Fleet Hall Care Home - Avery Collection

22-26 Church Road, Fleet GU51 4NB
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9.8 111 Reviews
  • Fleet Hall Care Home - Avery Collection, Fleet
Nestled on the serene and leafy Church Road, Fleet Hall stands out as one of the most opulent residential care homes in Fleet. Accommodating up to 75 residents, the care home offers shared bedrooms for couples seeking to stay together and continue their care journey while creating new memories.

Fleet Hall provides various care services, distinguished by a commitment to the highest standards. The residential care service supports elderly residents in managing day-to-day activities that may be challenging at home. In addition to permanent residents, they offer short-term respite care for individuals requiring support while their regular caregiver takes a break.

Having earned recognition as one of the premier dementia care homes in Fleet, the team adopts a person-centric approach to cater to individual needs precisely. The dedicated team also employs the ReConnect strategy to help residents with dementia and their families.

Prioritising comfort, Fleet Hall Care Home offers luxurious spaces for residents to enjoy. The home boasts first-class facilities, including a bistro — an ever-popular spot for residents to gather and indulge in a freshly baked cake. A hair and beauty salon also provides much-needed TLC, while beautifully landscaped gardens offer serene spaces for leisurely strolls.

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Care Provided by Fleet Hall Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louise Smith (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (10)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Fleet Hall Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Fleet Hall Care Home - Avery Collection Reviews (111)

Total of 111, showing 81-100
9.8

Fleet Hall Care Home - Avery Collection has a Review Score of 9.8 (9.813) out of 10, based on 33 reviews in the last 2 years. Over all time Fleet Hall Care Home - Avery Collection has 111 reviews.

Overall Experience

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Date Published

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Review from Dee (Daughter of Resident) published on 19 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great care and brilliant activities. Nice calm atmosphere. Excellent medical care. Mum has been very happy.

Reply from Marketing, Marketing at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from Lesley A (Daughter of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The residence operates with care and attention to the needs of my mother. The decision to go into care was a very traumatic event in her life and the home handled it with care and compassion. A year on and mother has settled well with the occasional regret that is sympathetically treated.
The home
delivers residents, a place to call their own but with many activities and outings giving each resident many choices and the opportunity to have a good quality of life.
The food is of a high standard varied and plentiful. The dining room has the ambience of a refined hotel restaurant.
The public rooms are tastefully furnished and give room to move about with walking aids except the "Bistro" is too cluttered.
The gardens surrounding the property, whilst quite small, give residents the opportunity for fresh air.
Limited parking is available for visitors, with a covered porch for residents to enter transport in the dry.
The staff are wonderful with a great attitude that makes a happy home.

Reply from Marketing, Digital Marketing Executive at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team.


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Review from Karen G (Daughter-in-law of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law feels secure and happy at Sunrise of Fleet, enjoys the activities and outings and benefits from the personalised care. She and other residents are always treated with respect and gentleness.

Reply from Marketing, Digital Marketing Executive at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team.


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Review from Bev H (Niece of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my aunt to the home in December and it is wonderful. The staff are amazing, they are kind, caring and professional. They are always there to offer help and support to both my aunt and myself. I can’t praise them enough. My aunt is a different person treated with respect and dignity. It’s like
being in a luxurious hotel.

Reply from Marketing, Digital Marketing Executive at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from Carolyn F (Daughter of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having looked at several similarly priced care homes in Hampshire, I think Sunrise of Fleet is one of the best. It is light, bright and cheerful and has more the feeling of a hotel than a hospital. The staff seem great and there's a wide range of activities on offer for the residents. People seem generally
to be happy.

Reply from Marketing, Marketing at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team.


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Review from Jesse J (Power of Attorney of Resident) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided with a lot of activities to keep body and mind active. Not cheap but well worth it if cost is acceptable.

Reply from Marketing, Digital Marketing Executive at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from Corinne S (Daughter of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father currently resides in the Sunrise Care Home in Fleet. Our experience to date of the service they provide is exemplary. The facilities, location and most importantly, the staff, are excellent. They have provided my father with an extremely high level of care and they have provided myself and
the rest of his family with the reassurance that he is safe and happy and is being treated with the respect that he deserves. I cannot recommend this establishment enough.

Reply from Marketing, Digital Marketing Executive at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from Penny M (Daughter of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Feels like a residential hotel with many and varied activities going on, especially during weekdays. Staff seem very caring and take their duty of care responsibilities seriously. One or two issues with cleaning at weekends occurred but were dealt with satisfactorily. My mother is quite frail now but
is treated with respect at all times. Cost is expensive but covers most activities inclusively.

Reply from Marketing, Digital Marketing Executive at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from Susan B (Daughter of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sunrise of Fleet is a lovely care home and my mother is happy. Well cared for although not always appropriately dressed, I know it is difficult as she is wheelchair bound.


The laundry is a cause for concern, several items of good clothing have gone missing, cashmere sweaters are reduced in size and

white bras now a paler shade of grey.


The staff are lovely and always happy to chat to me, the entertainment is good and she loves the Country Bus Trips, the driver is a lovely chap with a super voice.


On the whole a happy experience for her and the family.


Reply from Marketing, Digital Marketing Executive at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from Susan E (Daughter of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sunrise is a very friendly, welcoming home. The residents are treated with respect and dignity and provided with number or stimulating activities daily. It is particularly well sited, being a short, level walk to the high street of Fleet, for those residents who are fit enough. Whilst it is not the
same as one's home, I and my Mother are very satisfied that it is the best choice available

Reply from Marketing, Digital Marketing Executive at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from Harvey J (Son of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with Sunrise in all aspects of care for our parent who has been a resident for some time. If we have ever had any need to raise any problems or concerns they have generally been remedied or dealt with very efficiently and to our satisfaction. Neither we nor our parent, have
had any reason to regret choosing Sunrise.

Reply from Marketing, Digital Marketing Executive at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from Jennie L (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is quite settled her in Sunrise of Fleet and I am very happy with the care and accommodation she receives.

Reply from Marketing Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from J H (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good care home with good overall facilities and standards.
There is always room for continuous improvement especially in the dementia unit where residents cannot speak for themselves and the staff and management review and act on feedback on this continuous improvement very well.

Reply from Marketing Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from Claire W (Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable and caring staff.

Reply from Marketing Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from J H (Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived at Sunrise for 6 years and received good care. As I am now losing my vision and hearing and finding it more difficult to function as I had been, but every help is given here.

Reply from Marketing Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from A C W (Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory.

Reply from Marketing Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from D E (Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After life at home with my late wife, I decided to move to Sunrise of Fleet in February 2016. I find I am settling to the new circumstances reasonably well and making good friends.

Reply from Marketing Manager, Marketing Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from J W (Niece of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt became very anxious living alone and we visited Sunrise of Fleet, the accommodation suited her perfectly and there was a vacancy.
The staff could not have been more helpful getting to know my Aunt's individual preferences. I hope that she can stay here at Sunrise of Fleet indefinitely.

Reply from UK Marketing, Marketing Assistant at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from Robert W (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since becoming a resident, I have received the utmost co-operation from all those people either wishing to become a resident and each person who has stated they feel so lucky to be at Sunrise and have become keen to recommend the care home to others. The facilities, activities, food and accommodation
are excellent. The sunrise staff are kind, helpful and willing to serve newcomers.

Reply from UK Marketing, Marketing Assistant at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Review from M W (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable.

Reply from UK Marketing, Marketing Assistant at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team


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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Fleet Hall Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Fleet Hall Care Home - Avery Collection is calculated as follows: ( (319 Excellents x 5) + (60 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 385 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fleet Hall Care Home - Avery Collection is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (9)

Louise

Louise Smith

Job Title: General Manager

Joined: 2012

I started as a Care Manager in 2012. I am now proud to say I am the General Manager here in Fleet. I love to provide our residents with the best person-centred care. Seeing our residents smiling and enjoying life is evidence of the excellent standard of care we provide.


Donna

Donna Hobson

Job Title: Deputy manager

Joined: 2015

I joined Fleet Hall as a care assistant in 2015. Throughout the years I have progressed, and I am now proud to say I am the Deputy Manager at Fleet Hall. I am committed to ensuring our residents receive exceptional care and are at the centre of everything we do. We strive to create a safe, loving and family-orientated environment for our residents.


Melody

Melody Laver-Snape

Job Title: Client Liaison Manager

Joined: 2017

I have worked in Fleet Hall since 2017 and at the start of 2024, I was given the opportunity to become the Client Liaison Manager at Fleet Hall. I am very proud to say that helping prospective residents and their families on the journey into care is the most fulfilling position I have had.


I enjoy meeting lots of people and building lasting relationships.


Fleet Hall is a wonderful purpose-built care home with such a homely atmosphere alongside a caring and dedicated team.


Claire

Claire Molloy

Job Title: Business Administration Manager

Joined: 2019

I joined the Fleet Hall family in 2019 and in 2022 I took over as the Business Administration Manager. I have over 20 years of legal and healthcare administrative experience and I am responsible for HR, finance and recruitment. Every day is different. I love meeting residents and their families and making sure all our staff are happy and feel valued, no matter what job they do. I am privileged to be part of an amazing team who are passionate about delivering exceptional person-centred care.


Sarah

Sarah Orr

Job Title: Dementia Care Manager

Joined: 2024

I have always had a passion for providing exceptional care and in May 2024 I was delighted to return to Fleet Hall as the Dementia Care Manager. With over 10 years in the care sector, I bring a passion for improving the lives of those with dementia through empathy and innovative strategies. I'm excited to enhance the quality of life for our residents and work alongside our extraordinary and dedicated team.


Henrietta

Henrietta Belan

Job Title: Residential Care Manager

Joined: 2021

I started working at Fleet Hall in 2021 as a care assistant in the Assisted Living neighbourhood, during this time I trained to administer medications and was promoted to a Senior Care Assistant. In June 2024 I was then given the opportunity to be the Residential Care Manager which is such a rewarding role and following 6 years in the care sector I have found my passion. I feel honoured to work with our amazing and committed team here to improve the quality of life for our residents.


Gerardo

Gerardo Buonomo

Job Title: Head Chef

Joined: 2018

I have been a part of the team at Fleet Hall since 2018 and I was promoted to Head Chef in June 2024.
I have three decades of knowledge and experience in catering in many different settings.


I am particularly passionate about fresh seasonal produce and its nutritional contribution to a well-balanced diet.


My team and I strive to provide a tasty and enjoyable dining experience for all our residents.


Cheryl

Cheryl Nash

Job Title: Lead Concierge

Joined: 2006

I have been very lucky to work at Fleet Hall for nearly 20 years next year as Lead Concierge. I have a great team on Concierge and enjoy meeting residents and their families, it’s a very rewarding job and each day is varied. We have a great team at Fleet Hall that I thoroughly enjoy working with and being part of a team that is very passionate about providing the best care.


Lisa

Lisa Fretton

Job Title: Wellbeing Manager

Joined: 2015

I started working at Fleet Hall in the Reminiscence neighbourhood supporting residents living with Dementia. I worked as a senior carer for 5 wonderful years before being given the opportunity to become the Activity Manager. I really enjoy getting the residents involved in all we have to offer in our daily activity programme.


We run numerous clubs including Knitting, singing, cookery and gardening. We organise a variety of outings including boat trips, theatre trips, lunches and picnics and our country rides on the minibus are always very popular as many residents are local people and enjoy the scenery. I’m lucky to be part of such an incredible team across all departments who always go over and above.