Fleet Hall Care Home - Avery Collection

22-26 Church Road, Fleet GU51 4NB
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9.8 111 Reviews
  • Fleet Hall Care Home - Avery Collection, Fleet
Nestled on the serene and leafy Church Road, Fleet Hall stands out as one of the most opulent residential care homes in Fleet. Accommodating up to 75 residents, the care home offers shared bedrooms for couples seeking to stay together and continue their care journey while creating new memories.

Fleet Hall provides various care services, distinguished by a commitment to the highest standards. The residential care service supports elderly residents in managing day-to-day activities that may be challenging at home. In addition to permanent residents, they offer short-term respite care for individuals requiring support while their regular caregiver takes a break.

Having earned recognition as one of the premier dementia care homes in Fleet, the team adopts a person-centric approach to cater to individual needs precisely. The dedicated team also employs the ReConnect strategy to help residents with dementia and their families.

Prioritising comfort, Fleet Hall Care Home offers luxurious spaces for residents to enjoy. The home boasts first-class facilities, including a bistro — an ever-popular spot for residents to gather and indulge in a freshly baked cake. A hair and beauty salon also provides much-needed TLC, while beautifully landscaped gardens offer serene spaces for leisurely strolls.

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Care Provided by Fleet Hall Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louise Smith (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (10)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Fleet Hall Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Fleet Hall Care Home - Avery Collection Reviews (111)

Total of 111, showing 41-60
9.8

Fleet Hall Care Home - Avery Collection has a Review Score of 9.8 (9.813) out of 10, based on 33 reviews in the last 2 years. Over all time Fleet Hall Care Home - Avery Collection has 111 reviews.

Overall Experience

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Date Published

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78

Review from M A (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Signature at Fleet for over two years, and even though she has dementia, she never ceases to compliment the staff on how kind they are, even when she is not in the best of moods herself.
The whole building is always warm and cosy, meals look delicious, and there is
a constant supply of snacks available all day if required.
The thing that I notice most is that family members and visitors are made to feel just as welcome as the residents; I never feel that I am intruding and can always speak to someone on the team if I have any concerns.

Reply from zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

We are so pleased that Signature at Fleet has been such a positive experience. Our team look forward to continuing to provide the level of care and engagement that you have experienced so far. Thank you for your feedback and such a wonderful review of our home!


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Review from Fiona W (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Signature at Fleet are all amazing. They know and respect my mother and treat her with such kindness and love; it is humbling to watch. They have a great understanding of dementia and how to support and encourage my mother to engage in the opportunities provided. Knowing that she is safe
and happy gives me peace of mind.

Reply from zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

We are so pleased that Signature at Fleet has been such a positive experience. Our team look forward to continuing to provide the high level of care that you have experienced so far. Thank you for your feedback and such a wonderful review of our home!


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Review from Sian J (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with Signature at Fleet since June 2022, and we have been incredibly happy with the care she has been given. The staff are just incredible and work so hard to make it a wonderful place to live. My mum (with Dementia) thinks she is on holiday as the place is so lovely. I would highly
recommend Signature at Fleet to anyone looking for care.

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

We are so pleased that Signature at Fleet has been such a positive experience. Our team look forward to continuing to provide the level of care that you have experienced so far. Thank you for your feedback and such a wonderful review of our home!


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Review from P W (Son of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am comparing Signature at Fleet, an older facility, with newer and more modern facilities. Overall, I am happy with the care and attention provided by the home, often having to manage in difficult and challenging conditions beyond their control.
My only negative comment is the apparent reluctance
to distinguish levels of cognitive abilities and social needs by categorizing their charges in broad and collective terms - this principally applies to the dementia floor.

Reply from zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to review our home and leave your feedback. It's always our priority to provide the highest possible care for all of our residents, so your suggestions are extremely valuable to our team. If you have any ideas or suggestions in relation to our home, please contact our General Manager, Kara Melbourne: kara.melbourne@signaturesl.co.uk.


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Review from Raymond A (Son of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with Signature since February last year. We had looked at many other providers and chose Signature for many reasons that suited my mum, and the highest among those was the atmosphere in the residence - it is friendly, happy and safe. We have since learned that this comes from the team
at Fleet. They work together very well and provide a great service. I guess that mood/ethos is set by the management, and it spreads to each staff member from there. Why is that so important? Well, because my mum is having a great time, but occasionally and inevitably, there is a challenge to overcome... each time this has happened, the team has stepped up with a great response. Many thanks to them! They are great! I do not hesitate to recommend Signature at Fleet to everyone who asks me.

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a wonderful review of our home! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted that you have found your Signature experience so positive.


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Review from A M (Grandson of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is very happy at the home. The food is great, the rooms are clean, and the level of service being provided to her is excellent. I would highly recommend Signature and the staff for the personable service she provided.

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a wonderful review of our home! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted that you have found your Signature experience so positive.


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Review from Colin J (Husband of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia and has been at Signature at Fleet for over three years. Alzheimer's Disease has caused her mental and physical health to decline, meaning that she needs more help and support. This support has been readily available from the carers who do an amazing job helping at meal times and
throughout the day and night with mobility problems.
There are plenty of activities to take part in or just watch if she prefers.
The staff are kind and compassionate, and nothing is too much trouble.
The main thing is that my wife is very content at Signature at Fleet.

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a wonderful review of our home! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted that you have found your Signature experience so positive.


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Review from Josie S (Niece of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been here for some time and is really happy there. She always has fun stories of what they have been getting up to and the activities the staff put on for them.
Everyone I have met there has been so wonderful, and the process of getting her in was really simple, and the team gave us
so much information beforehand, so we knew it was the right place!
10/10 would recommend it to anyone - can I move in?

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a wonderful review of our home! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted that you have found your Signature experience so positive.


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Review from Annie T (Daughter of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear 95-year-old mother initially came to Signature at Fleet for four weeks of respite after a stay in the hospital. We soon realised that the care she was receiving was making all the difference to her recovery and giving us, her family, peace of mind that she was safe. To that end, we decided there
was no other option than for her to stay under the care of this lovely home. She continued to go from strength to strength, becoming very fond of the very kind carers and enjoying all the new possibilities living here gave her. She had five very positive months here until sadly she passed away, but we, as a family, will always be incredibly grateful for all the care and love she received. Everyone who works here is incredibly kind, and they all work so well as a team. Thank you so very much Signature at Fleet from us all. We will miss you.

Reply from Signature at Fleet, Customer Team at Fleet Hall Care Home - Avery Collection

Firstly, please accept our sincere condolences for your loss and thank you for taking the time to share your mother's experience of Signature at Fleet. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents. So the team here are so grateful that your mother had such a positive experience of the home, which is extended to family members and friends.


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Review from G R (Wife of Resident) published on 25 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was well looked after for a respite stay whilst I was away. The staff were extremely pleasant, and he spoke very highly of the care that they gave him. My husband informed me that they went on day trips, which he really enjoyed and also liked the food that was provided throughout the day.
Upon my return, I found my husband looking well and was very happy. I will definitely use Signature at Fleet in the future and will recommend to anyone who would like their loved ones to be well cared for.

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a brilliant review of our home! We are dedicated to providing the highest quality care for all of our residents, and this is why your feedback is so valuable. Your wonderful comments will be passed on to our team.


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Review from Rachel H (Daughter of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I contacted Signature at Fleet, everyone, without exception, that I have spoken to about my dad's care has been caring, helpful and professional. Everything is taken care of, and nothing seems to be too much trouble. My dad has been welcomed, and we, as a family, have been welcomed.
All the staff, whatever their role, show a personalised interest in the resident's well-being, and I feel so relieved and reassured that my dad is getting such good care. Thank you to the whole staff team.

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a wonderful review of our home! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted that you have found your Signature experience so positive.


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Review from Chris S (Son of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been with Sunrise of Fleet for over 10 years and has always had fantastic care from all the staff. In addition, the management and supporting activities that are available along with a strong focus on resident well-being further adds to the belief that my mum is in the best place possible.
As we all know the recent months have been a challenge to us all but gain Sunrise have put in place some very strong processes and methods that at least gives me the confidence that I shouldn't worry too much.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

Our activities team here at Sunrise of Fleet have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.


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Review from Val H (Daughter of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother has stayed at Sunrise many times for respite care and has enjoyed the excellent care and services provided.
I was a little concerned this time due to the current pandemic but I was very impressed with all the precautions taken and would certainly recommend them.
To Mum, it
is a very homely place to go and she feels very comfortable there and enjoys the meals and the care she receives.
Hopefully, she will have more stays in the future as we can relax knowing she is in safe hands.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Fleet. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future.


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Review from Michael H (Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very warm and considerate, which is what all people like. The food is excellent. I also feel my self-confidence and self-esteem has improved. It is good that residents can use the community computer and iPads. The activities are excellent; I particularly enjoy the weekly cookery club. There
are plenty of books to read too.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

We are delighted to hear that our dining is a standout factor for you. Our residents deserve the best and we ensure that they receive this from a wide variety of high-quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.


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Review from Helen E (Daughter of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff to be very helpful and kind. Over the last few months, they have worked hard to keep Mum and all the other residents safe, whilst trying to ensure life can be as normal as it can be in difficult times.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

Here at Sunrise of Fleet, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from Catherine R (Daughter of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and was quite distressed in previous care home wanting to leave and go home by dad and night. Since being at Sunrise she has relaxed and made the staff and other residents her new family. She helps with household chores and is v content. Activity staff have personalised activities
to keep her interested and gardening.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

Our activities team here at Sunrise of Fleet have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.


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Review from Jennifer B (Daughter of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always felt confident with the care that my mother is getting at Sunrise and can’t praise the carers enough. This has been a particularly difficult and emotional time, but all staff have coped admirably and gone over and above to ensure the safety of all residents.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Fleet and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Tony C (Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past 4/5 months of national fear, restrictions and instructions that everyone has been forced to obey, as a resident of Sunrise of Fleet, I am well aware of how the already high standard of residential care under which Sunrise operates on a normal day-to-day basis has not only contributed to
safeguarding the wellbeing of residents but also enabled them to comply with the ever-changing government requirements more easily.
Very well done Sunrise of Fleet!

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

We believe our carers at Sunrise of Fleet go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.


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Review from Annie H (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was at Sunrise Fleet from March - July 2020 for care between leaving the hospital and going back to live at home. The care he received was above and beyond, the staff truly loved and cared for him. His health and well being were completely restored and he looks so well now, all thanks to the amazing
staff. Even in very difficult times, they kept spirits up, and the residents' health and well-being a priority. Everything is top-notch, the food options, the activities team, the cleanliness and the genuine care and attention from all staff. It was a sad day when he had to leave.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Fleet. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your father stay with us and looking forward to welcoming him back in the future, if his requirements change.


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Review from Alasdair W (Son of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a long-overdue review to submit, my apologies. I, our family and my Mum are all very pleased with everything that the Sunrise team are doing to take excellent care of her, particularly during these difficult times. Every time I speak to my Mum, she's always in a good mood, which is a credit
to all of the staff, particularly considering how much the residents have had to remain in their rooms, understandably. Mum constantly sings the praises of all of the staff there and is very happy to be a resident there.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Fleet and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Fleet Hall Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Fleet Hall Care Home - Avery Collection is calculated as follows: ( (319 Excellents x 5) + (60 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 385 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fleet Hall Care Home - Avery Collection is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (9)

Louise

Louise Smith

Job Title: General Manager

Joined: 2012

I started as a Care Manager in 2012. I am now proud to say I am the General Manager here in Fleet. I love to provide our residents with the best person-centred care. Seeing our residents smiling and enjoying life is evidence of the excellent standard of care we provide.


Donna

Donna Hobson

Job Title: Deputy manager

Joined: 2015

I joined Fleet Hall as a care assistant in 2015. Throughout the years I have progressed, and I am now proud to say I am the Deputy Manager at Fleet Hall. I am committed to ensuring our residents receive exceptional care and are at the centre of everything we do. We strive to create a safe, loving and family-orientated environment for our residents.


Melody

Melody Laver-Snape

Job Title: Client Liaison Manager

Joined: 2017

I have worked in Fleet Hall since 2017 and at the start of 2024, I was given the opportunity to become the Client Liaison Manager at Fleet Hall. I am very proud to say that helping prospective residents and their families on the journey into care is the most fulfilling position I have had.


I enjoy meeting lots of people and building lasting relationships.


Fleet Hall is a wonderful purpose-built care home with such a homely atmosphere alongside a caring and dedicated team.


Claire

Claire Molloy

Job Title: Business Administration Manager

Joined: 2019

I joined the Fleet Hall family in 2019 and in 2022 I took over as the Business Administration Manager. I have over 20 years of legal and healthcare administrative experience and I am responsible for HR, finance and recruitment. Every day is different. I love meeting residents and their families and making sure all our staff are happy and feel valued, no matter what job they do. I am privileged to be part of an amazing team who are passionate about delivering exceptional person-centred care.


Sarah

Sarah Orr

Job Title: Dementia Care Manager

Joined: 2024

I have always had a passion for providing exceptional care and in May 2024 I was delighted to return to Fleet Hall as the Dementia Care Manager. With over 10 years in the care sector, I bring a passion for improving the lives of those with dementia through empathy and innovative strategies. I'm excited to enhance the quality of life for our residents and work alongside our extraordinary and dedicated team.


Henrietta

Henrietta Belan

Job Title: Residential Care Manager

Joined: 2021

I started working at Fleet Hall in 2021 as a care assistant in the Assisted Living neighbourhood, during this time I trained to administer medications and was promoted to a Senior Care Assistant. In June 2024 I was then given the opportunity to be the Residential Care Manager which is such a rewarding role and following 6 years in the care sector I have found my passion. I feel honoured to work with our amazing and committed team here to improve the quality of life for our residents.


Gerardo

Gerardo Buonomo

Job Title: Head Chef

Joined: 2018

I have been a part of the team at Fleet Hall since 2018 and I was promoted to Head Chef in June 2024.
I have three decades of knowledge and experience in catering in many different settings.


I am particularly passionate about fresh seasonal produce and its nutritional contribution to a well-balanced diet.


My team and I strive to provide a tasty and enjoyable dining experience for all our residents.


Cheryl

Cheryl Nash

Job Title: Lead Concierge

Joined: 2006

I have been very lucky to work at Fleet Hall for nearly 20 years next year as Lead Concierge. I have a great team on Concierge and enjoy meeting residents and their families, it’s a very rewarding job and each day is varied. We have a great team at Fleet Hall that I thoroughly enjoy working with and being part of a team that is very passionate about providing the best care.


Lisa

Lisa Fretton

Job Title: Wellbeing Manager

Joined: 2015

I started working at Fleet Hall in the Reminiscence neighbourhood supporting residents living with Dementia. I worked as a senior carer for 5 wonderful years before being given the opportunity to become the Activity Manager. I really enjoy getting the residents involved in all we have to offer in our daily activity programme.


We run numerous clubs including Knitting, singing, cookery and gardening. We organise a variety of outings including boat trips, theatre trips, lunches and picnics and our country rides on the minibus are always very popular as many residents are local people and enjoy the scenery. I’m lucky to be part of such an incredible team across all departments who always go over and above.