Rotherbank Residential Care Home

Rotherbank Farm Lane, Liss Forest, Liss GU33 7BJ
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9.7 37 Reviews
  • Rotherbank Residential Care Home, Liss
Rotherbank is a privately owned home, registered for both the elderly and those with dementia.

The aim is to provide care to the highest standard in comfortable surroundings - residents are encouraged to participate in a wide range of activities and outings using the homes dedicated transport.

The layout of the home provides a safe environment for residents to explore freely.

All staff are experts in their field, fully trained with many years of experience. They never use agency staff.

Registered with Hampshire, Surrey & West Sussex Social Services.

Respite bed available.

* Respite, convalescence and long term care
* Individual care plans/key workers
* All personal care and specialised dementia care
* Excellent home-style cuisine and special diets
* Regular visits chiropodist, hairdresser, dentist, optician and library
* Regular church services/communion
* Daily activities
* Outings to garden centres, the coast, shopping, etc.
* Friendly caring staff all NVQ trained
* Owner/manager operated without ever requiring agency staff
* See social media for residents daily living at Rotherbank.

Call in a look around at any time (without the need for a prior appointment).

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Care Provided by Rotherbank Residential Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Rotherbank Residential Care Home Ltd
  • Person in charge
  • Christine Hillyer (Owner/Manager)
  • Admission Criteria
    • Residents age from 65
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Rotherbank Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,500
    • Self-Funded Residential Dementia Care £1,050 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,500
  • (these prices are only a guideline, please contact Rotherbank Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Rotherbank Residential Care Home Reviews (37)

Total of 37, showing 1-20
9.7

Rotherbank Residential Care Home has a Review Score of 9.7 (9.675) out of 10, based on 8 reviews in the last 2 years. Over all time Rotherbank Residential Care Home has 37 reviews.

Overall Experience

  • 32
  • 5
  • 0
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Date Published

37
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Review from A S (Daughter of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, staff are extremely welcoming and really interact with the residents. Always clean and tidy in all areas. Very dog friendly.

Reply from James Casselden, Manager at Rotherbank Residential Care Home

Thank you for your wonderful feedback . We're thrilled to hear that you had a positive experience at our home. Maintaining cleanliness and a dog-friendly atmosphere is also very important to us. We look forward to continuing to provide excellent care.


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Review from Angela M (Daughter of Resident) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rotherbank is a small family run care home. All of the staff are friendly, kind and caring to my mum and all of the residents. They don't use agency staff so all staff know the residents well. Activities are arranged regularly with frequent visitors to the home to entertain the residents. Staff take
the residents out to local garden centres and cafes which appear to be popular.
The home is clean and well maintained. Their medical needs are met promptly.
Mum has settled in well and enjoys the company of both the other residents and the staff.

Reply from James Casselden, Manager at Rotherbank Residential Care Home

Thank you for sharing your positive experience at Rotherbank. Its heart warming to hear that the staff are so dedicated and attentive to your mother and our other residents. The fact that we do not rely on agency staff really shows their commitment to building strong relationships with everyone in our home. We're glad to hear your mother has settled in well at Rotherbank and that she is enjoying her time with us.


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Review from P H (Son of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care overall.
Wish they had a proper lift - not a chair lift.
Wish they didn't have TV on all day in lounge. There are two lounges - why not have a quiet lounge?

Reply from James Casselden, Manager at Rotherbank Residential Care Home

Thank you for your review. We pride ourselves on offering a home-from-home experience, actively encouraging our residents to continue to live at Rotherbank as if they would have in their own homes. Communal living is not without its challenges however at Rotherbank we are fortunate enough to have two lounges - one which the residents prefer to have their TV on and watch programs of their choice. The other lounge we utilise as a quiet lounge with music on in the background. We have been in discussion with the local planning authority for some time regarding the installation of a lift. This has been agreed upon, and phased building work has commenced. I am pleased that we can overcome your wishes in the near future.


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Review from Nicholas T (Son of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Rotherbank Care Home is an outstanding service provider and I cannot say enough about the care they provide to my mum. It is a small, family-run establishment, where every resident is known as an individual. Mum’s preferences and habits are known and accommodated and, wherever possible, her needs and
requests are met speedily. The whole team knows Mum well and they have fun going about their daily routines. Moreover, the management makes efforts to understand individual circumstances and get to know Mum, and us, her family, well. We are very lucky to have Rotherbank in our village.

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Review from Carol C (Daughter of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rotherbank Residential Care Home management team seem constantly looking at ways they can either improve their facilities or the comfort of their residents. The first time I visited, I knew it was the right place for my 94-year-old mother who has dementia. It's clear, not too big and not impersonal
or institutional, like others, and has a feel of home from home. Staff are friendly and well-trained and most have been there for years. They make adjustments to accommodate my mother's needs and keep me informed of any changes. My mother has settled and is happy and content.

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Review from Susan M (Niece of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rotherbank Residential Care Home is a lovely, small, 'homely' care home. They provide a light, bright environment which has seen some super improvements over the last few months. The staff are competent and well-trained and a great bunch of friendly people. I am confident that my bedridden aunt receives
the best of care and would highly recommend them.

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Review from K W (Son of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Rotherbank for 18 months and has settled in well. This is due to the excellent staff at the home. The staff are caring, attentive and extremely friendly.
I know that my mother is living in a safe environment, which gives me peace of mind.

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Review from Amanda A (Daughter of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just can’t speak highly enough about the care that my Mum has received from the team at Rotherbank Residential Care Home. My Mum was admitted from hospital, at short notice and in just a couple of days her room was completely ready for her to move into with her own furniture and pictures beautifully
arranged. Rotherbank is family owned and run and that really shows in the care. The staff all seem to have worked at Rotherbank for years and years. They are without exception excellent communicators and treat each resident with the greatest of respect. My Mum says that without exception all the staff have been really kind and that the food is very good. The home is bright and cheerful and during meal times the residents are encouraged to eat together in the dining room. They have activities in the afternoons and the atmosphere of the home is relaxed and homely. It’s a really difficult time and I feel extremely fortunate to have found such a lovely home for my Mum.

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Review from Peter S (Brother of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 5 and a half years that my sister was at Rotherbank Care Home, she was looked after in every way possible. Their communication was excellent and in the days in January when she was no longer eating and was deteriorating they kept me in the picture. As I am dependent upon my son being able to
drive me the 100 miles to see her ( I am 86 myself) he booked a day off work on Wednesday 25th January for me and my daughter to visit her and I checked with the home in the afternoon who said she was comfortable. In the event she died at 11.15 pm that evening and Rotherbank called me at 11.45 pm to say that she had passed peacefully away. I always found the home to be excellent in every way.

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Review from Ruth H (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for Rotherbank which was recommended by a friend. We were very fortunate to find them when we urgently needed respite care for Mum. Unfortunately, Mum's condition deteriorated and Rotherbank became her permanent home about 4 years ago. The staff are all local people and have
remained practically unchanged over this time. They are without exception professional, caring, cheerful and welcoming. They provide consistent care and understand Mum's changing needs. They have also offered support to us as a family, always taking time to listen to any concerns. They are constantly updating and improving facilities, introducing new activities and arranging entertainment. It's taken a great weight off my mind knowing that Mum is so well cared for.

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Review from K R (Son of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rotherbank has provided a high level of care for my mother over the last 2 years. She arrived amid lockdown and it had been left to trust that she is being treated well. We have no need to worry, and it is a very safe and happy place for my mother to live.

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Review from M F (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home with lovely staff, they have treated my mum with kindness and compassion. I am very reassured that she is well looked after and happy and also is in a safe environment.
Thank you all so very much.

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Review from Nicola W (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Rotherbank because her nursing home was closing down. I am a registered nurse and in many years I have not seen such excellent care but also excellent management. My mum was nearly 102 years old.
She passed away one day. Two carers were with her (I couldn't get there in time); one was
reading to her and the other was doing a manicure. She was very comfortable, awake and looking out of the window. She just closed her eyes and went straight to be with Jesus.

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Review from M G (Wife of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rotherbank is a "gem" - the words our family use to describe this family-run home, warm and friendly, caring environment for its residents. The staff are so friendly to us when we visit, and nothing too much effort. Cleanliness second to none. We give this home full marks.

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Review from T S (Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Rotherbank have been professional and friendly at all times and we have had full confidence that my aunt is receiving the best care possible, especially throughout the pandemic and as we all live some distance from the home so visiting is difficult. We have been kept fully informed
of all her needs, whether medical or otherwise. The Manager has always responded quickly to any concerns, as have all staff. My aunt has been healthy and happy throughout her time at Rotherbank

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Review from Lynn W (Daughter of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in Rotherbank for about seven years now. We have always been impressed with the care she has received. We know most of the staff well and there is very little turn round of carers...always a good sign of a well managed home!


The staff truly do care for the residents and will

always celebrate birthdays and important dates.
In the summer they have outdoor parties to which we are all invited!
James the senior manager is great, with a good sense of humour which is a must in the dementia care sector.


There is a good atmosphere in the home and it's not overcrowded.


All in all, we are very pleased we chose Rotherbank!


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Review from Peter C (Son of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rotherbank continues to provide excellent care for mother who has been in residence for three years now. The staff are all always friendly and helpful. Communication with us is very good.
Throughout the past two difficult years, they have kept the home Covid free by strictly adhering to the house
rules.

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Review from Pamela G (Relative of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since November 2021, so our experience of Rotherbank Care Home thus far is under strict Covid-19 measures. The home is clean and bright with a welcoming family atmosphere and attentive, professional staff. My father is very well cared for in a safe, supportive and friendly
environment, and we have been delighted to see a positive improvement in his mental health and wellbeing as he adjusts to his new home and receives the type of care that he now needs. Equally as important is the peace of mind this gives my mother, who had previously been his primary carer. Making the decision to move my father into care was difficult, even though we knew it was right for both him and my mother. Choosing Rotherbank Care Home was definitely the right decision.

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Review from Jeremy R (Son of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been with Rotherbank Residential Care Home she is very happy and extremely well look after. The staff are all very friendly and caring. My brothers and I are really grateful for all of the hard work and care Mum is getting at Rotherbank Residential Care Home.

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Review from D W (Daughter of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pre Covid when I could visit freely, it was nice to sit and chat and I was always impressed with the rapport staff have with residents, I always felt warmly welcomed. I like that there are no agency staff and very little turnover so everyone knew Mum well. There was never any feeling of regimentation
at Rotherbank, if Mum didn’t feel like breakfast early, she could have something later. If lunch didn’t appeal there was always an alternative and the staff soon learn individual likes and dislikes. When Covid hit it was a huge relief to be confident that Mum was receiving such great care when I was unable to visit. Sadly, during the pandemic, entertainment options were dramatically reduced, but Mum really enjoyed the Christmas show the previous year and there was always something going on be it hatching chicks or a singsong! I am so grateful that we found Rotherbank for Mum and would have no hesitation in recommending it to anyone whose relative requires residential care.

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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Rotherbank Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Rotherbank Residential Care Home is calculated as follows: ( (85 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Rotherbank Residential Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about Rotherbank Residential Care Home

What types of Care is Rotherbank Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rotherbank Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Rotherbank Residential Care Home have?

There are 21 Single Rooms.

What are the Facilities & Services at Rotherbank Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rotherbank Residential Care Home to the centre of Liss?

0.4 mile(s) as the crow flies, distance by road may be significantly further.