Ridgemede House Residential Care

Rareridge Lane, Bishops Waltham, Southampton SO32 1DX
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9.7 30 Reviews
  • Ridgemede House Residential Care, Southampton
Ridgemede Residential Care is a family-oriented home for older people that is set in an idyllic residential location, near the beautiful village of Bishop’s Waltham and within easy access to major road networks to Winchester, Southampton and London. The home is set in pleasantly well-maintained grounds, with local amenities close by.

Staff provide assisted living that is all about the individual and pride themselves on giving excellent personal centred care, assessed on individual needs. The home creates a real sense of home by understanding individual requirements, preserving dignity and respecting independence.

Ridgemede House can facilitate residents in spacious accommodation situated over two floors, serviced by a passenger lift. The accommodation provides en-suite facilities in all rooms. The home also offers specifically designed large couples suites, where experienced care staff can provide care and support both individually and as a couple, enabling couples to live together and be accommodated.

Each room has a telephone point, access to a LCD/Plasma TV, and Sky, all combined with lovely furnishings. The majority of the ground-floor accommodations have their own patio doors, leading onto the garden areas.

The communal areas include the main lounge, a quiet lounge, delightful dining room with open views of the tranquil gardens, a filled carp koi fishpond and water feature, and all the gardens have wheelchair friendly access. The home provides daily freshly cooked food that is prepared on the premises, with special regard to individual preferences and dietary requirements.

The garden and dining area are often used during the week for numerous activities, entertainment, and celebration events.

Residents and their families can spend time together in the home or garden when visiting.

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Care Provided by Ridgemede House Residential Care

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Owner
  • Ridgemede Care Ltd
  • Person in charge
  • Lorraine Chummun (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Ridgemede House Residential Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,275 – £1,500
    • Self-Funded Residential Dementia Care £1,350 – £1,600
    • RESPITE Self-Funded Residential Care £1,275 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,275 – £1,600

  • Where the Service User is funded by social services or the NHS and there is a shortfall between the fees paid by the funding authority and the fees charged by Ridgemede Care Ltd, in certain circumstances the difference can be paid by a third party. This is known in the Contract as a “Third Party Top Up”. The person paying the “Third Party Top Up” will be asked to enter into a separate agreement with Ridgemede Care Ltd. Top Ups relating to local authority placements must always be agreed with the local authority. Certain activities and outside visiting professional services, Hairdresser, Chiropodist, Private Dentist or events and the use of recreational facilities (you may be asked to make a financial contribution to the cost of some excursions; however we will notify you of any required charges in advance of any such excursion)
  • (these prices are only a guideline, please contact Ridgemede House Residential Care to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors will need to pre-book in advance to view Ridgemede House.


  • Parking

  • Parking is available


Ridgemede House Residential Care Reviews (30)

Total of 30, showing 21-30
9.7

Ridgemede House Residential Care has a Review Score of 9.7 (9.655) out of 10, based on 12 reviews in the last 2 years. Over all time Ridgemede House Residential Care has 30 reviews.

Overall Experience

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Review from G A (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has cared for my mother and has managed her care from being mobile and coherent, through to her current position, which is totally bedbound and with dementia. They provided an individual hoist when she became less mobile and also now an electric adjustable bed with sides and an air mattress.
Couldn't fault any of the care services and the staff are very kind and caring.

Reply from Lorraine Chummun, Manager at Ridgemede House Residential Care

Thank you for taking the time to leave your review. We are very pleased to hear about your positive experience and appreciate your lovely comments about our home and the supportive care. We will certainly share your feedback with the wonderful Ridgemede care staff. Kindest regards, The Ridgemede Care Team.


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Review from C H (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am very pleased with the care my mother receives at Ridgemede.
The staff are very friendly and caring.
My mother is very happy there.

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Review from Sandie F (Daughter of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a caring home, lovely staff, home-cooked food and good activities if required. Beautiful grounds, lovely to sit out in the summer months.
My mum was at Ridgemede for 7 years and I was always happy with her care. A gentle place with time for people to still enjoy life whatever their age or condition.

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Review from Margaret W (Wife of Resident) published on 29 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent almost three years in Ridgemede, only leaving when sadly he died in October this year. During this time I can only praise the home for their level of care for both my husband and all his friends and family. During the final six months or so my husband was bed-bound and unable to communicate
or do anything for himself, however, the staff treated him with genuine dignity, always talking to him as they were working. He was very content in Ridgemede and on a daily basis he was clean, dressed and shaved. The home is in an old house and therefore does not have some of the 'state of the art' facilities as found in other purpose-built places, however, the level of care from the staff and owner easily outweigh these trivial drawbacks. The home is very peaceful, calm, and clean, I would thoroughly recommend it to others.

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Review from Graham S (Son of Resident) published on 26 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Australia. I come to visit my mum at least once a year. I am always comforted by the standard of care mum receives. When I visit, I often stay in the home for many hours and I get the opportunity to observe the staff going about their duties. Their mannerisms, soft touches, gentle words are
clear. It's a caring environment. All the meals are freshly cooked with a daily menu. The aromas from the kitchen just give the home that cosy feel. Being abroad, the management keep me informed of mum's general health and wellbeing. They are always attentive to my information requests. Mum has some medical conditions and together we update our contingency plans to ensure we have mutually agreed action plans in place. I am very happy with Ridgemede Care Home, it's an excellent facility.

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Review from A B (Friend of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always friendly and helpful.
Food and drink excellent, wide variety and dietary requirements catered for. Dignity, especially at end of life, care excellent.
Activity programme improved and there is something every week day.

Reply from Lorraine Chummun, Manager at Ridgemede House Residential Care

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home and the wonderful staff. The Ridgemede Care Ltd Team


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Review from Judy H (Niece of Resident) published on 16 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old uncle made Ridgemede Rest Home his home over the past five years. He was well cared for from the time he moved in until his death this month. The food was homemade, nutritious and delicious with choice, and in his later days, the staff ensured he was well hydrated and the food puréed
as he could not swallow. The care staff, without exception, were well trained, caring and compassionate. The home always felt like his home and every time I was there I was offered a cup of tea at all times of the day, just like my uncle would have done if I had visited his home. The home is welcoming and the staff excellent. I would highly recommend it to anyone. He was a self-funder and had a double room but it was affordable and his last years were happy and comfortable.

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Review from J P (Daughter of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents entered Ridgemede in October 2013. My mother suffered from dementia and died after a couple of years. Her condition was dealt with sympathetically at all times. Very caring staff. My father, now nearing his 98th birthday is well looked after. Although he misses my mother, he feels comfortable
in his single room with bathroom overlooking the garden. There are opportunities to join in activities, which he stubbornly declines. Sometimes the coordinator brings them to him in his room, where he is, otherwise happy to read, watch TV and look out into the garden. He is I believe the oldest resident and could definitely recommend and is cared for more than adequately at all times.

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Review from Christine P (Daughter of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home, Food excellent. Staff are amazing. Very calm and peaceful, nothing is too much trouble. The owner is amazing and very approachable, knowledgeable, genuine care.

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Review from Denise G (Daughter of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy that my father has been well looked after. He tells me that the staff have been very helpful and courteous. The facilities are good and the room is clean and tidy.

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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Ridgemede House Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.655 for Ridgemede House Residential Care is calculated as follows: ( (95 Excellents x 5) + (40 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 139 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ridgemede House Residential Care is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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