Fleet Hall Care Home - Avery Collection

22-26 Church Road, Fleet GU51 4NB
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9.8 111 Reviews
  • Fleet Hall Care Home - Avery Collection, Fleet
Nestled on the serene and leafy Church Road, Fleet Hall stands out as one of the most opulent residential care homes in Fleet. Accommodating up to 75 residents, the care home offers shared bedrooms for couples seeking to stay together and continue their care journey while creating new memories.

Fleet Hall provides various care services, distinguished by a commitment to the highest standards. The residential care service supports elderly residents in managing day-to-day activities that may be challenging at home. In addition to permanent residents, they offer short-term respite care for individuals requiring support while their regular caregiver takes a break.

Having earned recognition as one of the premier dementia care homes in Fleet, the team adopts a person-centric approach to cater to individual needs precisely. The dedicated team also employs the ReConnect strategy to help residents with dementia and their families.

Prioritising comfort, Fleet Hall Care Home offers luxurious spaces for residents to enjoy. The home boasts first-class facilities, including a bistro — an ever-popular spot for residents to gather and indulge in a freshly baked cake. A hair and beauty salon also provides much-needed TLC, while beautifully landscaped gardens offer serene spaces for leisurely strolls.

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Care Provided by Fleet Hall Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louise Smith (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (10)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Fleet Hall Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Fleet Hall Care Home - Avery Collection Reviews (111)

Total of 111, showing 61-80
9.8

Fleet Hall Care Home - Avery Collection has a Review Score of 9.8 (9.813) out of 10, based on 33 reviews in the last 2 years. Over all time Fleet Hall Care Home - Avery Collection has 111 reviews.

Overall Experience

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Date Published

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Review from Alexia (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ongoing care during the C-19 crisis has been faultless. In addition, we have found the regular communication to be very helpful in keeping us informed. We thank every member of the Sunrise of Fleet team.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

Here at Sunrise of Fleet, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from Philip M (Brother of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident since November and I am so delighted with the excellent care and support he has received. During the past few months the staff team have worked extra hard to keep all residents in good health and provided an excellent service during difficult times. We are aware of how
all the staff team have worked together, with one aim to keep the residents safe and we applaud them from a distance.
We thank you too with your regular news letters, emails and phone calls to keep us update with events, that means so much when we are so far away.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

Sunrise of Fleet appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your brother has settled in well.


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Review from Ruth F (Daughter of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum at 95 years young lives within the Assisted Living community. The staff at Sunrise have always been the most caring and lovely group of people, none more so than now. With the terrible situation that we all find ourselves in, I am blown away by this amazing team. They have moved mountains to keep
their residents and staff safe and well. As anxious families who have not seen their loved ones for many weeks, I really appreciate that we get regular and comprehensive updates from the senior team. Nothing is too much trouble for them and their love and devotion, sometimes at the expense of their own family life, has been beyond inspirational. Our family will be forever grateful for all that the entire team are doing, their selfless approach is still mixed with an essential blend of fun and humour. What on earth would we do without such Earth Angels? I have a huge amount of love and respect and gratitude for all they are doing. Thank you Team Sunrise of Fleet!

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

At Sunrise of Fleet, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. Hearing this positive feedback is greatly appreciated by everyone in the home.


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Review from E H (Daughter of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like many daughters in the UK, I have been separated from my Mum since Covid-19 lockdown. Concerns about Mum contracting the illness have been made worse because she is in a care home, and because of the media commentary on care home supplies, protocols and levels of infection. However, Sunrise Living
has been brilliant from the start. Families have received regular and detailed information reassuring us that resources and procedures are in place, and iPads were purchased for family video chats. The staff have gone above and beyond, with some living away from their own families to support the residents. I have full confidence that Sunrise is doing everything possible to keep Mum safe, comfortable and happy in this troubling time.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

The team here at Sunrise of Fleet would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home.


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Review from Beverley A (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always go above and beyond, not just in this current crisis situation. We cannot imagine anywhere better for our father. Nothing is too much trouble, either for him or the family. Staff listen to needs and concerns and are very responsive. The home is comfortable and welcoming and so much
thought is put into everything that happens there.

Reply from Kara Hooper, General Manager at Fleet Hall Care Home - Avery Collection

At Sunrise of Fleet, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home.


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Review from Stephen H (Son of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of loving care and management provided during my mother's final days was exemplary and her family really appreciated this. Her card with tributes from staff and residents was truly heartwarming, thank you all at Sunrise of Fleet so much, on her and our behalf.

Reply from Kara Hooper, General Manager at Fleet Hall Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Fleet – particularly at such a difficult time. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Jim G (Son of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise has been brilliant during the whole Coronavirus lockdown, keeping us informed and finding innovative ways to entertain and look after my mother.

Reply from Kara Hooper, General Manager at Fleet Hall Care Home - Avery Collection

Here at Sunrise of Fleet, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from F E (Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole satisfactory.

Reply from Kara Hooper, General Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Please feel free to contact the community home manager if you would like to discuss this in further detail.


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Review from Marion B (Daughter of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received very good care for my father during his stay of just 2 weeks, we were always very happy and enjoyed all the food he was given.
We all enjoyed the entertainment, he enjoyed joining in with music.
Reception was always very welcoming and always someone to greet you.
Nothing was too much
trouble with excellent personal customer service from day one.
We would and have recommended Sunrise.
Thank you.

Reply from Kara Hooper, General Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Fleet. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your father stay with us and looking forward to welcoming him back in the future if his requirements change.


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Review from Jan C (Daughter of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise of Fleet provided my mother with the best possible care during the five months she was with them. The facilities are first-class but, more importantly, all of the staff were caring and friendly, both to Mum and to us, her family. Mum even thanked me for finding such a lovely care home for her.
During the last weeks, when she was ill, the care team looked after her attentively, with gentleness and compassion.

Reply from Kara Hooper, General Manager at Fleet Hall Care Home - Avery Collection

Here at Sunrise of Fleet we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from Virginia W (Daughter of Resident) published on 31 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent 17 days at Sunrise Fleet. He settled in well, mainly I think due to the gentle and sympathetic care he received. There was difficulty on day one when we felt that someone should have been present to help us unpack his possessions and explain to us how they would approach his care. We
felt left to our own devices with no support and no idea how to get dad a cup of tea or arrange his shower or generally fit in. However, from day two the care was excellent. Dad was showered and dressed daily, he had lunch in the dining room and sat in the lounge, then returned to his room where he was checked on regularly. He seemed happy and relaxed. Thank you to all of the care team. We felt confident that dad was being treated with care, dignity and thoughtfulness.

Reply from Kara Hooper, General Manager at Fleet Hall Care Home - Avery Collection

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue you experienced, however, thank you for your kind words.


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Review from B H (Husband of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident at Sunrise for three months an excellent care home, great staff and lovely surroundings. I cannot fault the care my wife received thank you to everyone at Sunrise.

Reply from Kara Hooper, General Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Diane H (Daughter of Resident) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care provided is excellent with a good range of activities. I think that sometimes the food could be a bit more basic i.e fewer rich sauces but generally, it is good. The rooms are good and the fact the residents can bring there own furniture is a real bonus and helps the resident feel like it's their
own home.

Reply from Kara Hooper, General Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Graham S (Son of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sometimes (and understandably) laundry gets confused. Also, prices have crept up a bit excessively. Overall though it’s a really good home. The staff are fantastic.

Reply from Marketing, Marketing at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Fleet Team


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Review from Diane P (Daughter of Resident) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is cared for with compassion and dignity in a warm and caring environment. All her daily needs are met and I know she is in a safe place. There is a good selection of activities offered to residents, especially music.

Reply from Marketing, Marketing at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from Pauline S (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I've found the place to be clean and tidy. All staff are caring and helpful and treat residents with dignity. Plenty of activities entertainment and trips out.

Reply from Marketing, Marketing at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from K M (Regular Volunteer) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very friendly and helpful. Always on hand with a smile. No job is too difficult for them and they genuinely care about the residents. The meals are very good too.

Reply from Marketing, Marketing at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from T S (Son of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sunrise of Fleet sets out to provide a wide range of activities for residents, into which they can opt to participate or not as they see fit. The care offered is balanced between ensuring that infirmities are handled with sensitivity and discretion, whilst respecting the rights and wishes of the individual.


As

a home, it is always very welcoming and inclusive towards families. The staff are also very good at making families aware of any concerns that arise.


Meals are generally very good. However, there can be a lack of variety outside of the established menu.


Like many similar establishments, Sunrise has a population of residents who need occasional support throughout the day. Sometimes the time for staff to become available can be longer than desirable. A consistency of regular staff and familiar faces is a valued priority for this family.


The building has now been in use for some years. Some of the infrastructures in the public areas is starting to look a little tired.


Reply from Marketing, Marketing at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Fleet Team


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Review from Pamela B (Daughter of Resident) published on 19 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Appreciate how difficult it must be maintaining staffing levels, but the care given by them is very good but they can’t be in 2 places at all times, so when they are dealing with one person, sometimes another has to wait, this is no fault of the staff.
The rooms are very well thought out and the decor
and quiet places around the top floor, have been nicely done. There are plenty of activities for those that are capable, and various interactions like singing and music for the least active.

Reply from Marketing, Marketing at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from V C (Daughter of Resident) published on 19 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care being provided for my mother. I chose Sunrise to care for my mother for a number of reasons. It does not feel like a Care Home, it is much more like a hotel. It is a pleasant place to visit. The food is excellent, there is always a choice and it is varied. They have an
extensive list of daily activities and a lot of energy and thought goes into providing them. The care provided is excellent, there are some outstanding members of staff who act with amazing professionalism, compassion and also have a great sense of fun. They have also supported me when things have been difficult. If I have a concern there is always someone who I can approach. Staff are proactive in addressing my mother's needs and encourage her to be mobile and participate in activities. Overall I feel reassured that despite my mother's frailty, Sunrise is maximising her quality of life.

Reply from Marketing, Marketing at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Fleet Hall Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Fleet Hall Care Home - Avery Collection is calculated as follows: ( (319 Excellents x 5) + (60 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 385 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fleet Hall Care Home - Avery Collection is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (9)

Louise

Louise Smith

Job Title: General Manager

Joined: 2012

I started as a Care Manager in 2012. I am now proud to say I am the General Manager here in Fleet. I love to provide our residents with the best person-centred care. Seeing our residents smiling and enjoying life is evidence of the excellent standard of care we provide.


Donna

Donna Hobson

Job Title: Deputy manager

Joined: 2015

I joined Fleet Hall as a care assistant in 2015. Throughout the years I have progressed, and I am now proud to say I am the Deputy Manager at Fleet Hall. I am committed to ensuring our residents receive exceptional care and are at the centre of everything we do. We strive to create a safe, loving and family-orientated environment for our residents.


Melody

Melody Laver-Snape

Job Title: Client Liaison Manager

Joined: 2017

I have worked in Fleet Hall since 2017 and at the start of 2024, I was given the opportunity to become the Client Liaison Manager at Fleet Hall. I am very proud to say that helping prospective residents and their families on the journey into care is the most fulfilling position I have had.


I enjoy meeting lots of people and building lasting relationships.


Fleet Hall is a wonderful purpose-built care home with such a homely atmosphere alongside a caring and dedicated team.


Claire

Claire Molloy

Job Title: Business Administration Manager

Joined: 2019

I joined the Fleet Hall family in 2019 and in 2022 I took over as the Business Administration Manager. I have over 20 years of legal and healthcare administrative experience and I am responsible for HR, finance and recruitment. Every day is different. I love meeting residents and their families and making sure all our staff are happy and feel valued, no matter what job they do. I am privileged to be part of an amazing team who are passionate about delivering exceptional person-centred care.


Sarah

Sarah Orr

Job Title: Dementia Care Manager

Joined: 2024

I have always had a passion for providing exceptional care and in May 2024 I was delighted to return to Fleet Hall as the Dementia Care Manager. With over 10 years in the care sector, I bring a passion for improving the lives of those with dementia through empathy and innovative strategies. I'm excited to enhance the quality of life for our residents and work alongside our extraordinary and dedicated team.


Henrietta

Henrietta Belan

Job Title: Residential Care Manager

Joined: 2021

I started working at Fleet Hall in 2021 as a care assistant in the Assisted Living neighbourhood, during this time I trained to administer medications and was promoted to a Senior Care Assistant. In June 2024 I was then given the opportunity to be the Residential Care Manager which is such a rewarding role and following 6 years in the care sector I have found my passion. I feel honoured to work with our amazing and committed team here to improve the quality of life for our residents.


Gerardo

Gerardo Buonomo

Job Title: Head Chef

Joined: 2018

I have been a part of the team at Fleet Hall since 2018 and I was promoted to Head Chef in June 2024.
I have three decades of knowledge and experience in catering in many different settings.


I am particularly passionate about fresh seasonal produce and its nutritional contribution to a well-balanced diet.


My team and I strive to provide a tasty and enjoyable dining experience for all our residents.


Cheryl

Cheryl Nash

Job Title: Lead Concierge

Joined: 2006

I have been very lucky to work at Fleet Hall for nearly 20 years next year as Lead Concierge. I have a great team on Concierge and enjoy meeting residents and their families, it’s a very rewarding job and each day is varied. We have a great team at Fleet Hall that I thoroughly enjoy working with and being part of a team that is very passionate about providing the best care.


Lisa

Lisa Fretton

Job Title: Wellbeing Manager

Joined: 2015

I started working at Fleet Hall in the Reminiscence neighbourhood supporting residents living with Dementia. I worked as a senior carer for 5 wonderful years before being given the opportunity to become the Activity Manager. I really enjoy getting the residents involved in all we have to offer in our daily activity programme.


We run numerous clubs including Knitting, singing, cookery and gardening. We organise a variety of outings including boat trips, theatre trips, lunches and picnics and our country rides on the minibus are always very popular as many residents are local people and enjoy the scenery. I’m lucky to be part of such an incredible team across all departments who always go over and above.