Sunnycroft

143 Moorgreen Road, West End, Southampton SO30 2HG
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9.9 82 Reviews
  • Sunnycroft, Southampton
Rated "Outstanding" by the Care Quality Commission in June 2018, Sunnycroft offers modern dementia care in a homely environment.

Activities are a particularly highlight of life in the home, with a busy and varied programme of events that all the staff get involved with under the guidance of Sheila, the enthusiastic activities co-ordinator.

Sunnycroft's cooks ensure all tastes are catered for with delicious meals that are freshly-prepared on the premises.

All of the fully-furnished bedrooms have en suite facilities and the newer rooms are also fitted with showers. Residents are encouraged to personalise their bedrooms.

The lounges and terraces have views over open countryside, where farm and wild animals can often be seen, This view is shared by many of the bedrooms.

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Care Provided by Sunnycroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Anna Edwards (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2014

Funding & Fees Guide for Sunnycroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking available


Sunnycroft Reviews (82)

Total of 82, showing 41-60
9.9

Sunnycroft has a Review Score of 9.9 (9.926) out of 10, based on 34 reviews in the last 2 years. Over all time Sunnycroft has 82 reviews.

Overall Experience

  • 79
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Date Published

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Review from Jackie S (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Sunnycroft - having been accepted (thankfully) while Covid was doing its worst, unfortunately, she had to go into a hospital near the end of April (just short of 2-years) and will be unable to return as she now requires a nursing home.
Sunnycroft staff are friendly, caring and supportive
and looked after Mum so well, especially when she was finding things difficult.
Due to Covid, I didn't get into the home until some time after Mum arrived, and I was delighted to find that the premises are friendly. Mum had a view out the back which overlooked some fields where horses would sometimes be. Lovely and quiet, not so big you worry your loved one is just going to be a number. I also like the ethos of the owners.
(The activities are not rated simply because I don't know enough about them to make a comment).

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Review from Lewis F (Grandson of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, I’ve been impressed with Sunnycroft. For me, it’s the small things that count the most - it took only my second visit, and the staff knew who I was and who I had come to see. Their patience is outstanding, and they’re always smiling. My nan is very special to me, so, trying to pick a care
home was extremely stressful - but I’m glad we chose Sunnycroft. I’m always confident she’s in safe hands, and they genuinely care about her. This is a reflection of all the staff, and even still, there are a couple that still far exceeds expectations.

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Review from Abi F (Granddaughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan moved to Sunnycroft after living with us for 6 years. This was the hardest decision we had to make and broke all our hearts as we were determined to never move her to a care home. However, Sunnycroft has made this an easier process and taken Nan in as part of their family. Everyone cares for each
resident so much and that is evident on each visit. Nan is loved by all the staff and you can see that by the way they are with her, having their own personal jokes etc. When visiting you also feel like part of their family and can always have a chat. During the pandemic, Sunnycroft has adapted and ensured the safety of the residents and I can not praise them enough for all their hard work. They have enabled all the resident to have either outside visits, pod visits or face to face visits when restrictions allowed which was amazing to keep residents spirits high and you could tell the difference it made after lockdown. Thank you Sunnycroft for all the care and love you have shown us.

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Review from J F (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum going into a home was the hardest decision. What I didn’t realise was that not only would she be gaining an extended family, but we would be too. There is always time for a chat, a laugh and reassurance when needed. To see the interaction she has with the staff has been great. From the smallest
of touches to laughing out loud, you can see she is treated with love and kindness, like their relative, not just a resident. The activities have given her a lot of enjoyment, and she has really come out of her shell.


The staff have worked tirelessly throughout Covid, providing that extra love and support that families have been unable to give. Keeping us regularly updated and putting in place ways for us to keep in touch. We can never thank them enough and will always be extremely grateful to each and every one of them.


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Review from Andrew L (Son of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who suffered from severe dementia, lived at Sunnycroft for around two years up until March 2021. When it became too difficult for her to remain living at home, it was a stressful time for the family, but finding Sunnycroft and seeing how the management and staff looked after her, meant a
great weight being lifted from our shoulders. To know that she was in a safe place being supported by people who obviously cared was a great comfort. The rooms she occupied were kept to a very high standard of cleanliness and maintenance. The staff were always cheerful and obviously enjoyed their difficult jobs. I was also impressed by the number and quality of the activities they laid on for the residents. I would have no hesitation in recommending Sunnycroft as a safe and welcoming place.

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Review from Philip L (Son of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum resided at Sunnycroft for nearly three years, and for the whole of that time, I could find no fault in their care and attention. Sunnycroft feels like a 'home' and is so welcoming to both residents and their families. Nothing is too much trouble, and the most important aspect, namely 'care', is
second to none. Mum's dementia deteriorated over her time with Sunnycroft, however, the advice and support both she and I received were fantastic. The staff work as a strong team led by a highly capable manager and deputy manager.

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Review from Brogan P (Granddaughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been in Sunnycroft for 16-years. I’ve grown up visiting him there and can honestly say the staff there have made him as much a part of their family as he is of mine. They’ve kept him safe and happy, and still with that mischievous twinkle in his eye after all these years. More recently,
the way they’ve handled the ongoing pandemic has been second to none. Despite now living miles away, I have been able to keep in contact with my grandad thanks to the carers helping him with video calls, and regular email updates have kept me up to date with all the fantastic measures they’ve put in place to keep him safe. Earlier this month, I was finally able to travel to visit him in the Covid secure visiting area they have set up with a Perspex screen and microphone, and seeing his smiling face was the best present I could ask for. Thank you, Sunnycroft - here’s to another 16-years!

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Review from Maureen M (Daughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I hadn't seen my mum for 16 months due to Covid-19 restrictions. When I was able to see her in June 2021, I was delighted to see that she looked well cared for and had retained her witty spark. This was despite the challenging circumstances of the pandemic, her dementia and other ailments. I noticed
the staff spoke to her with respect and affection and related to her in a way that promoted her independence. My husband and I were warmly welcomed by the staff we met. We returned back to Scotland, feeling more reassured and relieved that my mum was being treated with kindness and respect. I look forward to my next visit when possible.

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Review from Mary P (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunnycroft looks after its residents well. They keep me well informed of my fathers medical and mental state. They provide a good variety of social gatherings, which help to keep the residents entertained and help them to interact with each other. Their kitchen provides a good selection of nutritious
food and drinks throughout each day.

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Review from Ruth J (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunnycroft management and their staff have performed outstandingly. We have very much appreciated the care and attention Dad has received to date. It has been such a relief to know he is safe and cared for 24/7.

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Review from Theresa G (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Circumstances dictated my parents going into care earlier this year. They are now in a shared room and happy to be together. My sisters and I are so pleased that Sunnycroft was able to take them both, a decision that has been rewarded by an obvious blossoming and contentedness in them both. We have
had excellent communications with the manager and all the staff, and the updates are not only welcome but reassuring.

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Review from Nick W (Friend of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t say enough good things about the wonderful people at Sunnycroft.


I began visiting a few years ago when an elderly friend became a resident. It was lovely to see how he was cared about, and when my mother-in-law needed something similar, we wanted that same warmth for her.


Lovely people.

We would recommend Sunnycroft to anyone.

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Review from Chris F (Son of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father and mother have been residents for nearly three years (my father having passed away in February 2021). Dad had severe dementia, and Mum has milder symptoms. They had rooms opposite one another at one end of the house, which gave them an additional degree of privacy. The standard of care
during the period has been exemplary. The staff are attentive and caring, and both the manager and her deputy are exceptional individuals who combine a caring nature with knowledge and insights, which enable them to effectively manage the care provisions, and also to sometimes, anticipate issues before they become difficult. The continuity of the staff is significantly better than other homes I have had the experience of. During Covid, the owner has communicated regularly and candidly about the difficulties faced by Sunnycroft specifically and care homes in general.

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Review from Chris P (Nephew of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at many care homes in 2019 for my uncle, who was no longer able to care for himself. Sunnycroft stood out immediately as the best in the area. He has lived there for nearly two years now, and he is very happy there. The staff are friendly, professional and attentive, and he cannot speak highly
enough of them. Staff always seem aware of how he is, and will always contact us if there are any issues. I would say that my uncle considers most of the staff as friends, rather than carers. The care he receives is of the highest quality, and he is a man who would say so if it was not! Finally, the thing that I would suggest is the most important to my uncle is his food, and he certainly has no complaints there; the food is cooked on the premises and is the highlight of his day!
We can't speak highly enough of the staff and facilities, which gives you true peace of mind when they are caring for a loved one.

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Review from Stephen M (Son of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has moderate stage dementia, has been cared for at SunnyCroft for the past 12-months. When she was first admitted, she was recovering from a recently broken hip, though she quickly; with kind support from the home, regained good mobility. She has been very well and lovingly cared for.
The situation with the Covid restriction has been difficult for everyone, but the staff and management at the home have worked hard and with ingenuity to make safe visits possible.

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Review from Brenda G (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Sunnycroft Care Home since March 2019, and after an initial settling in period, is enjoying living there. She has told me how lovely the staff are, and she really enjoys the meals. I’m therefore confident and reassured that the care she is receiving is excellent. During Covid,
Sunnycroft has provided facilities for family members to visit in a safe environment complying with the regulations and have kept us informed with regular emails concerning visiting restrictions and the shifting Covid rules.

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Review from Paul G (Son of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from a dedicated, well-led, professional team. We’ve been very impressed with the way they have managed what has been an extremely difficult period during Covid.
It’s easy to look good over a short period of time, but standards at Sunny Croft, have been consistently high through my mums
time there. We can’t thank them enough!

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Review from Jean M (Son of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had family members reside at Sunnycroft over the past 8-years and have always found the care excellent.
We especially like the way that all residents are treated individually.
Over the past, very difficult year, the manager and her staff have gone the extra mile to make sure not only the
residents are cared for but also that friends and family are aware of what is going on in the home.
We can't express fully how grateful we are to all at Sunnycroft, for the love and care they show the residents.

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Review from Kathryn H (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunnycroft care home was recommended to me by a neighbour whose Mother had stayed there, and I was not disappointed. The staff are friendly and caring and always willing to listen and address any concerns.
My mother has been there for four years and is very happy there. She is now 100-years-old. So,
I think this proves they take very good care of their residents.

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Review from L H (Daughter of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Sunnycroft care home for the past 2 1/2 years. I must admit I didn't want her to into a home at all but when I visited Sunnycroft, as soon as I walked through the door, I just knew she would be happy there. All the staff is lovely. They are the most caring people, giving love, patience,
and understanding every day of the week. They are all perfect angels, working above and beyond to keep everyone safe and not one case of COVID-19, which I do find exceptional. The Manager is perfect. She is calm, caring and everyone loves her. Nothing is too much trouble for all the carers and I thank them all, from the bottom of my heart, for not only caring about my Mum, but also for the other residents. It is a care home where kind words, a cup of tea and a hug goes a very long way, and this is what you get at Sunnycroft.

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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Sunnycroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Sunnycroft is calculated as follows: ( (376 Excellents x 5) + (30 Goods x 4) ) ÷ 406 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sunnycroft is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 01 Mar 2025

En-suite bedroom now available for immediate occupancy.


Awards / Recognitions (1)

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Meet the Team (2)

Anna

Anna Edwards

Job Title: Registered Manager

Joined: 2002

Anna is Sunnycroft's Registered Manager. She loves our residents, but all the paperwork not so much.


Kirsty

Kirsty Hinton

Job Title: Deputy Manager

Joined: 1998

Deputy Manager and Anna’s right-hand woman. She's been here so long, she's part of the furniture!