Pax Hill Elderly Mentally Frail Unit

Pax Hill Nursing & Res Home, Bentley, Farnham GU10 5NG
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9.9 55 Reviews
  • Pax Hill Elderly Mentally Frail Unit, Farnham
Pax Hill’s Elderly Mentally Frail Unit is a dementia specialist home, purpose-built for the very specific needs of those in the earlier stages of Alzheimer's and other dementias.

The building has been completely refurbished during 2018 and is effectively a brand new care home. Care and attention have been spent on details to provide benefits for residents in the early stages of dementia.

Structured activities are part of daily life and the environment supports the aim of providing an interesting and supportive living space for people with cognitive issues. The EMF wings' qualified care staff offer 24-hour residential care. The Manager and her deputy have years of experience in this field.

Set in the grounds of the larger nursing home and Baden Powell’s old house, the EMF wing benefits from its own enclosed, sensory garden accessible to residents.

All the bedrooms have en-suite facilities with large windows and views of the surrounding fields. Some have access to an enclosed patio area, some have a large balcony. The living, dining and activity areas are open, light environments where residents can join in with activities or observe others. There is a residents bar, library, cinema area and sweet shop. Communal areas are in different parts of the home providing choice for individual requirements.

Visitors are welcome at any time.

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Care Provided by Pax Hill Elderly Mentally Frail Unit

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Chinnamma Thomas (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (39)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Pax Hill Elderly Mentally Frail Unit

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,530 – £1,872
    • RESPITE Self-Funded Residential Dementia Care £1,731 – £1,902

  • Fees are inclusive of care and accommodation as part of daily routines. External services such as hairdressing, foot care and newspaper deliveries are charged as extras. All bedrooms are single and have similar facilities. The price variations are due to room sizes.
  • (these prices are only a guideline, please contact Pax Hill Elderly Mentally Frail Unit to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time. Reception is manned 7 days a week 9am to 5pm.


  • Parking

  • Parking is freely available.


Pax Hill Elderly Mentally Frail Unit Reviews (55)

Total of 55, showing 41-55
9.9

Pax Hill Elderly Mentally Frail Unit has a Review Score of 9.9 (9.894) out of 10, based on 15 reviews in the last 2 years. Over all time Pax Hill Elderly Mentally Frail Unit has 55 reviews.

Overall Experience

  • 49
  • 5
  • 1
  • 0
  • 0

Date Published

55
3
7
15
40

Review from Jacky F (Daughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother came to Pax Hill Care Home (EMF Unit) in May 2016. I cannot fault this Care Home the staff always showed such great care and patience towards my mother who I know was very happy to be living at Pax Hill. The staff always kept us informed on her mental state and always made us feel welcome
whenever we came to visit. I cannot fault this Care Home.
Even when she passed they still treated her with respect and compassion.


This Unit is being refurbished at present and I'm sure once the building work has been completed this will improve the Common Rooms and Bedrooms with new furniture which will make a big difference.


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Review from Carol H (Daughter of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seemed very happy when we brought her in. We were made welcome and she was fine when we left her. When we collected Mum, she was very happy and said she would like to come for respite again.

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Review from Lorraine Y (Daughter of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy here. The staff are always happy and cheerful and that makes the home "just like home".
After visiting mum, we are pleased that she is getting the best possible care.
Thank you.

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Review from J C (Son of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first impressions of Pax Hill were the general sense of light and open spaces and the marvellous views. Since then, we have always found the staff helpful, cheerful and friendly. My mother has been very well cared for. Possible problems are picked up quickly and acted upon promptly. All members
of the family are made very welcome whenever they visit.

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Review from Gill F (Daughter of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I stepped in the door I knew this was the right place for Mum. Pax Hill EMF has a happy atmosphere and residents receive outstanding care from the wonderful staff. My mum arrived two weeks ago after a long spell in hospital and the improvements since she arrived at Pax Hill is amazing.
I was particularly impressed with the Christmas party that was arranged for residents and their families. The staff worked really had to make it a happy occasion for everyone. Mum has settled really well and is happier than she has been for years. Thank you.

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Review from Steven P (Son of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is good and residents appear very happy in surroundings.

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Review from Jackie H (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my first visit to Pax Hill, I knew straight away it was for Mum but I also knew Mum would find the change from home to care home difficult. The staff at Pax Hill were absolutely great. The patience they showed to Mum was out of this world. Mum would say some awful things to us, family and it was
so upsetting but the staff reassured us not to take it to heart and Mum finally settled and I think is happy.

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Review from Anne W (Daughter of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been extremely positive. As a visiting relative, I am always warmly welcomed by the staff who are always keen to update me. I feel welcome at whatever time I arrive and always find the home clean, tidy and the residents relaxed and being attended to as required.
The senior staff
are knowledgeable, compassionate and provide an excellent level of care. The residents are encouraged to take part in stimulating activities if they wish, which are tailored to their abilities.

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Review from Marion E (Daughter of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed by the care and attention given to my mother. Having visited so many care homes before making our choice, when we found Pax Hill it was like a breath of fresh air. They really understand the needs and requirements of the resident and the family too. I could not have chosen better.

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Review from Karen M (Daughter-in-law of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot highly recommend Pax Hill EMI Unit enough. It's been very hard seeing a close family member suffer from dementia, but the care and support offered by the team at Pax Hill is first class. We are extremely happy with all the care that is provided. The personal touch and care offered is second
to none.

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Review from F R (Daughter of Resident) published on 1 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident for one year. During this time she has been well cared for and we have seen an overall improvement in her health and welfare. The staff are attentive and treat the residents with dignity and respect. The home has a very welcoming and friendly attitude.

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Review from Vanda K (Friend of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Pax Hill for a year now and every time I come the home is very welcoming and friendly. There is a lovely atmosphere and all the staff are most conscientious and caring. The residents are always treat with great kindness and patience and there is much laughter and fun. We are always
offered refreshments and looked after very well. Its lovely to see all the activities that are organised for the residents- there is lots of stimulation for them.

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Review from Fiona D (Daughter of Resident) published on 27 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pax Hill has been wonderful in caring for my very elderly mother who suffers from Lewy body dementia. The staff are extremely friendly and welcoming. They are highly qualified and experienced with that sort of care. They always treat my mum with sensitivity and dignity. The activities manager send me
photos of my mum enjoying all the seasonal activities and this is lovely for me to see. I find such a relief and so reassuring to know that my mum is so well cared for and looked after.

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Review from Jean E (Wife of Resident) published on 28 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think that Pax Hill EMF Unit has a warm and friendly atmosphere. Visitors are made welcome at any time. The staff listen and act on any concerns I have which I appreciate.

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Review from Lesley B (Daughter of Resident) published on 28 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Pax Hill for eighteen months and has received every aspect the most exceptional care. The staff are friendly, efficient and caring. The activities are excellent but it would be better if they were available more often.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Pax Hill Elderly Mentally Frail Unit is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Pax Hill Elderly Mentally Frail Unit is calculated as follows: ( (163 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 180 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pax Hill Elderly Mentally Frail Unit is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

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Chinnamma Thomas

Job Title: Registered Manager

Joined: 2005

The EMF Manager, Mrs Chinnamma Thomas, has over 30 years’ experience as a nurse. She has been a senior member of Pax Hill staff since 2005 and the Registered Manager of the EMF wing for over 10 years.