Fleet Hall Care Home - Avery Collection has a Review Score of 9.8 (9.813) out of 10, based on 33 reviews in the last 2 years. Over all time Fleet Hall Care Home - Avery Collection has 111 reviews.
Review from Malcolm R (Resident) published on 16 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from UK Marketing, Marketing Assistant at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Shealagh D (Resident) published on 16 March 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from UK Marketing, Marketing Assistant at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S W (Resident) published on 14 March 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from UK Marketing, Marketing Assistant at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N B (Sister of Resident) published on 3 March 2017
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from UK Marketing, Marketing Assistant at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P G (Friend of Resident) published on 2 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from UK Marketing, Marketing Assistant at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V D (Husband of Resident) published on 23 December 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from UK Marketing, Marketing Assistant at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne S (Resident) published on 21 October 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from UK Marketing, Marketing Manager at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Fleet Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J P (Niece of Resident) published on 11 October 2016
Submitted via Postal Card •
Report
Overall Experience
2.0 out of 5
Reply from UK Marketing, Marketing Manager at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to review Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pat M (Resident) published on 10 October 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N B (Sister of Resident) published on 4 October 2016
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Fiona G (Daughter of Resident) published on 22 September 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.813) out of 10 for Fleet Hall Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.813 for Fleet Hall Care Home - Avery Collection is calculated as follows: ( (319 Excellents x 5) + (60 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 385 Ratings = 4.813
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Fleet Hall Care Home - Avery Collection is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Mar 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: General Manager
Joined: 2012
I started as a Care Manager in 2012. I am now proud to say I am the General Manager here in Fleet. I love to provide our residents with the best person-centred care. Seeing our residents smiling and enjoying life is evidence of the excellent standard of care we provide.
Job Title: Deputy manager
Joined: 2015
I joined Fleet Hall as a care assistant in 2015. Throughout the years I have progressed, and I am now proud to say I am the Deputy Manager at Fleet Hall. I am committed to ensuring our residents receive exceptional care and are at the centre of everything we do. We strive to create a safe, loving and family-orientated environment for our residents.
Job Title: Client Liaison Manager
Joined: 2017
I have worked in Fleet Hall since 2017 and at the start of 2024, I was given the opportunity to become the Client Liaison Manager at Fleet Hall. I am very proud to say that helping prospective residents and their families on the journey into care is the most fulfilling position I have had.
I enjoy meeting lots of people and building lasting relationships.
Fleet Hall is a wonderful purpose-built care home with such a homely atmosphere alongside a caring and dedicated team.
Job Title: Business Administration Manager
Joined: 2019
I joined the Fleet Hall family in 2019 and in 2022 I took over as the Business Administration Manager. I have over 20 years of legal and healthcare administrative experience and I am responsible for HR, finance and recruitment. Every day is different. I love meeting residents and their families and making sure all our staff are happy and feel valued, no matter what job they do. I am privileged to be part of an amazing team who are passionate about delivering exceptional person-centred care.
Job Title: Dementia Care Manager
Joined: 2024
I have always had a passion for providing exceptional care and in May 2024 I was delighted to return to Fleet Hall as the Dementia Care Manager. With over 10 years in the care sector, I bring a passion for improving the lives of those with dementia through empathy and innovative strategies. I'm excited to enhance the quality of life for our residents and work alongside our extraordinary and dedicated team.
Job Title: Residential Care Manager
Joined: 2021
I started working at Fleet Hall in 2021 as a care assistant in the Assisted Living neighbourhood, during this time I trained to administer medications and was promoted to a Senior Care Assistant. In June 2024 I was then given the opportunity to be the Residential Care Manager which is such a rewarding role and following 6 years in the care sector I have found my passion. I feel honoured to work with our amazing and committed team here to improve the quality of life for our residents.
Job Title: Head Chef
Joined: 2018
I have been a part of the team at Fleet Hall since 2018 and I was promoted to Head Chef in June 2024.
I have three decades of knowledge and experience in catering in many different settings.
I am particularly passionate about fresh seasonal produce and its nutritional contribution to a well-balanced diet.
My team and I strive to provide a tasty and enjoyable dining experience for all our residents.
Job Title: Lead Concierge
Joined: 2006
I have been very lucky to work at Fleet Hall for nearly 20 years next year as Lead Concierge. I have a great team on Concierge and enjoy meeting residents and their families, it’s a very rewarding job and each day is varied. We have a great team at Fleet Hall that I thoroughly enjoy working with and being part of a team that is very passionate about providing the best care.
Job Title: Wellbeing Manager
Joined: 2015
I started working at Fleet Hall in the Reminiscence neighbourhood supporting residents living with Dementia. I worked as a senior carer for 5 wonderful years before being given the opportunity to become the Activity Manager. I really enjoy getting the residents involved in all we have to offer in our daily activity programme.
We run numerous clubs including Knitting, singing, cookery and gardening. We organise a variety of outings including boat trips, theatre trips, lunches and picnics and our country rides on the minibus are always very popular as many residents are local people and enjoy the scenery. I’m lucky to be part of such an incredible team across all departments who always go over and above.
