Sway Place

Church Lane, Sway, Lymington SO41 6AD
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9.9 121 Reviews
  • Sway Place, Lymington
Sway Place is a stunning, purpose-built care home in the New Forest National Park. The team delivers a luxury lifestyle and an exceptional level of care to all residents, including residential and dementia care on a respite or permanent basis.

The home offers superb facilities, including a café, hair and beauty salon, library and five-acres of landscaped grounds. There is something for everyone, including activity rooms with a varied programme of group and one-to-one activities.

There are separate 'households' in the home, as well as cottages set within the beautiful grounds where residents can live more independently whilst also enjoying all the benefits and facilities of the main home.

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Care Provided by Sway Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Francis Bosompim (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sway Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,625
    • Self-Funded Residential Dementia Care from £1,705

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge.
    What’s included?


    • All care and support including a monthly review of care plans (not applicable to independent living
    residents)
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access inside the care home building


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Sway Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcomes visitors and there is no set visiting time, however, please always contact the Home Manager or Deputy to arrange a visit if there is a need to discuss anything specific.


  • Parking

  • There is ample parking for visitors in the private grounds of the care home


Sway Place Reviews (121)

Total of 121, showing 61-80
9.9

Sway Place has a Review Score of 9.9 (9.868) out of 10, based on 36 reviews in the last 2 years. Over all time Sway Place has 121 reviews.

Overall Experience

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Review from Tara L (Granddaughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for taking such great care for my grandad, what a lovely place it is. My grandad's care started at such a difficult time of the Coronavirus lockdown. The assessment was quick to arrange, and care began immediately, following full PPE procedures. All the family are impressed with the
professional service given. All the girls are lovely. Highly recommended.

Reply from Rachel Bedford, General Manager at Sway Place

We believe our carers at Gracewell of Sway go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.


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Review from Sue R (Daughter of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mother’s 5+ year residential stay at Gracewell of Sway, I have nothing but praise for all aspects her stay; from the entertainment and activities on offer and the quality and variety of the meals, to the maintenance and housekeeping staff who ensure that the home is always looking its best
and (most particularly) the carers who look after all the residents with good humour, thoughtfulness, tenderness and top quality attention to their individual needs.

Reply from Rachel Bedford, General Manager at Sway Place

Here at Gracewell of Sway we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from Caroline S (Power of Attorney of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although you only require a review for the last 12 months I comment on the resident’s time at Gracewell since 2016. She was made to feel very welcome after a horrible stay in hospital. I cannot fault the care and attention she received. The staff are very caring. She enjoyed the activities provided
and certainly kept her engaged both physically and mentally. The staff were able to look after her needs as her dementia worsened. I would have no hesitation in recommending Gracewell to others.

Reply from Rachel Bedford, General Manager at Sway Place

The team here at Gracewell of Sway would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.


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Review from Alison W (Daughter-in-law of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After an accident at home, my father-in-law broke his wrist. Unable to care for her husband, both my father and mother-in-law went to Gracewells for respite care together, never having been separated before. Very quickly it became obvious they were unable to return home.
Gracewells handled the whole
situation very sensitively with the whole family, and particularly my in-laws, at what was a very emotional time.
The staff have always treated them with dignity, kindness and eager to form a relationship with them.
A great team of hardworking staff at a particularly trying time.

Reply from Rachel Bedford, General Manager at Sway Place

Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Gracewell of Sway.


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Review from John G (Son of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Gracewell of Sway from January 2018 until her death in September this year. Initially, she lived on the independent living floor but, following a fall and the increasing impact of dementia, had to move up to the Reminiscence floor in August 2018.
Throughout her stay, she was
treated with kindness and received excellent care. Not once did I experience any negative behaviour from the hard-working and caring staff.
When I visited, I was always made to feel welcome and invariably offered a cup of tea.

Reply from Rachel Bedford, General Manager at Sway Place

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sway – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Keren M (Guardian of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to all of the wonderful staff and management at Gracewells of Sway for keeping my dear friend supported and well under challenging circumstances. They have been incredibly thoughtful to keep family members up to date of all new procedures put in place. I knew that their genuine care
for all residents is second to none and they should be extremely proud of all that they have achieved to keep everyone happy, supported and healthy. I cannot thank them enough.

Reply from Rachel Bedford, General Manager at Sway Place

Here at Gracewell of Sway we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from John K (Son of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother and late stepfather stayed at Sway for almost five years. They stayed after their initial trial month and were very happy with the home and its staff as was I. The food was good and I ate there quite often. My folks enjoyed their stay as much as they could, bearing in mind my mother's
increasingly poor mental state. The other residents seemed very happy, albeit that there was always someone moaning about this and that - they never seemed to leave though, nor did their daily enjoyment of life seem to be affected.

Reply from Rachel Bedford, General Manager at Sway Place

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sway – particularly at such a difficult time. The team here are so grateful that your mother and step-father had such a positive experience of the home and this extended to family members and friends.


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Review from Anna S (Friend of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My good friend has been at Gracewell of Sway for two years. Me and my family have always been overwhelmed by the excellent care and service that my friend receives. It’s great to know how well she is looked after. I would highly recommend Gracewell of Sway and it would always be my first choice of care
provider. The Management are very knowledgeable and helpful. It’s always a pleasure to visit my friend in her beautiful surroundings where she has never been so happy and well cared for.

Reply from Rachel Bedford, General Manager at Sway Place

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Sway and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Freda S (Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my sister have been at Gracewell of Sway for 18 months. I would always recommend Gracewell of Sway, we receive high-quality care and the staff are so friendly and helpful, they are like a second family to us both. We have lovely surroundings and I love my daily walks in the beautiful grounds.
During Covid-19, I have felt protected and reassured.

Reply from Rachel Bedford, General Manager at Sway Place

We are thrilled with your positive experience and are so glad you have both settled in so well to Gracewell of Sway. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from Eliezer K (Son of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Sway provided impeccable care for my father and my mother for a period in excess of 4 years until my father's death in May 2019 and my mother's later death in May 2020. I cannot recommend this home enough.

Reply from Rachel Bedford, General Manager at Sway Place

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sway – particularly at such a difficult time. The team here are so grateful that your parents had such a positive experience of the home and this extended to family members and friends.


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Review from Christopher L (Grandson of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been a resident of Gracewell for just over two years and all members of staff and carers are very welcoming and accomodating. The overall cleanliness of Gracewell is good and there's a very relaxed atmosphere amongst the residents. The activities are fun and enjoyable and all-inclusive.
I would highly recommend Gracewell of Sway.

Reply from Rachel Bedford, General Manager at Sway Place

Our team here at Gracewell of Sway are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.


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Review from M D (Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived in one of the cottages at Gracewell for the last four and a half months, and it has been a very happy time. Gracewell is coronavirus free, due I'm sure to the cleanliness and hygiene practised here. The staff are friendly and endlessly helpful, and nothing is too much trouble. The standard
of catering is consistently good and sometimes exceptional. The cottages, in particular, are an exceptionally good idea and allow the complete independence of your own home. Some people have been here for 9 years. Proof!

Reply from Rachel Bedford, General Manager at Sway Place

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Sway, we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.


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Review from Sally K (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care, particularly at the end of life when she was at her most vulnerable. The staff were kind, gentle, considerate, respectful, attentive and supportive to the family as well.
She was in a lovely airy but cosy room with her own personal effects. The staff adapted the care
level for her changing needs. I have enormous gratitude to the home and their staff.

Reply from Rachel Bedford, General Manager at Sway Place

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sway – particularly at such a difficult time. The team here are so grateful that your mother had such a positive experience of the home and this extended to family members and friends.


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Review from Penny D (Daughter of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are enormously grateful for the respectful, and dignified care provided by Gracewell of Sway in caring for our father over the last few months.
The high level of compassion, professionalism and integrity showed by all the staff was beyond expectation, confirming a truly holistic level
of care which extended well above just meet 'basic needs'- thank you.


This culture of inclusiveness and kindness continues for my mother who remains within the Gracewell community. Given the current national crisis, this has given us the necessary reassurance and peace of mind. Thank you again.


Reply from Rachel Bedford, General Manager at Sway Place

Here at Gracewell of Sway, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.


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Review from Jacqueline B (Daughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved into Gracewell of Sway just before Christmas 2019 and she has not looked back. She made the move down from Edinburgh not knowing anyone.
The staff are extremely friendly and helpful and nothing is too much trouble. She has met some lovely people and is always very happy to return
to her cottage.
Thank you Gracewell for making this big step in my Mother's life so easy.

Reply from Rachel Bedford, General Manager at Sway Place

We are thrilled with your positive experience and are so glad your Mother has settled in so well to Gracewell of Sway. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from M I (Son of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum stayed here for over 7 years and I can honestly say that the care that was shown to her throughout that time was of the very highest standard. I never had second thoughts about my choice of care home. I was always kept well informed of any issues, changes or concerns. The last few days showed
the staff at their very best, and it was very humbling to see staff who had already done a long shift, want to sit with my Mum when they should be going home. I could not expect a higher level of care or a more dedicated team.

Reply from Rachel Bedford, General Manager at Sway Place

Here at Gracewell of Sway, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.


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Review from W K (Brother of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my sisters, who are residents in this care home for the last six months most days as I live close by and found the attention they get is excellent. Everyone of the staff members is very caring and the care home is very inviting, very tidy and clean.

Reply from Rachel Bedford, General Manager at Sway Place

We are thrilled with your positive experience and are so glad your sister has settled in so well to Sunrise of Sway. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from P R (Son-in-law of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell has been fantastic since my mother-in-law moved in during May.
The team have been fantastic and always happy to help out with anything. The food is amazing and Gracewell is more like a hotel with non-stop activities if want to join in.
Cannot recommend it enough.

Reply from Rachel Bedford, General Manager at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from L P (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third time my parents have stayed at Gracewell, and hopefully, this is now their forever home. On each occasion, the manager has gone above and beyond to accommodate my parents. All the staff are very professional, friendly and smiley. The facilities are amazing and I love the fact that
rather than all gathering in one room there are various areas/rooms where residents and visitors can relax. An exceptional facility.

Reply from Rachel Bedford, General Manager at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Hollie P (Daughter of Resident) published on 15 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old father moved in to Gracewell of Sway in February after suffering a stroke. He has settled in very quickly which, by and large, is due to the warmth of the staff and the general welcoming atmosphere of the home. He is delighted with his room which looks out on to a courtyard. My sister
and I have been able to make it a home from home and the staff have, again, facilitated this and been very helpful. The choice of food is amazing and dad is very happy to visit the bar now and then!
All in all, the staff of Gracewell of Sway have made his move in to care the best it could possibly be.

Reply from Rachel Bedford, General Manager at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.


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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Sway Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Sway Place is calculated as follows: ( (383 Excellents x 5) + (40 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 431 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sway Place is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Francis

Francis Bosompim

Job Title: General Manager

I love to see residents flourish and I’m so proud to see our fantastic team play an essential part in making that happen.


As general manager at Sway Place, it is hugely important to me that every person we care for is happy and feels safe. We work hard to ensure residents feel understood. For us, it is about supporting residents and enabling them to continue enjoying relationships with their loved ones.


One of my favourite parts of the day is the time I spend with residents and their relatives. It is a privilege to get to know them and hear their life stories.


I joined Care UK because it supports its teams. It is an organisation with clear values and there are systems in place that allow each of us to do our best, so residents receive consistent quality care.


I have a BSc in Dementia Studies and an MSc in Gerontology and Ageing. I also have a level five qualification in Leadership and Management in Health and Social Care. It is an area of study that I am keenly interested in, and I also spend time researching dementia studies at the Doctoral College at the University of Surrey.