Review from Susan F (Daughter of Resident) published on 6 March 2021
Submitted via Website • Report

Overall Experience

My mother came to Rotherbank directly from the hospital, so I didn't get a chance to view the care home first. However, any concerns I might have had were soon put to rest. Rotherbank is well managed, and the staff are friendly and helpful who always make time for you.
My mother is well cared for,

and over the months, has settled in and seems content.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue C (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience

Rotherbank has a homely and welcoming atmosphere. Once Mum settled in, she was always happy when I visited or phoned, which was a great comfort to me. The staff are always positive and cheerful - they know their residents well and are able to cater to their individual needs. The home is very well-managed

and consults and communicates closely with the families. I have always had every confidence that my mother was being extremely well cared for and I would have no hesitation in recommending Rotherbank to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geraldine B (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience

Rotherbank care home made an immediate impression on myself and my husband when we were trying to find the right home for my mother. No appointment was required to visit. We felt very welcome during this initial meeting and subsequent visits. The home felt warm, it was decorated in cheerful colours

and there was a lovely atmosphere between the staff and residents. It was very reassuring to find out that the staff turnover was low and agency staff were not required. We felt truly fortunate that Mum was offered the only vacant room available at that time. The coronavirus pandemic changed our ability to freely visit Mum. When governmental guidelines allowed, I was welcomed back to see Mum again (with all the relevant safety procedures in place). My only comfort during these periods of lockdown is that I know Mum is in a lovely home with kind and caring people looking out for her. The staff have continued to be cheerful throughout this difficult time for which we are truly grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donna E (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience

Mum has lived at Rotherbank for a few years now and our family couldn’t be happier with the care she receives. It feels like a real home from home. The staff are friendly, approachable and welcoming. When we were initially looking at residential care for Mum, we were really keen to find somewhere which

had a family feel, which didn’t use agency staff and the carers treat their residents as part of a family. Rotherbank ticked all these boxes and have continued to offer exceptional care for Mum. The Covid pandemic brought obvious difficulties but the management and team have dealt with it in a really professional but sympathetic way, managing to set up secure and safe visiting options where and when possible. What they have managed to achieve and the personal sacrifices they have made to keep everyone safe is quite humbling. Mum recently celebrated her 90th birthday and they really went over and above to ensure she had a lovely day despite lockdown. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter C (Son of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience

Rotherbank provides a relaxed and homely atmosphere for all the residents. The staff are a team of dedicated and well-trained people who are kind and helpful, nothing is too much trouble. Family and visitors are welcomed by familiar faces as staff turnover is very low. Communication with family is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan B (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience

It’s almost a year since the Covid 19 pandemic started and I have been very impressed with arrangements made to protect the residents and staff at Rotherbank. All the guidelines appear to be followed, whilst every effort has been made to encourage family contact with Covid secure visits arranged (when

they were allowed) and video calls without prior warning. You always are welcomed and not made to feel that you are interrupting or inconvenient. Mum is doing well and remains happy and contented. As a family, we are very happy with the care Mum receives and can’t thank the Rotherbank team enough for making us all involved and welcome. They have also gone the ‘extra mile’ to accommodate my 95-year-old dad’s visits to Mum when he was able to attend and made sure he was comfortable and informed. There is such a ‘home from home’ feel at Rotherbank - and we all feel part of the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah T K (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience

We have been so lucky to have found Rotherbank for mum's care. The staff are amazing and so caring and the home has a real family feel to it. Mum is always happy and calm when we visit which is nice to see. She is always treated as a person and involved in any conversations we may have with the staff.

There is also a great range of activities to keep the residents active. In the better weather, there is a lovely garden for mum to go into and enjoy the sun. Throughout the pandemic, the home has put the residents first and we could not have asked for better care and communication during this time. I am grateful to all the staff for what they do and couldn't ask for a more caring care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L W (Daughter of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience

We have always been very happy with the treatment of our mother. Rotherbank have looked after at least 3 of our mother's friends and our recommendation.
The staff are caring and considerate and we have total faith in them.
The majority of the staff have remained for the full 5 years that our mother

has resided at Rotherbank. Residents need consistency.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda A (Sister of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience

Very happy with the overall care of the resident. The personal dressing could be improved sometimes looks very dowdy there are better clothes in my sister's room.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laurie H (Brother of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience

I find the staff extremely cheerful and always trying to uplift the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard (Son of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience

My father entered the home in October 2018 and despite our concerns quickly settled into this excellent home. This ensured that my father was given excellent treatment and care during the five months until his death. The staff, led by an excellent manager, give exemplary service to the residents and

make the lives of the residents, most of whom are seriously ill with dementia, as happy and secure as possible.
Without doubt, Rotherbank is an excellent home and I have no hesitation in giving this home my highest accolade. Well done.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maria H (Wife of Resident) published on 15 February 2019
Submitted via Website • Report

Overall Experience

I found Rotherbank following personal recommendations from several people, including health professionals.
It is a truly welcoming and friendly care home, with a genuine family atmosphere. Lots of stimulating activities for the residents and celebrations of seasonal events including individual birthdays.

Very good home cooked meals.
Very kind and caring staff who all know and respect the resident's individual wishes and are very well trained to anticipate needs. Visitors are always welcomed with a smile and an offer of tea or coffee.
Spotlessly clean and attractively presented rooms and gardens.
I am so grateful that we found Rotherbank. Having had personal experience of having arranged care for close relations in four other care homes, (not in this area) this is definitely the best on all counts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lyn L (Daughter of Resident) published on 10 May 2018
Submitted via Website • Report

Overall Experience

Rotherbank offers a lovely light, modern environment, which feels very welcoming and homely, and I was pleased to see how quickly my mother settled in. She has lived comfortably at Rotherbank for five years now and is very content there. Management and staff have all been friendly, kind and caring,

helpful and understanding as her dementia advances and it is clear that she has grown to be very fond of them all. My mother's happiness speaks volumes about the excellence of all the staff and I know that, if only she could, she would thank them for their care from the bottom of her heart.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N R (Grandson of Resident) published on 10 May 2018
Submitted via Website • Report

Overall Experience

All of the carers are friendly and kind. When my grandmother sadly passed away the carers treated her with dignity and respect. They were so supportive of the whole family as well.
Rotherbank is a small, family-run home and has a real homely feel. Thank you for providing excellent care for my grandmother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare M (Daughter of Resident) published on 9 May 2018
Submitted via Website • Report

Overall Experience

My Mother was happy and well looked after by the staff at Rotherbank.
Having always had pets at home she enjoyed Rotherbank being pet-friendly and the resident boxer dog.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hannah M (Granddaughter of Resident) published on 9 May 2018
Submitted via Website • Report

Overall Experience

Excellent standard of care provided. My grandmother is well looked after, her needs are well met and she is really happy. Staff are attentive and friendly, always willing to go the extra mile and very approachable. Management always willing and available to answer any questions or queries. Lots of varied

activities on offer within the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L R (Friend of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience

All staff are really friendly and helpful. My friend is very happy and settled. Thank you to all at Rotherbank.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Rotherbank Residential Care Home

Care Provided by Rotherbank Residential Care Home

Good to Know

Funding & Fees Guide for Rotherbank Residential Care Home

Facilities