Pax Hill Elderly Mentally Frail Unit

Pax Hill Nursing & Res Home, Bentley, Farnham GU10 5NG
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9.9 55 Reviews
  • Pax Hill Elderly Mentally Frail Unit, Farnham
Pax Hill’s Elderly Mentally Frail Unit is a dementia specialist home, purpose-built for the very specific needs of those in the earlier stages of Alzheimer's and other dementias.

The building has been completely refurbished during 2018 and is effectively a brand new care home. Care and attention have been spent on details to provide benefits for residents in the early stages of dementia.

Structured activities are part of daily life and the environment supports the aim of providing an interesting and supportive living space for people with cognitive issues. The EMF wings' qualified care staff offer 24-hour residential care. The Manager and her deputy have years of experience in this field.

Set in the grounds of the larger nursing home and Baden Powell’s old house, the EMF wing benefits from its own enclosed, sensory garden accessible to residents.

All the bedrooms have en-suite facilities with large windows and views of the surrounding fields. Some have access to an enclosed patio area, some have a large balcony. The living, dining and activity areas are open, light environments where residents can join in with activities or observe others. There is a residents bar, library, cinema area and sweet shop. Communal areas are in different parts of the home providing choice for individual requirements.

Visitors are welcome at any time.

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Care Provided by Pax Hill Elderly Mentally Frail Unit

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Chinnamma Thomas (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (39)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Pax Hill Elderly Mentally Frail Unit

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,530 – £1,872
    • RESPITE Self-Funded Residential Dementia Care £1,731 – £1,902

  • Fees are inclusive of care and accommodation as part of daily routines. External services such as hairdressing, foot care and newspaper deliveries are charged as extras. All bedrooms are single and have similar facilities. The price variations are due to room sizes.
  • (these prices are only a guideline, please contact Pax Hill Elderly Mentally Frail Unit to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time. Reception is manned 7 days a week 9am to 5pm.


  • Parking

  • Parking is freely available.


Pax Hill Elderly Mentally Frail Unit Reviews (55)

Total of 55, showing 1-20
9.9

Pax Hill Elderly Mentally Frail Unit has a Review Score of 9.9 (9.894) out of 10, based on 15 reviews in the last 2 years. Over all time Pax Hill Elderly Mentally Frail Unit has 55 reviews.

Overall Experience

  • 49
  • 5
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Review from J H (Son of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A super, purpose-built home in a rural setting.

Reply from Angela Strange, Resident Liaison at Pax Hill Elderly Mentally Frail Unit

Thank you for taking the time to review EMF, we are very fortunate to be surrounded by 9 acres of beautiful grounds in the Hampshire countryside.


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Review from Ami Y (Granddaughter of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pax Hill staff are wonderful at looking after my grandad. They support his independence whilst keeping him safe. It is comforting to know he is safe and has people around him whilst the family are unable to look after him.

Reply from Angela Strange, Resident Liaison at Pax Hill Elderly Mentally Frail Unit

Our dedicated staff take the time to get to know every resident. We are so pleased that you and your family are confident that your grandad is safe, happy and well cared for. Thank you for taking the time to review EMF, I will share your kind words with the team.


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Review from K Q (Daughter of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pax Hill is truly wonderful place for residents who are living with Dementia. The care and support my mother has been given is very high. We have been supported as family to help our mother settle into her new life at Pax Hill. The staff are wonderful, caring and supportive to the residents. As a family,
we are very pleased and grateful for Pax Hill.

Reply from Angela Strange, Resident Liaison at Pax Hill Elderly Mentally Frail Unit

Thank you for taking the time to leave a review for EMF. Our team treats everyone as family, no one wears a uniform so that it feels like home. It is important to us that we support both our residents living with dementia, and their families. I will pass on your kind words to the team.


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Review from G W (Husband of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The all-round care for my wife has been excellent. The attentiveness of the staff together with their patience is outstanding. The cleanliness, a high standard of facilities and their maintenance is very good. There is always a welcome for visitors who are treated with great kindness.

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Review from Guy H (Son of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Active, caring, proactive, attentive staff and very friendly - great communication.

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Review from Ian T (Son of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pax Hill has been superb in the support of both my father and mother. I have no hesitation in recommending Pax Hill to those needing support for loved ones.

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Review from Robin C (Daughter of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had experience of a normal care home for the elderly with a dementia floor, I was so delighted for my mother to come to Pax Hill. The difference in friendly, quiet, patient and effective care is remarkable. Nothing is too much trouble. Mum is very rarely anxious now and is generally content.
I feel confident that she is always well cared for and is in the best place. She likes the decor and loves the house and gardens. Thank you to Pax Hill staff!

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Review from F W (Daughter-in-law of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has a lovely warm feel. The staff are all very friendly. My mother-in-law has settled well and is happy here.

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Review from Victoria R (Daughter of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, make a huge difference to Mum's quality of life. She is very happy, safe and settled at Pax Hill.

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Review from Samantha S (Daughter of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Pax Hill EMF Unit friendly and welcoming. It is set in a peaceful location, the rooms are spacious with a homely feel. The staff are very friendly and look after our parents, who both have different care needs, very well. I would definitely recommend Pax Hill.

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Review from R A (Daughter of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere, the staff are fantastic.
Very attentive.

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Review from Robert B (Son of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care Mum is getting here. The staff are lovely and very patient and helpful during a very difficult job as I speak to some who are doing jigsaw puzzles. Looked at a few places before placing Mum here, no comparison, this place is streaks ahead in cleanliness and care in general.
The cost is very high but Mum is worth it.

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Review from M T (Son of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After one year we remain assured as we were on day one. We picked the best care facility in our area. The staff remain friendly, and knowledgable and provide quick feedback should there be any issues. Both parents enjoy the environment and importantly feel safe. Thank you.

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Review from J F (Son of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Pax Hill to be a most welcoming place.
All of the staff are very friendly and helpful.
My mum has a lovely room with a stunning view and is very comfortable and happy here.

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Review from B W (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was extremely upset and wanted to leave. The staff were comforting and so supportive. Mum is definitely well cared for. Thank you to you all!

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Review from I G (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would unreservedly recommend Pax Hill Elderly Mentally Frail Unity for the care of a loved elderly person. The warmth and community spirit are immediately evident, with residents encouraged to base themselves in the well-designed and attractive common area where they can socialise and choose to take
part in activities. Loneliness is not an option, but privacy is always on offer too in the comfortable and well-appointed ensuite rooms. Staff are always patient and helpful, creating a calm, relaxed and supportive environment in which all care needs are fully addressed. I couldn't fault Mum's care, even when her needs escalated. She was a resident for thirteen months and we were always cheerfully welcomed on visits. Senior staff were very approachable, competent and supportive and regularly seen personally interacting with residents and supporting staff. The affection and respect that Mum was afforded were evident throughout her care, right up to her eventual passing when they adorned her bed with flowers. It sounds like a cliche, but staff treat the residents as family and it shows, we couldn't have made a better choice for Mum.

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Review from Caroline M (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly care home - the staff are very caring and always activities on - especially designed for dementia with lots of colours and big windows for views across the glorious countryside. Cannot fault it! I am always made welcome and they keep me updated on Dad's care. So lucky to have found this
gem - Dad is comfortable and happy and that is the main thing. Thoroughly recommend it!

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Review from Caroline D (Daughter-in-law of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was cared for in the Elderly Mentally Frail Unit at Pax Hill for several years, including the difficult time over lockdown. I am a health care professional myself and was always impressed with the knowledge and skills of the nursing staff, and the dedication, kindness and family atmosphere
provided by the nurses and carers. The environment is respectful and supportive, residents are encouraged to take part in activities and to be as independent as they are able. Any queries we had were dealt with promptly and tactfully, and we were kept informed of any changes in her condition. The staff training is evident in the calm way they can diffuse the situation if a resident becomes upset or agitated. The food is excellent and snacks and drinks were always available. As a family, we were made very welcome and when my mother-in-law died, the staff even attended the funeral which was very moving for us - they really did care as though she was family. Cannot recommend enough.

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Review from Kathryn S (Wife of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came initially for a four week trial. This has been extended for another four weeks and I am hoping that his stay will become permanent, as I am very happy indeed with his care, and he seems very contented. I find that the staff's communication and feedback is excellent, and I appreciate
this.

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Review from Clare J (Daughter of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Pax Hill over six months ago and quickly settled in. The staff are caring and respectful. Communication is good and activities are plentiful. I could not be happier!

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Pax Hill Elderly Mentally Frail Unit is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Pax Hill Elderly Mentally Frail Unit is calculated as follows: ( (163 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 180 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pax Hill Elderly Mentally Frail Unit is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Chinnamma Thomas

Job Title: Registered Manager

Joined: 2005

The EMF Manager, Mrs Chinnamma Thomas, has over 30 years’ experience as a nurse. She has been a senior member of Pax Hill staff since 2005 and the Registered Manager of the EMF wing for over 10 years.


Frequently Asked Questions about Pax Hill Elderly Mentally Frail Unit

What types of Care is Pax Hill Elderly Mentally Frail Unit registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pax Hill Elderly Mentally Frail Unit provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Pax Hill Elderly Mentally Frail Unit have?

There are 39 Single Rooms.

What are the Facilities & Services at Pax Hill Elderly Mentally Frail Unit?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pax Hill Elderly Mentally Frail Unit to the centre of Farnham?

4.3 mile(s) as the crow flies, distance by road may be significantly further.