Pax Hill Elderly Mentally Frail Unit

Pax Hill Nursing & Res Home, Bentley, Farnham GU10 5NG
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9.9 55 Reviews
  • Pax Hill Elderly Mentally Frail Unit, Farnham
Pax Hill’s Elderly Mentally Frail Unit is a dementia specialist home, purpose-built for the very specific needs of those in the earlier stages of Alzheimer's and other dementias.

The building has been completely refurbished during 2018 and is effectively a brand new care home. Care and attention have been spent on details to provide benefits for residents in the early stages of dementia.

Structured activities are part of daily life and the environment supports the aim of providing an interesting and supportive living space for people with cognitive issues. The EMF wings' qualified care staff offer 24-hour residential care. The Manager and her deputy have years of experience in this field.

Set in the grounds of the larger nursing home and Baden Powell’s old house, the EMF wing benefits from its own enclosed, sensory garden accessible to residents.

All the bedrooms have en-suite facilities with large windows and views of the surrounding fields. Some have access to an enclosed patio area, some have a large balcony. The living, dining and activity areas are open, light environments where residents can join in with activities or observe others. There is a residents bar, library, cinema area and sweet shop. Communal areas are in different parts of the home providing choice for individual requirements.

Visitors are welcome at any time.

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Care Provided by Pax Hill Elderly Mentally Frail Unit

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Chinnamma Thomas (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (39)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Pax Hill Elderly Mentally Frail Unit

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,530 – £1,872
    • RESPITE Self-Funded Residential Dementia Care £1,731 – £1,902

  • Fees are inclusive of care and accommodation as part of daily routines. External services such as hairdressing, foot care and newspaper deliveries are charged as extras. All bedrooms are single and have similar facilities. The price variations are due to room sizes.
  • (these prices are only a guideline, please contact Pax Hill Elderly Mentally Frail Unit to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time. Reception is manned 7 days a week 9am to 5pm.


  • Parking

  • Parking is freely available.


Pax Hill Elderly Mentally Frail Unit Reviews (55)

Total of 55, showing 21-40
9.9

Pax Hill Elderly Mentally Frail Unit has a Review Score of 9.9 (9.894) out of 10, based on 15 reviews in the last 2 years. Over all time Pax Hill Elderly Mentally Frail Unit has 55 reviews.

Overall Experience

  • 49
  • 5
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Date Published

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Review from Juliet B (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere and sense of well-being here are excellent. There is always a feeling of activity and enjoyment and this comes as a result of the hard work and diligence of the staff. When my turn comes, if it does, I shall be very happy to be at Pax Hill.

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Review from Richard B (Son of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, all the staff I have had the pleasure to deal with have been not only highly professional but also very friendly and caring.

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Review from Simon C (Nephew of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been at Pax Hill for over 8 years and I have always been impressed with both the staff and level of care.

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Review from E B (Wife of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent dementia home. Much praise from the family. Thank you for looking after our father and husband so well.

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Review from Wendy C (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Pax Hill Elderly Mentally Frail Unit to be an excellent care home - the staff are very caring and helpful. The care home is extremely clean and bright. There is always something going on and lots of activities organised for the residents. The food is very good. Nothing is too much trouble
for all staff from management down.

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Review from Stuart D (Son of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive staff working/caring in a super environment. An impressive set up all round. The residents are treated in a respectful way.

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Review from Julian G (Son of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise the Pax Hill Elderly Mentally Frail Unit enough. In what has been a challenging year for care homes they facilitated safe visiting as much as possible, whilst keeping residents safe. They organise lots of activities and photographs which we can view. Our parents are well looked after
and are very content with life. It is built on a foundation of love and respect.

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Review from Frances M (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at a number of local care homes before choosing Pax Hill for my mother but once I had visited it was a very easy decision. The facility is purpose-built and so gives residents the benefit of space and modern facilities. The rooms are bright and comfortable with many enjoying exceptional views,
the open-plan common area is spacious and airy allowing everyone to move around easily. The staff are lovely, caring and conscientious while treating everyone as an individual. There are various activities every day and residents can do as much or as little as they choose but the staff are always alert to anyone who needs something a bit different. All care homes seem hugely expensive but Pax Hill offers great value for money when compared to other care homes in the area.

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Review from T P (Wife of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was resident at Pax Hill EMF Unit from May to November 2019. I cannot rate too highly the care he received but also the whole family were wrapped in the care and affection. When he became ill and myself and my 3 daughters stayed there, we were also looked after and fed. We were part of this
wonderful family of the EMF unit. The staff from the manager down treat all residents with respect and endless patience.

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Review from H B (Daughter of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The new facilities are exceptional, however, more importantly, the staff rapport with each individual resident is very special.
We have found a wonderful new home for my mother.

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Review from Kate G (Daughter-in-law of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents-in-law have settled in very well with the help of the wonderful staff - who are all very kind, caring and loving. They are enjoying all the activities and outings.

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Review from Tony U (Son of Resident) published on 27 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pax Hill Elderly Mentally Frail Unit is a magnificent, brand-new facility in a beautiful, peaceful location in the Hampshire countryside. The building is bright, colourful, clean and spacious with superb en-suite bedrooms and great views. The care staff are welcoming, friendly, efficient, attentive
and interact exceptionally well with the residents. Now needing 24-hour care, my mother was initially unhappy to leave her bungalow in February but has settled in remarkably quickly at Pax Hill and now considers it her home. She has already enjoyed several group trips to nearby attractions and gets involved in various activities on a daily basis, from ceramic painting to singing - all of which help stimulate her mind. She has made new friends and I believe there has been a marked improvement in her physical and mental health since she arrived. A big thank you to all the wonderful staff for their care and compassion, and for making life so much less stressful for the relatives of those affected by dementia.

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Review from William C (Brother of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pax Hill sets the highest standard in care homes. The buildings and facilities are outstanding and difficult to fault. But, to my mind, it is the staff that makes Pax Hill outstanding as a suitable place for my beloved sister to dwell for her twilight years.
The management of the EMF wing are charming
professionals from Kerala, each one dedicated to their task.
The carers are delightful young ladies from Nepal who are equally dedicated. My sister could not receive better attention.
I highly recommend Pax Hill to anyone who is considering a home for their nearest and dearest.

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Review from Sally-Ann N (Niece of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been cared for here for 3 years. The staff and care are excellent. She is living with dignity in a wonderful environment. I wouldn't mind a bit of care here myself!

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Review from Jacqueline T (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Pax Hill EMF Unit for the last 2 and a half years. She has deteriorated over this period but the care has adjusted accordingly always putting her best interests at the centre of her care. The new accommodation is excellent but it is the staff that makes me want to recommend
the EMF to people looking for a safe caring home.

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Review from Christopher P (Relative of Resident) published on 6 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

When refurbishment works started at this home things went rapidly downhill. My father, a resident at the time, was out for a bit of fresh air with a carer assisting him as he was not to steady on his feet, he used a walking stick. Despite a carer being with him he took a nasty fall and split his nose
which required hospital having his nose stitched. Two months later he had another fall as his confidence had taken a huge knock from the first.
His funds were now diminishing, the home found out I/he was given notice to 'quit'. They said they could no longer care for him, he could not be lifted if he fell. My question has always been that surely this is a standard requirement for dementia care. I feel to this day I was not being told the truth and when the accounts people said if your father has less than 2 years of his own personal finances left, he has to move.
An appalling way to treat a frail old man in his twilight years, I regret the day I was a succour to their persuasive selling.

Reply from Jane Upfold, Marketing Manager at Pax Hill Elderly Mentally Frail Unit

We at Pax Hill are sad that you did not find your father’s 19 months here satisfactory. Our staff tried to accommodate his love of the outdoors and walks even though he came to us with a history of falls. We recall no “persuasion” that he chooses Pax Hill at the end of a temporary stay.


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Review from Sue S (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Pax Hill in October 2016. I find the staff very helpful. Mu mum was so unsettled when she arrived and they were so nice and patient with her. Now she is settled and happy. They also involve the family with get togethers which are a lovely way of meeting other residents and
their families. I would strongly recommend Pax Hill to others.

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Review from John H (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care that mum receives. She has been at Pax Hill for six months and has settled in well and seems to be happy.
The staff are always very polite and helpful when we visit.

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Review from P W (Son of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled very well against all expectations.
Very caring staff, lovely views from the room.
Mum has joined in with the activities and is beginning to enjoy them.
A very friendly and caring environment.

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Review from Karen S (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and have gone out of their way to help mum to settle in. Mum enjoyed the activities very much and has made her room very comfortable.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Pax Hill Elderly Mentally Frail Unit is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Pax Hill Elderly Mentally Frail Unit is calculated as follows: ( (163 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 180 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pax Hill Elderly Mentally Frail Unit is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

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Chinnamma Thomas

Job Title: Registered Manager

Joined: 2005

The EMF Manager, Mrs Chinnamma Thomas, has over 30 years’ experience as a nurse. She has been a senior member of Pax Hill staff since 2005 and the Registered Manager of the EMF wing for over 10 years.