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There are no fixed visiting hours. Depending on the day and the external activities the residents may not be in , therefore it is advisable to arrange and agree the visiting time.
There is ample parking for 3 cars.
Primrose House has a Review Score of 9.1 (9.083) out of 10, based on 2 reviews in the last 2 years. Over all time Primrose House has 8 reviews.
Review from Jean B (Mother of Resident) published on 30 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kuna Saeger, Registered Manager at Primrose House
Thank you for the wonderful words. We are so very pleased that you feel your daughter is well cared for at Primrose House.
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Review from Pamela C (Mother of Resident) published on 23 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kuna Saeger, Registered Manager at Primrose House
Thank you for your kind comments. We too appreciate the support and trust that you place in us with respect to your family member.
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Review from Cheryl C (Resident) published on 27 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Nicky C (Sister of Resident) published on 6 April 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Throughout the pandemic, we couldn’t visit, however, it was a real comfort knowing I could facetime her at anytime or call and receive regular feedback on how she was doing. The team followed every guidance to keep the house safe, but it was hard not to see her. However, the main priority was to make sure all the residents were safe and protected and because of their hard work, none of the residents caught Covid. I honestly do not know where to begin to thank the manager and his team enough for looking after my sister and her residents.
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Review from Carol C (Sister of Resident) published on 24 March 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Tina C (Aunt of Resident) published on 24 March 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
It is reassuring to know that my niece is so well cared for and settled at Primrose House. If I have any questions or worries about her, I can phone the Manager and discuss things. He is always ready to listen and will sort things out with diligence and common sense.
There is a relaxed, homely feel to Primrose House, very much a family atmosphere with the residents and staff. My niece is supported to go to various activities when it is safe and the staff are also very quick to respond to any medical matters and get her the help she needs.
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Review from Grace W (Sister of Resident) published on 15 March 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
What has impressed me most is the care and attention given to the residence during this unforeseen Covid pandemic which has been devastating. The management in Primrose House were very quick to keep the residences safe by locking down very early even before the government put their measures in place. Knowing how vulnerable my relative is gave me peace of mind and reassurance that she would be safe during this uncertain period. I cannot praise Primrose House enough for the care and support they have given my relative and I'm sure she'll continue to be happy there amongst her friends.
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Review from J B (Sister of Resident) published on 11 March 2022
Submitted via Website •
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5.0 out of 5
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The Review Score of 9.1 (9.083) out of 10 for Primrose House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for Primrose House is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.125 Points relating to the number of positive Reviews for Primrose House is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 6 registered maximum number of service users is 1.2, which has been reached with 2 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Jun 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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