Visitors are welcome throughout the day & evening to visit relatives.
Parking to the front of the home.
New Milton House has a Review Score of 9.2 (9.215) out of 10, based on 8 reviews in the last 2 years. Over all time New Milton House has 30 reviews.
Review from Peter C (Brother of Resident) published on 25 February 2020
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Overall Experience
4.0 out of 5
Reply from Chelsea Cavill, Support Manager at New Milton House
Thank you for taking the time to leave us a review, we are always happy to help and assist wherever possible.
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Review from Louise J (Niece of Resident) published on 25 February 2020
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5.0 out of 5
Reply from Chelsea Cavill, Support Manager at New Milton House
Thank you for taking the time to leave us a review, we always welcome feedback and comments.
We will take on board your comments about having some day trips - we are hoping to plan some days or afternoons out for the coming months, hopefully your aunt will enjoy these.
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Review from Pat H (Daughter-in-law of Resident) published on 23 February 2020
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Overall Experience
5.0 out of 5
Reply from Chelsea Cavill, Support Manager at New Milton House
Thank you very much for taking the time to review us, we are very happy to hear your feedback and comments.
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Review from Stephen H (Next of Kin) published on 23 February 2020
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5.0 out of 5
Reply from Chelsea Cavill, Support Manager at New Milton House
Thank you for taking the time to leave us a review, we are very pleased that your mother felt so at home with us here at New Forest Quaker Care Home.
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Review from Lindsey F (Daughter of Resident) published on 23 February 2020
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5.0 out of 5
Reply from Chelsea Cavill, Support Manager at New Milton House
Thank you so much for taking the time to leave us a review. We always welcome feedback and comments. We're very happy that we were able to assist and help you during that time.
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Review from Ann H (Friend of Resident) published on 23 February 2020
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4.0 out of 5
Reply from Chelsea Cavill, Support Manager at New Milton House
Thank you very much for taking the time to leave us a review, we always welcome comments and feedback from residents, their families and friends.
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Review from I H (Resident) assisted by family/friend published on 14 February 2020
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Overall Experience
5.0 out of 5
Reply from Chelsea Cavill, Support Manager at New Milton House
Thank you for taking the time to review us, we always welcome and appreciate constructive feedback.
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Review from Margaret W (Daughter of Resident) published on 14 February 2020
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Overall Experience
5.0 out of 5
Reply from Chelsea Cavill, Support Manager at New Milton House
We are very grateful for your kind words, Thank you for sharing your thoughts with us and taking the time to review us, we always welcome and appreciate constructive feedback.
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Review from Elisabeth C (Daughter of Resident) published on 20 December 2019
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Overall Experience
5.0 out of 5
Reply from Chelsea Cavill, Support Manager at New Milton House
Thank you very much for taking the time to review us, we always look forward to feedback and comments. We are very glad to have been able to help during this time.
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Review from Wendy R (Daughter of Resident) published on 8 March 2016
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5.0 out of 5
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The Review Score of 9.2 (9.215) out of 10 for New Milton House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.415 for New Milton House is calculated as follows: ( (40 Excellents x 5) + (53 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.415
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for New Milton House is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jul 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: CEO
Andrew is originally from Cumbria but moved around quite a bit being in the military, he started to settle “down south” from London to Hampshire. Once Andrew left the armed forces 20 years ago, he embarked on the care industry. Andrew started as a care worker and progressed to CEO and a company owner. His main experience has been within domiciliary care, residential and nursing homes, especially in dementia care.
Andrew likes to listen to music, read and go on walks in the beautiful New Forest.
Job Title: Registered Manager
Ieva holds a level 3 diploma in health and social care and is currently studying level 5 leadership in adult care. Ieva has worked in care since 2010 as a care assistant in domiciliary care and care home settings. She has also worked as a support worker for learning disabilities.
Ieva started her career here in 2012 as a care assistant, progressing to Senior Carer in 2015, and then to Team Leader in 2017. Then in January 2019, Ieva was promoted to Deputy Manager.
Ieva became our registered manager on 16th March 2023.
Outside of work, Ieva enjoys travelling, reading and spending time with her husband and her dog, Max.
Job Title: Deputy Manager
Melanie has been involved in elderly care for the past 14 years and started her career as part of a domiciliary agency in 2009. She then worked as a private caregiver for a few years and for the last 6 years has worked in care homes.
Melanie joined the team as a Senior care assistant in September 2022 and was promoted to the position of Deputy Manager in March 2023. She has recently attained her NVQ Level 3 in Adult care.
Job Title: Finance Manager
Barbara has been working in various accounts roles for over 30 years, her main role as a finance manager was for a promotional gift company. She is very much looking forward to her role as Finance manager within New Milton House.
Barbara's hobbies include photography/cooking/dancing and walking with her husband and Poppy, their Cocker Spaniel. She also enjoys travelling around the globe and raising funds for Breast cancer care. One of Barbara's trips was to China where she walked along The Great Wall of China, and raised over £6000.
Job Title: Housekeeper
Amanda has worked in the care sector for over 25 years. She joined us in 2005, as a Day & Night carer. In 2016 Amanda was appointed as our Housekeeper. She leads a team of domestic and laundry staff and supports the residents and the home with all aspects of housekeeping.
Outside of work Amanda’s hobbies include spending time with her family, walking her dog, riding her bicycle & cross stitch.
Job Title: Head Chef
Duncan has been working within the food industry for over 20 years, holding a variety of different roles during this time. He brings a wealth of experience from his time in hospitality and catering. Duncan’s role as head chef is to ensure all residents are catered for, with a focus on unprocessed, whole foods, sourced locally and cooked to residents liking.
He is always working with residents to develop the menu and offer dishes to cater for all tastes. Recently Duncan has been busy growing vegetables and herbs in our garden, adding these to the recipes served to residents.
When Duncan is not working he enjoys spending time with his family, forest walks and fishing.
Job Title: Reception/Admin
Although Sophie is new to the care section, she has worked in admin for over 6 years, working in both London and Dorchester in various office environments. Sophie greets all New Milton House visitors and deals with enquiries. She also interacts with the residents, which she enjoys, and helps them out with any queries they might have.
Outside of work Sophie enjoys travelling, going on beach walks with her family and their two dogs and attending a mini trampoline fitness class.
Job Title: Activities and Wellbeing Companion
Vicky was a teacher for 17 years, initially in secondary schools and then chose to work in the primary sector where she also taught special needs, children. She then had a late family and went into activities and well-being in the care section. Vicky organises all the Home’s activities, from exercise classes to singers/performers as well as arts and crafts and movie nights.
Outside of work, Vicky and her husband Everett are keen members of the National Trust and they also enjoy sea fishing. She also enjoys reading and sings in a local Church choir and is part of the Mini Cooper Register for Dorset.
