Tegfield House

24 Chilbolton Avenue, Winchester SO22 5HD
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9.7 93 Reviews
  • Tegfield House, Winchester
Tegfield House, located in Winchester, is an impressive family home filled with character, warmth and understanding. Elegant and comfortable, the homely accommodation has been thoughtfully redesigned, incorporating many original features to provide a safe, appealing and comfortable environment for its residents. Tegfield House is an extremely welcoming residential care home.

Residents benefit from outstanding care delivered by the fully trained, compassionate and caring team. Tegfield House is a very social and friendly environment and the full schedule of activities provides residents with the opportunity to enjoy arts & crafts, exercise classes, musical activities, cooking, days out and gardening. In addition, they enjoy visits from professional singers, variety acts and even some animal encounters.

Nestled in a leafy and prestigious suburb of Winchester, Tegfield House is encircled by extensive, private gardens which afford glorious views from its many windows and includes an aviary and summer house. The home offers a wonderfully cosy and comfortable setting, boasting a spacious lounge area and a restaurant-style dining room to enjoy their fully inclusive homemade meals. All 24 en-suite bedrooms are elegantly decorated and spacious. They are all fully furnished and equipped with a digital TV, telephone point and a 24-hour call bell.

Tegfield also offers a fully inclusive laundry service and access to video calling to keep in contact with loved ones.

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Care Provided by Tegfield House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Robertson (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Tegfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • Special offer - for limited time only.
    Receive up to £250 off per week for your first 24 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact Tegfield House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor's accommodation may be available subject to availability


  • Parking

  • Plenty of on-site Parking for visiting family and friends.


Tegfield House Reviews (93)

Total of 93, showing 21-40
9.7

Tegfield House has a Review Score of 9.7 (9.716) out of 10, based on 19 reviews in the last 2 years. Over all time Tegfield House has 93 reviews.

Overall Experience

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Date Published

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Review from Peter B (Nephew of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tegfield House have cared for my 101 year old aunt for more years than I can remember! Somewhere around 15 I guess?
I've never once had cause to be anything other than delighted with the day to day care she receives. It's absolutely first class.
Plus I can't visit that often as I live a long way away,
but they regularly supply updates online and I often see smiling, happy photos of Aunty.
Nothing is too much trouble, I can even email them a letter and it will be printed out and given to her that same day.
All in all - a fantastic care home run by lovely people. Thank you Tegfield.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Tegfield House

Thank you so much for your kind review. We absolutely love having your aunt living with us. We know it's difficult to visit, so we will always do everything we can to keep you and your family updated on your aunt's care and details of what she has been up to, it's our pleasure to help in any way we can.


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Review from Catherine J (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and caring. They are regularly in contact with me and do everything they can to improve my mother's wellbeing and quality of life in the home. They host lovely family events regularly that provide entertainment and lovely food, which helps to make the home more homely.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Tegfield House

We are so pleased you are happy with the level of care, and quality of life your mother is receiving at Tegfield House. We love hosting events, and we welcome friends and family to come and join us anytime - the more, the merrier! Thank you for your kind review.


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Review from Lynn R (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not seen my dad as happy as he is at this home for a long time. He is being well looked after and enjoying the company, activities and food choices.

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Review from Sue F (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad only moved in three weeks ago and he is very happy and content. The staff are very caring and polite. He is enjoying the food choice. It's absolutely fantastic to see him smiling again. Thank you very much.

Reply from Alison Reijman, PR Coordinator at Tegfield House

What lovely words about Tegfield House. We are thrilled to have him as part of our family and to see him so happy, contented and smiling in our care. We will share your wonderful comments with all the Tegfield team.


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Review from Eileen L (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has only been in the care home for three weeks but is really happy there. He loves the food and is enjoying the banter he has with the staff. He says the room is very comfortable and he sleeps well.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you very much for your fantastic feedback about Tegfield House. It is our pleasure to have your dad as part of our happy Tegfield family. We are delighted he has settled in so well with us and enjoying some banter with our team members. It is also good to know he feels comfortable in his room and is sleeping soundly. We shall also pass on his compliments to our super chef!


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Review from L W (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just home from visiting my dad who has lived in Tegfield House for over 12 months now and felt I needed to add a review for anyone worried about future plans for loved ones. It wasn't a decision we made lightly as a family and visited a few different places before Dad moved in. The staff at Tegfield
are always so welcoming, kind, friendly and accommodating whilst keeping all safe. As it's a smaller home, they know all the residents well and the transition was easy with support for both our dad and for us as a family too. Thank you to all at Tegfield House.

Reply from Alison Reijman, PR Coordinator at Tegfield House

What wonderful feedback about Tegfield House! We are so thrilled you entrusted the care of your dad to us and that you are happy with the way in which we are supporting him. We do understand what a difficult decision this was for you, but we are so glad to have you all as part of our Tegfield family. We shall share your lovely comments with all our welcoming Tegfield team.


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Review from Pauline K (Nephew of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We don't get to visit my husband's aunt as often as we would like to but when we do make the trip, we are always made very welcome. Everyone that looks after the residents at Tegfield House are very special people. They are kind and very obviously dedicated to both the people that live there and their
families and treat them as their own. Tegfield House is a beautiful place where their elderly residents are treated with love and respect. The activities are fun and engaging - we love to see all the mischievous pictures on your Facebook feed. Thank you for everything.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you very much for your fantastic feedback about Tegfield House. It is a pleasure to look after your aunt and we are always delighted to see you when you come to visit her. We are all one big happy family at Tegfield and it is lovely to have you all as part of it.


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Review from John B (Son of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last 18-months of his life in the emotionally-warm, supportive setting of Tegfield House. The staff rightly needed to wear masks and so he found it difficult to identify specific individuals but from his comments, I gather he found all the staff members involved in his care to be
equally supportive and helpful. His room, in which he chose to spend almost all his time, was light and bright and kept clean by diligent staff members. He had the option of participating in a wide range of activities, but the staff respected his wish to refrain from this. During his final few weeks, as throughout all his time there, he was treated with great respect and kindness and ended his days peacefully in the setting he had come to consider his final home. I cannot praise or recommend the staff and management more highly.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your lovely comments about Tegfield House. It was our pleasure and privilege to support your father, who was such a kind, clever and gentle man. We will share your gratitude and appreciation with all the Tegfield team who looked after him.


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Review from Jo M (Daughter of Resident) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear old mum just passed away at almost 101, having lived the last four years at Tegfield House. I cannot say enough thanks to all the Tegfield staff for just how very well they cared for and about her there. As I live abroad, it was with some trepidation for both mother and I when she first moved
in, but she quickly became integrated into the Tegfield family and came to love the comfy, attractive home and lovely garden. It is always clean, tidy, and well maintained. There are great activities for the residents with a very talented activity director, good food and lots of cups of tea and coffee on the go, always good for older folks! Of course, the last two years have been a challenge for everyone, but the Tegfield house staff managed things with great diligence and I was never worried. I am incredibly comforted and pleased that Mum's last years were in such great surroundings with warm, kindhearted people who genuinely care about their residents. Thank you all.

Reply from Alison Reijman, PR Coordinator at Tegfield House

What a wonderful review of Tegfield House. We cannot begin to tell you how much we all adored your mother. Her beautiful smile lit up our lives and it was such a pleasure to care for her. We shall never forget her 100th birthday party last year which was such an elegant and fun afternoon. We shall share your thanks and gratitude with all our terrific Tegfield team. She will be remembered by us all, with much love and affection.


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Review from J B (Nephew of Resident) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife’s Aunt is a resident of Tegfield House. She has lived there for 10 years. I am very pleased with the care she receives. It gives my wife peace of mind to know her Aunt is so well looked after. As we live 100 miles away it is very important to have chosen the right care home. It is a bright cheerful
home with a large garden which is lovely in the Summer when they have barbecues and other events for family and residents. We are all treated like one big family. We are always welcomed with great warmth. The rooms are cosy and residents can have their personal things around them. They have excellent meals served in a pleasant bright dining room. Some residents eat in their rooms. The staff are excellent as is the Manager. My wife is kept informed about any health problems and what actions have been taken. There are activities for the residents to join in with, if they want to. It was very reassuring to have video calls during the lockdown.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your wonderful review of Tegfield House. We are delighted to have you all as part of our terrific Tegfield family. It is reassuring for us to know we are giving your wife peace of mind over the way in which we are caring for her Aunt. We are very proud of our lovely cheerful home and we shall share your superb comments with all the Tegfield team.


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Review from Fiona G (Daughter of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Tegfield House since mid June this year. He has settled in really well and definitely regards it as his home now. The manager and her amazing team were fantastic at helping Dad settle in and answered all of our questions with patience and kindness. Nothing was too much trouble.
They organised his paintings to be put up on the walls and helped to make his room cosy and homely. All the carers have been fantastic and have such a genuinely kind and thoughtful way when they speak to Dad - it is lovely to see. On August 12th, Dad turned 100 and the Tegfield staff organised a fabulous birthday morning. Some naval personnel attended and presented Dad with a certificate. A beautiful cake had been made, accompanied by singing by residents and family. The residents had also made a lovely banner. It was such a special morning. Thank you to all. An article with photos appeared in the local newspaper coordinated by Hartford Care and the home manager.

Reply from Alison Reijman, PR Coordinator at Tegfield House

We are so thrilled with your fantastic review of Tegfield House. It is our absolute pleasure to look after your wonderful father, who has settled in so well with us in such a short time. It is a real privilege to have you all as part of our Tegfield House family and to have made his 100th birthday such a special occasion for you all. We shall share your comments with our terrific Tegfield team.


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Review from Chris B (Son-in-law of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was marvellous to be able to visit my mother-in-law again after a year of lockdown turmoil. Meeting with her behind screens and across a table previously did not work too well owing to her health condition – we may just have well been on a screen many miles away! But being able to be with her and
care for her in her room was a hopeful sign of life the way it was. It is clear that she is happy and well cared for. Her food is well prepared and nutritious. Perhaps soon we will be able to take her for a short ride to enjoy a coffee outdoors, legislation permitting!
Thank you to all the staff who must have had a harrowing year and worked so hard to maintain their own well-being and those of the residents like my mother-in-law.

Reply from Alison Reijman, PR Coordinator at Tegfield House

What fantastic words about Tegfield House. It was such a joy to welcome you into our lovely home to visit your mother-in-law again and for you to see her so happy and well cared for. We hope you will be able to take her out for a coffee outdoors soon. We shall pass on your gratitude and appreciation to our terrific Tegfield team.


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Review from R G (Son of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past four months, the whole Tegfield team have been very helpful and made sure that my mother settled into the home without difficulty. We could not have wished for a more caring and supportive environment.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your wonderful words about Tegfield House. It is our pleasure to welcome your mother and you into our Tegfield family.


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Review from Matt G (Son of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Tegfield House in Winchester since December 20. As a family, we were extremely anxious about the move as Mum had had a very troubling year mentally, with harrowing experiences for her and for us to contend with whilst in hospital and at another care home. We really should
not have worried. From the start, Mum has been happy, comfortable and confident in the care she receives at Tegfield and as a result, whilst still struggling sometimes to come to terms with her advancing years, is happier now than for a very long time. Tegfield is a lovely place to be, but what makes it truly special are the people that work there. It is obvious to us that they love their work and feel deeply for the residents in their care. It has been a joy to see so much of "The Old Mum" return, including her sense of humour and an interest in the wider world. Thank you, Tegfield, for rescuing Mum and us from our anxiety. We all rest easy, knowing she could not be in a better place.

Reply from Alison Reijman, PR Coordinator at Tegfield House

What wonderful words about Tegfield House. Thank you so much for your lovely comments. It means so much to us all. Having your Mum joining our little Tegfield family is a pleasure and a privilege. Like you, we are so delighted to see her thriving again, taking such an interest in what is going on and celebrating a significant birthday with us recently.


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Review from S L (Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very pleasant place to live.
I particularly enjoy the garden.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your lovely words about Tegfield House. It is our pleasure to care for you. We are all looking forward to the spring when we can all go out and enjoy our wonderful garden again.


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Review from R G (Resident) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here and would recommend it to friends or relatives. The staff are very helpful when my family call and are all kind to me and supportive.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your lovely review of Tegfield House. It is our pleasure to look after you, and we will let all our lovely Tegfield team know how much you appreciate everything they are doing to help you.


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Review from D K (Cousin of Resident) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how impressed and happy I have been with the high standard of care that my cousin - now in her nineties and with dementia - has received since she moved into Tegfield House over two years ago. Before the coronavirus restrictions, when I was able to spend time with her in the home,
I observed that she and the other residents were always treated with cheerfulness and with respect for their individual personalities. Clearly, a lot of thought and care goes into the provisions of activities and entertainment, and I have in the past eaten many delicious meals there. Now that visiting is, inevitably, very restricted, it is a great comfort to feel fully confident that my cousin is in very safe hands. The manager and staff are very punctilious about keeping us updated and informed about any issues that might arise, and I have found them accessible, understanding and helpful if I have any queries. Tegfield House is a small, family-style home, and there is a definite sense of community, which I believe much enhances the quality of life for its residents. I would wholeheartedly recommend it.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your lovely words about Tegfield House. It is our pleasure to have your cousin as part of our Tegfield House family. We are delighted you are so happy with the way in which we look after her. These are very challenging times for us all, but our main priority is to keep our residents safe and happy, and to keep you, their relatives and loved ones, fully informed on what is happening here. We shall share your super recommendation with all our Tegfield House team.


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Review from Rebecca H (Niece of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved Aunt was only at Tegfield for a few weeks after she moved there from hospital until she sadly died. In that time I was blown away by the care and trouble the management and staff took to look after her. They did everything they possibly could for her, making sure she had constant medical
help, making her as comfortable as possible and supporting her physically and emotionally. They were by my Aunt’s side throughout her final crisis, and I know she died supported by their warm, loving care, even though they had only known her a few weeks. They were truly outstanding – and more so given the very difficult circumstances with Covid-19. Their procedures to ensure the safety of the residents were superb. I cannot recommend Tegfield House highly enough.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for taking the time to write these wonderful words about the time your lovely Aunt spent with us at Tegfield House. It was our pleasure and privilege to care for her and we only wish that we had had more time to get to know her and her loving family too.


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Review from Andrew L (Son of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tegfield House is simply superb. The staff care and take time to talk to the residents. The food is good. The house is homely and the garden is large. The residents have a glass of wine on Sundays, entertainers some evenings and celebrate bonfire night and the rest.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your very kind words about Tegfield House. We are very much one big happy family here and we love organising activities and events which everyone can enjoy. We look forward to seeing you here again once it is safe to do so.


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Review from Claire M (Daughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's so reassuring to know that Mum is in the best possible place with high standards of care and attention to detail. We really feel that Tegfield is a 'home' but with the added bonus of caring, professional staff who are always willing to go the extra mile. Mum moved in just before Covid hit and
not being able to see her was very hard. Knowing that we had full confidence in the care she was receiving was extremely comforting. We are now able to visit (socially distanced in the garden) and it's a joy to see how much more settled she is and to witness how well she gets on with those caring for her.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your fantastic review of Tegfield House. It is a pleasure for us to look after your mum and to welcome her into our terrific Tegfield family. She did arrive at a very challenging time for us all but we are so pleased you are happy with the way we are caring for her. We shall pass on your lovely words to all the Tegfield team.


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Tegfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Tegfield House is calculated as follows: ( (166 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 222 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tegfield House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Sarah

Sarah Robertson

Job Title: Home Manager

Joined: 2023

I am honoured to introduce myself as the manager of Tegfield House. With over 30 years of experience in elderly care, I have always been passionate about ensuring people living in care homes are supported to live their best lives. This passion led me to join Hartford Care just over a year ago as the deputy manager, and I am thrilled to step into this new role.


Tegfield House is such a special place. Our home is more than just a care home; it is a family where we celebrate each individual's uniqueness, whether they are residents or staff. At Tegfield House, joy, laughter and treating everyone with the respect and level of care we would want for ourselves is something I deeply value and intend to uphold.


As we move forward together, I aim to ensure that we continue to provide outstanding care and maintain the warm, family-like environment that makes Tegfield House so wonderful. I look forward to working closely with all of you to create a place where everyone feels valued, happy, and well cared for.


Hannah

Hannah Gosling

Job Title: Head of Care

Joined: 2024

I have been working in the care sector for 10 years, 7 of which were spent at Hartford Care. I began my journey at Tegfield House as a Care Assistant, gradually progressing to Senior Care Assistant, and currently, I hold the position of Head of Care.


I enjoy working at Tegfield House because it has a warm, homely atmosphere, and we continue to grow and develop as a team. I hold NVQ Level 2 and 3 qualifications and am currently working towards completing my NVQ Level 5.


I am excited to watch Tegfield House expand and continue offering exceptional care to those in need.