Old Raven House

London Road, Hook RG27 9EF
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8.8 41 Reviews
  • Old Raven House, Hook
Welcome to Old Raven House Care Home, a charming Grade II listed building steeped in history and nestled in the picturesque village of Hook, Hampshire.

Dedicated care staff are skilled, professional, and experienced, with many holding Champion status in their specialised areas. This ensures that residents receive the highest quality of care, rooted in safe and attentive practices.

Led by the talented team of chefs and catering staff, the home prides itself on providing delicious meals tailored to resident preferences, nutritional needs, and seasonal produce.

While Old Raven House boasts a rich historical atmosphere as a Grade II listed building with a beautiful cottage garden, it also benefits from a modern wing, offering residents the choice between traditional country house living and modern purpose-built accommodations.

Old Raven House prioritises building personal connections with each resident, ensuring their individual needs and desired outcomes are understood and met. Each resident is assigned a key person who monitors the effectiveness of their care, providing personalised support every step of the way.

With the manager's open-door policy, the home welcomes residents, staff, relatives, and prospective residents to engage with them openly and transparently. Visit the team at Old Raven House and experience the warm and inviting atmosphere.

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Care Provided by Old Raven House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Old Raven Ltd
  • Person in charge
  • Anne Turner (Manager)
  • Admission Criteria
    • Pre-assessment
    • Ages 60+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (28)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Funding & Fees Guide for Old Raven House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,100 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400

  • Please do call them as they aim to be able to help you and work with your budget.
  • (these prices are only a guideline, please contact Old Raven House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Old Raven House Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.


  • Parking

  • Old Raven House Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Old Raven House Reviews (41)

Total of 41, showing 41-41
8.8

Old Raven House has a Review Score of 8.8 (8.840) out of 10, based on 4 reviews in the last 2 years. Over all time Old Raven House has 41 reviews.

Overall Experience

  • 29
  • 12
  • 0
  • 0
  • 0

Date Published

41
2
2
4
37

Review from D G (Son of Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good caring home. Management and staff very good and caring. The care home is clean and well managed. Plenty of activities are provided for the residents. Good frequent communication from the home regarding events and activities provided for residents, including invitations to families to join in.
Comprehensive care plans tailored for each resident which are reviewed with family members.

Reply from Gillian Hepworth, Proprietor at Old Raven House

Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff are and management commitment to ensuring everyone is cared for and happy. Please let me know if at any time there is something we can do to add to our services. In the meantime hope to see you soon. Best wishes, Gillian


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.8 (8.840)

Overview of Review Score

The Review Score of 8.8 (8.840) out of 10 for Old Raven House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Old Raven House is calculated as follows: ( (47 Excellents x 5) ) ÷ 47 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.84 Points relating to the number of positive Reviews for Old Raven House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 4 Positive Reviews ÷ 8.6 = 0.465

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (7)

Anne

Anne Turner

Job Title: Registered Manager

Joined: 2003

Anne has a degree in Health and Social Welfare, as well as the Registered Manager Award and Level 4 NVQ. She has worked in Social Care for over 20 years, the past 14 at Old Raven House.
Anne has been central to Old Raven's growth and development, building a strong and committed team of staff who truly strive to create a happy home where people not only feel safe but are able to enjoy their lives.


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Anne Marie Ward

Job Title: Deputy Manager

Joined: 2013

Anne Marie is the Homes Deputy Manager and leads the Care teams. She is a subject matter expert on Tissue Viability and Falls. She has a Level 4 Health and Social Care qualification.


Dionne

Dionne Hall

Job Title: Team Leader

Joined: 2006

Dionne is a Care team leader and one of four Senior Carers. She is also our Good Practice Champion, Safeguarding Champion, and qualified Phlebotomist.


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Lynne Wheatley

Job Title: Chef

Joined: 2003

Lynne is one of two Chefs, as well as our Infection Control Champion.


Terry

Terry Short

Job Title: Maintenance Manager

Joined: 2015

On a day to day basis, Terry ensures that Old Raven House is Safe. He is the Health & Safety lead and Fire Warden for the home.


Justin

Justin Gale

Job Title: Chef

Joined: 2006

Justin is one of two chefs, who pride themselves on producing nutritious, delicious and colourful food, maintaining and building on the good practise in the Kitchen


Graham

Graham Goddard

Job Title: Marketing and Events

Joined: 2019

Graham is part of the home administration team.