Sunnycroft

143 Moorgreen Road, West End, Southampton SO30 2HG
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9.9 82 Reviews
  • Sunnycroft, Southampton
Rated "Outstanding" by the Care Quality Commission in June 2018, Sunnycroft offers modern dementia care in a homely environment.

Activities are a particularly highlight of life in the home, with a busy and varied programme of events that all the staff get involved with under the guidance of Sheila, the enthusiastic activities co-ordinator.

Sunnycroft's cooks ensure all tastes are catered for with delicious meals that are freshly-prepared on the premises.

All of the fully-furnished bedrooms have en suite facilities and the newer rooms are also fitted with showers. Residents are encouraged to personalise their bedrooms.

The lounges and terraces have views over open countryside, where farm and wild animals can often be seen, This view is shared by many of the bedrooms.

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Care Provided by Sunnycroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Anna Edwards (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2014

Funding & Fees Guide for Sunnycroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking available


Sunnycroft Reviews (82)

Total of 82, showing 21-40
9.9

Sunnycroft has a Review Score of 9.9 (9.926) out of 10, based on 34 reviews in the last 2 years. Over all time Sunnycroft has 82 reviews.

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Review from Ian N (Son of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about "Sunnycroft" has and is amazing. My dad is so happy here. All the staff are wonderful. The activities and food are of the highest quality, as is all of his care.
Thank you all so much.

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Review from S N (Resident) assisted by family/friend published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it a lot here; everyone is so nice to me.
The food is really good and lots of fun activities.
I like my room and my TV.
All the staff are lovely.

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Review from H W (Daughter-in-law of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to stay at Sunnycroft for nineteen nights for respite. The care from the minute she arrived was a relief to know she was in good hands. She ate well, the staff were very caring and fun, the rooms were spotless and above all else she was safe. Thank you and we look forward to visiting
again.

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Review from Heidi B (Daughter of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently moved into Sunnycroft Care Home. It is without a doubt the nicest care home I have ever been in. I have worked in care for twelve years and I would absolutely love to work in a care home like this. It is light and airy with lovely views and it smells clean and fresh when you walk in.
The staff are lovely. They are kind, friendly and cheerful. They are wonderful with the residents. They make visitors feel welcome and are helpful and informative. My mum absolutely loves it there. She loves the food, staff and her room. It doesn't feel like a care home. We were so lucky to have found this gem of a place for our mum. I would 100 % recommend this superb care home to anyone.

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Review from Patricia G (Resident) assisted by family/friend published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very acceptable, food really good, staff really kind and friendly and the residents are lovely.

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Review from Tony G (Son of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home that goes above and beyond for everyone, residents and guests, would definitely recommend.

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Review from Roxanne C (Granddaughter of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful setting, very tranquil. Staff are very approachable and go above and beyond to help/care. The cook is amazing and produces incredible food. Can not recommend Sunnycroft enough.

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Review from A G (Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy here.

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Review from D D (Daughter of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has resided at Sunnycroft for less than a year. Mum is safe and well cared for, she gets on well with the staff, and they, in turn, think a lot of her and are very supportive, caring and loving towards her as they are her family. Mum's room is comfortable, with lovely views. Mum enjoys the activities
when she attends them and is very much encouraged to do so but equally respected if she is not feeling up to it. Mum especially loved the trip on a boat at Hamble for the Remembrance Service, the King's Coronation and the party held at Sunnycroft with a singer present.

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Review from N C (Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so caring and helpful.
Nothing is too much trouble.

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Review from M K (Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You are all excellent.
Great girls for me.

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Review from Susan C (Daughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been a resident of Sunnycroft care home for nearly two years now, as it was recommended to me by a friend, and I wouldn't want her staying anywhere else. All the staff there go above and beyond with the residents and the visitors that come to see their relatives. Would highly recommend this
care home to anyone looking for a care home.

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Review from J G (Son of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunnycroft has provided a safe and loving home for my mum. Everything they provide, clean and comfortable rooms... meals... attention to Mum's needs and fun entertainment is excellent.
The carers and management are exceptional... outstanding even.

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Review from R L (Son of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been at Sunnycroft for just under three years. When she arrived, she was very frail and had lost her zest for life, but with all their exceptional care and encouragement, Mum has returned to her former health and is now back to living independently. Not what we thought was possible three
years ago.
If Mum needed care in the future, I wouldn’t hesitate to use Sunnycroft again.
The staff genuinely cares, and Mum was made to feel like one of the family.
Can’t thank them enough.

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Review from Angela S (Daughter-in-law of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She is looked after very well. Very friendly as soon as you come inside. Lovely feeling of welcome. Would highly recommend Sunnycroft. All staff are brilliant.

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Review from L G (Wife of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the last sixteen years, my husband has been a resident of Sunnycroft. The care he has received in all this time has been first-class. The staff have cared for and supported not only him but my family with understanding, helping him through several bad times. It gives me peace of mind to know he
is cared for so well.

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Review from M K (Resident) assisted by family/friend published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely great in every way. I enjoy the activities. I like helping out. I am well cared for. I have made a lot of friends. Everyone is happy to help me. Meals are always ready.

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Review from R D (Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the care I receive from the home.

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Review from S C (Daughter-in-law of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I always get a welcome from the staff and chat with them freely. They know who I come to see and know her well. She is happy, content, and well looked after there. It's a well-run home from the manager downwards and has a lovely, homely feel to it always. It is such a blessing to our family that she
is there - we never worry about her. The staff are well-trained and responsible carers and speak with respect to the residents.

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Review from Sam P (Daughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Sunnycroft for almost 18 years now and has always been very happy and really well looked after. What I love most about Sunnycroft is that the staff genuinely love Dad and treat him like their own family, and that means the absolute world to me when I can't be there to look after him.

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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Sunnycroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Sunnycroft is calculated as follows: ( (376 Excellents x 5) + (30 Goods x 4) ) ÷ 406 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sunnycroft is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 01 Mar 2025

En-suite bedroom now available for immediate occupancy.


Awards / Recognitions (1)

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Meet the Team (2)

Anna

Anna Edwards

Job Title: Registered Manager

Joined: 2002

Anna is Sunnycroft's Registered Manager. She loves our residents, but all the paperwork not so much.


Kirsty

Kirsty Hinton

Job Title: Deputy Manager

Joined: 1998

Deputy Manager and Anna’s right-hand woman. She's been here so long, she's part of the furniture!