Oak View Residential Care Home

47/49 Beach Road, Hayling Island PO11 0JB
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9.6 47 Reviews
  • Oak View Residential Care Home, Hayling Island
Oak View Care Home is a service set up to give families peace of mind when their loved ones reach a long-term or temporary situation that requires them to enter a residential care facility.

This English Oak-owned home has many pleasing interior features to make people's stay a pleasant one, such as luxury furniture and fabrics, alfresco dining and en-suite bathrooms, whilst also looking out over a private garden, park and recreation ground.

Staff training procedures are in place to make certain that all areas of care are dealt with professionally, including health and safety, medicine administration, food hygiene and infection control, while the team are also skilled in dealing with the challenging behaviour of conditions like dementia, without causing the resident any unnecessary distress.

Achieving excellence in care has been achieved as summarised in quality audit reports, now set as a minimum standard.

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Care Provided by Oak View Residential Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Rachel Adey (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Oak View Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,750
    • Self-Funded Residential Dementia Care £1,500 – £1,750
    • RESPITE Self-Funded Residential Care £1,500 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,750

  • Subject to room type and individual care needs.
  • (these prices are only a guideline, please contact Oak View Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call ahead where possible to book visits. This ensures your loved one is ready and waiting for you. Tours can be arranged by appointment. If you wish to drop in and say hello the team will always do their very best to accommodate you.


  • Parking

  • Private car park out front with limited visitor spaces. Please call ahead if you are travelling by car and the home will do their best to accommodate you. Parking in front is not always guaranteed. If you are not able to park in the car park there is a reasonable amount of on-road parking nearby.


Oak View Residential Care Home Reviews (47)

Total of 47, showing 1-20
9.6

Oak View Residential Care Home has a Review Score of 9.6 (9.623) out of 10, based on 11 reviews in the last 2 years. Over all time Oak View Residential Care Home has 47 reviews.

Overall Experience

  • 40
  • 5
  • 1
  • 1
  • 0

Date Published

47
4
9
11
36

Review from Lesley G (Sister of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit 2 or 3 times a week and always receive a warm welcome and refreshments. My sister is well cared for. The staff get on well together and are very caring towards all the residents. There is always someone to talk to about my sister if I have any worries and I am kept well informed about her.

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Review from S R (Daughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all the staff, for all the care they do for my mum, she is treated the respect and care. I would always say that she is so very well looked after and she loves it here also. There is nothing they won't do to support my mum and even myself so only can thank them for this.

Reply from Lauren Elliot, Assistant at Oak View Residential Care Home

We are so pleased that your mum is happy at Oak View and that your family feel supported. It's great to hear you and your mum had a great experience with the respect and care received from our lovely staff. Thank you for taking the time to write this review.


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Review from Chris I (Son of Resident) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Oak Lodge for around 18 months now, after a year at a large corporate home who decided they couldn't cope with her needs. We liked that home but it turned out to be a blessing in disguise as that home ended up being investigated and now having her at Oak Lodge, we realise
how comparatively poor it was.
Oak Lodge has been brilliant for Mum. The staff are amazing and her face lights up when she sees some of them (she has severe Alzheimer's). She is clearly far happier here than at her previous home and it's obvious she's more safe and secure, not least because of the high staffing levels.
As others have said, it's very like a nice hotel, with spacious rooms and everything is very clean. I genuinely can't praise the staff enough, and it's clear they seem to be happy working there, again something not always apparent at the previous home.
I'd thoroughly recommend it to anyone in the unenviable position of needing to place a relative in care.

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Review from Peter G (Husband of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursing home is very clean. My wife is very happy there. The staff are very good. The trouble is when I take a cream slice she eats the lot, never saves me one so I get a doughnut.

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Review from J W (Father-in-law of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding care home. Staff are very attentive, friendly and well organised. Plenty of staff to go around for the residents, very well organised. Upon arrival, you are offered a hot or cold beverage which is a very nice touch indeed. This doesn't feel like a care home setting and when I
say that it does not smell like a normal care home (urine/faeces) it has a very pleasant smell. The style and decor are like walking into a luxurious hotel. Management is absolutely outstanding. I can't thank everyone enough for what they have done for my father-in-law. Residents get fed 4 times a day and are also well watered. All staff have been retained so no high turnover of staff, the company are definitely doing something right. All levels of staff are amazing from the cleaners, caretakers, receptionists, carers and management. You will be peaceful to know they are well looked after. Well done to all the staff for making this place happen and work as it does.

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Review from B K (Sister-in-law of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind, helpful and caring staff. All residents seem content. The food looks good.

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Review from Louella K (Wife of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very kind, helpful and caring to residents at all times. Nothing is ever too much for them and it has been a joy to see how very caring they are. I couldn't have wished for a more caring home for my husband who has Alzheimer's.

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Review from Kenneth K (Son of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring family surroundings.
Staff also helpful and commitment.
Management and staff are 99.9%.

Reply from Lauren Elliot, Assistant - English Oak Care Homes at Oak View Residential Care Home

Thank you so much for taking the time to leave us a review. We are so pleased you feel welcomed into our family and that all the staff have been so attentive. We hope you continue to enjoy our hospitality.


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Review from Jeremy L (Son of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has now been at Oakview for just over a month but I thought it would be useful to share my experience. Mum had come from her own home where she had 2 full-time carers, however, the time had come for her to move into residential care. From the initial viewing, I felt the setting was much more
like a home environment rather than a care setting, I was so impressed with the information and the surroundings. An assessment was quickly arranged and Mum was settled in the home within a couple of days.
As a regular visitor, I have been so impressed with how well she has settled in, each time she seems happy, calm, and content. Mum is now always clean, dressed in clean clothes daily and her overall appearance and mood have improved hugely since moving into Oakview. I feel supported by all of the lovely team at Oakview, I am informed about her care and any care decisions that need to be made. Any families making this huge decision should look no further than Oakview 10/10!

Reply from Lauren Elliot, Assistant at Oak View Residential Care Home

Thank you so much for reviewing Oak View. It's always great to hear about people's real experiences. We are so pleased your mum has settled in well and is enjoying herself. It's also nice to know your mum and family feel fully supported by the team. We hope your mum and family continue to receive all the care and support you need.


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Review from S M (Brother of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My sister was a resident at Oak View from March-Sept 2023. There is an opportunity for this place to be great, but it left me disappointed. The staff are polite and friendly, but there was little or no interaction between the staff and my sister other than calling her for meals and dispensing medication.
My sister was not taken out for any excursion by staff either individually or on a group outing, despite the beach being very near. The only regular “activity” was the musical entertainment on Friday. The patio access is via a code-locked door and I rarely saw residents using it - mainly used by staff for their breaks. The laundry process needs attention because clothes regularly went missing which upset my sister. The “carehome.co.uk” website says there is a “Phone Point in own room/Mobile”, but no phone point and the care home bans mobile phones. This left my sister feeling isolated and lonely. In my opinion, the “luxury hotel environment ” claim in the home’s brochure does not reflect reality.

Reply from Rachel Adey, General Manager at Oak View Residential Care Home

I am deeply sorry that your sister felt alone and isolated. I wish I had known about the mobile phone problem; it would have given me the chance to do the necessary risk assessment and prevent this situation. Our staff do work hard to build strong relationships with the residents. We will, however, look again at our training and supervision model to find ways to increase staff-to-resident interaction outside of scheduled care. We are currently adding more fun and interesting activities for our service users. In addition to this, we will look at the use of the patio access. I apologise for the problems associated with the laundry. We are carefully looking at our laundry system now to make sure there will not be any future problems.
Our goal is to give our residents and their visiting families a safe, friendly, and high-quality place to live and experience. I am sorry you thought we didn't live up to our standards. Again, thank you for taking the time to give us such useful feedback.


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Review from Cheryl J (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at the home for five weeks and received excellent care. Her room was comfortable and always clean and fresh. The staff treated Mum with respect and care and was always friendly. Nothing was too much trouble. The family was safe in the knowledge that she was being well looked after.
I would highly recommend the home to anyone looking for care for a loved one.

Reply from Lauren Elliot, Assistant at Oak View Residential Care Home

Hi Cheryl, thank you so much for your kind words. We are pleased to hear that your Mum enjoyed her stay with us at Oak View and that your family were happy with everything. We appreciate you taking the time to write a review.


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Review from Angie H (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care at Oak View for Mom is excellent and always has been. The staff remain vigilant at all times as Mom is susceptible to infections; they catch these very quickly. Mom is loved and cared for and shows as she is always happy.

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Review from Tracy W (Wife of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Oak View for two and a half years, and the care he has been given by the staff has been outstanding. They all go above and beyond to make his stay pleasurable. The home itself is modern and comfortable and caters for all the resident's needs. I can't praise this home enough.

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Review from J M (Daughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As it had been my first visit in a long time, everyone was welcoming, helpful and friendly. Mum looked well, which I am sure is down to the care of all the staff who look after her, which I am always grateful for.

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Review from E H (Sister of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

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Review from Zena L (Daughter of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent and the level of care given to my mother has been first class. The communication has been most welcome and puts my mind at rest. Thoroughly recommend this home.

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Review from D P (Relative of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our friend has been here everyone has been extremely helpful and positive. She has only been here a month and already there is improvement.

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Review from Christina P (Wife of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a lovely Jubilee party at Oakview this month. All the residents were involved and included in a well planned and very enjoyable occasion. My husband especially had a really great time and was extremely well cared for by the staff. In fact when I visited today he told me that all the staff
were very kind and caring. Something that I have been aware of for sometime. On a personal note, I would like to thank the staff who helped me last week when I arrived dishevelled and bleeding having taken a tumble while walking along the pavement to visit my husband.

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Review from Mark C (Son of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Oak View for a number of years now, and I cannot stress enough just how exceptional the care he receives is. I’ve had experience with other homes, and they simply do not compare. I would strongly recommend them to anyone; it’s never an easy decision to choose the right
home for your loved one, so hopefully, this accolade will help people when in the process of making such a tough decision.

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Review from Roberta W (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because of virus lockdowns I have never been inside the care home or seen any other residents. I go into my father's room through an outside door so I cannot answer questions on facilities/activities. The manageress, the staff, cleaning lady and maintenance man have always been cheerful, friendly and
helpful to me and my Dad. His room is clean and warm. The en-suite sink and toilet are gleaming clean. I am very pleased and couldn't wish for better for him.

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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for Oak View Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.643 for Oak View Residential Care Home is calculated as follows: ( (104 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 129 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.98 Points relating to the number of positive Reviews for Oak View Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 10 Positive Reviews ÷ 10.2 = 0.98

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Gemma

Gemma Benford

Job Title: Team Leader

Joined: 2016

Gemma has been working with us for over 5 years now at Oak View Care Home and continues to provide the highest standard of care with a smile on her face and care in her heart. Now in the position of team leader, Gemma is focussed on gaining further qualifications as well as continuing to lead her team impeccably.


NVQ Level 2 in Health and Social Care
Working towards NVQ Level 3 in Health and Social Care


Sekajja

Sekajja Lugolobi

Job Title: Care Assistant

Joined: 2018

Qualifications:
Diploma in Business Planning and Management


Michelle

Michelle Smith

Job Title: Care Assistant

Joined: 2020

Qualifications:
NVQ Level 2 in Hospitality and Catering


Frank

Frank Pace

Job Title: Care Assistant

Joined: 2019

Qualifications:
City and Guilds Catering Diploma


Frequently Asked Questions about Oak View Residential Care Home

What types of Care is Oak View Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oak View Residential Care Home provide?

Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Oak View Residential Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Oak View Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oak View Residential Care Home to the centre of Hayling Island?

3.0 mile(s) as the crow flies, distance by road may be significantly further.