New Milton House

40 - 44 Barton Court Road, New Milton BH25 6NR
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9.2 30 Reviews
  • New Milton House, New Milton
New Milton House offers a purpose-built environment and scenic surroundings, ideal for older people with care needs to achieve a peaceful lifestyle through which they feel supported and protected.

An important part of the care itinerary is to promote independence, while at the same time the team believe in the benefit of continuous assessment to make sure all support is suited to specific needs.

The home's mission statement includes a commitment to truth, simplicity, peace, equality and sustainability.

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Care Provided by New Milton House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • New Forest Care Homes Ltd
  • Person in charge
  • Ieva Silina (Registered Manager)
  • Admission Criteria
    • Private, NHS and social services
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1977
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for New Milton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £996 – £1,595
    • RESPITE Self-Funded Residential Care £996 – £1,595
  • (these prices are only a guideline, please contact New Milton House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome throughout the day & evening to visit relatives.


  • Parking

  • Parking to the front of the home.


New Milton House Reviews (30)

Total of 30, showing 1-20
9.2

New Milton House has a Review Score of 9.2 (9.215) out of 10, based on 8 reviews in the last 2 years. Over all time New Milton House has 30 reviews.

Overall Experience

  • 22
  • 7
  • 0
  • 1
  • 0

Date Published

30
2
2
8
22

Review from Patricia P (Respite Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very caring there is the opportunity for quiet in two separate rooms with comfortable furniture away from the main lounge. I felt there was a family atmosphere unusual in some care homes. A varied menu which I mostly enjoyed, some delay serving sometimes resulting in tepid food and
complaints which were listened to. Although I am glad to have returned home I would use the home again.

Reply from Ieva Silina, Registered Manager at New Milton House

Thank you for your thoughtful review! We're glad you felt cared for and appreciated the family atmosphere. We value your feedback about meal service and will work on improving this. It means a lot to know you'd consider us again in the future!


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Review from Heather H (Daughter of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

New Milton House is an excellent care facility. They do everything possible for my elderly father and treat him so well.
He is safe and has company and excellent personal care. The food, the activities and the staff are first rate.
We are truly blessed.
Thank you with all my heart.

Reply from Ieva Silina, Registered Manager at New Milton House

Thank you for such a lovely review. We take great pride in ensuring our residents receive the best care.


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Review from J P (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to building works having to be carried out in our house, my elderly mother had to be placed into respite care whilst the builders were re-installing her wet room. What started out as an intended 2 weeks stay ended up being 6 weeks due to delays with the works.
Quaker House has always been our
first choice if my mother needed care and we are not disappointed. All the staff are caring, kind, patient and ensured my mother had everything she needed. From the management to the team of carers, not to mention the events team and the kitchen staff, everyone gives their utmost to ensure the needs of the residents are met.
The facilities are excellent - not just one large room where residents sit but there is a sunny conservatory to enjoy, a jigsaw room and a craft room - which makes for a varied environment. The accommodation is very pleasant and Quaker House has very high standards of hygiene.
Quaker House provides a happy and safe place for residents - congratulations.

Reply from Ieva Silina, Registered Manager at New Milton House

Thank you so much for your lovely review. You are always welcome back, even just for a tea and a chat


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Review from Mary L (Respite Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a five-week stay in hospital, I came to New Forest Quaker Care Home, first for respite care and am delighted to feel very much better able to manage looking after myself when I return home. The staff are very kind and patient. They seem to enjoy working with us 'oldies'! I have known about Quaker
House since its planning stages so it was good to become a temporary resident.

Reply from Ieva Silina, Registered Manager at New Milton House

Thank you so much for your lovely review, we're delighted you enjoyed your respite stay with us.


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Review from C H (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Several people welcomed Mum back here. We were all offered a cup of tea as we unpacked. After her stay we had a card to say it was nice to see her once again. Little touches but very thoughtful.

Reply from Ieva Silina, Registered Manager at New Milton House

Thank you for your lovely review. It was lovely to see your mum again.


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Review from B W (Son-in-law of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very well-run care home by a dedicated and caring staff. Very high standards of care and hygiene. Residents' needs met in a caring manner. Facilities and entertainment of a very high standard, with numerous rooms to relax and have family time.

Reply from Ieva Silina, Registered Manager at New Milton House

Thank you very much for the great review, we appreciate it.


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Review from Shirley B (Respite Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following my hip replacement operation, I knew I would need respite care, so I checked several care homes in my area and was most impressed with New Forest Quaker Care Home, so I booked a room for the second day following my operation. I was delighted with the accommodation provided and very satisfied
with the care care and service given by the staff. The food was excellent and was served in your room or in the dining area. I stayed for four weeks and would recommend this care home to anyone in need.

Reply from Ieva Silina, Registered Manager at New Milton House

We appreciate you taking the time to write this lovely review, we will share it with the whole team.


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Review from Ann C (Friend of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend stayed at Quaker House for four weeks, following hip surgery. The home was very attentive and she made a good recovery, returning to her home to continue life as before. Thank you.

Reply from Ieva Silina, Registered Manager at New Milton House

Thank you so much for your lovely review, we will share it with the team. It’s great to hear your friend is doing well at home.


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Review from Bruce S (Son of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very pleasant, welcoming and helpful.
When I went to look around the home, I spoke to one of two of the residents, and they were very friendly and answered my questions about the home.
I liked that because I had seen residents and other homes I visited, but there did not seem to be much
in the way of mixing and conversations and felt my mum needed companionship and people to mix with, and other homes did not offer this.
I will be honest and say that people are surprised when I tell them where she is, as it is the "Quaker" bit that seems to put people off!

Reply from Ieva Silina, Deputy Manager at New Milton House

Thank you very much for taking the time to leave us a review. We really appreciate your comments and feedback.


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Review from Sinead V (Niece of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle went to New Forest Quaker Care Home initially for some respite care. It soon transpired that he would be unable to return to independent living. I want to commend all the staff for making this transition so easy. Their gentle approach made it very easy for my uncle to cope with the change.
The staff are always friendly, helpful and offer a home away from home feeling which was vitally important for me. I was so relieved to know that he was in the best possible place. Towards the end of his life as his health deteriorated the staff were so kind and caring. I cannot recommend this care home enough. Sincere thanks to all the staff.

Reply from Ieva Silina, Interim Manager at New Milton House

Thank you very much for taking the time to leave us a review. We really appreciate your comments and feedback.


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Review from Tricia P (Friend of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Quaker home in New Milton, looked after my neighbour in a caring professional way. He enjoyed the food, especially the desserts and cakes in the afternoon! He had a lovely room overlooking the garden and he loved looking at the fish in the pond swimming about.
There was never anything the manager
would not do to help and comfort him.
A comfortable and safe place to be.

Reply from Ieva Silina, Interim Manager at New Milton House

Thank you very much for taking the time to leave us a review. We really appreciate your comments and feedback.


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Review from Michael P (Respite Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife died recently and I have prostate cancer. So I am finding life difficult at the moment.
The District Nurse said I was not looking after myself since her death.
She suggested going to New Forest Quaker Care Home for respite care.
I am glad I took her advice.


Everything about the home is

excellent.
I cannot find anything to fault.
The staff are caring and supportive.
The food is excellent with a choice of meals on the menu for lunch and supper.
There are regular GP visits every week.
The District Nurses come to the home whenever needed.
Everything is maintained to a high standard of cleanliness.
It is a happy jolly place for your care.
It is a place to feel safe in.
Overall it is good value for money and I would recommend the New Forest Quaker Care Home (which is a charity) to friends and family if they needed similar care.
I am going home soon feeling better able to cope with life after the loss of my wife, and I will be doing voluntary work here.

Reply from Ieva Silina, Deputy Manager at New Milton House

Thank you so much for your lovely words which we will share with the team, it is very much apricated. We are very happy to know you and that you feel well enough to go home, which is amazing. We all welcome you here as a volunteer. Thank you again.


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Review from Paul K (Son-in-law of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

After my Nan had lived here a few years ago and everyone being very happy with how she was cared for it was an obvious choice for my father-in-law. Unfortunately the way the home is run now is very bad in comparison.
His medication was never updated as we asked for from the start and we don't think
he was ever encouraged to shower whilst there.
We have now moved my father-in-law after he was asked to leave, due to his dementia, which he had when he moved in. Seeing the new home we can see the improvement within 2 weeks.
Speaking to people in the industry whilst finding a new home it is well known that Quaker House is now very badly run and should be avoided.

Reply from Ieva Silina, Deputy Manager at New Milton House

Thank you for taking the time to review our service. We welcome constructive feedback! Firstly, we would like to say that we are sorry we could not meet your father-in-law’s needs. We are not a specialist dementia nursing home, as you are aware we are a residential home. Regarding medication, we do not have nurses employed here and liaise with the GP and district nurses regarding medication. Sadly your father-in-law's condition worsened whilst he was here, which is why we could not meet his needs. We are very pleased he is doing well at his new home. We wish him all the best as he was fondly thought of here and missed at Quaker House.


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Review from K L (Daughter of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her final 5 months at Quaker Care Home. After her arrival, she settled in quickly and felt safe. The family could see that she was very well cared for. The home is comfortable, bright and always clean. Although Mum chose to spend much of her time in her room, she loved her view of the
garden. The staff were kind and friendly to my mother and the family. Visits were easy to arrange and it was good to see Mum feeling relaxed and cheerful. The family were always kept up to date with any changes in Mum's health. We are grateful for the time she spent there.

Reply from Chelsea Cavill, Support Manager at New Milton House

Thank-you for taking the time to leave us a review. We are so happy to hear that your mother was so comfortable here and that you are happy with that care that she received.


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Review from Kathy S (Daughter of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've never seen my Mum look so well, happy and content since coming to Quaker House. The staff are genuinely caring - not just for residents but for family too. We all feel welcome and know Mum is safe, cared for and in trusted hands. The other residents are all friendly and there are lovely warm friendship
groups across the home. Thank you Quaker House for giving us our Mum back.

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Review from Pat S (Niece of Resident) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The New Forest Quaker Care Home is an extremely comfortable, caring home. The common rooms (lounges and dining room) are beautifully furnished and overlook a very attractive well-maintained garden. The bedrooms are well-appointed with an en suite bathroom. There are facilities for residents to have
some of their own furniture in their bedroom. All the rooms are kept very clean and bright.
Above all the staff are kind, friendly and responsive to residents' needs. A number of activities are organised for those who wish to take part.

Reply from Chelsea Cavill, Support Manager at New Milton House

Thank you very much for taking the time to leave us a review, our staff pride themselves on being attentive and responsive to residents needs, whilst continually promoting their independence.


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Review from K H (Friend of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is friendly, light, airy and clean. The staff are always happy to help and provide care whenever necessary.
The range of activities on offer and facilities the home has are excellent. The menus and quality of food is very good too.

Reply from Chelsea Cavill, Support Manager at New Milton House

Thank you very much for taking the time to leave us a review. We really appreciate your comments and feedback.


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Review from C S (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been coming to Quaker Care Home for respite a few times a year for the last 3 years. Now is the time for a permanent place and I could not think of her going anywhere else. The staff and residents are all so welcoming, it is like home from home for her.

Reply from Chelsea Cavill, Support Manager at New Milton House

Thank you for taking the time to leave us a review. We are so very happy we have been able to make your mother feel so at home here at New Forest Quaker Care Home. We pride ourselves on being able to make this their home from home, so they feel comfortable, safe and settled with us.


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Review from Sally T (Daughter of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very well cared for, and I felt very happy that she was in a safe environment and looked after.

Reply from Chelsea Cavill, Support Manager at New Milton House

Thank you for taking the time to leave us a review.
We appreciate your comments and feedback.


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Review from Marianne B (Daughter of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quaker Care Home exceeded our expectations.
Our mother was resisting leaving her home, but we gradually introduced her to be cared for, by respite care to begin with.
The staff are very good indeed, nothing is too much trouble and you were made very welcome to talk with the leading staff if you had
any queries.
The home is more on the side of the client's welfare than having a splendid interior, no offence meant!
Our mother gradually settled in, and although she did not partake, there was a lot going if she wanted to join in.
Her room was made very comfortable with some of her own possessions.
All in all, we would thoroughly recommend this care home, for its warmth and understanding of old people, its safe environment and friendly atmosphere.

Reply from Chelsea Cavill, Support Manager at New Milton House

Thank you very much for taking the time to leave us a review, we always welcome feedback and constructive criticism. We are in the process of refurbishment throughout the home, having spent the last few months refurbishing the resident's rooms, we are now working through the communal areas.
We are very glad we were able to help your mother settle in through what can be a difficult time.


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Current Review Score: 9.2 (9.215)

Overview of Review Score

The Review Score of 9.2 (9.215) out of 10 for New Milton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.415 for New Milton House is calculated as follows: ( (40 Excellents x 5) + (53 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.415

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for New Milton House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (8)

Andrew

Andrew

Job Title: CEO

Andrew is originally from Cumbria but moved around quite a bit being in the military, he started to settle “down south” from London to Hampshire. Once Andrew left the armed forces 20 years ago, he embarked on the care industry. Andrew started as a care worker and progressed to CEO and a company owner. His main experience has been within domiciliary care, residential and nursing homes, especially in dementia care.


Andrew likes to listen to music, read and go on walks in the beautiful New Forest.


Ieva

Ieva

Job Title: Registered Manager

Ieva holds a level 3 diploma in health and social care and is currently studying level 5 leadership in adult care. Ieva has worked in care since 2010 as a care assistant in domiciliary care and care home settings. She has also worked as a support worker for learning disabilities.


Ieva started her career here in 2012 as a care assistant, progressing to Senior Carer in 2015, and then to Team Leader in 2017. Then in January 2019, Ieva was promoted to Deputy Manager.
Ieva became our registered manager on 16th March 2023.


Outside of work, Ieva enjoys travelling, reading and spending time with her husband and her dog, Max.


Melanie

Melanie

Job Title: Deputy Manager

Melanie has been involved in elderly care for the past 14 years and started her career as part of a domiciliary agency in 2009. She then worked as a private caregiver for a few years and for the last 6 years has worked in care homes.


Melanie joined the team as a Senior care assistant in September 2022 and was promoted to the position of Deputy Manager in March 2023. She has recently attained her NVQ Level 3 in Adult care.


Barbara

Barbara

Job Title: Finance Manager

Barbara has been working in various accounts roles for over 30 years, her main role as a finance manager was for a promotional gift company. She is very much looking forward to her role as Finance manager within New Milton House.


Barbara's hobbies include photography/cooking/dancing and walking with her husband and Poppy, their Cocker Spaniel. She also enjoys travelling around the globe and raising funds for Breast cancer care. One of Barbara's trips was to China where she walked along The Great Wall of China, and raised over £6000.


Amanda

Amanda

Job Title: Housekeeper

Amanda has worked in the care sector for over 25 years. She joined us in 2005, as a Day & Night carer. In 2016 Amanda was appointed as our Housekeeper. She leads a team of domestic and laundry staff and supports the residents and the home with all aspects of housekeeping.


Outside of work Amanda’s hobbies include spending time with her family, walking her dog, riding her bicycle & cross stitch.


Duncan

Duncan

Job Title: Head Chef

Duncan has been working within the food industry for over 20 years, holding a variety of different roles during this time. He brings a wealth of experience from his time in hospitality and catering. Duncan’s role as head chef is to ensure all residents are catered for, with a focus on unprocessed, whole foods, sourced locally and cooked to residents liking.


He is always working with residents to develop the menu and offer dishes to cater for all tastes. Recently Duncan has been busy growing vegetables and herbs in our garden, adding these to the recipes served to residents.


When Duncan is not working he enjoys spending time with his family, forest walks and fishing.


Sophie

Sophie

Job Title: Reception/Admin

Although Sophie is new to the care section, she has worked in admin for over 6 years, working in both London and Dorchester in various office environments. Sophie greets all New Milton House visitors and deals with enquiries. She also interacts with the residents, which she enjoys, and helps them out with any queries they might have.


Outside of work Sophie enjoys travelling, going on beach walks with her family and their two dogs and attending a mini trampoline fitness class.


Vicky

Vicky

Job Title: Activities and Wellbeing Companion

Vicky was a teacher for 17 years, initially in secondary schools and then chose to work in the primary sector where she also taught special needs, children. She then had a late family and went into activities and well-being in the care section. Vicky organises all the Home’s activities, from exercise classes to singers/performers as well as arts and crafts and movie nights.


Outside of work, Vicky and her husband Everett are keen members of the National Trust and they also enjoy sea fishing. She also enjoys reading and sings in a local Church choir and is part of the Mini Cooper Register for Dorset.


Frequently Asked Questions about New Milton House

What types of Care is New Milton House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does New Milton House provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does New Milton House have?

There are 40 Single Rooms.

What are the Facilities & Services at New Milton House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is New Milton House to the centre of New Milton?

0.5 mile(s) as the crow flies, distance by road may be significantly further.