Ridgemede House Residential Care

Rareridge Lane, Bishops Waltham, Southampton SO32 1DX
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9.7 30 Reviews
  • Ridgemede House Residential Care, Southampton
Ridgemede Residential Care is a family-oriented home for older people that is set in an idyllic residential location, near the beautiful village of Bishop’s Waltham and within easy access to major road networks to Winchester, Southampton and London. The home is set in pleasantly well-maintained grounds, with local amenities close by.

Staff provide assisted living that is all about the individual and pride themselves on giving excellent personal centred care, assessed on individual needs. The home creates a real sense of home by understanding individual requirements, preserving dignity and respecting independence.

Ridgemede House can facilitate residents in spacious accommodation situated over two floors, serviced by a passenger lift. The accommodation provides en-suite facilities in all rooms. The home also offers specifically designed large couples suites, where experienced care staff can provide care and support both individually and as a couple, enabling couples to live together and be accommodated.

Each room has a telephone point, access to a LCD/Plasma TV, and Sky, all combined with lovely furnishings. The majority of the ground-floor accommodations have their own patio doors, leading onto the garden areas.

The communal areas include the main lounge, a quiet lounge, delightful dining room with open views of the tranquil gardens, a filled carp koi fishpond and water feature, and all the gardens have wheelchair friendly access. The home provides daily freshly cooked food that is prepared on the premises, with special regard to individual preferences and dietary requirements.

The garden and dining area are often used during the week for numerous activities, entertainment, and celebration events.

Residents and their families can spend time together in the home or garden when visiting.

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Care Provided by Ridgemede House Residential Care

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Owner
  • Ridgemede Care Ltd
  • Person in charge
  • Lorraine Chummun (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Ridgemede House Residential Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,275 – £1,500
    • Self-Funded Residential Dementia Care £1,350 – £1,600
    • RESPITE Self-Funded Residential Care £1,275 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,275 – £1,600

  • Where the Service User is funded by social services or the NHS and there is a shortfall between the fees paid by the funding authority and the fees charged by Ridgemede Care Ltd, in certain circumstances the difference can be paid by a third party. This is known in the Contract as a “Third Party Top Up”. The person paying the “Third Party Top Up” will be asked to enter into a separate agreement with Ridgemede Care Ltd. Top Ups relating to local authority placements must always be agreed with the local authority. Certain activities and outside visiting professional services, Hairdresser, Chiropodist, Private Dentist or events and the use of recreational facilities (you may be asked to make a financial contribution to the cost of some excursions; however we will notify you of any required charges in advance of any such excursion)
  • (these prices are only a guideline, please contact Ridgemede House Residential Care to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors will need to pre-book in advance to view Ridgemede House.


  • Parking

  • Parking is available


Ridgemede House Residential Care Reviews (30)

Total of 30, showing 1-20
9.7

Ridgemede House Residential Care has a Review Score of 9.7 (9.655) out of 10, based on 12 reviews in the last 2 years. Over all time Ridgemede House Residential Care has 30 reviews.

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Review from C B (Wife of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the care of Ridgemede House Residential Care for the past 16 months, he has been cared for by a loving team of wonderful people. At no time was he unhappy. Always clean and well looked after, in fact the care at Ridgemede is outstanding. I and my family are most grateful to them
all for the care he had until he died last week.

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Review from Lizzie F (Sister-in-law of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kindness oozes from every member of staff. Gentle, warmth, smiles and nurturing
second to none. Thank you for knowing my much loved "big brother" (my friend since I was 15 years old) is cared for in this incredible environment. There's nowhere to compare Ridgemede House Residential Care, we never stop
singing your praises. Thank you, every one of you.

Reply from Lorraine Chummun, Manager at Ridgemede House Residential Care

Thank you for your kind words and review of Ridgemede House care home. We're really grateful and appreciate you taking the time to share your feedback and rating with us. We look forward to sharing your excellent feedback with our wonderful and hardworking team. Kindest regards.


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Review from G P (Son of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank the care staff enough and will highlight a couple.
To the young lady - you have such a wonderful way about you and we cannot thank you enough - a real trooper who makes my Dad laugh and smile.
To the legend who cycles to work every day and has been simply brilliant and is always
so kind, cheerful and helpful to us as a family.
Our Dad simply adores and trusts this true legend of a man and we consider him one of our family.

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Review from Chris F (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was end of life in May 2023 and received the best quality care, delivered with incredible patience, kindness and care. Our family were well supported in Mum's last days and every request was met with consideration and respect.
We are so grateful that Mum was cared for at Ridgemede over the
last years of her life in such a caring and wonderful environment.

Reply from Lorraine Chummun, Manager at Ridgemede House Residential Care

Thank you for taking the time to leave your review of Ridgemede House Care Home. Thank you for your extremely kind words about our staff. We strive to provide the best care service possible, and your feedback is greatly appreciated. It’s wonderful to hear that our team supported you and made a positive impression even towards the end of your wonderful mother's life. We have so many wonderful memories and still cherish them. Her spirit, love and kindness will forever be embedded in our hearts. We will make sure to pass along your compliments to the wonderful Ridgemede House Care Home staff.


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Review from Paula H (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving into Residential care was a major decision for my mum and us, as her carers, as her physical mobility declined and she required additional support and help to keep safe from falling. However, living at Ridgemede has proved to be positive for her. Mum loves living at Ridgemede, is well cared for
by the lovely care team, likes seeing the various members of staff and enjoys the meals. On entering the house there is a positive atmosphere which the staff appear to work hard to maintain and this is reflected in the individual interactions with Mum. Whenever a member of staff comes to see Mum, they always knock prior to entering her room and are always polite and helpful, respecting privacy and individual choice.
Mum looks forward to having a bath which she was not able to have prior to moving in and is pleased to be able to see the hairdresser on a regular basis.
We are very happy that Mum is being well cared for at Ridgemede.

Reply from Lorraine Chummun, Manager at Ridgemede House Residential Care

Thank you for taking the time to leave your review of Ridgemede House Care Home. Thank you for your kind words about our staff. We strive to provide the best care service possible, and your feedback is greatly appreciated. It’s wonderful to hear that our team has made a positive impression on you and your wonderful Mother. We will make sure to pass along your compliments to the wonderful Ridgemede House Care Home staff.


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Review from Jacques P (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was here for a few years until her passing and I have to say I felt she was very well looked after and always seemed happy when we visited. The care home is a nice environment which is probably for the more traditional person, not many frills but genuine caring staff and a place where they
looked after her needs impeccably. Meals seemed a bit ordinary but then as you get on in years, I guess that's what you eat? We fully trusted Ridgemede to look after Mum and they did a great job, they dealt with her dementia sympathetically and nursed her in her final year when she was very frail. The staff here are lovely and always encouraged Mum to participate in activities and made her stay here happy.

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Review from D I (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is being well looked after by kind friendly staff.
The meals are delicious and plenty.
She has a large warm comfortable room with a comfy arm chair on the first floor, with a good view of the south garden area and large fish pond.
Her personal hygiene is taken care of.
Above all she
speaks highly of the staff who care for her.

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Review from Jeremy P (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has stayed at Ridgemede on several occasions over the years and has always enjoyed her stay there. We have always been happy with the way that she has been treated, and the staff have always gone out of their way to ensure that she is treated well.

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Review from Doris G (Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here at Ridgemede House Residential Care since March and although I am poorly, I have found a perfect haven. Nothing is too much trouble for the staff no matter how busy they are.
Food is homecooked and all requests are accepted and laundry is returned the next day ready to wear.
On
a lovely day, we can walk and sit in the gardens, catch the sun, watch the fish in the pond or just talk to a neighbour, visitor or friend.
Come and join us, it is great here with wonderful staff, care and surroundings.

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Review from T F (Husband of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ridgemede House Residential Care is situated in the quiet, rural, market town of Bishops Waltham, Hampshire. A lovely building with lovely grounds. Management and staff are extremely friendly. I visit the home six days each week and always greeted with a smile and "How are you". Residents are well looked
after by the staff and their needs are met. Meals are well-presented and served at the appropriate times. I have no regret placing my wife at Ridgemede. Thanks to all the staff for their efforts.

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Review from Mary H (Niece of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my aunt from Essex to Ridgemede three months ago and it was the best decision that we could have made. She has Alzheimer's and was not managing living alone, even with carer visits. Since moving to Ridgemede she has thrived with the care, support and stimulation that is provided by the amazing
and caring team. She eats well, is no longer lonely and is cared for splendidly. As a family we can see a huge improvement in her well-being. It was hard for her to move and settle initially, but she is really feeling more at home day by day. The home is just wonderful and I cannot praise the staff highly enough. Nothing is too much trouble and it is just so reassuring to know that she is safe. The gardens and surroundings are beautiful and we enjoy nothing more than a cuppa in the garden and a visit to the fishpond!

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Review from Jane G (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful and kind, they will try to do anything to help with my mother.

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Review from Carolyn T (Daughter of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only visited the outside of the care home, due to restrictions concerning Covid-19, so do not have a full opinion of the home as a whole. Judging by the few contacts with the staff I have had, whether by telephone or face-to-face, I can say that I found the carers very friendly, helpful, patient
and informative. When visiting my mother, I had the opportunity to talk to some of the carers about her well-being and they were very reassuring.
On the telephone, they have been equally informative and patient, answering questions about my mother.
Judging by all the stringent measures put in place to keep the residents safe from Covid-19, I feel the home has done its utmost to do this and congratulate all staff for their efforts. I am not able to fully evaluate the standards of the home as I have not been inside, but I feel perfectly confident that my mother is in good hands.

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Review from Dal R (Son of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff truly care and engage with the residents and creates a strong sense of family and safety. Throughout the Covid pandemic, the communication with me over visiting arrangements has always been very clear, following guidelines and putting the well being of the residents and staff at the centre
of all decision making.

Reply from Lorraine Chummun, Manager at Ridgemede House Residential Care

Thank you for taking the time to leave your review of Ridgemede Care Ltd. We are very pleased to hear about your positive, safe experience visiting your mother at Ridgemede House. We really appreciate your lovely comments about our home and staff. It has been a very hard year for all, we find ourselves very blessed that we have had no residents, with Covid-19. This is down to all the staff and visitors following infection controls in place. We will certainly share your feedback with the wonderful Ridgemede care staff. Stay safe.


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Review from Jenny H (Daughter-in-law of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally very pleased with the care and support my mother-in-law receives at Ridgemede. She says the food is good and we know that the carers are excellent with her. We appreciate her being encouraged to take part in activities, which she seems to enjoy.

Reply from Lorraine Chummun, Manager at Ridgemede House Residential Care

Thank you for taking the time to leave your review of Ridgemede Care Ltd. We are very pleased to hear about your mother -in-laws positive experience at Ridgemede House. We really appreciate your lovely comments about our home and the excellent, supportive care your mother-in-law receives. It has been a very hard year for all, we find ourselves very blessed that we have had no residents, with Covid-19. This is down to all the staff following infection controls in place. We will certainly share your feedback with the wonderful Ridgemede care staff. Stay safe.


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Review from Jane C (Daughter of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a long term resident of Ridgemede Care Home, who has very complex needs. Despite the obvious distress to residents, staff and relatives during the past unprecedented year, I cannot thank the management and staff of Ridgemede enough for keeping everyone safe. The resilience of the staff
is amazing and the current team are exemplary in their commitment, care and cheerfulness - thank you all so very much.

Reply from Katrina Brown, Manager at Ridgemede House Residential Care

Thank you for taking the time to leave a positive and understanding review. The staff have worked extremely hard keeping Ridgemede Care Home free from COVID-19 effecting any resident. The infection control methods under the managing director leadership has been externally recognized, as best practice throughout Ridgemede House. We are dedicated to continuously improve our practice and your feedback is highly valued. We will certainly share your feedback with the Ridgemede Care Ltd manager and the wonderful staff.


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Review from David M (Son of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother suffers from Dementia and has been a resident at Ridgemede for over three years. During that time she has experienced nothing but care and affection, delivered by a team who are consistently conscientious, friendly and attentive to my mother's particular needs. It was very reassuring that
after a brief spell in hospital at the end of last year, my mother's GP telephoned me after having visited her on her return to Ridgemede with an update on her recovery. He was extremely complimentary about Ridgemede's reputation as a caring home, and in his opinion, their willingness to do that little bit more to ensure the comfort and happiness of their residents. Needless to say, the advocacy from a health professional is immensely reassuring and confirmation that my mother is getting the best of care.

Reply from Lorraine Chummun, Manager at Ridgemede House Residential Care

On behalf of all of us at Ridgemede, I would like to thank you for sharing this great review about Ridgemede House. We are thrilled to hear that being externally recognized again, has reassured you that all we do at Ridgemede House is for all our residents. Your opinion is valued greatly and it helps us review the excellent standard of service to our residents. I will certainly share your feedback with the Ridgemede Care Ltd manager and the dedicated and wonderful Ridgemede staff.


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Review from Phil M (Son of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for over 3 years. Like many children with ailing parents, we were a bit uncertain about committing her to care with anyone but any fears we may have had were rapidly put to rest. Mum settled in very quickly all things considered, which both surprised and pleased us all.
What struck me most about the home was the extremely high standard of care and affection the staff demonstrate to all of their residents. I cannot emphasise how important this is to someone as tactile and affection as my mum. The staff are in many ways an extension of her own family and that has been particularly important during recent Covid-19 related lock-down. The facilities are good or better but for me, that is the least important part of the support offered the residents, what moves me and what I applaud is the love and affection constantly demonstrated by everyone there. Thank you team.

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Review from Peter E (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and warm and has the feel of a family home. The atmosphere is relaxed and not clinical. The staff are calm, very helpful and relaxed. The turnover of staff must be low because I see the same faces regularly. My father's room is spacious and airy. The food and drink are of good quality.
My father is blind and probably requires more help with cutting up food etc than he currently gets. I have mentioned this to the manager and staff. I feel he is content and secure in the home. When he visits my house, he often asks to go back to his home - Ridgemede.

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Review from Pauline K (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ridgemede is not a Care Home, it is a CARING home, home from home, with a wonderful loving atmosphere. Residents are well-nourished and encouraged to participate in daily activities to keep their minds and bodies young. Thanks to Ridgemede mum's final 2+ years of life were extremely happy, in fact,
it gave her back her zest for life. I can honestly say, at all times, the staff treated my mum like their own mum, nothing was ever too much trouble. I am indebted to the manager and her team for such devotion and dedication.

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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Ridgemede House Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.655 for Ridgemede House Residential Care is calculated as follows: ( (95 Excellents x 5) + (40 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 139 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ridgemede House Residential Care is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Ridgemede House Residential Care

What types of Care is Ridgemede House Residential Care registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ridgemede House Residential Care provide?

Day Care, Convalescent Care, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does Ridgemede House Residential Care have?

There are 28 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Ridgemede House Residential Care?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ridgemede House Residential Care to the centre of Southampton?

9.4 mile(s) as the crow flies, distance by road may be significantly further.