Shangri-la

17 Milvil Road, Lee-on-the-Solent PO13 9LU
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8.7 12 Reviews
  • Shangri-la, Lee-on-the-Solent
This warm and welcoming home from home was once owned by Gracie Fields who named her home "Shangri La", a place of complete bliss. The home still retains the name Gracie gave it along with the tranquillity and peace she so loved.

Situated in the delightful seaside town of Lee-on-Solent it is a perfect setting to enjoy the spectacular views whilst also having the convenience of local high-street shopping and the pleasure of a delightful stroll along the promenade.

Since becoming a care home in 1982 Shangri La has gone through many changes, the most recent being an extension and complete refurbishment to upgrade the facilities, whilst at the same time maintaining the welcoming home-from-home atmosphere and ambience.

Shangri La offers a range of accommodation options in tastefully decorated rooms which can be individually styled. Most rooms have en-suite facilities, some include a wet room.

As a home for people with Dementia, particular care has been taken to incorporate colour co-ordination and comfortable furnishings in the lounges and bedrooms.

Each room is equipped with a call bell system and digital television.

Many of the ground floor rooms have direct access to the safe, enclosed courtyard gardens.

The gardens provide a safe enclosed area for residents to sit and relax with afternoon tea often taken outside. If they wish residents are able to assist in gentle gardening activities.

The gardens have been thoughtfully planned to provide a gentle strolling area making it accessible for all, including residents who may need the use of a wheelchair. The patio is a very popular area to sit and chat with afternoon tea and biscuits.

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Care Provided by Shangri-la

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Shangri-la Care Services Ltd
  • Person in charge
  • Paula Key (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Shangri-la

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,600
    • Self-Funded Residential Dementia Care £1,000 – £1,600
    • RESPITE Self-Funded Residential Care £1,000 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,600
  • (these prices are only a guideline, please contact Shangri-la to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site Parking


Shangri-la Reviews (12)

8.7

Shangri-la has a Review Score of 8.7 (8.738) out of 10, based on 4 reviews in the last 2 years. Over all time Shangri-la has 12 reviews.

Overall Experience

  • 7
  • 5
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Date Published

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Review from Lesley C (Daughter of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff seem to really care for my mum as a person. She is very happy and settled which means as a family we don't have to worry about her wellbeing. The atmosphere is very friendly and everyone treats mum with respect.

Reply from Chloe Fleet, Admin at Shangri-la

Thank you very much for your lovely review. We are glad you can relax knowing that mum is in good hands.


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Review from Lesley K (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident for 18 months and in my opinion she has received the best care. The staff are very attentive and do there utmost to attend to everything that my Mother requires. The food is of a high standard so in my opinion this is a very good home.

Reply from Chloe Fleet, Admin at Shangri-la

Thank you very much for giving our home a lovely review.


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Review from Susan W (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about this care home. Mum is very well looked after and is happy here. It is a great relief to me. I thoroughly recommend this facility for your loved ones.

Reply from Chloe Fleet, Admin at Shangri-la

Thank you very much for taking the time to give us a lovely review; we appreciate your kind words.


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Review from J B (Relative of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the past several years three members of my family have stayed at Shangri-la. On each occasion, the care provided has been very good and appropriate for their needs. This was particularly evident during the Covid crisis when safety was paramount. I would have no hesitation in placing any further
members of my family in their care.

Reply from Chloe Fleet, Admin Assistant at Shangri-la

Thank you very much for taking the time to give us a lovely review.


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Review from N T (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic. The feeling when you first walk in is fabulous- happy and homely.

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Review from Rosemarie W (Respite Resident) assisted by family/friend published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a whole, excellent. My first time in respite care and there was in-depth preparation with the managers which set my mind at rest. The care was amazing. I was treated like family and nothing was too much trouble. The food was varied and of high quality. All the staff were caring and had time for me.
Any decisions were made with my agreement. Activities were lively and welcomed. The building was very well maintained. Cannot thank the staff enough. Very positive experience and attention to details excellent. I enjoyed every minute of my stay. Room and facilities excellent shows Shangri-La is run for the residents not for profit.

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Review from Cathy S (Daughter of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident since April 2015. The staff are great, very friendly and caring and Mum is very fond of them. It is a very homely place with varied activities going on most days. We are always made very welcome when we visit and when we leave. We know Mum is in safe hands.

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Review from Carol R (Wife of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the way my husband was cared for. All staff very pleasant and helpful.

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Review from C B (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad always looks clean and tidy and well fed and looked after. When I visit there are always friendly healthy staff on hand when needed. The carers are very supportive towards Dad and me. I feel that he is very safe at Shangri-la. The staff all take a personal interest in their changes. I am always
kept up to date with Dads welfare even though I live in Nottingham. Any concerns are dealt with quickly and efficiently.

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Review from T W (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very patient and responsive to contact with me. They are flexible and willing to customise the care given to my mum.

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Review from J J (Daughter of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the residents are extremely well cared for. The staff go above and beyond to meet the needs of those in their care. I am completely confident that my mum is well cared for at all times.

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Review from Richard S (Son of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you on behalf of myself and brother and sister for the excellent care given to our mother during her five years and a bit of residence at Shangri La. We were always treated with respect and kindness throughout her stay as she was and in her last days before she passed
away the personal touches she and ourselves received were exemplary. We could not have wished for a better home for her in her twilight years.
Thank you so much.

Reply from Paula Key, Manager at Shangri-la

Thank you Richard, for your review. Your mum was always full of smiles and her jokey ways which will be missed. The home also appreciates the support we received through out her time at Shangri-La.


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Current Review Score: 8.7 (8.738)

Overview of Review Score

The Review Score of 8.7 (8.738) out of 10 for Shangri-la is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.563 for Shangri-la is calculated as follows: ( (28 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.175 Points relating to the number of positive Reviews for Shangri-la is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 4 Positive Reviews ÷ 5 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Paula

Paula Key

Job Title: Manager

Joined: 2009

Mrs Key has been in care since 2003. Mrs Key started as a care assistant and has worked through her personal development to become a dual registered manager (Valley Lodge and Shangri-La).


Qualifications include: NVQ Level 5 diploma in leadership for health and social care and children and young people's services - Adult residential management NVQ 3 and 4 in Care; NVQ in leadership and management


Chloe

Chloe Fleet

Job Title: Admin Assistant/Activities Coordinator

Joined: 2023

I was employed 2 months ago by the home as an Admin Assistant to the Manager, Paula Key. In the short space of time, I have been here, I have also taken on the role of Activities Coordinator so that while I am in the home, I can get to know our residents on a personal level and interact with them on a daily basis.


I have loved getting to know the people I will be working alongside in the home, and I enjoy seeing the residents engage in fun and games daily.


Bethany

Bethany Blank

Job Title: Care Assistant

Joined: 2021

I’ve been a care assistant at Shangri-La for almost 3 years. My day-to-day role involves spending time with the residents getting to know and love their personalities, and watching them thrive with the care and assistance we provide for them.


Cheryl

Cheryl Ayres

Job Title: Deputy Manager

Joined: 2014

I have been a part of the team for 9 years now and have had the opportunity to grow within the home and achieve academically completing an N.V.Q level 2 and 3 in health and social care as well as a level 5 in leadership and management. I have been able to complete this whilst continuing with a job I have a great passion for.
The residents we care for are always at the forefront of the work we do.


The nature of the work we do is to promote independence and provide comfort and care in a person-centred manner.


Along with this we like to ensure that families are supported as making decisions to place their loved ones into a care home and entrusting others to support them is never an easy choice to make.


Frequently Asked Questions about Shangri-la

What types of Care is Shangri-la registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Shangri-la provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Shangri-la have?

There are 23 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Shangri-la?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Shangri-la to the centre of Lee-on-the-Solent?

0.4 mile(s) as the crow flies, distance by road may be significantly further.