Sunnycroft

143 Moorgreen Road, West End, Southampton SO30 2HG
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9.9 82 Reviews
  • Sunnycroft, Southampton
Rated "Outstanding" by the Care Quality Commission in June 2018, Sunnycroft offers modern dementia care in a homely environment.

Activities are a particularly highlight of life in the home, with a busy and varied programme of events that all the staff get involved with under the guidance of Sheila, the enthusiastic activities co-ordinator.

Sunnycroft's cooks ensure all tastes are catered for with delicious meals that are freshly-prepared on the premises.

All of the fully-furnished bedrooms have en suite facilities and the newer rooms are also fitted with showers. Residents are encouraged to personalise their bedrooms.

The lounges and terraces have views over open countryside, where farm and wild animals can often be seen, This view is shared by many of the bedrooms.

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Care Provided by Sunnycroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Anna Edwards (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2014

Funding & Fees Guide for Sunnycroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking available


Sunnycroft Reviews (82)

Total of 82, showing 1-20
9.9

Sunnycroft has a Review Score of 9.9 (9.926) out of 10, based on 34 reviews in the last 2 years. Over all time Sunnycroft has 82 reviews.

Overall Experience

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Date Published

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Review from J V (Stepdaughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience of Sunnycroft was when my father and stepmother joined in July 2022. Sadly, my father passed away two months later, but during that brief stay, he was made to feel at home and very comfortable and settled in very quickly. My stepmother is still in the home and continues to receive
very personal, attentive care and the activities are excellent and residents are encouraged to participate. The team is led by the manager who I cannot fault in her job role. Thank you to you all.

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Review from Raymond N (Friend of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Sunnycroft both this time as a friend of my partner's sister and previously with my wife in 2018 has always been very positive. Sunnycroft has a friendly family atmosphere and as a visitor I have always been made to feel welcome. There are a wide variety of activities on offer and the
residents are encouraged and assisted to take part. On a number of occasions when my wife was resident there they kindly provided me with a meal which was excellent. I would highly recommend Sunnycrofts excellent care to anyone a measure of their success is the fact that many of the staff have been there for years.

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Review from A P (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been with Sunnycroft for just over a year. He always expresses how much he appreciates the care and support that receives. The friendly team listen to any concerns working to a resolution should any be required. When needed health updates are given either via the telephone or face to face.
There are plenty of activities to keep residents occupied with family actively encouraged to participate. Well done team keep up the good work.

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Review from Pete J (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot speak highly enough of Sunnycroft. I've had a connection with Sunnycroft for some while (my mother in law was cared for by them before my own mother). She has been there a little more than a year and I am always impressed by the care, kindness and patience shown by all the staff to all the residents.
Mum loves the food and engaging with all the staff and especially the social activities in the lounge. It's very reassuring for my whole family to know that she is safe and well cared for and still enjoying life.

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Review from A W (Goddaughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Godmother has been at Sunnycroft since the summer, they were really helpful as it was initially respite care, which became full time care. She has settled in well and the team are very caring, listening to her needs and what she likes as well as being excellent at communicating with me. Thank you
for all your help and support.

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Review from Rosalind H (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at Sunnycroft for 5 years. During this time, she has always been treated with kindness and dignity, despite her dementia being challenging at times.
The atmosphere is warm and friendly and I know I can call in at any time.
I especially want to commend the manager and the
activities coordinator, who are both exceptional and go above and beyond normal expectations in delivering high quality care and high degree of quality of life to the residents.

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Review from Patricia S (Daughter of Resident) published on 25 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always very easy to write a review for Sunnycroft as I simply cannot fault the exemplary care that my Mum receives from the team there. It is obvious to me that she is so very well looked after in all respects. In the last 8 months, my Mum has sadly succumbed to pneumonia twice and on each occasion
when she was discharged from hospital, the wonderful care team at Sunnycroft provided the greatest level of care to ensure that she continued her recovery back to health. I cannot thank the Sunnycroft team more highly for all that they do for my Mum and it is such a relief for me to know that she is so safe, well cared for and loved by them all.

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Review from S R (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank or praise the wonderful team at Sunnycroft for the care they provided for my father for the past 13 months. All staff are kind and thoughtful and treat all residents as an individual with the respect they deserve. They were also a great support to me during some sad and challenging times
and especially when we reached end of life, they are all so dedicated to their work, so caring and considerate. I am so grateful for my little family to be part of their bigger family for a short while. You are all truly amazing.

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Review from Judith G (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the care of Sunnycroft Care Home for the past 2 years. She is very well cared for both mentally and physically. She is carefully observed by the staff for any changes that may need medical attention. Any problems are dealt with rapidly. All staff, are very open to conversations about
mum and her changing needs. Residents are treated with respect and dignity and encouraged to be the best of themselves.
Mum loves to join in with the organised activities particularly the physical ones (the quiz cards are quite a challenge for mum and me). The year is filled with topical entertainment and decorations.
The rooms are always clean and tidy and the main lounge has a lovely view over a field with horses.
The care home is very well led by the senior staff in all respects.

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Review from R S (Son of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living in Sunnycroft for nearly five years. From her first day, the loving care and attention have been wonderful and unstinting. The family feels so fortunate to have found Sunnycroft for Mum and are most grateful for the kindness and good humour of all the staff.

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Review from Richard J (Son of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great care home which feels genuinely 'homely'. The staff are very attentive are genuinely 'caring' and nothing seems too much trouble. Nevertheless, they clearly work hard to keep the residents occupied, with fun and inventive activities. Our mother, who has Alzheimer's, seemed very happy there
from day one. 14 months later this absolutely remains the case. I would recommend this home to anyone with an elderly relative who is in need of such care. I give four stars for value for money only because care homes are very expensive, but Sunnycroft is competitively priced I believe for the location and for the level of care offered. Also, communication with the next of kin is excellent.

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Review from C R (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother continues to flourish here under the dedicated safety, care, and support provided by the professional team. All of the staff are amazing and very kind to the residents and their families.
There are varied daily organised activities, led by an enthusiastic co-ordinator along with trips out
to local venues of interest.
The excellent food is freshly cooked from scratch which is served in the separate dining room, with all tastes catered for to an extremely high standard.
I think it's fair to say that every member of staff goes well above and beyond their remit to deliver a first-class home for their residents.

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Review from C H (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly the period of this review covers my mother's end of life. Her final days were treated with great sympathy and respect for which I and my family are most grateful. Nothing was too much trouble for the Sunnycroft team. Mum was a popular resident and her passing deeply felt.

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Review from Alan S (Son of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent four and a half years at Sunnycroft Care Home, until her recent demise. At all times I found the level of care and support extremely good. The care staff did all they could to entertain Mum in the time she spent here. I would recommend the place and the level of care to anyone.

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Review from Lucy C (Daughter of Resident) published on 3 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have asked for a better, more caring home for Mum. The staff go above and beyond and nothing is too much trouble. They treat you like family and genuinely care about each and every resident.

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Review from J A (Daughter of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Sunnycroft for just over a year and I continue to be both amazed and delighted by the friendly, caring and supportive nature of every member of staff without exception. The home itself is extremely comfortable and a welcoming place to visit, the food always looks delicious
and staff couldn't be more approachable and friendly. I cannot believe our luck in being able to place my Mum here and I truly appreciate all that they do for her.

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Review from Mike B (Son of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum spent a couple of weeks at Sunnycroft for a period of respite and full-time care. The home was very clean, and the staff were very attentive and caring. Unfortunately, after she returned home she became unwell and spent a couple of weeks in hospital before sadly passing away. We are grateful to
Sunnycroft for giving her that period of intense care and adding a sparkle to her life.

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Review from Maria M (Daughter of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we wish to express our deepest gratitude for the love and care that Sunnycroft gave to our mum whilst she was part of their family. Mum was a resident for 31/2 years. During that time she was treated with love and respect and as her dementia worsened they just adapted her care until eventually,
she was bed-bound. Mum's care continued to be conscientious and loving until she finally left us. As a family, we were treated with kindness and compassion as Mum neared the end of her life. Sunnycroft can only be highly recommended from our experience.

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Review from R S (Son of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently spent 8 months in Sunnycroft following a stroke at age 91.
He has flourished under the care and loving support which he received here.
I couldn't recommend Sunnycroft enough since their work ethic is such that the staff even phone in on their days off to check up on the residents'
wellbeing.

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Review from S N (Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been a short while, but overall, I find that the care you give is very good.
Also, the food that you give is very good.
Just one thing you get is very good.
I feel very good because the care that you get is very good.

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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Sunnycroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Sunnycroft is calculated as follows: ( (376 Excellents x 5) + (30 Goods x 4) ) ÷ 406 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sunnycroft is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 01 Mar 2025

En-suite bedroom now available for immediate occupancy.


Awards / Recognitions (1)

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Meet the Team (2)

Anna

Anna Edwards

Job Title: Registered Manager

Joined: 2002

Anna is Sunnycroft's Registered Manager. She loves our residents, but all the paperwork not so much.


Kirsty

Kirsty Hinton

Job Title: Deputy Manager

Joined: 1998

Deputy Manager and Anna’s right-hand woman. She's been here so long, she's part of the furniture!


Frequently Asked Questions about Sunnycroft

What types of Care is Sunnycroft registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sunnycroft provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Sunnycroft have?

There are 28 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Sunnycroft?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Sunnycroft to the centre of Southampton?

4.2 mile(s) as the crow flies, distance by road may be significantly further.