in her room has proved to be a fantastic success.
Thank you to the manager and your staff for the piece of mind brought by your care.


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Review from Gillian P (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very comfortable home.
Very friendly and highly competent staff.
Lots of activities are organised to keep the residents occupied and amused, including trips out, musical entertainment, crafts and clubs, as well as pet therapy.
The food is also excellent.

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Review from Nicky (Daughter of Resident) published on 6 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is very happy and well cared for. The manager and staff are always around when I visit and are very approachable if I need to ask anything. My Mum is less mobile now so is happy sitting in the lounge and is always included in the activities going on if she wants to join in. All good!

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Review from Patricia B (Wife of Resident) published on 29 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot fault the Old Raven. The staff are always on hand to answer any questions of queries. My husband always looks clean, tidy and care is taken about his appearance. i.e colour co-ordinated. His individual needs over the last five years, which have not always been the easiest to deal with, have
been met in a safe and secure way and always with a smile.

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Review from Jan M (Daughter of Resident) published on 23 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be very attentive and kind and are lovely to the residents. There is a lovely atmosphere in the home and there is always a warm friendly feel as soon as you walk through the door.

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Review from Claire (Daughter of Resident) published on 23 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Old Raven House delivers a personal and caring approach to their residents. Each is an individual whose specific needs are taken into consideration.
A small and friendly team of staff who all know their resident's personal needs.
Family always welcome.

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Review from Dorothy M (Resident) assisted by family/friend published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Didn't want to go into a home but now I have been here for 4 months and very happy. Staff are friendly and made new friends. Have also been on a few trips out.

Reply from Gillian hepworth, Proprietor at Old Raven House

Thank you so much for your review. Please remember our managers door is always open if you feel we can help at all. We do strive to continue to improve our facilities therefore take all constructive comments seriously if it improves your stay with us.


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Review from Graham G (Son of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the standards are very good. The activities organised are varied and considerable thought and time is put into their preparation and delivery.
The staff are very approachable and responsive, with some key workers being outstanding in their engagement and care for the residents.

Reply from Gillian Hepworth, Proprietor at Old Raven House

Dear Graham,
Thank you so much for being kind enough to send this review in. I know my staff will appreciate your comments, as you know they really do care about all their Old Raven family. In these times of so much adverse publicity for care homes it is good if others who need care get some reassurance. It is extremely difficult for families to be able to do this themselves and of course, some 'older' people do not have family and it can be a distressing time for them to have to think about 'care'. So pleased to know Phyllis has you there to visit her. Sorry, we do not get to chat often, perhaps at the Christmas party. I try to keep a distance as I know families like to speak to Dionne and the other team leaders who are of course close to Phyllis. Hope you did not mind me asking you to send in a review. I am sure you know that if you needed any help whatsoever Anne's door is always open and I am at the end of an email. Best wishes, Gillian


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Review from Sue (Daughter of Resident) published on 3 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been living at Old Raven for a few years now and is very happy there. She loves the food and there is a wonderful, homely feeling which I know makes her feel completely at home. For me, that's the most important thing - that she is happy and feels at home.


Overall I think the care she

receives is good and I am confident that she is safe and happy. My only issue is her room is not always tidy or clean - there is often a smell and it is clear that the room is not regularly inspected and cleaned. There is also an issue with personal items being lost - nothing of value, but clothing etc., which I appreciate is not necessarily the fault of the carers as the residents have a tendency to 'wander' around and leave things in different places!


Mum loves living here and she is very happy.


Reply from Gillian Hepworth, proprietor at Old Raven House

Dear Sue,
Just read your review. The manager and I did discuss the issues with mums room following your meeting with her recently. We have in fact arranged for the room to be decorated and the cleaners will now go in twice a day to ensure the room is kept tidy. Please let the Manager or the team leaders know when you are there if you have any further problems. We do take this seriously of course and thank you for letting us know. So pleased that mum is well and happy, the residents really do enjoy all our activities which is great. Best wishes, Gillian



Dear Sue,



Just read your review. Anne and I did discuss the issues with the room following your meeting with her recently. We have in fact arranged for the room to be decorated and the cleaners will now go in twice a day to ensure the room is kept tidy. Please let Anne, Michele or the team leaders know when you are there if you have any further problems. We do take this seriously of course and thank you for letting us know. So pleased that mum is well and happy, the residents really do enjoy all our activities which is great.



Dear Sue, Anne and I did discuss the issues with mums room following your meeting with her recently. We have in fact arranged for the room to be decorated and the cleaners will now go in twice a day to ensure the room is kept tidy. Please let Anne, Michele or the team leaders know when you are there if you hae any further problems. We do thake this seriously of course and thank you for letting us know. So pleased that mum is well and happy, the residents really do enjoy all the activities which is great.


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Review from Babs (Niece of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Old Raven House is a homely care home with staff that are both friendly and caring. They treat their residents with respect and dignity and try to engage with them as much as they can. The facilities are good and the staff are efficient and helpful.

Reply from Gillian Hepworth, Proprietor at Old Raven House

Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff are and management commitment to ensuring everyone is cared for and happy. Please let me know if at any time there is something we can do to enhance our services (however small). In the meantime hope to see you soon. Best wishes.


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Review from Nicky (Daughter of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home. My mother has been living there for 18 months and there have been no staff changes to speak of. The staff are lovely and treat the residents with care and compassion. The staff are always around when you call in. The managers door is always open if you need to ask anything. When
visiting mum staff always know which room she's in- impressive!

Reply from Gillian Hepworth, Proprietor at Old Raven House

Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff are and management commitment to ensuring everyone is cared for and happy. Please let me know if at any time there is something we can do to enhance our services (however small). In the meantime hope to see you soon. Best wishes.


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Review from P N (Brother of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean, cleaners always on going. Well organised. People come in to sing, show films, talk, entertainment, trips out. Very good food, drinks, meals. People can join in or keep to their rooms private. Hairdressers, papers, doctors, eyes...

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Review from David N (Son of Resident) published on 2 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Old Raven is a lovely care home with good size rooms and beautiful gardens. It is also nice size in terms of the number of residents and the staff know all the residents by name. The home organises good activities although unfortunately my mother has Alzheimer's so cannot remember them. However, the
staff are undertaking strategies to review pictures with her to try and help. Overall this is a lovely care home with a nice "extended" family atmosphere.

Reply from Gillian Hepworth, Proprietor at Old Raven House

Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff are and management commitment to ensuring everyone is cared for and happy. Please let me know if at any time there is something we can do to add to our services (however small). In the meantime hope to see you soon. Best wishes, Gillian


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Current Review Score: 8.8 (8.840)

Overview of Review Score

The Review Score of 8.8 (8.840) out of 10 for Old Raven House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Old Raven House is calculated as follows: ( (47 Excellents x 5) ) ÷ 47 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.84 Points relating to the number of positive Reviews for Old Raven House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 4 Positive Reviews ÷ 8.6 = 0.465

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (7)

Anne

Anne Turner

Job Title: Registered Manager

Joined: 2003

Anne has a degree in Health and Social Welfare, as well as the Registered Manager Award and Level 4 NVQ. She has worked in Social Care for over 20 years, the past 14 at Old Raven House.
Anne has been central to Old Raven's growth and development, building a strong and committed team of staff who truly strive to create a happy home where people not only feel safe but are able to enjoy their lives.


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Anne Marie Ward

Job Title: Deputy Manager

Joined: 2013

Anne Marie is the Homes Deputy Manager and leads the Care teams. She is a subject matter expert on Tissue Viability and Falls. She has a Level 4 Health and Social Care qualification.


Dionne

Dionne Hall

Job Title: Team Leader

Joined: 2006

Dionne is a Care team leader and one of four Senior Carers. She is also our Good Practice Champion, Safeguarding Champion, and qualified Phlebotomist.


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Lynne Wheatley

Job Title: Chef

Joined: 2003

Lynne is one of two Chefs, as well as our Infection Control Champion.


Terry

Terry Short

Job Title: Maintenance Manager

Joined: 2015

On a day to day basis, Terry ensures that Old Raven House is Safe. He is the Health & Safety lead and Fire Warden for the home.


Justin

Justin Gale

Job Title: Chef

Joined: 2006

Justin is one of two chefs, who pride themselves on producing nutritious, delicious and colourful food, maintaining and building on the good practise in the Kitchen


Graham

Graham Goddard

Job Title: Marketing and Events

Joined: 2019

Graham is part of the home administration team.