Sunnycroft

143 Moorgreen Road, West End, Southampton SO30 2HG
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9.9 82 Reviews
  • Sunnycroft, Southampton
Rated "Outstanding" by the Care Quality Commission in June 2018, Sunnycroft offers modern dementia care in a homely environment.

Activities are a particularly highlight of life in the home, with a busy and varied programme of events that all the staff get involved with under the guidance of Sheila, the enthusiastic activities co-ordinator.

Sunnycroft's cooks ensure all tastes are catered for with delicious meals that are freshly-prepared on the premises.

All of the fully-furnished bedrooms have en suite facilities and the newer rooms are also fitted with showers. Residents are encouraged to personalise their bedrooms.

The lounges and terraces have views over open countryside, where farm and wild animals can often be seen, This view is shared by many of the bedrooms.

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Care Provided by Sunnycroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Anna Edwards (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2014

Funding & Fees Guide for Sunnycroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking available


Sunnycroft Reviews (82)

Total of 82, showing 61-80
9.9

Sunnycroft has a Review Score of 9.9 (9.926) out of 10, based on 34 reviews in the last 2 years. Over all time Sunnycroft has 82 reviews.

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Review from D Y (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Sunnycroft for nearly 3 years. The staff there are very special. It was such a comfort to know that they were caring for Mum and they also supported our family so kindly, especially during her final days. There is a regular variety of fun activities and the location is very peaceful with
a beautiful view. It has a very family-friendly feel and I would recommend Sunnycroft to anyone considering a caring home for a loved one.

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Review from Y C (Daughter of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums' stay at Sunnycroft was made a home from home for her by the Manager and all the staff. They are all extremely friendly, caring, and totally professional. Their kindness in the last week of Mum's life was exemplary to us and we will be forever grateful to them. Well done to the whole team.

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Review from Alan S (Son of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunnycroft is a very caring home for both residents and staff. Everyone is on first name terms and it's like one big happy family.

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Review from Linda M (Daughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional and caring home. All the time Mum was capable of participating there were a lot of different activities to keep her occupied.
Right up to the very end, all the staff were very kind and attentive to Mum and they treated her with the utmost respect. They were also very kind to me
and my two sisters, especially during the last week of Mum being with us. We couldn't be more grateful for everything they did.

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Review from A P (Son of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent 2 years in this care home where she was always happy and felt at home. She enjoyed all the activities which were varied and professional. Mum was always treated with respect and dignity. She always had a smile for all the staff and a "hello my love". We were always welcome to come and join
in with any of the activities with mum.

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Review from M C (Son of Resident) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Sunnycroft since 01/01/2015. Throughout her time at the home, there has been no issues. I am always updated with any changes in health, medication or important problems.
My mother is very happy, well looked after and is treated as part of a family. The internal and external parts
of the building are maintained and cleaned to a constant high standard.
I do not have to worry about any welfare issues, and when I visit, I am always welcomed with an update and a smile in a very friendly atmosphere; 100% great.

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Review from M D (Daughter of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunnycroft is a happy home with truly dedicated staff from the top-down who go above and beyond for the residents and their families. There is a good activities program which is varied to suit all and usually good fun, including the Summer Fayre and Christmas Party where families can attend and join
in.
During Mum's time there she was treated with the utmost love, dignity and respect. Nothing was too much trouble. Any medical needs were always dealt with quickly, and we as a family were always kept informed.
The staff's caring and professional approach made a difficult time easier to cope with. I would highly recommend Sunnycroft.

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Review from D A (Daughter of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Sunnycroft was always good! We always felt welcome, and Mum was happy once she settled. The staff were amazing with Mum and showed her genuine care and love. They were also very kind to us and sensitive when needed to be.
Now Mum is gone, we genuinely miss seeing the all! Thank you.

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Review from B R (Daughter of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I never envisaged my mother ending up in a care home, for someone active all her life, but dementia was diagnosed. It is a difficult time for all concerned, but Sunnycroft has provided my mum with love, care humour and a home from home. I know she is well looked after and there is always continuity
with the staff and consistency that the same carers have been there all this time, which gives routine. I cannot thank the staff enough; quality service.

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Review from C W (Cousin of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with the loving care Sunnycroft staff have given to my cousin. It has been such a relief to know that they always had her best interests at heart and that she was happy and well cared for. Whenever we visited we were always welcomed and we were kept informed of our cousins
health at all times. We have appreciated all their hard work and care. Thank you.

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Review from William W (Cousin of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was of a high standard and I could find no problem with any of it. I would like to say that the care offered to my cousin was of the highest standard. Well done to all and a very big thank you.

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Review from J B (Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy here in living quarters. I have no wish to live elsewhere.

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Review from A P (Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Sunnycroft has been a pleasure thanks to the staff and friendliness.

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Review from Alison S (Daughter of Resident) published on 24 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 89-year-old mum has Alzheimer’s and lives with my family and I. It’s not easy and is very restrictive. We were lucky enough to find that a local care home, Sunnycroft, were willing to have Mum for a day, or a night or two. It has been a lifesaver to know we can take Mum for a weekend and she will
be well looked after.
Mum doesn’t like to leave her armchair to go anywhere but no matter what her mood she always perks up when we arrive. The first ‘Hello!’ always feels familiar to her. Even though Mum’s memory is covert bad when we leave she is full of praise. ‘What a lovely bunch of girls they are’. She comments on how lovely the food is.
The effort the staff go to for fun, themed days is amazing. Even though it’s not necessary, Mum’s clothes are always freshly washed when we collect her. They’ve made birthday cakes for Mum and she gets gifts at Christmas etc. The care home feels like a big family and I’m 100% happy with their care.

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Review from Amanda F (Daughter of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunnycroft is fantastic. Amazing staff, they look after mum impeccably. They support my family in giving advice and support in understanding dementia.
We are encouraged to treat the care home as our own and are always made welcome. Mum's incredibly well looked after, she's given one to one and is taken
out. Her room is lovely and was re-decorated for her.
The care home is very clean, the food is great (all home cooked). Mum's kept busy with activities - quizzes, memory exercises, bingo etc.
They let her bake cakes, organise summer fetes, Easter egg hunts and Christmas parties. The staff are amazing, always friendly, patient, understanding to Dementia. I can't emphasise enough how great Sunnycroft is! Other care homes should learn from them. Mum's very happy there.

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Review from A W (Son of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is clean, friendly and helpful.
They do all they can to make the residents happy.
There is always staff available to help.
The setting of the home is nice and quiet.

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Review from Shelley B (Daughter of Resident) published on 16 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here over a year now and I have no complaints at all. Choosing a care home for a loved one is a scary thing, and we looked at several. What I liked about Sunnycroft was it felt like 'home' rather than 'a home' and it has not disappointed.
Mum feels safe here and it is her home - we are
all welcome to visit at any time and feel part of the community that is Sunnycroft.
The care aspect is just that - there is a sense that all the staff do care about the residents, rather than just provide care. Whilst her dementia has progressed, the level of support has developed to meet her needs but ensuring that she retains as much independence as possible and doesn't feel a burden.
The support they have given us, as the wider family is also exceptional, caring about how we feel and what is happening in our lives. This has been especially important in helping my children come to terms with what has happened to their Gran and feeling comfortable visiting her.

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Review from Carol D (Daughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum became ill the home provided a level of care over and above the call of duty.
We cannot thank the staff enough for everything they did to support mum and us at the end of her life.

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Review from J G (Wife of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have praise for the care and attention that the staff give to their residents. The rooms are spacious and comfortable and all areas are immaculately clean and maintained.
The food is home cooked with a varied menu and apparently tastes good too!!
The staff are brilliant always have time to
speak to me when I have any concerns. They are patient, kind and sympathetic to all our needs. Sunnycroft feels like a home from home.

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Review from M C (Friend of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting a resident at Sunnycroft I have found it to be very welcoming with all staff very friendly, with rooms looking very homely.
It seems to me that staff work hard with residents to get them involved in activities and using lounges.
I would be happy for a relative of mine to use Sunnycroft
as a home.

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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Sunnycroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Sunnycroft is calculated as follows: ( (376 Excellents x 5) + (30 Goods x 4) ) ÷ 406 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sunnycroft is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 01 Mar 2025

En-suite bedroom now available for immediate occupancy.


Awards / Recognitions (1)

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Meet the Team (2)

Anna

Anna Edwards

Job Title: Registered Manager

Joined: 2002

Anna is Sunnycroft's Registered Manager. She loves our residents, but all the paperwork not so much.


Kirsty

Kirsty Hinton

Job Title: Deputy Manager

Joined: 1998

Deputy Manager and Anna’s right-hand woman. She's been here so long, she's part of the furniture!