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Osborne Lodge Rest Home has a Review Score of 8.7 (8.744) out of 10, based on 7 reviews in the last 2 years. Over all time Osborne Lodge Rest Home has 26 reviews.
Review from Beata T (Daughter of Resident) published on 9 August 2017
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D G (Daughter of Resident) published on 1 August 2017
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dennis M (Resident) published on 11 January 2016
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S W (Wife of Resident) published on 14 December 2015
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth J (Resident) published on 30 November 2015
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gillian H (Daughter of Resident) published on 27 November 2015
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.7 (8.744) out of 10 for Osborne Lodge Rest Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.262 for Osborne Lodge Rest Home is calculated as follows: ( (48 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) + (12 Poors x 2) ) ÷ 84 Ratings = 4.262
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.482 Points relating to the number of positive Reviews for Osborne Lodge Rest Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 6 Positive Reviews ÷ 6.8 = 0.882
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Jan 2021
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Job Title: Deputy Manager
Joined: 2006
My name is Lisa and I have worked at Osborne Lodge for the past 17 years, I started as a cleaner and enjoyed working in the home so much that I began to train and progress to become a carer, then a senior carer, head of care and then to deputy manager, making care my career.
I have loved every moment of my carer, especially interacting with the residents and ensuring they are safe, happy and content, with every story and life history of our residents, I became more passionate and wanted to give the residents the best that I could. Passing on knowledge to new staff is another passion. Every day I learn more than I thought possible myself.
My nan was my inspiration for my choice of career she was a fantastic lady who taught me how to respect others and I believe she is the reason for my caring nature. My nan passed on some lovely quotes and this one always stuck in my mind, "enjoy the little things in life, for one day you may look back and realize they were the biggest" This is how I feel about care even the smallest thing you can do for someone is the biggest thing for them.
I enjoy attending every training session and am working my way through level 5 in care management.
Outside work, I enjoy beach walks, spending time with my friends, good food and going to the gym.
