Otterbourne Grange Residential Home

Pitmore Road, Otterbourne, Winchester SO21 2HZ
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9.6 25 Reviews
  • Otterbourne Grange Residential Home, Winchester
Set high on Otterbourne Hill, overlooking the River Itchen Valley, The Grange sits in five acres of mature oak woodland, surrounded on three sides by thirty hectares of Otterbourne Park Wood.

The Home offers views of the ever changing country scene, from the woodland carpet of indigenous bluebells in summer, to the rich tapestry of ochre in autumn, providing an idyllic setting for the rest and recuperation of the twenty five residents.

With a long established reputation in the area for providing a high level of care, it is no surprise that Otterbourne Grange has been host to some very illustrious residents over the years, many of whom have found the privacy, warmth, and air of peace and tranquillity, unusual in this day and age.

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Care Provided by Otterbourne Grange Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 25 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nina Webb (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (9)
    • Couples/Companion Rooms (8)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Otterbourne Grange Residential Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,300
    • Self-Funded Residential Dementia Care £1,099 – £1,400
    • RESPITE Self-Funded Residential Care £950 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,400

  • All fees are subject to a full assessment of residents care and support needs.
  • (these prices are only a guideline, please contact Otterbourne Grange Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting times. There is a family room available for families visiting residents receiving end of life/palliative care.


  • Parking

  • Parking available on site for Residents, visitors and team members.


Otterbourne Grange Residential Home Reviews (25)

Total of 25, showing 21-25
9.6

Otterbourne Grange Residential Home has a Review Score of 9.6 (9.612) out of 10, based on 10 reviews in the last 2 years. Over all time Otterbourne Grange Residential Home has 25 reviews.

Overall Experience

  • 15
  • 10
  • 0
  • 0
  • 0

Date Published

25
6
8
10
15

Review from John E (Son of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have a good working relationship.

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Review from Kayleigh F (Friend of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a Macmillan coffee morning event, the staff were very friendly and attentive, the residents seemed happy and were chatty. The chef was lovely and the food was all freshly home made and was delicious.

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Review from Theresa F (Daughter of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all the staff enough for the fantastic care they give to my mother who has been a resident for over 6 years. They give her so much love and support. Despite being bedridden for so many years she has not suffered any bedsores. Due to her condition (Alzheimer's) she is unable to communicate
verbally but always seems to be content and relaxed which I believe is a testament to the staff's care and attention. Again so many thanks to them all.

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Review from Jane K (Daughter of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is set in a lovely area of Winchester in its own grounds. On entering the home you automatically feel like part of a big family. Staff are excellent and nothing was ever too much trouble. We were always kept informed on anything concerning our mum's health, home matters and finances (i.e.
price rises) I would fully recommend this home to any family whose elderly members require this level of care.

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Review from David B (Son of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Otterbourne Grange is a victorian style country house run as a residential care home with dementia support. Nursing care provided by the district nurse. Room for 25 residents in single/double rooms - some ensuite. Staff are caring, friendly and genuinely helpful with great resident empathy. Very good
communication with residents and family, visit any time!
No problems, very clean - the kitchen is exemplary!
No nasty smells. Food very good and suited to needs. The range of activities including periodic social gatherings - fetes, parties etc. Refurb and extension underway to provide more facilities, rooms and lift!

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Current Review Score: 9.6 (9.612)

Overview of Review Score

The Review Score of 9.6 (9.612) out of 10 for Otterbourne Grange Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.612 for Otterbourne Grange Residential Home is calculated as follows: ( (76 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 116 Ratings = 4.612

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Otterbourne Grange Residential Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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