Sway Place

Church Lane, Sway, Lymington SO41 6AD
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9.9 121 Reviews
  • Sway Place, Lymington
Sway Place is a stunning, purpose-built care home in the New Forest National Park. The team delivers a luxury lifestyle and an exceptional level of care to all residents, including residential and dementia care on a respite or permanent basis.

The home offers superb facilities, including a café, hair and beauty salon, library and five-acres of landscaped grounds. There is something for everyone, including activity rooms with a varied programme of group and one-to-one activities.

There are separate 'households' in the home, as well as cottages set within the beautiful grounds where residents can live more independently whilst also enjoying all the benefits and facilities of the main home.

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Care Provided by Sway Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Francis Bosompim (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sway Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,625
    • Self-Funded Residential Dementia Care from £1,705

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge.
    What’s included?


    • All care and support including a monthly review of care plans (not applicable to independent living
    residents)
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access inside the care home building


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Sway Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcomes visitors and there is no set visiting time, however, please always contact the Home Manager or Deputy to arrange a visit if there is a need to discuss anything specific.


  • Parking

  • There is ample parking for visitors in the private grounds of the care home


Sway Place Reviews (121)

Total of 121, showing 101-120
9.9

Sway Place has a Review Score of 9.9 (9.868) out of 10, based on 36 reviews in the last 2 years. Over all time Sway Place has 121 reviews.

Overall Experience

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Review from Fiona T (Daughter of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to submit a review about the entertainment of the residents at Gracewell of Sway during Christmas and New Year 2016. We visited my father on Christmas day. In the evening, two activities staff had volunteered to arrange some entertainment, which rounded off the day beautifully and to which
relatives were welcome to stay.
On New Year’s Eve entertainment was again laid on, finishing just after midnight. Residents dressed up for the evening as well as participating staff. I felt this was over and above the call of duty and made the festive season very special for those present. I know my father enjoyed both immensely. Thank you.

Reply from UK Marketing, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.


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Review from Belinda M (Daughter of Resident) published on 5 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say thank you to the Management and Staff for hosting such a wonderful Christmas Day. My mother has been living here for about 3 years but this was her first Christmas spent at Gracewell. I joined my mother for a delicious festive lunch and ended up playing Charades in the afternoon
hosted by staff. Everyone joined in and it proved to be a hilarious game. The atmosphere was warm and welcoming from the moment I walked through the front door. Residents were sitting opening presents given to them by the staff and delivered by Father Christmas which they all seemed to love. A huge amount of planning and effort has obviously been put into this event and was very much appreciated.


My mother is well cared for and I feel happy when I leave her, knowing that she is in such a safe caring environment. Gracewell is running extremely well under the temporary management arrangement. This team is making a huge positive impact on the way the home is operating. Many thanks, team!


Reply from UK Marketing, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team


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Review from Alan W (Friend of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit at least twice a week, I get great pleasure going there and love seeing everyone and mixing with the residents and the staff. My friend who lives there is very happy and very well cared for. They have lots of in entertainment which of course they can choose from and a lovely garden they can
walk around, or sit outside. It's a home from home.

Reply from UK Marketing, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.


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Review from J H (Son-in-law of Resident) published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Sway is certainly a Rolls Royce amongst care homes (or a luxury cruise liner!) The setting is lovely and the building majestic. The facilities are quite unsurpassed (bar! coffee shop! etc) and all the staff are friendly and caring, ensuring the residents have a very comfortable and dignified
retirement. The only quibble I hear from some of the residents is about the food but that may just be down to personal preferences or otherwise!

Reply from UK Marketing, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.


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Review from Alan K (Son of Resident) published on 3 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff of Gracewell of Sway enough for the tremendous support that they provided my elderly widowed Mother (and myself) in the last few months of her life. Following a period of treatment in hospital, she returned home a frail and extremely anxious lady who desperately needed comfort
and care in an environment where she would feel safe and secure. Gracewell was exactly the type of place that I had sought for her and after a month's respite care, Mum told me that she wanted to stay as she was so happy with the loving care she was receiving. During her time there I was welcomed every time I visited her and It felt as though I seeing friends at her 'home'. Sadly she passed away peacefully two days before Christmas but the intensive care and support she received were second to none. I decided to continue with our plan to have Christmas Dinner at Gracewell and I am delighted that we did, it was a wonderful occasion and one Mum would have loved. Thank you all at Gracewell.

Reply from UK Marketing, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway. Sorry to hear about your recent loss and please accept our sincere condolences.
The Gracewell of Sway Team.


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Review from Gill (Daughter of Resident) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness, care and personal attention devoted to my parents on a daily basis are consistent of an excellent nature. This is greatly appreciated by them and all our family, who are always warmly welcomed when visiting. Thank you!

Reply from UK Marketing, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.


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Review from Simon S (Son of Resident) published on 13 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and stepfather have been resident since July 2015.


During their respite period, they were accommodated in a small room together on the nostalgia floor. Frankly, this room was not at all suitable for a couple - it was far too small and on the wrong floor. However, after 1 month they became

permanent residents and moved into a small apartment on the first floor which has been wonderful for them.


Throughout the 17 months, my parents have been resident, the care team have all been outstanding. They really care about my parent's wellbeing, making sure they are always clean and comfortable and enjoying a laugh and a joke with them.


Although my sister and I visit on a reasonably regular basis, the care team leaders always contact us when there is any significant change and keep us well informed of any issues. We really appreciate that communication.


As a result, my sister and I know they are always being well cared for.


Reply from UK Marketing, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team


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Review from Michael M (Relative of Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell Sway is a care home that has a pleasant community atmosphere, friendly staff and adaptable management.

Reply from UK Marketing, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team


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Review from Sheila D (Daughter of Resident) published on 2 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a truly amazing place Gracewell of Sway care home is - the staff are attentive and the care given to the residents is exceptional. As I live 200 miles away, I ring regularly and am happy that my father is in very good hands and when visiting, I am assured that he has all the support that he needs.
He particularly enjoys his regular trips in the mini bus and he loved his birthday celebrations recently, made special by all the great people who work there.

Reply from Heather, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team


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Review from Alan P (Son of Resident) published on 2 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident and I could not envisage a home in which he is better cared for or more comfortable. The facilities and care are excellent and I know he is well looked after and very happy here.

Reply from Heather, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team


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Review from Sylvie C (Daughter-in-law of Resident) published on 25 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you walk in, you can sense what a caring home Gracewell of Sway is.
My Father in Law is looked after by people who demonstrate pride in their jobs and are affectionate and caring in their manner.
I witnessed a very moving moment when a resident lady wanted to dance. She was unsteady
on her feet, so a member of staff held her hands and danced with her.

Reply from Heather, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team


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Review from J T (Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for two and a half years,and it suits my needs. I wanted independent living with a small garden. I do go to quite a few activities and am happy here. My main complaint is that as a non-driver I do not get out very much. I have used the train and the local rural bus, but would like to
go on mini trips more often.

Reply from Heather, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team


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Review from C. Jane A (Daughter of Resident) published on 25 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the care and kindness shown to my mother who is 100 years old by the management and carers alike. Although physically she is finding life difficult there is no deterioration in her mind and finds life a bit difficult to come to terms with but has received so much support
from the staff at Gracewell of Sway. As a frequent visitor, they are also so kind and supportive to me and always keep me fully updated with my mother's health issues.

Reply from Heather, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team


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Review from M B (Daughter of Resident) published on 3 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Appalling, a result of poor management, risk adversity to the extent that whatever the care issue, it's never in the best interest of the resident. If you care about your relative steer clear of this home, don't get swayed by the decor. What matters really is the care that is given and this is poor.

Reply from Heather, Marketing Assistant at Sway Place

Thank you for taking the time to review Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Home Manager so that we can explore your concerns fully.
The Gracewell of Sway Team


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Review from Darren (Grandson of Resident) published on 17 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care home to anyone that is looking for the best care. The staff are extremely helpful and kind, and all of the residents are very happy. If I had to move into a care home, I would definitely want to move here.

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Review from Jean S (Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are comfortable here and looked after. The staff are generally attentive and caring.

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Review from Emma B (Granddaughter of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful welcome, staff are fantastic particularly care and head housekeeper. I feel very content with the decision to move grandad in to.

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Review from Moira (Daughter of Resident) published on 16 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't even begin to tell you how wonderful my father's welcome into this care home was. I am so grateful to them. He was a little apprehensive as he wasn't entirely sure of what to expect but as I accompanied him through the front door, the staff were so kind, friendly and warm, he almost immediately
felt at home. Their attention to his needs thoroughly impressed me and made me feel that we had absolutely made the right decision in asking Gracewell of Sway to take care of him.

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Review from David R (Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and I'm very well looked after. They have gone out of their way to ensure I can keep my wonderful dog Lucy, who is my companion since my wife died.

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Review from P S (Sister of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident since December 2011. She has dementia, she started in 11 with a suite but as the conditioned worsened she went to a single room on the top floor as she was also incontinent.
She has been very happy all the time and can not believe she has been there 4 years. The carers
are amazing and she gets on well with them all. Going out for fresh air - seems lacking - but to get her down by lift is quite a job. I take her down to the main dining room each Tuesday and we go out for fresh air walks then if it is not rainy!

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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Sway Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Sway Place is calculated as follows: ( (383 Excellents x 5) + (40 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 431 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sway Place is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Francis

Francis Bosompim

Job Title: General Manager

I love to see residents flourish and I’m so proud to see our fantastic team play an essential part in making that happen.


As general manager at Sway Place, it is hugely important to me that every person we care for is happy and feels safe. We work hard to ensure residents feel understood. For us, it is about supporting residents and enabling them to continue enjoying relationships with their loved ones.


One of my favourite parts of the day is the time I spend with residents and their relatives. It is a privilege to get to know them and hear their life stories.


I joined Care UK because it supports its teams. It is an organisation with clear values and there are systems in place that allow each of us to do our best, so residents receive consistent quality care.


I have a BSc in Dementia Studies and an MSc in Gerontology and Ageing. I also have a level five qualification in Leadership and Management in Health and Social Care. It is an area of study that I am keenly interested in, and I also spend time researching dementia studies at the Doctoral College at the University of Surrey.